Frequently asked questions

You can view and download the Ray-Ban Stories manufacturer warranty policy here.

To operate Ray-Ban Stories you need to connect your glasses with a smart phone and the Facebook View App. Here’s the complete checklist:

• Smart phone with a recently released operating system: Android 8.1 and above (with location services enabled) or iPhone 6S or above, running iOS 13 and above
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Facebook account
• Facebook View App (downloadable from your App store or by scanning this QR code)

You can download the Ray-Ban Stories companion app, Facebook View, from the Apple App or Google Play stores. Please not the app is only available to download in supported countries.

Ray-Ban Stories and the charging case are not designed to resist to watersplashes.

You can find your Ray-Ban Stories Serial Number in two places:

1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the inside of the left temple of your glasses

You can also find your case Serial Number in two places:

1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the case interior.
   
   

The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.
To turn ON: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
To turn OFF: Slide the power switch all the way to the left. There is no LED or sound to signal that the glasses have turned off.

Charging your glasses
To charge your glasses, put them in the charging case*. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. *The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case. When you dock your glasses, the left temple should attach to the metal charging connections and the right temple should gently rest on the right side of the case.

Charging your case
To charge your charging case, use the USB cable that came with your glasses to connect the case with a charger or port. To charge from a wall outlet, you'll need a USB-C plug, which is not included with your glasses.

Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.You can also see the charging status via the Facebook View app within Settings.You’ll be able to see the battery status of your glasses via the Facebook View app within Settings. If the glasses are charging in the case, you’ll also see the battery status of your case.

Charging safety
For safety information on charging your Ray-Ban Stories please refer to the Warranty and Safety Guide.

You can fully charge the glasses to 100% in 70 minutes in the charging case.
You can quick charge the glasses to 50% in 30 minutes in the charging case.

There are two ways to check the charge level of your glasses and case:

1. Use the Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.

2. Use the Facebook View app
When your glasses are connected to the app, you’ll be able to see the charge status within Settings. To see the case charging level within the app, dock your glasses in the charging case.

The dual HD camera automatically adjusts to your environment for consistently high quality photo and video captures.

Use the touchpad on the right-side temple of your glasses to control playback and volume:

• Tap once to pause / resume playback
• Tap once to pause or play audio
• Double tap to skip forward
• Triple tap to skip back
• Swipe forward to turn the volume up
• Swipe back to turn the volume down

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

1. Enable Bluetooth on your phone and pair your glasses and phone via the Facebook View app
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-F network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.
   
   

Facebook View features several tools to help you edit your photos and videos. You can crop, straighten*, adjust lighting and add enhancements to your captures and trim your videos. You can always select Revert to revert back to the original photo.

How to edit your capture:

1. Tap on the capture you want to edit.
2. Tap the edit icon

How to use the Adjust tool:

Adjust the Brightness slider to make your capture brighter or darker.
Adjust the Sharpen slider to add crispness to your capture.
Adjust the Saturation slider to increase or decrease the color intensity of your capture (example: adjust up to make the red redder).
Adjust the Warmth slider to shift the colors of your capture toward warmer orange tones or cooler blue tones.
Tap Enhance to automatically improve the quality of your capture.

How to use the Crop tool:
Adjust the Straighten slider to change the photo’s vertical or horizontal perspective.
Choose to crop your capture to landscape, square, or portrait orientation.
You can also crop by touching the screen and pinching to zoom in.
You may move the capture and adjust how it fits within the frame.
Use the grid to help you frame the capture.

How to trim your video:
Adjust the slider on either side of your video to change the start and end time of your video.
You may also preview your trimmed video by pressing the play button.

*Straighten is currently only available for iOS but is coming soon on Android.

To create a Montage in Facebook View, follow these steps:

1. Tap on one video capture from the gallery
2. Tap the “Montage” icon in the middle of the action bar
3. Choose captures to add as clips
4. Tap Next at the bottom of the screen
5. Select a Template by tapping on the one you want to use.
6. Tap Next in top right corner
7. Edit the title, clips, music, and aspect ratio, and duration
8. Tap Save in the top right corner

Your Montage will now be saved in your Gallery.

