Products purchased in store
If you have purchased the product in store, we recommend you contacting one of our authorized retailers first. They will be able to assist you. Alternatively, you can request support using our online assistance platform. See details below.
PRODUCTS PURCHASED ON SUNGLASSHUT.COM
Use the online assistance platform to submit a support request, view the status of a warranty claim or ask questions about your warranty claim please visit us at:
Ray-Ban products:
https://customersupport.luxottica.com/wcsstore/ray-ban.html
Oakley products:
https://customersupport.luxottica.com/wcsstore/oakley.html
Costa del Mar products:
https://customersupport.luxottica.com/wcsstore/costadelmar.html
All the other brands produced by Luxottica*:
https://customersupport.luxottica.com/wcsstore/luxottica.html
If the request is not covered by warranty, a paid solution will be offered, which you will be able to accept or reject.
Assistance on prescription lenses
For all support requests regarding prescription lenses please contact the authorized retailers where you firstly purchased the item. If you have purchased your prescription lenses online, please contact customer service by clicking here.
Our liability in relation to you
Nothing in this Warranty Policy shall be interpreted as intended to exclude or limit Luxottica's liability in the event of (a) death or personal injury caused by Luxottica's negligence; (b) fraud, false declarations or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with the applicable law.
*Brands that are not manufactured by Luxottica (such as Gucci, Fendi, Maui Jim, Tom Ford, Dior) you will need to contact them directly for services.
**The Native Eyewear brand offer separate limited warranties on specific products, in US, Canada & US special territories.
RAY-BAN SMART GLASSES
Ray-Ban Smart Glasses models are subject to different terms and conditions.
Download the full Ray-Ban Stories warranty here.
Download the full Ray-Ban Meta collection warranty here.
You can take advantage of our online platform to send us your service request with a few simple steps. Our Ray-Ban Service team will be happy to provide you with the assistance you need.
