Frequently asked questions

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Cyber Week and Holiday season update

Have you changed the returns policy for cyber week and the holiday season (December)?

Yes, you can check the return and replacement policy terms here

Is gift wrap available for online ordes?

Yes, it will be available from 12.01 upon request at checkout.

Can I change my Gift After Christmas?

Yes, you can check the return and replacement policy terms here

Will my order arrive in time for Christmas?

Yes, please check the Shipping conditions and make sure to order on time according to the time frame.

Can I purchase a last minute gift?

Yes, for last minute gifting you can use Omnichannel services. Check the Shipping conditions for further information

Can I customize my gift for holiday season?

Yes, customisation is available on Ray-Ban and selected brands; Make sure to check the return conditions for the customized items;

How can I choose the best pair?

We offer you the opportunity to try on your favourite pair online from anywhere with our innovative tool Virtual Mirror. You can find it directly inside the product page of your favourite pair. Check also the section Find your perfect shades to get suggested on the best pair that suits your features and tastes

Oakley Meta AI Glasses

Learn more about Oakley Meta AI glasses features and configurations.

How long do fully charged glasses last?

A fully charged pair of Oakley Meta HSTN glasses can last up to 5 hours of continuous audio playback, 8 hours of typical use and up to 19 hours on standby. The number of hours varies according to how you’re using the features.

How do I pair my glasses with the Meta AI app?

To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Oakley Stories or Oakley Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair.

How can I ask Meta AI about what I see through my Oakley Meta glasses?

You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information about what you’re looking at. You can say "Hey Meta, look and..." to ask Meta AI to take a photo to use in its response.
You can also take a photo, either using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo.
You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time.

How does it work?
When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.
All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy.

To turn on this feature:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap the toggles next to Meta AI and Camera use to turn this feature on.
4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled.

How to ask Meta AI about what you see
Here’s just a few examples of what you can do when using your camera with Meta AI.

- Ask about the world around you -
"Hey Meta, describe what I'm seeing."
"Hey Meta, tell me about this monument."
"Hey Meta, translate this text into English."
"Hey Meta, summarize this."

- Take actions on text around you -
You can point at text and say things like:
“Hey Meta, call this phone number.”
“Hey Meta, message this phone number.”
“Hey Meta, scan this QR code.”

- Get gardening tips -
"Hey Meta, how much water do these flowers need?"

- Express yourself -
"Hey Meta, describe this landscape in an inspiring way."
"Hey Meta, write a funny poem about this dog."

Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.

What's included with my Oakley Meta glasses?

Your Oakley Meta glasses come with the following accessories and user manuals:
- Charging case
- Quick Start Guide
- Safety & Warranty Guide (also downloadable here)
- Instructions for ordering Prescription lenses
- Cleaning cloth

Do I have to use a Meta account to use Meta AI App and glasses?

You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

Where can I find more information on privacy and data related to the Oakley Meta collection and Meta AI App?

Additional privacy or data information is provided in the Meta AI Help Center

How should I clean my Oakley Meta glasses?

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

What do I need to use Oakley Meta glasses?

To operate Oakley Meta glasses you need to connect your glasses with a smart phone and the Meta AI app. Here’s the complete checklist:
- Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here
- Wireless internet access
- USB-C charging plug (if charging from a power outlet and not directly from a USB point)
- A valid Meta account
- Meta AI app (downloadable from your App store here or here by scanning this QR code).

What is autocapture with Garmin?

Pair your glasses with your Garmin device to automatically capture footage based on your performance metrics during an activity (distance, speed, elevation, and heart rate). Post-activity you get a highlight video from the capture session.

The glasses use real-time smart triggers that are based on your performance metrics like: distance, speed, elevation, and heart rate. Autocapture uses smart-triggering and compilation to ensure you get the right amount of captures for both short and long activities. Because of this you cannot choose your own stats to capture.

You can also take your own photos or videos during autocapture, these will get stitched together in the highlight video as well.

You can also take your own photos or videos at any point in time during autocapture; these will also get added into the highlight video created.

Autocapture supports the following Garmin activity types:

1. Walks

a. Hike

b. Walk

2. Runs

a. Indoor Track

b. Run

c. Track Run

d. Trail Run

e. Ultra Run

3. Bike rides

a. Bike

b. Bike Commute

c. Bike Tour

d. Cyclocross

*To enable autocapture, a user must have a compatible Garmin device and have the Meta AI ConnectIQ app downloaded to that device. Most newer Garmin smartwatches and bike computers are supported.

Follow the steps below to set up autocapture with Garmin:

1. Set up Garmin

a. In glasses settings, go to ‘Connected apps’, ‘Garmin’, then follow instructions on screen.

2. Set up autocapture

a. Make sure you have the following permissions enabled under glasses settings > privacy.

i. Cloud media: Glasses settings > Privacy

ii. Meta AI: Glasses settings

b. In glasses settings, go to ‘Media’ then ‘Autocapture’ and choose whether you would like autocapture to start when your Garmin activity tracking starts.

Follow the steps below to turn on autocapture:

Make sure Garmin is connected in settings. You can begin an autocapture two ways:

1. Say “Hey Meta, start autocapture.”

2. If you have “on during Garmin activities” setting on: autocapture will start when you Garmin activity starts

When you start your activity, ensure your activity is synced to Garmin Connect app; you may need to go to Garmin Connect app and manually sync the activity. Once this is done, you should see your activity under the ‘Workouts’ section on the glasses tab of the Meta AI app. If it is not showing here, you can pull to refresh.

If your Garmin activity is showing under ‘Workouts’, in Meta AI app, then you should be able to see the stats on media taken during the activity.

LEARN MORE

- The glasses camera is only on when capture is actively happening. You will hear a sound and see the LED turn on when capture is happening, similar to how capture works outside of autocapture.

- Autocapture battery life varies depending on factors such as weather, if you’re listening to music, and how often you take your own photos/videosYou’ll hear alerts periodically letting you know when your battery is getting lower.

- You can continue to interact with Meta AI and listen to music during autocapture. Certain features, like Live Translation, will require ending autocapture to use.

- Your workout data is shared via account linking between your Meta and Garmin Connect accounts. The data is encrypted and will be deleted whenever the accounts are disconnected.

How do I charge my Oakley Meta glasses?

Charging your glasses
To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.

Charging safety
For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.

What is the capture LED?

The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on.
If you have additional privacy or data questions, please visit the Meta AI Help Center

How do the audio controls work?

Use the touchpad on the right temple of your glasses to control playback and volume:
- Tap once to pause / resume playback
- Tap once to pause or play audio
- Double tap to skip forward
- Triple tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

How do I import media from my glasses to my smart phone?

1. Enable Bluetooth on your phone and pair your glasses and phone via the Meta AI app.
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download.
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-Fi network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

How do I share photos and videos from my smart phone?

Once you’re in the Meta AI app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.

How do I turn my glasses on and off?

The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.
To turn ON: Slide the power switch towards the lens, the notification LED starts blinking white. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
To turn OFF: Slide the power switch all the way to the left, the notification LED starts blinking red to signal that the glasses have turned off.

How do I take a picture or video using Oakley Meta glasses?

There are two ways to take photos and videos with your Oakley Meta glasses:

1. One-touch control
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30-second, 60-second or 3-minute video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 3 minutes in Meta AI app settings.

2. Hands-free voice command
When Voice is wake word-enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta AI app within Settings.

What do the lights on my notification led mean?

The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Assistant, and the call function.

Power
Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use.
Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use.
Low battery: The notification LED blinks orange 4 times when your glasses have low battery.
Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.

Photo and Video Capture
Photos: Both the notification LED and the capture LED blink white once when you take a photo.
Videos: Both the notification LED and the capture LED turn solid white while you record video.
Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.

Voice
The notification led will pulse white to let you know voice commands are turned on or wake word has been activated.

Calling
Incoming call: The notification LED blinks white.
Call connected: The notification LED pulses white while you're on a call.

How do I enable using voice for talking to my Oakley Meta glasses?

You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off:
1. Open Meta AI and go to setting
2. Tap Voice, then toggle next to Voice Control

Can I talk to my glasses without using the wake word "Hey Meta"?

When Voice is enabled, you can press and hold the touchpad to use it.

What can I do with “Hey Meta”?

You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”

Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording.”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”

Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”

Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”

Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]."
"Hey Meta, take a picture and send it to [contact name] on Messenger/Whatsapp/my phone."

Time & Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"

Set a timer
You can set a timer for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active timers and can cancel or change timers at any time using voice controls. To use timers, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a timer you can say something like: “Hey Meta, set a timer for 5 minutes.”
- To change a timer you can say something like: “Hey Meta, change my 5 minute timer to 10 minutes.”
- To cancel a timer you can say something like: “Hey Meta, cancel my 30 minute timer.”
- To review active timers you can say something like: “Hey Meta, what are my timers?”

Set reminders
You can set a reminder for up to 3 years in the future using Oakley Meta glasses. You can have up to 3 active reminders and can cancel or change reminders at any time using voice controls. To use reminders, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a reminder you can say something like: “Hey Meta, set a reminder for my doctor’s appointment at noon tomorrow.”
- To change a reminder you can say something like: “Hey Meta, change my reminder for Tuesday to Wednesday.”
- To cancel a reminder you can say something like: “Hey Meta, cancel my reminder for Friday.”
- To review active reminders you can say something like: “Hey Meta, what are the reminders I have set up?”

Create alarms
You can set an alarm for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active alarms and can cancel or change alarms at any time using voice controls. To use alarms, ensure your phone is not in “Do Not Disturb” mode and that you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set an alarm you can say something like: “Hey Meta, set an alarm for 5:30 p.m.”
- To change an alarm you can say something like: “Hey Meta, change my alarm for 6:00 to 7:00.”
- To cancel an alarm you can say something like: “Hey Meta, cancel my alarm for tomorrow morning.”
- To review active alarms you can say something like: “Hey Meta, what are the alarms I have set up?”