Follow these steps to create a Flashback in Facebook View:

1. Tap on a photo from your gallery
2. Tap the “Flashback” icon in the middle of the action bar
3. Choose a Template by tapping on the one you want to use
4. Follow prompts to reposition the photo, change focus, or add text
5. Tap Save in the top right corner (the Flashback will now be saved to your Gallery)
   
   

With Facebook View you can use the editing tools to edit your photos and apply effects by creating a Flashback.
You can also save your photo to your phone’s gallery or photo library and edit there – or with an editing app of your choice.

You can use "Hey Facebook" to capture photos and videos, make calls and send messages, control media and volume, and check battery status by saying:

Photo Capture
“Hey Facebook, take a photo.”
“Hey Facebook, take a picture.”

Video Capture
“Hey Facebook, start a video."
“Hey Facebook, start recording”
“Hey Facebook, record a video now.”
"Hey Facebook, take a video.”
“Hey Facebook, end video.”
“Hey Facebook, stop video.”

Calling and Messaging
“Hey Facebook, call [name]."
""Hey Facebook, send a message to [name].”

Media and Volume Control
“Hey Facebook, pause."
"Hey Facebook, next.”

“Hey Facebook, stop."
"Hey Facebook, resume.”

“Hey Facebook, volume up."
"Hey Facebook, volume down.”

Battery status
“Hey Facebook, battery status."
"Hey Facebook, how much battery is left?”

Facebook Assistant currently operates in English, French and Italian.
But selected voice commands are only available in English.

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app

1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4. Open Messenger and sign in.

Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging. Enable Bluetooth permissions for Messenger

1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Facebook View To disconnect Messenger:

1. Open Facebook View and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.

To reconnect Messenger:

1. From the Facebook View app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.
   
   

If you’re glasses aren’t turning on, try the following steps:

1. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show pulsing orange. If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
2. Slide and hold the power switch for 5-10 seconds to check for the glasses notification LED indicator. The LED will blink white for about 12 seconds and will turn solid green when the glasses are ready to use.
3. If you’ve tried steps 1 to 3 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair. Please refer to FAQ 8 for instructions on how to begin a replacement request.

Please note:     

• Your glasses and charging case should arrive partially charged.     
• Using the case is the only method to charge your glasses.     
• Software updates requires a minimum charge level that varies depending on temperature. The Facebook View app shows a warning message if your glasses need more charge to proceed with an update.

When you say “Hey Facebook,” the notification LED will pulse white to let you know Facebook Assistant is listening. If Assistant doesn't respond to your voice, check the following:
- Make sure your glasses are on and the battery is charged.
- Check that Assistant and "Hey Facebook" are enabled in the settings of Facebook View.
- Make sure there’s no background noise that might be disrupting or interfering with Assistant.

You'll find health & safety information relating to Ray-Ban Stories in your glasses Safety & Warranty document, which you can download here.

You can rewatch the Product Tour to get to know your glasses by following these steps:

1. From the Facebook View app, tap on your profile picture to enter Settings.
2. Tap Help and Support
3. Tap Product Tour
   
   

Choose between Standard and Expedited shipping in all supported countries. Our Pick up in store and Same-day delivery services are available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.

We’re sorry that you haven’t found the answer you’re looking for. You can find further information and contact details for our customer care via the Sunglass Hut Help Center.
You can also visit the Facebook Help Center for more information on the Facebook View app.

A Meta Account isn't a social media profile; it’s a new way to log in to the Facebook View app that gives you more control over the information you share and how you interact with Meta devices. From July 2023, you'll need a Meta account to use Facebook View and Ray-Ban Stories. Learn more at Meta.com

When you log in to Facebook View, you'll be directed through the steps to create a Meta account. You can also create one on your own here. [Link "here" to https://auth.meta.com] You can use your existing Facebook or Instagram credentials or your email. When creating a Meta account, you’ll be asked for basic information such as name, email, phone number and birthday. Learn more at Meta.com

Once you switch to a Meta account in the Facebook View app, you have 60 days to pair your glasses to complete the migration. If migration isn't completed within 60 days, you'll need to do a factory reset (which will result in a loss of any photos or videos stored on the glasses and not yet imported to the app).

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalized experience you have grown to love with our commitment to keep you healthy. In recent weeks, we have established an Emergency Response Team to evaluate and response, in real time, to the needs of our people and our valued customers.Our proactive approach incorporates the guidance of the CDC (Centers for Disease Control) and the WHO (World Health Organization), as well as that of our own internal experts who have decades of experience managing through global crises

Sunglass Hut is where you come to be inspired and guided in finding your perfect pair; our curated selection of the best sunglasses awaits you and our store associates are looking forward to bringing you a ray of sunshine. Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19.

