Frequently asked questions

Returns are rare for Ray-Ban Meta AI glasses so we’re sorry that something didn’t work out with your purchase. 

There are two ways to return your Ray-Ban Meta AI glasses.

MAIL

To return your AI glasses by mail please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.

2. Import all of your captures to your phone or the Meta View app.

3. Factory reset the glasses to remove your personal data and delete your captures.

4. Turn off the glasses.

5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.

6. Follow the shipping instructions listed on your box. Or download the instructions here. 
 

IN STORE

To return your AI glasses in store please complete the following steps:

1. Import all of your captures to your phone or the Meta View app.

2. Factory reset the glasses to remove your personal data and delete your captures.

3. Turn off the glasses.

4. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly.

5. Take the packed box to your nearest Sunglass Hut store and a member of the store team will take care of the return shipment for you.

Please note: your refund request won’t be processed in store, but when your order has been returned to our warehouse.

To operate Ray-Ban Meta AI glasses you need to connect your glasses with a smart phone and the Meta View App.

Here’s the complete checklist: 

• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here.

• Wireless internet access 

• USB-C charging plug (if charging from a power outlet and not directly from a USB point)

• A valid Meta account

• Meta View App (downloadable from your App store here or by scanning this QR code)

You can use the following gestures on the touchpad on the right temple of your glasses to control audio playback and adjust volume:

- Tap once to pause or play audio.

- Double tap to skip forward.

- Triple tap to skip back.

-  Swipe forward to turn the volume up.

- Swipe back to turn the volume down.

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Adaptive Volume

Adaptive Volume will adjust the system volume based on environmental noise levels. The system volume will automatically increase in response to high environmental noise and decrease in quieter settings.

To turn Adaptive Volume on:

1. Open the Meta View app on your phone.

2. Tap Settings in the bottom right.

3. Tap Audio

4. Toggle on Adaptive Volume

Most functional voice commands operate in English, French, Spanish and Italian.

Ray-Ban Meta AI glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.

When Ray-Ban Meta AI glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. 

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use

b. Slide and hold the power switch all the way to the right, while you press and hold the capture button

c. When the notification LED turns solid orange, first release the capture button followed by the power switch

d. Factory reset is complete when the notification LED turns off

Charging your glasses

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta View app.

*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case

To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. 

Charging safety

For safety information on charging your Ray-Ban Meta AI glasses Collections please refer to the Warranty and Safety Guide.

You can opt-in to enable voice control in the settings of the Meta View app. To turn Voice on or off:

1. Open Meta View and go to setting

2. Tap Voice, then toggle next to Voice Control

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

First, make sure your glasses are on, have finished startup, and that you're wearing them.

Then:

1. On your phone, open Facebook or Instagram

2. Tap the plus button

3. Swipe to ""Live""

4. After a few seconds you'll hear a sound, and a green widget in the app will show that your glasses are connected

5. On your glasses, double-press the capture buttton to switch between your phone and glasses cameras

6. Tap the button in the app to begin your live video

Tip: You can switch between cameras at any time, before or during a live video, by double-pressing the capture button on your glasses.

Use the touchpad on the right temple of your glasses to control playback and volume:

• Tap once to pause / resume playback

• Tap once to pause or play audio

• Double tap to skip forward

• Triple tap to skip back

• Swipe forward to turn the volume up

• Swipe back to turn the volume down

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

The autofix feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta View app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.

You can check whether your glasses are up to date or update them by going to Settings > Your glasses > Glasses update at any time.

The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on.  If you have additional privacy or data questions, please visit the Meta AI Help Center

You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information about what you’re looking at. You can say "Hey Meta, look and..." to ask Meta AI to take a photo to use in its response.

You can also take a photo, either using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo.

You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time.

How does it work?

When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.

All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy.

To turn on this feature:

1. From the Meta AI app, tap the gear symbol in the bottom right.

2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI.

3. Tap the toggles next to Meta AI and Camera use to turn this feature on.

4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled.

How to ask Meta AI about what you see

Here’s just a few examples of what you can do when using your camera with Meta AI.

- Ask about the world around you -

"Hey Meta, describe what I'm seeing."

"Hey Meta, tell me about this monument."

"Hey Meta, translate this text into English."

"Hey Meta, summarize this."

- Take actions on text around you -

You can point at text and say things like:

“Hey Meta, call this phone number.”

“Hey Meta, message this phone number.”

“Hey Meta, scan this QR code.”

- Get gardening tips -

"Hey Meta, how much water do these flowers need?"

- Express yourself -

"Hey Meta, describe this landscape in an inspiring way."

"Hey Meta, write a funny poem about this dog."

Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.

*Ask Meta AI about what you see is currently available in English in the US, Canada and Australia.