Be informed
"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist."
"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there."
"Hey Meta, when was the Washington Monument built? How tall is it?"

Be inspired
"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"
"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts."

Be creative
"Hey Meta, write and old school rap about cats."
"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]."

Meta AI and voice commands only in selected countries and languages. Please check local availability.

What accessibility features are available on Oakley Meta glasses?

If you have an accessibility request or an issue with an accessibility related feature, please submit a report in Meta AI Settings via Help & Support.

How to activate voice controls on Oakley Meta glasses?

You can activate voice controls by saying “Hey Meta” on Oakley Meta glasses.

How can I share my view during a video call?

If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Oakley Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or
double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV

How do I set up my Oakley Meta glasses?

WHEN YOU FIRST UNBOX YOUR Oakley GLASSES:
1. Remove the plastic tab between the case and the glasses
2. Make sure your glasses are redocked inside the case
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

MANUALLY:
1. Place your glasses inside the case
2. Press and hold the button on the back of the case for at least 5 seconds
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair

PAIRING YOUR GLASSES WITH YOUR PHONE:
1. Download the Meta AI app from your app store and log in using your Meta account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4.
4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold capture button on top of the frames down for 12 secs until LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Meta AI app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with the Oakley Meta glasses collection.

For illustrated set up instructions, please refer to the Meta AI app.

Are my Oakley Meta glasses waterproof?

Oakley Meta glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry and you're good to go.
The Product is not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the Product thoroughly and clear the charging areas of residue or other debris.

Where do I find the product serial number of my glasses and case?

You can find your Oakley Meta glasses collection serial number in two places:
1. In the Meta AI app under: Settings - Select your glasses - Glasses & privacy - Your glasses - About your glasses
2. Printed on the inside of the left temple of your glasses

What should I do if my glasses won't turn on?

If your glasses aren’t turning on, try the following steps:
1. Make sure the glasses have the power switch turned on by pushing the switch towards the front of the frame. If you see a red dot next to the switch, that means the glasses are OFF.
2. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show orange (take out "pulsing"). If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
3. If you’ve tried steps 1 to 2 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair.

Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• Software updates requires a minimum charge level that varies depending on temperature. The Meta AI app shows a warning message if your glasses need more charge to proceed with an update.

My glasses aren't pairing with the app, what should I do?

If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.

Make sure that:
1. Your glasses are charged and turned on: The power switch should be in the ON position. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on android devices.
4. The device is in pairing mode: Place the glasses inside the case then press and hold the button on the backside of the case for 5 seconds. The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.

If your Oakley Meta glasses still don’t appear in the app, complete the following steps:
1. Slide the “On/Off button” first back (Switch Off) and then forward (Switch On)
2.Try quitting the Meta AI app and reopening it.

If you’re still unable to pair to the app during setup, please contact Customer Care

I'm having issues using "Hey meta" with oakley meta collection. What should I do?

When you say “Hey Meta” or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:
- Make sure your glasses are on and the battery is charged.
- Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.
- Make sure there's no background noise that may interfere with voice controls.
- Make sure your phone is within Bluetooth distance of your glasses.

I left my charging case plugged in for a long time (e.G. Overnight), and it's still not charged. Why?

While the majority of USB-C chargers should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see:
1. A consistent and persistent pulsing orange or green pattern on charging case LED
2. Missing charging icon in Meta AI app.

If you are running into issues with charging your charging case, try connecting another USB-C cable to your case. If the case is still not charging, consider using another adapter.

If the case is still not charging, you can do a reset with the following actions:
1. Take glasses out of case
2. Press and hold the back button on case for at least 16 seconds, or until the LED begins flashing white.
3. Release the button and wait for the LED to stop flashing white.
4. Redock the glasses and plug in the case again to charge.

Why am I having trouble invoking voice commands after setting voice commands up in my app?

- If ‘Hey Meta' or 'OK Meta’ is not responding consistently after setting up voice commands then:
- Go into your glasses' Voice settings in the Meta AI app and check that the Voice toggle is on
- Go into "Hey Meta" preferences from the Voice settings and make sure that the "Hey Meta" toggle is on
- You can also turn on the Wake sound toggle here if it is not already on.
- Try saying 'Hey Meta' or 'OK Meta' again.
- If the wake word was recognized, you should see the LED blink white in response. If the Wake sound toggle is on, you will also hear an earcon in response.
- If that still doesn't work, try toggling off and then back on both the Voice and "Hey Meta" options, and try again.
- If still not working, then another issue with voice commands is going on, likely that a microphone is blocked.

To troubleshoot a mic being blocked resulting in no earcon response from 'Hey Meta or 'OK Meta':
-Turn off toggle in Meta AI appapp
-Try 'Hey Meta' or 'OK Meta' again:
-If working (Earcon response to Hey Meta or 'OK Meta') then user should keep the toggle off

How do I restart my glasses?

To restart your glasses slide the “On/Off button” back (Switch Off) and then forward (Switch On). After your glasses wake up, they will be reconnected to the app within a few minutes. This action will not cause you to lose any on-glasses media or cause the glasses to unpair from the Meta AI App.

If that does not correct the issue, then try force restarting.

How do I force restart my glasses?

To force restart your glasses:
1. Press and hold the capture button at the same time as turning the power switch off (pull the switch back towards the back of the glasses) and then ON (push the switch forward towards the front of the glasses). Then release the capture button.
2. After turning the power switch to ON, release the capture button.
3. It may take a few minutes for your glasses to re-establish a connection with the app.

Force restarting will not delete your captures or require you to repair your glasses through the app.

If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.

How do I factory reset my glasses?

Warning: This will delete all the captures on your glasses and require you to unpair/ repair your glasses through the app.

To factory reset your glasses:
1. Close the right temple arm.
2. Press the capture button 5 times until the user LED turns orange
3. Press and hold the capture button until the user LED starts flashing
4. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete
5. You'll then need to un-pair and re-pair your glasses with the Meta AI app

Can I replace the battery in my glasses or charging case?

No, it's not possible to replace the embedded battery inside the glasses or charging case. If your glasses aren't charging please refer to FAQ What Should I Do If My Glasses Won't Turn On?

How do I recycle an electronic product?

In the course of our lives, each of us throws away significant amounts of electrical and electronic equipment. We need to protect the environment by adopting sustainability criteria.
Our products may contain hazardous materials which, if not disposed of properly, can have a negative impact on health and the environment. We're committed to the safe recovery of waste electrical and electronic equipment.

Obligation of Separate Disposal and Environmental Rationale
The separate disposal of electronic devices and batteries helps conserve natural resources and ensures that recycling occurs safely, protecting both the human health and the environment.

Potential Effects on the Environment and Human Health
Improper disposal of electronic devices and lithium-ion batteries may cause harmful effects on the environment and human health due to the presence of hazardous substances such as heavy metals and toxic chemicals.

Take-Back Options
As an alternative to collection centers, Oakley Meta devices can be returned to affiliated stores that offer WEEE take-back services.

Consumer Role in Facilitating Reuse, Recycling, and Recovery of WEEE
Consumers play a crucial role in ensuring the proper disposal and end-of-life of electronic products, thus contributing to resource reuse, recycling, and other forms of product recovery.

Meaning of the Symbols on Electronic Devices
The crossed-out wheeled bin symbols below mean that, according to local laws and regulations, Oakley Meta products must be disposed of separately from other household waste.

Battery Removal and Type Information
The battery integrated in Oakley Meta Glasses cannot be removed by the end-user. For devices with removable batteries, such as Oakley Meta Remote Control, please follow the User Guide instructions for safe battery removal before its disposal.

Can I use my case to store non-Oakley Meta glasses?

It is not recommended to store non-Oakley Meta glasses inside the charging case .This could result in damage to both the non-Oakley Meta glasses as well as the charging case.

The speaker sound is muffled due to clogged top or bottom speaker meshes. What should I do?

Please follow these steps for speaker mesh cleaning:

Top Speaker Meshes:

1. Moisten the Meshes:

Apply a few droplets of clean water directly onto the top speaker meshes. Ensure the water is evenly distributed across the mesh surface.

2. Position the Glasses:

Place the glasses on a stable surface with the temples open, ensuring the top speaker meshes are facing upward. This position allows the water to act on the residues effectively.

3. Dissolution Time:

Allow the water to sit on the meshes for approximately 15 minutes. This duration helps in dissolving any accumulated residues that may be causing blockage.

4. Cleaning the Meshes:

After the waiting period, gently clean the dissolved residues using a microfiber cloth or a soft-bristled toothbrush. Ensure that the cleaning is thorough but gentle to avoid damaging the mesh.

Bottom Speaker Meshes: Repeat the Process

How can I adjust the stabilisation levels in my videos?

Adjustable stabilization allows you to select the desired level of video smoothness and movement control. You can choose from low, medium, or high stabilization settings, or opt for the auto-select mode, where Meta AI intelligently applies the optimal stabilization level based on the content. Adjustable video stabilisation works in Full HD default video resolution, not offered with High Resolution (3K Ultra HD) at launch.

In order to enable it, in the Meta AI app, open device settings. Then, open stabilisation level video settings to change resolution, frame rate or stabilization.

What is higher frame rate recording?

Higher frame rate recording means that you can now capture more frames per second (fps) in a video. For example, recording at 60 fps captures twice as many frames as the current default 30 fps. This results in smoother and more fluid motion in the video, especially when you’re capturing objects or subjects in motion. 60 fps works with Full HD default resolution, not offered with High Resolution (3K Ultra HD) at launch.

In order to enable it, in the Meta AI app, open device settings. Then, open video settings to change resolution, frame rate or stabilization.

How can I take a slow motion video?

You can use your voice to record a slow motion video. Say “ Hey Meta, record in slow motion” or “Hey Meta, take a slo mo video” To stop, simply say “Hey Meta, stop”.

On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse.

Slow motion playback is available in HD (720p+) at 120 frames per second.

Users can capture up to one minute, the slow motion playback is at 4x. For example, a one minute video will result in a slow motion video of four minutes.