• All employees adhere to our health and safety protocol, including the requirement to follow state, provincial, and local law

• All sunglasses are cleaned with a hydrogen peroxide solution after each trial

• We have increased cleaning procedures in our high touch areas

We clean each pair of glasses after they have been handled by an associate or a customer.

We have the majority of our styles in stock in the store, so the pair you purchase has never been opened or tried on by another customer. If we don’t have your particular choice in stock, we can order it for you via our Smart Shopper and have it shipped directly to your home.

Everything that has shipped from our distribution center has been thoroughly cleaned for your safety before it is placed in its packaging.

In recent weeks, Luxottica has established an Emergency Response Team to evaluate and respond in real time to the needs of our people as well as our customers in North America and around the world. Our proactive approach, supported at all levels of the company, incorporates the guidance of the CDC and WHO, as well as that of our own internal experts who have decades of experience managing through global crises. While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel, postponed large scale business gatherings and implemented stricter vendor policies. Each of our team members in N.A. has access to the LiveSafe app where they can find emergency resources in their city, access company health and safety news and self-report any symptoms. All of this is designed to give our employees peace of mind as they continue to serve you.

If you need further assistance, please contact our customer service team at , .

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Of course you can. Use your gift card or an e-gift card online or at any one of our nearly 2,000 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay. Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses.

A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid credit card.

When you have chosen the amount of the e-gift card that you want to send and checked out online then an email is sent to the recipient informing them of your gift. The email to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the 16 digit gift card number and the 8 digit PIN (so that it can be used either online or in-store). As the sender you will also receive an email with all these details (except, of course, the gift card number and PIN).

Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles, frames, shapes and more. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers, including early access to sales.

You'll be billed for your order as soon as it ships from our fulfillment center which is the same time that you will receive an email telling you the order has been shipped.

Of course. During checkout just select the Sunglass Hut Credit Card as payment type and enter the card detail (card number, expiration date, etc) in the payment page of the checkout as normal.

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout when you have entered your shipping address.

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page.

If you're having any trouble entering a promotional code our customer service team can help. Give us a call at , .

Your order number will be displayed on the final page of the checkout after you have confirmed to place your order. Additionally, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

To change or cancel an order you recently submitted, please simply give us a call at   , as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly. Customers are given one hour to cancel their orders after order placement, but after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.

First, check out our  page! If you need further assistance on placing a group or bulk order, please contact our customer service team at , .

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

We ship APO/FPO orders as well as to P.O. Boxes within the United States only. These will be shipped using USPS standard service and will take between 3 and 7 business days. Customized items cannot be shipped to P.O. Boxes.

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Pick up in Store service in completely free.

Shipping leading times by product category:

STANDARD

Buy online and pick up in store (product in stock at the store): 2 hours

Buy online and pick up in store (product shipped to store): 8 days

RX

Buy online and pick up in store (product shipped): 8 days

RB REMIX

Ray-Ban Remix items will ship to store via standard delivery 4 business days

Products available for the same-day pick-up depend from in-store stock availability, which may vary. If the style selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.

Yes, we do ship to Canada. Simply select Canada from the 'Select Country' drop down box at the top of any page to start shopping. Please note that when placing orders outside of the United States, import fees and customs declarations will be assessed, and the new price will be displayed on the checkout page before you confirm your order.

The delivery time to an APO/FPO address is 5-14 business days.

To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at , .

• Confirm the tracking number provided shows the package as delivered. 

• Verify the shipping address on your deliver confirmation email.

• Look around the delivery location for your package. Some carriers will look for a discreet location to drop the package.

• See if someone else accepted the delivery in the household or a neighbor.

• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers and could get mixed in with other packages.

• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before actually being delivered.

• If you haven’t received your package after 48 hours from the time when the tracking says it was delivered, please contact us at 1-800-SUNGLAS (786-4527) and upon investigation we will determine whether you are eligible for a replacement. In case a refund is requested, the determination of whether you are eligible for a refund might take up to three weeks.

When you buy online you can return in any Sunglass Hut store (but not with our partner stores, such as Macy’s) or in the mail using the free returns label available from our returns section online. It's that easy. Please note: personalized items cannot be returned, unless the products are damaged or defective. Timing to process your refund may vary.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

Simply follow the return process by getting a free UPS label and sending the sunglasses back. Once we receive it, we will credit your PayPal account, simple as that.