If your glasses aren’t turning on, try the following steps:
1. Make sure the glasses have the power switch turned on by pushing the switch towards the front of the frame. If you see a red dot next to the switch, that means the glasses are OFF.
2. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show orange (take out "pulsing"). If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
3. If you’ve tried steps 1 to 2 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair. Please refer to the FAQ HOW DO I OPEN A WARRANTY RETURN REQUEST for instructions on how to begin a replacement request.

Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• Software updates requires a minimum charge level that varies depending on temperature. The Meta AI app shows a warning message if your glasses need more charge to proceed with an update.

When you say “Hey Meta” or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:

- Make sure your glasses are on and the battery is charged.

- Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.

- Make sure there's no background noise that may interfere with voice controls.

- Make sure your phone is within Bluetooth distance of your glasses."

Here are some things you can try if tapping the “Try again” button isn’t helping:

1. On your phone, close the Meta AI app and reopen it.

2. Turn off your glasses, turn them on again, and wait until the green LED has turned off before trying again.

3. Turn off Bluetooth and Wi-Fi on your phone and turn them on again.

4. Restart your phone.

5. If you have already set up your glasses go into Settings > Glasses and privacy > Your glasses and unpair your glasses from the app and then remove them from your phone’s Bluetooth setting. Then try again.

6. Press and hold the capture button, then turn off your glasses, turn them on again, release the capture button.

To force restart your glasses:

1. Press and hold the capture button at the same time as turning the power switch off (pull the switch back towards the back of the glasses) and then ON (push the switch forward towards the front of the glasses). Then release the capture button.

2. After turning the power switch to ON, release the capture button.

3. It may take a few minutes for your glasses to re-establish a connection with the app.
 

Force restarting will not delete your captures or require you to repair your glasses through the app.
 

If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.

If people on a call have trouble hearing you (audio is broken, choppy, or extremely quiet), the microphones on your glasses may need to be adjusted.

Follow these troubleshooting steps:

1. From the Meta AI app, tap the settings gear in the bottom right

2. Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy

3. Tap Your glasses

4. Tap Microphone troubleshooting

5. Tap the toggle next to Microphone adjustment to turn this setting on

6. Try to call someone again with the toggle already turned on. Please do not turn the toggle on or off mid-call. Turn the toggle on or off before the call. Turning the toggle on or off mid-call can impact the call audio
 

If people on a call can hear you better now, keep Microphone adjustment turned on permanently for the best experience.

If people on a call are still having trouble hearing you, turn Microphone adjustment off and try unpairing and re-pairing your glasses.

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Of course you can. Use your gift card or an e-gift card online or at any one of our nearly 2,000 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay. Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses.

A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid credit card.

When you have chosen the amount of the e-gift card that you want to send and checked out online then an email is sent to the recipient informing them of your gift. The email to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the 16 digit gift card number and the 8 digit PIN (so that it can be used either online or in-store). As the sender you will also receive an email with all these details (except, of course, the gift card number and PIN).

Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles, frames, shapes and more. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers, including early access to sales.

You'll be billed for your order as soon as it ships from our fulfillment center which is the same time that you will receive an email telling you the order has been shipped.

Currently we do not accept the CareCredit Credit Card on sunglasshut.com but it can be used in our US Sunglass Hut locations. Department Stores, locations in Puerto Rico, and the Virgin Islands are excluded

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout when you have entered your shipping address.

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page.

If you're having any trouble entering a promotional code our customer service team can help. Give us a call at , .

Your order number will be displayed on the final page of the checkout after you have confirmed to place your order. Additionally, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

To change or cancel an order you recently submitted, please simply give us a call at   , as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly. Customers are given one hour to cancel their orders after order placement, but after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.

First, check out our  page! If you need further assistance on placing a group or bulk order, please contact our customer service team at , .

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

We ship APO/FPO orders as well as to P.O. Boxes within the United States only. These will be shipped using USPS standard service and will take between 3 and 7 business days. Customized items cannot be shipped to P.O. Boxes.

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Pick up in Store service in completely free.

Don’t forget that a special Sunglass Hut in-store offer is waiting for you on a second pair!

Shipping leading times by product category:

STANDARD

Buy online and pick up in store (product in stock at the store): 2 hours

Buy online and pick up in store (product shipped to store): 2 days*

RX

Buy online and pick up in store (product shipped): 8 days

RB REMIX

Ray-Ban Remix items will ship to store via standard delivery 4 business days

Products available for the same-day pick-up depend from in-store stock availability, which may vary. If the style selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.

*Please note that shipping times may vary during Holidays.

Yes, we do ship to Canada. Simply select Canada from the 'Select Country' drop down box at the top of any page to start shopping. Please note that when placing orders outside of the United States, import fees and customs declarations will be assessed, and the new price will be displayed on the checkout page before you confirm your order.

The delivery time to an APO/FPO address is 5-14 business days.

To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at , .