Adjustable playback speed is not supported.

Editing a slow motion video post capture is not supported in the Meta AI app.

How can I take a hyperlapse video?

You can use your voice to record a hyperlapse video. Say “Hey Meta, start a hyperlapse ” to start recording and say “Hey Meta, stop” when you want to stop the capture.

On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse.

Hyperlapse is recorded in up to default Full HD (1080+) at 15 frames per second and the final output is played back at 30 frames per second.

You can record a hyperlapse up to 30 minutes. The final output is compressed 10x. For example, a 10 minute capture will result in a hyperlapse video of 1 minute.

Adjustable playback speed is not supported.

Editing a hyperlapse video post capture is not supported in the Meta AI app.

What do I do if the glasses show as disconnected (have a slash through them) on my Garmin?

Open the Meta AI app, ensure you are wearing your glasses, and that they are powered on.

If this doesn’t work, you can go to glasses settings and relink your Garmin account and device.

How can I pair with my Garmin devices?

To connect/disconnect an app

1. Open the Meta AI App while the glasses are on

2. Tap the Glasses icon

3. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use

4. Tap Settings

5. Tap Connected apps

6. Tap Garmin

7. Tap Connect or Disconnect then follow the on-screen instructions.

Ray-Ban Meta AI Glasses

Learn more about Ray-Ban Meta AI glasses features and configurations.

How do I return my Ray-Ban Meta AI glasses?

Returns are rare for Ray-Ban Meta AI glasses so we’re sorry that something didn’t work out with your purchase.

There are two ways to return your Ray-Ban Meta AI glasses.

MAIL

To return your AI glasses by mail please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.

2. Import all of your captures to your phone or the Meta View app.

3. Factory reset the glasses to remove your personal data and delete your captures.

4. Turn off the glasses.

5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.

6. Follow the shipping instructions listed on your box. Or download the instructions here.

IN STORE

To return your AI glasses in store please complete the following steps:

1. Import all of your captures to your phone or the Meta View app.

2. Factory reset the glasses to remove your personal data and delete your captures.

3. Turn off the glasses.

4. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly.

5. Take the packed box to your nearest Sunglass Hut store and a member of the store team will take care of the return shipment for you.

Please note: your refund request won’t be processed in store, but when your order has been returned to our warehouse.

What shipping methods are available for Ray-Ban Meta AI glasses?

Choose between Standard and Expedited shipping in all supported countries. Our Collect in store service is available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.

What do I need to use Ray-Ban Meta AI glasses?

To operate Ray-Ban Meta AI glasses you need to connect your glasses with a smart phone and the Meta View App.

Here’s the complete checklist:

• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here.

• Wireless internet access

• USB-C charging plug (if charging from a power outlet and not directly from a USB point)

• A valid Meta account

• Meta View App (downloadable from your App store here or by scanning this QR code)

What's included with my Ray-Ban Meta AI glasses?

Your Ray-Ban Meta AI glasses come with the following accessories and user manuals:

- Charging case

- Quick Start Guide

- Safety & Warranty Guide (also downloadable here)

- Instructions for ordering Prescription lenses

- Cleaning cloth

How do i adjust the volume on my glasses?

You can use the following gestures on the touchpad on the right temple of your glasses to control audio playback and adjust volume:

- Tap once to pause or play audio.

- Double tap to skip forward.

- Triple tap to skip back.

- Swipe forward to turn the volume up.

- Swipe back to turn the volume down.

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Adaptive Volume

Adaptive Volume will adjust the system volume based on environmental noise levels. The system volume will automatically increase in response to high environmental noise and decrease in quieter settings.

To turn Adaptive Volume on:

1. Open the Meta View app on your phone.

2. Tap Settings in the bottom right.

3. Tap Audio

4. Toggle on Adaptive Volume

What can I do with “Hey Meta”?

You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, controlling media and volume.

Photo Capture

“Hey Meta, take a photo.”

“Hey Meta, take a picture.”

Video Capture

“Hey Meta, start a video."

“Hey Meta, start recording”

“Hey Meta, record a video now.”

"Hey Meta, take a video.”

“Hey Meta, end video.”

“Hey Meta, stop video.”

Calling and Messaging

“Hey Meta, call [contact name]."

“Hey Meta, call [contact name] on Messenger/WhatsApp.”

"Hey Meta, send a message to [contact name].”

“Hey Meta, send a message to [contact name] on Messenger/WhatsApp.”

Media and Volume Control

“Hey Meta, pause."

"Hey Meta, next.”

“Hey Meta, stop."

"Hey Meta, resume.”

“Hey Meta, volume up."

"Hey Meta, volume down.”

Battery status

“Hey Meta, battery status."

"Hey Meta, how much battery is left?”

Sharing from Glasses

"Hey Meta, take a picture and send it to [contact name]"

"Hey Meta, take a piscure and send it to [contact name] on Messanger/WhatsApp/my phone"

Time &Date

"Hey Meta, what time is it?"

"Hey Meta, what's the date?"

Be informed

"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist"

"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there"

"Hey Meta, when was the Washington Monument built? How tall is it?"

Be inspired

"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"

"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts"

Be creative

"Hey Meta, write and old school rap about cats"

"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]"

Most functional voice commands operate in English, French and Italian. Meta AI assistance is only available in English.

Which languages does "Hey Meta" support?

Most functional voice commands operate in English, French, Spanish and Italian.

Do I need WiFi access to use Ray-Ban Meta AI glasses?

Your glasses use Wi-Fi in two different ways:

1. For normal use, the app connects to your Wi-Fi network.

2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

How do I switch the Meta account associated with my Ray-Ban Meta AI glasses? / Can someone else use my Ray-Ban Meta AI glasses after me?

Ray-Ban Meta AI glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.

When Ray-Ban Meta AI glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account.

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use

b. Slide and hold the power switch all the way to the right, while you press and hold the capture button

c. When the notification LED turns solid orange, first release the capture button followed by the power switch

d. Factory reset is complete when the notification LED turns off

Can I pair my Ray-Ban Meta AI glasses with more than one Meta account?

Ray-Ban Meta AI glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.

How do I charge my Ray-Ban Meta AI glasses?

Charging your glasses

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta View app.

*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case

To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case.

Charging safety

For safety information on charging your Ray-Ban Meta AI glasses Collections please refer to the Warranty and Safety Guide.

Discover more on the energy consumption

You can find below more details on the energy consumption related information required by the ecodesign regulation.

Applicable test modes & power consumption:
1. Off mode: (1) 0.04 W
2. Standby mode: N/A since BT is pre-requisite for device setup
3. Networked standby mode 1 (BT: On, Wi-Fi: Off): (2) 0.25 W
4. Networked standby mode 2 (BT: On, Wi-Fi: On): (3) 0.26 W
Period after device enters networked standby: within 10 minutes after user inactivity

How do I take a picture or video using Ray-Ban Meta AI glasses?

There are two ways to take photos and videos with your Ray-Ban Meta AI glasses:

1. One-touch control

To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.

To record a video, press and hold the capture button to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording.

The default video length is 30 seconds, but it can be extended to 60 seconds in Meta View App settings.

2. Hands-free voice command

When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."

When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.

To learn more, watch the Product Tour via the Meta View app within Settings.

How do I enable using voice for talking to my Ray-Ban Meta AI glasses?

You can opt-in to enable voice control in the settings of the Meta View app. To turn Voice on or off:

1. Open Meta View and go to setting

2. Tap Voice, then toggle next to Voice Control

Something went wrong while trying to make a call or send a message with my Ray-Ban Meta AI glasses. What should I do?

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app

1. Open Apple’s App Store and search for Messenger.

2. Tap Update to update the app.

3. If the app says Open that means the app is up to date.

4. Open Messenger and sign in.

Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.

Enable Bluetooth permissions for Messenger

1. Open the Settings app on your iPhone.

2. Tap Privacy then tap Bluetooth.

3. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Meta View

To disconnect Messenger:

1. Open Meta View app tap your profile picture in the top right.

2. Tap Calling and messaging then tap Messenger.

3. Tap Disconnect Messenger.

To reconnect Messenger:

1. From the Meta View and tap your profile picture in the top right.

2. Tap Calling and messaging then tap Connect Messenger.

How should I clean my Ray-Ban Meta AI glasses?

Do I have to use a Meta account to use the Meta View App and AI glasses?

You need a Meta account to log in to the Meta View App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

How do I pair my glasses with the Meta View app?

To pair your glasses, open the Meta View app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta View app, go to Settings and tap the ""Add Device"" button on the top right. Then:

1. Select either Ray-Ban Stories or Ray-Ban Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.

2. Make sure your glasses are turned on and placed in the case.

3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.

4. Your glasses should automatically appear in the app when they're ready to pair.

How do the audio controls work?

Use the touchpad on the right temple of your glasses to control playback and volume:

• Tap once to pause / resume playback

• Tap once to pause or play audio

• Double tap to skip forward

• Triple tap to skip back

• Swipe forward to turn the volume up

• Swipe back to turn the volume down

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

Can I talk to my glasses without using the wake word "Hey Meta"?

When Voice is enabled, you can press and hold the touchpad to use it.

What does the auto-fix feature do?

The autofix feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta View app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.

How can I stream Apple Music from my phone to my AI glasses?

Stream Apple Music from your phone to your AI glasses, and control audio playback using touch and voice controls.
To turn on Apple Music
1. From the Meta View app, tap the gear symbol in the bottom right
2. Tap Apple Music
3. Tap Connect Apple Music

Touch controls
Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down

Voice controls
If you’ve enabled voice controls in Meta View, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)

When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

How can i make sure my glasses are always up to date?

You can check whether your glasses are up to date or update them by going to Settings > Your glasses > Glasses update at any time.

How long do fully charged glasses last?

Your Ray-Ban Meta glasses have a different charge lifecycle based on the generation.

1) Ray-Ban Meta:
Fully charged glasses last up to 4 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.

2) Ray-Ban Meta gen 2:
Fully charged glasses last up to 8 hours for moderate usage and up to 5 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.