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to us using our Free UPS Return Shipping. Please note that:

- Store purchases may not be returned by mail and must be returned to a store

- Customized products may only be returned in case of warranty assistance request after initiating a return procedure with our customer service team, just give us a call at   .

- You can initiate your return by calling us at     or by sending us an email at https://www.luxotticacustomercare.com/sunglasshut/emailus.

- Online purchases can be returned in any Sunglass Hut store in the country of your purchase.

-Day

We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within days of purchase qualify for a full refund or exchange.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Products sold as "Imperfect" " or “Final Sale” may not be returned or exchanged. Please note that personalized items cannot be returned, unless the products are damaged or defective.

Sunglass Replacement Discount

If you break your sunglasses after days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

Defective Products

If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as "Imperfect" may not be returned or exchanged.

Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details. For customized product only refund is available at this time.

Warranty Claims – Guarantee

Sunglass Hut provides a warranty on its products against breakages caused by material or manufacturing defects, reported within two years from the date of delivery of the products. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery. The guarantee of contractual compliance provided by law for products purchased by consumers shall apply without restriction.

You can request support in the following ways:

Sunglass Hut products – Luxottica brands:

By using any of the below links you will be guided through a few simple steps. Our Luxottica Support team will be happy to assist you.

Please note that, if your request is not covered by the warranty, we will offer you a paid solution, which you will be able to accept or reject. To submit your Support Request, please use the appropriate link below: - For any Luxottica products https://customersupport.luxottica.com/wcsstore/luxottica.html; Sunglass Hut products – Brands: Tom Ford, Maui Jim, Fendi, Dior, Gucci, Costa Del Mar Contact our Customer Care at ,  providing the order number or the proof of purchase: they will be able to help you.

Absolutely! So that you can be sure to give the right gift we will be extending our returns policy for any orders placed between 11/01 and 01/01 which can be returned or exchanged up until 01/31/2021 (excluding engraved orders).

Keeping your sunglasses clean with help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your sight, over time and with repetition, the damage will become visible.

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

To find your frame size, measure your features according to this guide:
Eye Size:
Measured from outermost edges of lenses horizontally.
Approx. 40mil - 62mil

Bridge Size:
The distance between lenses.
Approx. 14mil - 24mil

Temple Size:
Length of the temple piece - also known as the arm piece or earpiece.
Approx. 120mil - 150mil

- Single Vision: Corrects Near, intermediate or far-sightedness

- Progressive: One lens that corrects both near and far-sightedness, without having to switch glasses

- Solid Tint: Uniform tinted lenses in various different colors

- Mirrored: Uniquely coated lenses that reduce glare and hide your eyes

- Gradient: Darker at the top and clearer at the bottom

Sunglass Hut currently doesn't have contact lenses on its assortment.
We are partnering with ContactsDirect.com to provide a seamless experience to our customers.
Visit ContactsDirect.com and get a 15% off your purchase.
Use code MYCONTACTS15 at checkout.

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

To change your email preference or account information at any time, simply log in to your account.

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

Most of our stores will be closed on the following dates:

• Thanksgiving 11/25
• Christmas 12/25

Keep this detail in mind when making your order with pickup in Store or Same day delivery service.

Sunglass Hut is part of Luxottica Group S.p.A. (MTA:LUX), which also includes LensCrafters, Pearle Vision, ILORI and EyeMed.

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, search jobs.

We offer a wide range of sunglasses with prescription lenses. However, prescription is not available on all items we sell online. If the item is available in prescription you will see the ADD PRESCRIPTION LENSES button on the product page. To shop all of our prescription sunglasses, explore this page (https://www.sunglasshut.com/us/prescription-sunglasses), and check our full range of prescription sunglasses, including single vision and progressive lenses.

Prescription items are returnable. Please visit our Return Policy (https://www.sunglasshut.com/us/sunglasses/returns) for more details.

You can get your prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.

When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD.

OS (oculus sinister) means the left eye and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes.

The further away from zero the number on your prescription, the stronger prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted.

If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is S x C x Axis.

Typically, you can use FSA dollars for vision care products and services, but every FSA plan is different, so it's important to take a good look at yours before you start your FSA 'shopping'.