• Confirm the tracking number provided shows the package as delivered. 

• Verify the shipping address on your deliver confirmation email.

• Look around the delivery location for your package. Some carriers will look for a discreet location to drop the package.

• See if someone else accepted the delivery in the household or a neighbor.

• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers and could get mixed in with other packages.

• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before actually being delivered.

• If you haven’t received your package after 48 hours from the time when the tracking says it was delivered, please contact us at 1-800-SUNGLAS (786-4527) and upon investigation we will determine whether you are eligible for a replacement. In case a refund is requested, the determination of whether you are eligible for a refund might take up to three weeks.

When you buy online you can return in any Sunglass Hut store (but not with our partner stores, such as Macy’s) or in the mail using the free returns label available from our returns section online. It's that easy. Please note: personalized items cannot be returned, unless the products are damaged or defective. Timing to process your refund may vary.
Please also note that for claims regarding an order not received, the return window is 15 days from the date that the order was shown as ‘delivered’ by the courier but which was not received.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

Simply follow the return process by getting a free UPS label and sending the sunglasses back. Once we receive it, we will credit your PayPal account, simple as that.

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to us using our Free UPS Return Shipping. Please note that:

- Store purchases may not be returned by mail and must be returned to a store

- Customized products may only be returned in case of warranty assistance request after initiating a return procedure with our customer service team, just give us a call at   .

- You can initiate your return by calling us at     or by sending us an email at https://www.luxotticacustomercare.com/sunglasshut/emailus.

- Online purchases can be returned in any Sunglass Hut store in the country of your purchase.

-Day

We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within days of purchase qualify for a full refund or exchange.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Products sold as "Imperfect" " or “Final Sale” may not be returned or exchanged. Please note that personalized items cannot be returned, unless the products are damaged or defective.

Sunglass Replacement Discount

If you break your sunglasses after days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

Defective Products

If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as "Imperfect" may not be returned or exchanged.

Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details. For customized product only refund is available at this time.

Warranty Claims – Guarantee

Sunglass Hut provides a warranty on its products against breakages caused by material or manufacturing defects, reported within two years from the date of delivery of the products. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery. The guarantee of contractual compliance provided by law for products purchased by consumers shall apply without restriction.

You can request support in the following ways:

Sunglass Hut products – Luxottica brands:

By using any of the below links you will be guided through a few simple steps. Our Luxottica Support team will be happy to assist you.

Please note that, if your request is not covered by the warranty, we will offer you a paid solution, which you will be able to accept or reject. To submit your Support Request, please use the appropriate link below: - For any Luxottica products https://customersupport.luxottica.com/wcsstore/luxottica.html; Sunglass Hut products – Brands: Tom Ford, Maui Jim, Fendi, Dior, Gucci, Costa Del Mar Contact our Customer Care at ,  providing the order number or the proof of purchase: they will be able to help you.

Yes, you may now return purchases made online at Rayban.com and Oakley.com at any Sunglass Hut store. (Exceptions include purchases made at our partner stores, like Macy’s). 
To process a return in store, bring your undamaged item to any Sunglass Hut location with your proof of purchase and the original packaging. Our store associates will help process the return and take care of the return shipment. The refund process will start when the carrier picks up the product from the store.

Note: 
-It is not possible to return an item in store if you have already begun the online return process. 
-Customized items cannot be returned 

For more information, refer to return policy of each of the brand: Rayban.com, Oakley.com

If a refund for items purchased with a second pair promotion is required, both pairs are to be returned to enable a full refund. In case of partial return, the full retail price will be charged for the model you retain (deduction will be made on the refunded price of the returned product.

For purchases made with a gift card, a new gift card will be issued through your email address on the order.

Keeping your sunglasses clean with help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your sight, over time and with repetition, the damage will become visible.

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

To find your frame size, measure your features according to this guide:
Eye Size:
Measured from outermost edges of lenses horizontally.
Approx. 40mil - 62mil

Bridge Size:
The distance between lenses.
Approx. 14mil - 24mil

Temple Size:
Length of the temple piece - also known as the arm piece or earpiece.
Approx. 120mil - 150mil

- Single Vision: Corrects Near, intermediate or far-sightedness

- Progressive: One lens that corrects both near and far-sightedness, without having to switch glasses

- Solid Tint: Uniform tinted lenses in various different colors

- Mirrored: Uniquely coated lenses that reduce glare and hide your eyes

- Gradient: Darker at the top and clearer at the bottom

Sunglass Hut currently doesn't have contact lenses on its assortment.
We are partnering with ContactsDirect.com to provide a seamless experience to our customers.
Visit ContactsDirect.com and get a 15% off your purchase.
Use code MYCONTACTS15 at checkout.

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

To change your email preference or account information at any time, simply log in to your account.