What’s the difference between Ray-Ban Meta (Gen 2) and Ray-Ban Meta?

Ray-Ban Meta (Gen 2) is an upgraded version of Ray-Ban Meta, offering improvements in video quality, battery life and smart features:
1) Better video quality
- Ray-Ban Meta (Gen 2) captures at 2203 x 2938 (6.5MP) vs 1360 x 1880 (2.6MP) on Ray-Ban Meta.
2) Longer battery life
- Ray-Ban Meta (Gen 2) has a battery life of 8 hours (vs. 4 hours on Ray-Ban Meta).
- Ray-Ban Meta (Gen 2) has 19 hours of standby (vs. 12.5 hours on Ray-Ban Meta).
- Ray-Ban Meta (Gen 2) has 5.3 hours of calling (vs. 4h on Ray-Ban Meta) and 5 hours of music playback (vs. 3.5h on Ray-Ban Meta).
3) Style & product range: same styles and fit options (Wayfarer Regular and Large sizes, Headliner high and low bridges, Skyler).
- Ray-Ban Meta (Gen 2) adds visual differentiation: the inner temple shows "(Gen 2)" marking

What is the capture led?

The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on. If you have additional privacy or data questions, please visit the Meta AI Help Center

How can I share my view during a video call?

If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Ray-Ban Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV

How can I ask Meta AI about what I see through my Ray-Ban Meta glasses?

You can also take a photo, either using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo.

You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time.

How does it work?

When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.

All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy.

To turn on this feature:

1. From the Meta AI app, tap the gear symbol in the bottom right.

2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI.

3. Tap the toggles next to Meta AI and Camera use to turn this feature on.

4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled.

How to ask Meta AI about what you see

Here’s just a few examples of what you can do when using your camera with Meta AI.

- Ask about the world around you -

"Hey Meta, describe what I'm seeing."

"Hey Meta, tell me about this monument."

"Hey Meta, translate this text into English."

"Hey Meta, summarize this."

- Take actions on text around you -

You can point at text and say things like:

“Hey Meta, call this phone number.”

“Hey Meta, message this phone number.”

“Hey Meta, scan this QR code.”

- Get gardening tips -

"Hey Meta, how much water do these flowers need?"

- Express yourself -

"Hey Meta, describe this landscape in an inspiring way."

"Hey Meta, write a funny poem about this dog."

Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.

*Ask Meta AI about what you see is currently available in English in the US, Canada and Australia.

How can I share to Instagram Stories from Ray-Ban Meta glasses?

You can share photos you capture with Ray-Ban Meta glasses to Instagram Stories.
To share to Instagram Stories, make sure you have turned on voice interactions and connected your Instagram profile to the Meta AI app.

1. To connect your Instagram profile to the Meta AI app. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Connect next to Instagram.
4. Follow the on-screen instructions to connect your Instagram profile.

The Instagram profile you connect to the Meta AI app will be the profile that is currently active on the Instagram app on your mobile device. If you switch profiles on the Instagram app, you may lose connection between Meta View and your Instagram profile.

You can disconnect your Instagram profile from the Meta AI app at any time. Doing so will not remove any Stories you’ve shared from your glasses.
To disconnect your Instagram profile from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for and then tap Communication.
3. Tap Instagram.
4. Tap Disconnect Instagram.

Here are a few examples of what you can say to share from your glasses to Instagram Stories:
- Say “Hey Meta, post a photo to Instagram” to take a new photo and add it to your Story.
- Say “Hey Meta, share my last photo to Instagram” to share the last photo you’ve taken to your Story.

Please note you will not be able to preview or edit media before sharing it to Instagram Stories. However, any media you share to Stories will be available to view in the Meta AI app. The audience for your Story is determined by whether or not your Instagram profile is set to private or public. You can delete Stories you share to Instagram from the Instagram app.

What should i do if my glasses won't turn on?

My glasses aren't pairing with the app, what should i do?

If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.

If your Ray-Ban Meta glasses still don’t appear in the app, complete the following steps:
1. Slide the “On/Off button” first back (Switch Off) and then forward (Switch On)
2.Try quitting the Meta AI app and reopening it.

If you’re still unable to pair to the app during setup, please contact Customer Care [link "customer care" to contact us page https://www.ray-ban.com/usa/contact-us]

I'm having issues using "hey meta" with ray-ban meta collection. what should i do?

- Make sure your glasses are on and the battery is charged.

- Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.

- Make sure there's no background noise that may interfere with voice controls.

- Make sure your phone is within Bluetooth distance of your glasses."

Why am i having trouble invoking voice commands after setting voice commands up in my app?

'-If ‘Hey Meta' or 'OK Meta’ is not responding consistently after setting up voice commands then:

- Go into your glasses' Voice settings in the Meta AI app and check that the Voice toggle is on

- Go into "Hey Meta" preferences from the Voice settings and make sure that the "Hey Meta" toggle is on

- You can also turn on the Wake sound toggle here if it is not already on.

- Try saying 'Hey Meta' or 'OK Meta' again.

- If the wake word was recognized, you should see the LED blink white in response. If the Wake sound toggle is on, you will also hear an earcon in response.

- If that still doesn't work, try toggling off and then back on both the Voice and "Hey Meta" options, and try again.

- If still not working, then another issue with voice commands is going on, likely that a microphone is blocked.

To troubleshoot a mic being blocked resulting in no earcon response from 'Hey Meta or 'OK Meta':

-Turn off toggle in Meta AI appapp (TBD on where it will live/description)

-Try 'Hey Meta' or 'OK Meta' again:

-If working (Earcon response to Hey Meta or 'OK Meta') then user should keep the toggle off

I received a wi-fi error while trying to install an update. what should i do?

Here are some things you can try if tapping the “Try again” button isn’t helping:

1. On your phone, close the Meta AI app and reopen it.

2. Turn off your glasses, turn them on again, and wait until the green LED has turned off before trying again.

3. Turn off Bluetooth and Wi-Fi on your phone and turn them on again.

4. Restart your phone.

5. If you have already set up your glasses go into Settings > Glasses and privacy > Your glasses and unpair your glasses from the app and then remove them from your phone’s Bluetooth setting. Then try again.

6. Press and hold the capture button, then turn off your glasses, turn them on again, release the capture button.

How do i restart my glasses?

How do i force restart my glasses?

To force restart your glasses:

1. Press and hold the capture button at the same time as turning the power switch off (pull the switch back towards the back of the glasses) and then ON (push the switch forward towards the front of the glasses). Then release the capture button.

2. After turning the power switch to ON, release the capture button.

3. It may take a few minutes for your glasses to re-establish a connection with the app.

Force restarting will not delete your captures or require you to repair your glasses through the app.

How do i factory reset my glasses?

Warning: This will delete all the captures on your glasses and require you to unpair/ repair your glasses through the app.

To factory reset your glasses:

1. Close the right temple arm.

2. Press the capture button 5 times until the user LED turns orange

3. Press and hold the capture button until the user LED starts flashing

4. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete

5. You'll then need to un-pair and re-pair your glasses with the Meta AI app"

People can’t hear me on calls. what should i do?

If people on a call have trouble hearing you (audio is broken, choppy, or extremely quiet), the microphones on your glasses may need to be adjusted.

Follow these troubleshooting steps:

1. From the Meta AI app, tap the settings gear in the bottom right

2. Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy

3. Tap Your glasses

4. Tap Microphone troubleshooting

5. Tap the toggle next to Microphone adjustment to turn this setting on

6. Try to call someone again with the toggle already turned on. Please do not turn the toggle on or off mid-call. Turn the toggle on or off before the call. Turning the toggle on or off mid-call can impact the call audio

If people on a call can hear you better now, keep Microphone adjustment turned on permanently for the best experience.

If people on a call are still having trouble hearing you, turn Microphone adjustment off and try unpairing and re-pairing your glasses.

How can I unpair and re-pair Ray-Ban Meta Glasses with the Meta AI app?

In some cases, you may need to unpair and re-pair your Ray-Ban Meta Glasses with the Meta AI app. Unpairing your glasses will not change or erase any settings.

To unpair your glasses from the Meta AI app:

1. From the Meta AI app, tap the gear symbol in the bottom right.

2. Tap Your glasses, or select the device you want to manage settings for then tap Your glasses .

3. Tap General.

4. Tap Unpair glasses.

5. Tap Unpair.

To re-pair your glasses with the Meta AI app:

1. Remove your glasses from the case.

2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.

3. Dock the glasses inside the case.

4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI app. If your device does not automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.

5. From the Meta AI app, tap the gear symbol in the bottom right.

6. Tap Add device in top right and follow the on-screen instructions.

Keep in mind, Ray-Ban Meta Glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account.

Meta Ray-Ban Display

How to order prescription lenses for Meta Ray-Ban display glasses

Meta Ray-Ban Display glasses are prescription lens compatible. You can order your Meta Ray-Ban Display glasses with prescription lenses at participating certified retailers. You will need a valid prescription to order prescription lenses. The eligible Rx range for Meta Ray-Ban Display glasses is -4.00 to +4.00 total power.

Where can I buy Meta Ray-Ban Display glasses?

You can buy Ray-Ban Meta glasses at official Ray-Ban stores and from certified Ray-Ban dealers. Currently they're available for purchase in the United States. They are also available in select markets via the Meta dealers.

Unboxing Meta Ray-Ban Display glasses

Meta Ray-Ban Display glasses and Meta Neural Band come with the following items and manuals:
- Meta Ray-Ban Display glasses
- Charging case and USB-C cable
- Cleaning cloth
- Meta Neural Band
- Meta Neural Band Charger
- Quick start guides
- Safety + Warranty guide

How to set up Meta Ray-Ban Display glasses and Meta Neural Band with the Meta AI mobile app

When you take your Meta Ray-Ban display glasses and Meta Neural Ban out of the box, they should already be charged and ready for setup. The directions below will walk you through setting up your glasses and band pairing them with the Meta AI mobile app.
The Meta AI mobile app helps you manage your AI devices, import and share photos and videos, get answers, advice, inspiration and more. The Meta AI mobile app is only available on mobile devices and is required to use your glasses and band.
To set up your glasses and band with the Meta AI mobile app:
1. Scan the QR code on the inside of the box with your phone. This will take you to the App Store or Play Store to download the app. If you already have the Meta AI mobile app, you can still scan the QR code inside the box and it will take you to the set up screen in the app to pair your devices.
2. Once it’s downloaded, open the Meta AI mobile app and tap Set up a device.
3. Log in with your Meta account. If you don't already have a Meta account, you'll be asked to create one. You can create a Meta account using your email, Facebook, or Instagram.
4. If this is your first time pairing your Meta Ray-Ban Display glasses, leave the glasses in the case and pull the tab. The notification LED will pulse white signalling that the glasses are in pairing mode. If your glasses are not already in pairing mode, ensure the glasses on by sliding the power button toward the lenses, close both arms, then press and hold the capture button for 5 seconds. Release the capture button when the notification LED starts rapidly pulsing white. This indicates the glasses are in pairing mode.
5. Follow the on-screen instructions in the app to finish pairing your glasses.
6. Now it’s time to pair your band. If this is your first time powering on the Meta Neural Band, press and hold for 2 seconds until you see the LED flash white and feel a vibration. The band will enter pairing mode automatically. If your Meta Neural Band is not already in pairing mode, press and hold the button for 3 seconds until the LED flashes white.
7. Follow the on-screen instructions in the app to finish pairing your band.

Before you can start using Meta Ray-Ban Display glasses

To use Meta Ray-Ban Display glasses, you first need to pair your glasses with the Meta AI mobile app using a supported smart phone. You can download the Meta AI mobile app from the App Store or Google Play and log in using your Meta account.
Here's a list of what you need to use Meta Ray-Ban Display glasses:
- Supported smart phone (Android 10 and above with location services enabled or iOS 14.4 and above)
- A valid Meta account
- Meta AI mobile app
- Wireless internet access. You can still take captures and use some voice controls without Wi-Fi, but you'll need Wi-Fi for Meta AI, to import your captures, and to install updates.

What you can do with Meta Ray-Ban Display glasses

Once you've set up your glasses, you'll be able to use Meta Ray-Ban Display glasses features, including:
- Capturing and sharing media
- Calling and messaging
- Livestreaming
- Listening to audio on Spotify or other connected apps
- Using Meta AI to find answers to questions, answer calls, send messages and more
- Asking Meta AI about what you see
Even when your glasses are not connected to the Meta AI mobile app you can capture photos and videos, check your glasses battery level, and listen to audio from a phone you are connected to over Bluetooth.

Take a product tour:
You can learn more about your glasses by taking a product tour in the Meta AI mobile app.
1. From the Meta AI mobile app, tap the glasses symbol in the bottom right
2. Swipe down and tap See all next to Learn and explore
3. Swipe down and tap Take the full tour

Before you can start using Meta Neural Band

To use Meta Neural Band, you first need to pair Meta Ray-Ban Display and Meta Neural Band with the Meta AI mobile app using a supported smart phone. You can download the Meta AI mobile app from the App Store or Google Play and log in using your Meta account. Here's a list of what you need to use Meta Neural Band:
- Meta Ray-Ban Display
- Supported smart phone (Android 10 and above with location services enabled or iOS 14.4 and above)
- A valid Meta account
- Meta AI mobile app
- Wireless internet access. You can still control your Meta Ray-Ban Display with Meta Neural Band without Wi-Fi, but you'll need Wi-Fi for Meta AI, to import your captures, and to install updates.

How to wear Meta Neural Band

The fit of Meta Neural Band is different from other wristbands and watches. In order to function properly, it’s important that you wear Meta Neural Band correctly:
- Wear on the hand you write with
- The line on the band faces you
- Just past your wrist bone
- Band secured snug and comfortably with the clasp closed
- The compute module is on top of your wrist
When your band is worn correctly, you can perform gestures with your hand resting by your side or on your lap. You do not need to hold your arm out to have Meta Neural Band interpret your gestures.
If you’re having trouble getting gestures to work with your band, check to make sure you’re wearing the band correctly and that it’s the right size.

How to use Meta Neural Band gestures

- To wake or sleep your glasses: Double tap middle finger on thumb
- To scroll, you can do either of the following gestures: Swipe thumb on index finger in the direction you want to scroll, just like swiping on a phone or Index finger hold and move your arm in the direction you want to scroll
- To select or go back: Tap index finger on thumb to select or Tap middle finger on thumb to go back
- To zoom in or out (Capture, Gallery, and Maps apps): Index finger hold and turn your wrist clockwise to zoom in or Index finger hold and turn your wrist counter-clockwise to zoom out
- To activate or exit Meta AI: Double tap thumb on side of index finger
- While in an app, to open or close the launcher: Hold middle finger to thumb
- To adjust the volume, you can do an index hold and turn, just like turning a knob: Index finger hold and turn your wrist clockwise to increase volume or Index finger hold and turn your wrist counter-clockwise to decrease volume

Take a product tour
You can learn more about your band and glasses by taking a product tour in the Meta AI mobile app.
1. From the Meta AI mobile app, tap the glasses symbol in the bottom right
2. Swipe down and tap See all next to Learn and explore
3. Swipe down and tap Take the full tour

How to fold Meta Ray-Ban Display charging case

Meta Ray-Ban Display charging case can be folded flat for convenient storage when not in use. Make sure the glasses are removed from the case before folding.
To fold charging case:
1. Hold the case in two hands.
2. Push the side flaps in and hold them down.
3. Fold the bottom flap over the side flaps and push down until the magnets connect, holding everything in place.
4. Fold the top flap toward the case, then fold again until the magnets connect.

How to clean Meta Neural Band

Regular cleaning helps prevent buildup of skincare products, sweat and other debris on your band that can interfere with charging and other functionality.
To clean your Meta Neural Band:
1. Make sure the band is turned off by pressing and holding the button for 6 seconds
2. Use a clean, soft, dampened cloth to wipe the band and the compute module.
3. If you are experiencing charging issues, you can use non-alcohol wet wipes to rub the metal charging pins.
4. Dry off the band completely before charging or putting it back on.
Notes:
- Avoid using abrasive materials, ultrasonic cleaning tools, solvents, alcohol, soaps and steam to clean your band, as these can damage your device.
- Do not hold your band under running water. Keeping your band dry can help prevent irritation.

How to factory reset Meta Neural Band

If you're experiencing issues using Meta Neural Band, a factory reset might help. Performing a factory reset will return your band to its original factory settings and will require you to unpair and re-pair your band with the Meta AI mobile app and in your phone’s Bluetooth menu.
To factory reset Meta Neural Band:
1. Press and hold the button for about 16 seconds.
2. When the LED is quickly flashing white and amber, release the button.

How to force restart Meta Ray-Ban Display and Meta Neural Band

If you’re experiencing issues using Meta Ray-Ban Display or Meta Neural Band, a force restart may help. Force restarting will not delete your captures on your glasses and won’t require you to unpair re-pair your glasses or band to the Meta AI mobile app again.
To force restart Meta Ray-Ban Display:
1. Close both arms.
2. Turn off your glasses by sliding the power switch away from the lenses, so that you see the red line.
3. While holding the capture button, turn on your glasses by sliding the power switch toward the lenses, and when the LED turns red, release the capture button.
4. After about 17 seconds, your glasses will be ready to use.
To force restart Meta Neural Band:
1. Press and hold the button.
2. Wait for the LED to completely fade out and turn off before releasing the button, which should take about 8 seconds.
If you force restart your device and are still experiencing problems, you can try a factory reset.

How to adjust vision accessibility settings on Meta Ray-Ban Display

You can adjust and enable vision accessibility settings on Meta Ray-Ban Display, like color correction, text size, screen reader, and magnification, all from the Meta AI mobile app.
To adjust and enable vision accessibility settings:
1. From the Meta AI mobile app, tap (glasses icon) in the bottom right.
2. Tap (settings gear).
3. Swipe down and tap Vision below Accessibility.
4. From here, you can:
- Tap Text size and weight to adjust the size of text on your display or to make text bold.
- Tap Color correction to choose a filter to adjust colors on the display.
- Tap Screen reader to enable a screen reader and adjust speaking rate and speaking pitch.
- Tap Magnification to enable magnification and adjust zoom level.

How to use screen reader on Meta Ray-Ban Display
Screen reader reads aloud important text and interactive content on your device’s display. You can control screen reader using Meta Neural Band or the glasses touchpad.
- Meta Neural Band:
○ Swipe with your thumb to move between items.
○ Tap with your index finger to hear an item read aloud.
○ Double tap with your index finger to select or activate an item.
- Glasses touchpad:
○ Swipe with one finger to move between items.
○ Single tap to have the item read aloud.
○ Double tap to select or activate an item.

How to use magnification on Meta Ray-Ban Display
Magnification lets you zoom in and make content on your display appear larger. You can control magnification using Meta Neural Band or the glasses touchpad.
- Meta Neural Band
○ Triple tap with your index finger to turn magnification on or off.
○ When magnification is on, swipe with your thumb or hold your index finger and move your arm to scroll.
- Glasses touchpad
○ Triple tap with one finger to turn magnification on.
○ When magnification is on, swipe in any direction to scroll."

How to pair and unpair Meta Neural Band with the Meta AI mobile app

In order to use Meta Neural Band, you must first pair the band to your phone using the Meta AI mobile app.
How to pair your band with the Meta AI mobile app:
1. From the Meta AI mobile app, tap the galsses icon in the bottom right.
2. Tap the plus icon in the top right.
3. Swipe down and tap Meta Neural Band.
4. Follow the on-screen instructions to power on your band and put it in pairing mode.
a. Power on your wrist band by pressing and holding the button for 2 seconds until you see the LED flash white and the band vibrates.
b. Put your Meta Neural Band in pairing mode by pressing and holding the button for 3 seconds until the LED rapidly flashes white.
5. In the Meta AI mobile app, tap Light is white. 6. Follow the on-screen instructions to finish pairing.