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

Most of our stores will be closed on the following dates:

• Thanksgiving 11/25
• Christmas 12/25

Keep this detail in mind when making your order with pickup in Store or Same day delivery service.

Sunglass Hut is part of Luxottica Group S.p.A. (MTA:LUX), which also includes LensCrafters, Pearle Vision, ILORI and EyeMed.

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, search jobs.

We offer a wide range of sunglasses with prescription lenses. However, prescription is not available on all items we sell online. If the item is available in prescription you will see the ADD PRESCRIPTION LENSES button on the product page. To shop all of our prescription sunglasses, explore this page (https://www.sunglasshut.com/us/prescription-sunglasses), and check our full range of prescription sunglasses, including single vision and progressive lenses.

Prescription items are returnable. Please visit our Return Policy (https://www.sunglasshut.com/us/sunglasses/returns) for more details.

You can get your prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.

When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD.

OS (oculus sinister) means the left eye and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes.

The further away from zero the number on your prescription, the stronger prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted.

If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is S x C x Axis.

Typically, you can use FSA dollars for vision care products and services, but every FSA plan is different, so it's important to take a good look at yours before you start your FSA 'shopping'.

The Sun Club is Sunglass Hut’s rewards program, which gives its members access to gifts, exclusive products and much more. The Sun Club members earn points through a structured, four-tier program. The program works on an earn & level up basis: members move up through tiers as points are accrued.

The Sun Club membership is available to United States residents who are at least sixteen (16) years old and can provide valid and accurate personal information when joining. Corporations, groups, associations and EssilorLuxottica Group employees are not eligible to participate in The Sun Club. For more details, please refer to The Sun Club Terms & Conditions.

You can join online or in Sunglass Hut stores owned by Luxottica, for more details please refer to The Sun Club Terms & Conditions.
To join online you can either create a My Account page and flag The Sun Club enrollment option, or log into your existing My Account page and enroll from the Profile section. You can also join when you purchase on sunglasshut.com by flagging the related consent during the checkout phase.
To join in-store, ask any store associate. You will then receive an email to activate your My Account, where you will be able to check your tier and redeem your rewards.

No. You have to sign up for The Sun Club even if you are a Sun Perks member. The Sun Club offers more rewards and is a structured tier-level program.

You can update your information by signing into your My Account page on sunglasshut.com. If you need further assistance, ask a store associate in one of our stores or call us on 1.800.786.4527.

When you join The Sun Club, you will receive a digital loyalty card via email. You can save it in your mobile wallet and you can always access it by visiting your My Account page on sunglasshut.com.

You can unsubscribe from commercial loyalty communications at any time through your My Account page on sunglasshut.com. Here, you will see an option to unsubscribe. You can also unsubscribe in store by asking a store associate or by calling us on 1.800.786.4527. You may continue to receive service communications linked to your Loyalty account.

By logging into your My Account with the same email address used in-store to subscribe to the loyalty program, all your loyalty information will be displayed.

1 - SILVER — 0 - 4,999 Sun Points
2 - GOLD — 5,000 - 9,999 Sun Points
3 - PLATINUM — 10,000 - 14,999 Sun Points
4 - DIAMOND — from 15,000 Sun Points

Your tier status will be adjusted based on the number of active points in your balance every December 31st .

Gift cards and other store services do not count for points accrual. See The Sun Club Terms & Conditions  for further information.

No, Sun Points do not have a cash value and cannot be cashed out.

There are two reasons why you may not have been awarded points for your purchase.
- In order to award you points, we need to know that you are a The Sun Club member when you make a purchase. If you did not self-identify as a member by logging into your My Account before you completed your purchase online, you would not have been recognized as a member of our Loyalty Program. When shopping in one of our stores, if you did not self-identify as a The Sun Club member by giving your store associate your email address, you would not have been recognized as a member of our Loyalty Program.

- Some products are not eligible for points accrual. Moreover, some special moments of the year have their own eligibility and qualification requirements which might exclude The Sun Club members from earning points on certain purchases.

Yes. Sun Points are valid for a period of 24 months rolling and expire on the last day of the calendar month in which they were earned (i.e., if points are earned on 8/14/2024, they will expire on 8/31/2026). It is your responsibility to keep track of when your Sun Points may expire.

No, the Loyalty program is valid only in the US. Sun Points can be accrued and benefits redeemed only on sunglasshut.com US and in US based Sunglass Hut stores owned by Luxottica, see The Sun Club Terms and Conditions for further details.

1. Online: After logging in to your My Account page, you can apply all monetary offers or gifts from the cart by selecting your chosen offer from the Loyalty offers list.

2. In Store: You can ask a store associate to apply the selected offer to your purchase, after providing your Loyalty Card or your email address.

After reaching a specific tier, you could have to wait to access some benefits that will be “locked” for a period (e.g. 15 days) to consolidate your Tier upgrade.