Note: Meta Neural Band can only pair with one Meta account at a time. You'll need to factory reset your band before someone else can pair the band to their account

How to unpair your band from the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the Meta Neural Band before tapping .
3. Tap General.
4. Tap Unpair wristband.
5. Tap Unpair.

Notes:
- Unpairing your band will not change or erase any settings.
- You may also need to ""forget"" your band from your phone's Bluetooth connected devices menu to complete unpairing.

How to factory reset Meta Ray-Ban display glasses and charging case

Performing a factory reset will return your devices to its original factory settings. A factory reset will delete all captures on your glasses and will require you to unpair and then re-pair your glasses with the Meta AI mobile app.
To factory reset your Meta Ray-Ban Display glasses:
1. Close both arms on the glasses.
2. Press the capture button 5 times, then press and hold the capture button.
3. The notification LED will turn orange. Keep holding the capture button.
4. Wait for the notification LED to pulse white and orange, then release the capture button.

How to factory reset your Meta Ray-Ban Display charging case
If you're experiencing issues using your charging case, a factory reset might help.
To factory reset Meta Ray-Ban Display charging case:
1. Open the case.
2. Insert and remove the USB-C cable from the USB-C port on the ridge side of the case 3 times within 11 seconds.
3. The LED next to the USB-C port will blink white to indicate a successful reset

How to pair and unpair Meta Ray-Ban display glasses with the Meta AI mobile app

In order to use Meta Ray-Ban display glasses, they must first be paired to your phone using the Meta AI mobile app.
How to pair your glasses with the Meta AI mobile app:
1. Remove your glasses from the case.
2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
3. Put your glasses back inside the case, making sure to gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI mobile app. If your device doesn't automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
5. From the Meta AI mobile app, tap the glasses icon in the bottom right.
6. Tap the plus icon in the top right and follow the on-screen instructions.

Note: Meta Ray-Ban display glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account .

How to unpair your glasses from the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to unpair before tapping the gear icon .
8. Tap General.
9. Tap Unpair glasses.
10. Tap Unpair.

Notes:
- Unpairing your glasses will not change or erase any settings.
- You may also need to ""forget"" your Meta Ray-Ban display glasses from your phone's Bluetooth connected devices menu to complete unpairing.

How to use Meta AI on Meta Ray-Ban display glasses

You can use Meta AI to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, and controlling media and volume.
You can activate Meta AI on your glasses by saying ""Hey Meta,"" or by tapping and holding the touchpad on your glasses.

What you can do with Meta AI on your glasses
Here are some examples of what you can do with Meta AI on your glasses:
- Photo capture: ""Take a picture.”
- Video capture: ""Take a video."" / ""Stop recording.""
- Calling and messaging : ""Call [contact name]."" / ""Call [contact name] on Messenger/WhatsApp/Instagram."" / ""Send a message to [contact name]."" / ""Send a message to [contact name] on Messenger/WhatsApp/Instagram.""
- Media and volume control: ""Pause."" / ""Next."" / ""Play."" / ""Volume up."" / ""Volume down.”
- Battery status: ""How much battery is left?""
- Sharing from glasses: ""Send a picture to [contact name]."" / ""Send a picture to [contact name] on Messenger/WhatsApp/Instagram/my phone."" / “Send my last picture to [contact name].”
- Time & date: ""What time is it?"" / ""What's the date?""
- Be informed: ""Who sang the song “Hey Brother""? Tell me more about the artist."" / ""What’s the population of Singapore?"" / ""When was the Washington Monument built? How tall is it?""
- Be inspired: ""What’s a fun summer drink to make with mint that isn’t too sweet?"" / ""What are some good gift ideas for my kids, ages 6 and 8? They're into arts and crafts.""
- Be creative: ""Write an old school rap about cats."" / ""I can't attend a dinner tonight. Can you help me write a polite one line message?""

You can also use your camera with Meta AI to ask questions about the world around you:
- ""Hey Meta, describe what I'm seeing.""
- ""Hey Meta, translate this text into English.""
- ""Hey Meta, tell me how much water these flowers need.""
- “Hey Meta, scan this QR code.”

To get the weather, or for other location-based questions, you must enable location services from your phone settings. Ensure that location access is set to ""always allow"" for the Meta AI mobile app.

How to find the serial number for Meta Ray-Ban display glasses

How to find serial numbers in the Meta AI mobile app
You can find the serial numbers for your Meta Ray-Ban Display glasses and charging case in the Meta AI mobile app:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to find the serial number for before tapping the gear icon .
3. Tap General.
4. Tap About.
- Your glasses serial number is listed below Serial number.
- Your case serial number is listed below Case serial number.

How to find the serial number on your glasses
Your glasses serial number is printed on the inside of the left arm on your glasses, and is also printed on the end of the left arm. Fold the left arm closed to see the serial number underneath the hinge.

How to find the serial number on your charging case
Your charging case serial number is located on the left side of the case underneath the left side flap. Open your case, remove your glasses, and press down the left side flap to reveal the serial number.

How to find the serial number on your Meta Neural Band
The serial number on your Meta Neural Band can be found underneath the clasp when you open it, on the bottom of the metal tab.

Control your privacy with Meta Ray-Ban display glasses

This article describes the control you have over Additional Data which is device information collected from your glasses and subject to the Supplemental Meta Platforms Technologies Privacy Policy. Information collected from the Meta View companion app is subject to the Meta Privacy Policy.
Meta uses Essential Data from your glasses automatically in certain ways, including to make sure your glasses work properly and to maintain safety, security, and integrity. You can also choose to allow Meta to use Additional Data from your glasses to improve Meta Products, including to develop new Meta Products and features, and to improve and personalize your experience using your glasses. You can find more details about the choices you have for the data from your glasses below.
Essential Data is information needed to ensure the glasses are working as expected, meeting user expectations, and providing the service as outlined in the Terms of Service. This includes using the data from your glasses to ensure that the glasses are operating properly, your security and privacy are not compromised, and to diagnose and fix any problems that you might have with your glasses. Examples of the types of data that are automatically used for these purposes include:
Data required to operate the glasses, such as: ● Status of Bluetooth connectivity. ● Battery status and condition. ● Status of Wi-Fi connectivity. ● Data to ensure your glasses function consistently with your settings. ● Data about when and how often you use the glasses, to help us assess reliability and to help scan for potential bugs or failures. ● Operating system version number to ensure the glasses are up to date. ● Any errors or crashes that occur to ensure that we fix them for normal functioning of the glasses. ● Other data required to ensure the glasses function properly. ● Data used to understand or reduce risk of physical safety, like information about the temperature of the glasses when they are being used. ● Data used to understand and improve the information and operational security of the glasses, like data associated with potential software viruses and security intrusions. ● Data used to respond proactively or reactively to any potential abuse or policy violations.

Additional Data is information about how you use your glasses, which we primarily use to develop and improve new Meta Products including features. We will also use Additional Data to evaluate other devices and features we are developing, which enables us to decide what to build in order to offer products and features people value. When you make the choice about whether to share Additional Data from the glasses with Meta, the choice applies to all glasses that you pair with the App. Your choice to share Additional Data from your glasses does not include the photos and videos captured by your glasses. Examples of Additional Data that are used in these ways include:
- Data used to improve your experience: ● How often and how you use your glasses to help us understand which uses are popular with users.
- Data to help improve the performance of the glasses: ● Data about how well the glasses are working to help us improve them. ● Analytics regarding glasses performance and usage to help us improve and develop new devices and features. ● Information you share when submitting a bug report to understand the cause of the problem and to resolve the issue.

You can choose to share Additional Data from your glasses and permit it for the above uses during your initial setup of your glasses and you can change your choice at any time in settings. To view and manage your privacy settings:
1. From the Meta AI mobile app, tap the glasses icon in the bottom right.
2. Tap the gear icon. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping the gear icon .
3. Swipe down and tap Glasses privacy.

COVID-19 pandemic and eye protection

Learn more

Can COVID-19 transmit through eyes?

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

Do glasses help protect against COVID-19?

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

What's the plan in order to assist store associates and employees?

Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.

How should I clean my glasses in this period?

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

What can I do about increased screen time straining my eyes?

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Gift cards

Read everything you need to know about buying them, using them and checking your balance.

Can I use a gift card or e-gift card to make a purchase online?

Of course you can. Use your gift card or an e-gift card online or at any one of our nearly 2,000 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay. Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

What is the difference between a gift card and an e-gift card?

A gift card is a physical card (like a bank card) that has a 16-digit gift card number and an 8-digit PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via email (but it still has a 16-digit gift card number and an 8-digit PIN number, just like a physical card). Both a physical gift card and an e-gift card can be used online or in any Sunglass Hut stores (excluding partner stores, such as Macys).

Can I make multiple purchases with my gift card?

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

How do I purchase a gift card/e-gift card?

You can buy a gift card right here at sunglasshut.com , just follow this link or any Sunglass Hut store using a valid form of payment, including another Sunglass Hut gift card.

Can I return a gift card or e-gift card?

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses.

How do I check my gift card/e-gift card balance?

You can check your gift card balance online by clicking here.

What if I lose my gift card?

A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.

How do I add money to a current sgh gift card?

We are able to add additional funds to a Sunglass hut Gift Card at any of our stores. To find your nearest store use our Store Locator here.

Do I need to spend the exact amount on my gift card?

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid credit card.

Can I use an e-gift card in a store?

Of course. Both regular gift cards and e-gift cards can be used online and in all Sunglass Hut stores (excluding shop in shops, such as Macys).

What exactly does the recipient receive when I send an e-gift card?

When you have chosen the amount of the e-gift card that you want to send and checked out online then an email is sent to the recipient informing them of your gift. The email to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the 16 digit gift card number and the 8 digit PIN (so that it can be used either online or in-store). As the sender you will also receive an email with all these details (except, of course, the gift card number and PIN).

Is it possible to redeem a gift card for cash?

Yes, only the Sunglass Hut stores in the states listed below allow the balance of their gift cards to be redeemed for cash:

- California: Balances of $9.99 or less; California law requires that a gift card must be redeemed for cash, upon a customer's request, when the gift card balance falls below $10;

- Colorado: Balances of $5 or less;

- Connecticut: Balance of $2.99 or less;

- Maine: Balances of $4.99 or less;

- Massachusetts: Balances of $5 or less;

- Montana: Balances of $4.99 or less;

- New Jersey: Balances of $4.99 or less;

- Oregon: Balances of $4.99 or less;

- Rhode Island: Balances of $0.99 or less;

- Texas: Balances of $2.49 or less;

- Vermont: Balances of $0.99 or less;

- Washington: Balances of $4.99 or less;

Placing & tracking orders

Get the scoop on payment methods, promotion codes, order history and more.

Do you have a catalog?

Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles, frames, shapes and more. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers, including early access to sales.

What forms of payment do you accept?

For purchases online, Sunglass Hut is proud to accept the following:

MasterCard
Visa
American Express
Discover
PayPal®
Sunglass Hut Gift Cards and e-Gift Cards
JCB
AfterPay
ApplePay
Affirm (SunglassHut retail stores only)

We do not accept:

Cash
Personal checks
Money orders
Cash-On-Delivery (C.O.D.)

When will I be billed for my order?

You'll be billed for your order as soon as it ships from our fulfillment center which is the same time that you will receive an email telling you the order has been shipped.

Can I use my Sunglass Hut Credit Card on sunglasshut.com or in store?

The Sunglass Hut Credit Card is no longer available for use on sunglasshut.com or within Sunglass Hut retail locations. If you have an existing Sunglass Hut Credit Card, you might qualify for a CareCredit Credit Card. Please check with CareCredit for details. The CareCredit Credit Card can be used for in store purchases as you would use any other credit card. It is accepted in Sunglass Hut Retail locations in the US excluding Department Stores, locations in Puerto Rico, locations in Virgin Islands and sunglasshut.com.

Can I use my CareCredit Credit Card on sunglasshut.com or in store?

Currently we do not accept the CareCredit Credit Card on sunglasshut.com but it can be used in our US Sunglass Hut locations. Department Stores, locations in Puerto Rico, and the Virgin Islands are excluded

How does PayPal® work?

PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout on the sunglasshut.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

How do I contact PayPal® customer service?

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

Can I combine PayPal® and a gift card to pay for my order?

No. If you're making a purchase with a gift card, you'll need to pay off any remaining balance with a credit card. PayPal® will no longer appear as a payment option once a gift card is applied to the cost of the order.

How much will I be charged for sales tax?

That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout when you have entered your shipping address.

Do you issue credit for tax-exempt status?

Yes. If your company is eligible for tax-exempt status, please call us at , .

Our team will be happy to help you with an approved tax-exempt order.

How do I use promotion codes or coupons?

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page.

What if I forgot to enter my promotion code?

We would not be able to process the promotional code. We might be able to cancel the order and replace it for you, or we can refund the difference. Just give us a call!

What if the promotion code did not apply properly?

If you're having any trouble entering a promotional code our customer service team can help. Give us a call at , .

How do I track the status of my order?

When your order ships from our fulfillment center, you'll receive an email confirmation with your shipping tracking number. Unless your order is being shipped to an APO/FPO address, you can go to www.ups.com. and enter your tracking number to check delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS) and can be tracked at www.usps.com.

How do I find my order number?

Your order number will be displayed on the final page of the checkout after you have confirmed to place your order. Additionally, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

How long will it take for me to receive my order?

For purchases made in the continental United States, use the guide below to estimate delivery time.

Standard Shipping

2 Day Shipping: Allow 2-3 business days for delivery
USPS PO Box Shipping: Allow 3-7 business days for delivery
Military APO/FPO Shipping: Allow 5-14 business days for delivery

Express Shipping

Same Day Shipping: Orders are delivered within the same day as the order is placed.
Next Business Day Shipping: Allow 1-2 business days for delivery.

Collect in store

Collect In Store: Orders can be collected the same day in most cases or allow 2 business days for delivery if the item needs to come from our warehouse. The estimated time will be shown on the cart page when an item has been added to bag.

Business days are Monday through Friday, excluding U.S. federal holidays.

Can I cancel or change my existing order?

To change or cancel an order you recently submitted, please simply give us a call at , as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly. Customers are given one hour to cancel their orders after order placement, but after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.

Can I order by phone, email or fax?

We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order, call us at , .

How do I place a group or bulk order?

First, check out our page! If you need further assistance on placing a group or bulk order, please contact our customer service team at , .

Is the information I give you secure?

Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

What is installments by Afterpay?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Shipping & Delivery

Find out when your order will arrive, as well a shipping methods and express delivery costs.

What are the shipping options on Sunglasshut.com?

We offer a wide range of shipping options so that you can get your order when you want it. Currently we offer the following services:

Free Responsible Shipping: Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 7 business days.

Free 2 Day Shipping: Allow business days for delivery

Next Business Day Shipping ($5.99): Allow 3-4 business days for delivery.

Free USPS PO Box Shipping: Allow business days for delivery

Free Military APO/FPO Shipping: Allow business days for delivery

Free Collect In Store Service: Orders can be collected the same day in most cases or allow business days for delivery if the item needs to come from our warehouse.

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to business days.

This shipping option consists of either:

1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.

2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

- UPS (itself or in partnership with USPS)

- DHL (itself or in partnership with USPS)

*Some exclusions may apply.

If you need your order right away we also offer the following for a small fee:

Same Day Shipping at 20$: Orders are delivered within the same day as the order is placed.

Next Business Day Shipping at 15$: Allow 1-2 business days for delivery.

All orders are subject to review and could require additional processing time.

Customized frames are tailor-made in Italy according to your specifications, and therefore involve longer processing and delivery times.

Customized products will ship via standard delivery (3-5 business days).

Premium Engraving items are shipped from the US, please consider an additional 2 business days for processing.

Weekends and holidays are NOT considered business days.

Any orders placed after 2PM EST on Fridays will be processed and ship on the following business day.

For all orders placed after 2PM EST, please allow one additional business day for processing.

Carrier delays are possible during high order volume periods and may affect shipping times.

Shipments to US Territories may take 1-2 additional business days.

Premium Engraving orders may take an additional 2 business days for processing.

Sunglass Hut reserves the right to use alternate shipping services that provide the same delivery expectation.

Can my order be shipped to a P.O. box?

We ship APO/FPO orders as well as to P.O. Boxes within the United States only. These will be shipped using USPS standard service and will take between 3 and 7 business days. Customized items cannot be shipped to P.O. Boxes.

How much do you charge for shipping?

We try to make shipping as fast, cheap and easy as possible.

The following shipping methods are all free on sunglasshut.com:

• 2 Day Shipping (allow 4-5 business days for delivery)

• USPS P.O. Boxes (allow 3-7 business days for delivery)

• Military APO/FPO (allow 5-14 business days for delivery)

• Pick up in store (collect same-day or allow 2 business days for delivery if the item needs to come from our warehouse)

• Responsible delivery (up to 7 business days) is free! Our Pick-up in store service is also free. Expedited shipping (up to 4 business days) costs $10.00.

If you want to get your order right away, we also offer the following options for a small fee:

• Same Day Shipping at 20$ (available only in select metro areas)

• Next Business Day Shipping at 15$ (allow 3-4 business days for delivery)

Can I buy online but pick up my sunglasses in a store?

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Pick up in Store service in completely free.

Don’t forget that a special Sunglass Hut in-store offer is waiting for you on a second pair!

Shipping leading times by product category:

STANDARD

Buy online and pick up in store (product in stock at the store): 2 hours

Buy online and pick up in store (product shipped to store): 2 days*

Buy online and pick up in store (product shipped): 8 days

RB REMIX

Ray-Ban Remix items will ship to store via standard delivery 4 business days

Products available for the same-day pick-up depend from in-store stock availability, which may vary. If the style selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.

*Please note that shipping times may vary during Holidays.

Can I re-route a shipped package to another address?

If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return. We apologize for any inconvenience.

Can my order be delivered to Canada?

Yes, we do ship to Canada. Simply select Canada from the 'Select Country' drop down box at the top of any page to start shopping. Please note that when placing orders outside of the United States, import fees and customs declarations will be assessed, and the new price will be displayed on the checkout page before you confirm your order.

Can my order be delivered to the U.S. territories?

Online orders may only be shipped to the U.S. and Canada.

What is the delivery time to an APO/FPO address?

The delivery time to an APO/FPO address is 5-14 business days.

How do I send items to multiple addresses?

If you need to ship to multiple addresses, you'll have to place a separate order for each address.

Can I see if a frame/style is available in a specific store?

To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.

What do I do if a product arrives damaged?

If an item is damaged when it gets to you, simply contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at , .

What do I do if my order is incorrect or missing an item?

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at , .

What are the shipping options for prescription on Sunglasshut.com?

Prescription Items will be shipped within 7 business days upon validation of your prescription. Prescription Items cannot be shipped via Expedite Shipment.

I never received my package, and its showing delivered, what should I do?

• Confirm the tracking number provided shows the package as delivered.

• Verify the shipping address on your deliver confirmation email.

• Look around the delivery location for your package. Some carriers will look for a discreet location to drop the package.

• See if someone else accepted the delivery in the household or a neighbor.

• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers and could get mixed in with other packages.

• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before actually being delivered.

• If you haven’t received your package after 48 hours from the time when the tracking says it was delivered, please contact us at 1-800-SUNGLAS (786-4527) and upon investigation we will determine whether you are eligible for a replacement. In case a refund is requested, the determination of whether you are eligible for a refund might take up to three weeks.

What is the last date I can place and order so that it arrives by Christmas?

For details on our Christmas deliveries please visit our shipping and deliveries page here.

Returns, protection & exchanges

Read all the fine print and learn how to return, make a repair or replacement claim under your Sun Love Protection plan.

Can I return items purchased on sunglasshut.com to a sunglass hut store?

When you buy online you can return in any Sunglass Hut store (but not with our partner stores, such as Macy’s) or in the mail using the free returns label available from our returns section online. It's that easy. Please note: personalized items cannot be returned, unless the products are damaged or defective. Timing to process your refund may vary.
Please also note that for claims regarding an order not received, the return window is 15 days from the date that the order was shown as ‘delivered’ by the courier but which was not received.

Can I return a gift that was purchased online?

You can exchange a gift that was purchased online, but a full refund can only be administered to the credit card that was used to purchase the gift.

Can i return a gift card?

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

What is the status of my return?

When selecting a shipping method, we always recommend you use a traceable method, like our free UPS return service. That way you can confirm that we got it. Your return will be processed 10-14 business days from the date we receive your package, but please allow 3-5 business days for the return package to reach our fulfillment center.

What return method should I use for a paypal® purchases?

Simply follow the return process by getting a free UPS label and sending the sunglasses back. Once we receive it, we will credit your PayPal account, simple as that.

Can I make a return with a gift receipt?

You can't get a refund, but you can exchange your gift or receive store credit.

How do I make a return?

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to us using our Free UPS Return Shipping. Please note that:

- Store purchases may not be returned by mail and must be returned to a store

- Customized Ray-Ban Remix may only be returned in case of warranty assistance request after initiating a return procedure with our customer service team, just give us a call at .

- You can initiate your return by calling us at or by sending us an email at https://www.luxotticacustomercare.com/sunglasshut/emailus.

- Online purchases can be returned in any Sunglass Hut store in the country of your purchase.

Can I collect my prescription sunglasses in a store?

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service also for prescription items.

Choose Pick up in store option at checkout to have your item shipped at your nearest Sunglass Hut store.

Buy online and pick up in store (product shipped): 8 days

What is your return policy?

-Day
We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 30 days of purchase qualify for a full refund or exchange.

Holiday Returns: All online purchases of regular sunglasses made between November 21 and December 24, 2025, are eligible for returns within 60 days. All other terms and conditions apply.

Ray-Ban Meta & Oakley Meta Holiday returns:
Unopened Box: If the product box has not been opened and is in the same condition as when it was sold, it is eligible for our extended 60-day return policy.
Opened Box: If the product box has been opened, the item is eligible only for our standard 30-day return policy, provided it is returned in the same condition as when sold.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Products sold as "Imperfect" " or “Final Sale” may not be returned or exchanged. Please note that personalized items cannot be returned, unless the products are damaged or defective.

Sunglass Replacement Discount
If you break your sunglasses after 30 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

Defective Products
If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as "Imperfect" may not be returned or exchanged.

Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details. For customized product only refund is available at this time.

Sun Love Protection

The Sun Love Protection Plan provides coverage for what you might do to your eyewear. If you drop and you break them, or you forget you've put them in your pocket and sit on them, you won't have to pay more than a small co-pay fee to repair or replace them with your Sun Love Protection Plan. The Sun Love Protection Plan can be added to your sunglasses when you purchase them in Sunglass Hut stores only (not online).

Please note: Limitations and exclusions apply. See terms and conditions for full plan details. Term of your plan is one year plus two weeks to allow for delivery of your product.

How does the manufacturer warranty and repair works?

Warranty Claims – Guarantee

Sunglass Hut provides a warranty on its products against breakages caused by material or manufacturing defects, reported within two years from the date of delivery of the products. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery. The guarantee of contractual compliance provided by law for products purchased by consumers shall apply without restriction.

You can request support in the following ways:

Sunglass Hut products – Luxottica brands:

By using any of the below links you will be guided through a few simple steps. Our Luxottica Support team will be happy to assist you.

Please note that, if your request is not covered by the warranty, we will offer you a paid solution, which you will be able to accept or reject. To submit your Support Request, please use the appropriate link below: - For any Luxottica products https://customersupport.luxottica.com/wcsstore/luxottica.html; Sunglass Hut products – Brands: Tom Ford, Maui Jim, Fendi, Dior, Gucci, Costa Del Mar Contact our Customer Care at , providing the order number or the proof of purchase: they will be able to help you.

How should I return an order that I bought online but picked up in store?

Returns at Sunglass Hut are super easy. You can either return immediately at the store you pick-up your sunglasses up from (not valid for customized products) or you can initiate your return by calling us at or by sending us an email (https://www.luxotticacustomercare.com/sunglasshut/emailus).

Can I return items purchased on rayban.com or oakley.com to a sunglass hut store?

Yes, you may now return purchases made online at Rayban.com and Oakley.com at any Sunglass Hut store. (Exceptions include purchases made at our partner stores, like Macy’s).
To process a return in store, bring your undamaged item to any Sunglass Hut location with your proof of purchase and the original packaging. Our store associates will help process the return and take care of the return shipment. The refund process will start when the carrier picks up the product from the store.

Note:
-It is not possible to return an item in store if you have already begun the online return process.
-Customized items cannot be returned

For more information, refer to return policy of each of the brand: Rayban.com, Oakley.com

What is you return policy for orders with a % off the second pair?

If a full refund is required, both pairs are to be returned to enable a full refund. In case of partial return, the full retail price will be charged for the model you retain (deduction will be made on the refunded price of the returned product).

If I used a % / $ off a Second Pair Promo what happens if I return just one pair?

If a refund for items purchased with a second pair promotion is required, both pairs are to be returned to enable a full refund. In case of partial return, the full retail price will be charged for the model you retain (deduction will be made on the refunded price of the returned product.

For purchases made with a gift card, a new gift card will be issued through your email address on the order.

Sunglass care

Read what the experts recommend for keeping your sunglasses in top condition.

How should I care for my sunglasses?

Keeping your sunglasses clean with help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your sight, over time and with repetition, the damage will become visible.

How can I order accessories and/or cleaning supplies?

We have cleaning kits available online for purchase or in stores. Simply search for “clean”!

What if I need my sunglasses adjusted?

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

Do you take insurance or how do I apply my benefits?

At this time we do not accept insurance. You may have out of network benefits in which you can submit a claim to your insurance provider. We suggest to contact them directly for their process.

Lens & frame technology

Get to the bottom of all the benefits, plus find simple definitions for high-tech terms.

What does "polarized" mean?

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

What does "photochromatic" mean?

Photochromatic lenses darken with UV exposure, adjusting to a variety of light conditions.

What are anti-reflective lenses?

Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

What are the benefits of gradient lenses?

Gradient lenses fade from a darker tint to a lighter tint, allowing for comfortable vision over a wide range of distance and lighting conditions.

Why might I want interchangeable lenses?

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

What are the benefits of mirrored lenses?

Mirrored lenses have reflective coating that reduces the amount of light passing through to the eye.

How do I find my frame size?

To find your frame size, measure your features according to this guide:
Eye Size:
Measured from outermost edges of lenses horizontally.
Approx. 40mil - 62mil

Bridge Size:
The distance between lenses.
Approx. 14mil - 24mil

Temple Size:
Length of the temple piece - also known as the arm piece or earpiece.
Approx. 120mil - 150mil

What difference do lens colors make?

All colors absorb light differently. Lens colors determine which parts of the light spectrum pass through the lens to your eye.

Gray or "smoked" lenses protect eyes from dangerous ultraviolet radiation without distorting colors. They reduce glare and absorb the same quality of light at any wavelength, which makes them good for driving, prolonged wear and general use.

Yellow lenses filter out near-UV blue light while allowing a larger percentage of other frequencies through. Since blue light creates glare, these lenses make everything really bright and sharp. Just don't use them for anything that requires accurate color perception. With yellow lenses, colors are very distorted

Brown lenses are good for general use. Like yellow lenses, they filter out a large proportion of blue light, but they offer greater clarity and contrast, and help you maintain optimal vision even in irregular light.

Green lenses offer the highest contrast and greatest visual acuity of any tint. They also filter some blue light and reduce glare. This filter is recommended for prolonged use in extreme conditions.

Purple and rose lenses offer the best contrast for object against a green or blue background, making them ideal for water sports.

What prescription lenses do you offer?

- Single Vision: Corrects Near, intermediate or far-sightedness

- Progressive: One lens that corrects both near and far-sightedness, without having to switch glasses

What are your lens treatments?

- UV Protection and Scratch Resistant: Blocks 100% UV rays and protects against scratches

- Premium Anti-Reflective: Eliminates unwanted reflections and repels water and oil

- Polarized Coating: Reduces glare in extra braight light, for superior clarity and protection of the eye

What are your lens types?

- Solid Tint: Uniform tinted lenses in various different colors

- Mirrored: Uniquely coated lenses that reduce glare and hide your eyes

- Gradient: Darker at the top and clearer at the bottom

Contact Lenses

We are partnering with ContactsDirect.com to provide a seamless experience to our customers. Learn more.

Do you currently sell contacts?

Sunglass Hut currently doesn't have contact lenses on its assortment.
We are partnering with ContactsDirect.com to provide a seamless experience to our customers.
Visit ContactsDirect.com and get a 15% off your purchase.
Use code MYCONTACTS15 at checkout.

My account

Learn how to create an account, edit your information, reset your password and more.

How do I create an account?

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

What are the benefits of creating an account?

Creating an account is convenient way to enhance your shopping experience. You can check out faster, keep track of your complete order history and be among the first to know about new releases, special offers and exclusive events. Create an account now.

How do I change my email preferences or account information?

To change your email preference or account information at any time, simply log in to your account.

How do I subscribe/unsubscribe to your emails?

Subscribe for emails at the bottom of this and every sunglasshut.com page. To unsubscribe, do so at the bottom of any email newsletter. If you have a Sunglass Hut account, you can also log in to manage your email preferences.

What do I do if I lost my password?

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

Frequently asked questions

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