Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
![Contact us-[[CUSTOMER_CARE_PHONE]] [[CUSTOMER_CARE_HOURS_DAY_PHRASE]]](https://media.sunglasshut.com/cms/resource/image/913032/landscape_ratio1x1/80/80/12eb797b3e319f2a923755d111d9a11/DD46357A743767F758C1F6F0A0A6F5B5/contactus-icons.png){kind=icon}
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Chat with us
To provide the best service possible, we process and ship orders very quickly.
That’s why the window to cancel an order is quite limited.
You have approximately one hour after placing your order to request a cancellation.
After that time, we can no longer guarantee that changes or cancellations will be possible, as the order may already be in the shipping process.
Please contact our Customer Service team via chat during business hours (Mon-Fri | 9:00am-4:30pm EST) using the link below to see if we can accomodate your request — we’re happy to assist you.
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To change or cancel an order you recently submitted, please simply give us a call as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly. Customers are given one hour to cancel their orders after order placement, but after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
Contact us
Use the link below to create a return, request a replacement, download the return label, or check the status of your order and return.
Chat with us
If you’re unable to locate your order or return number, feel free to chat with us during business hours:
Mon-Fri | 9:00am-4:30pm EST
We kindly remind you that the return label can be found in the return confirmation email or by logging in “Order Status”.
Please note that the refund may take up to 5 business days to be processed after the returned item has been received at our warehouse.
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
Contact us
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
Contact us
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
Contact us
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
![Contact us-If you wish to return a pair of Ray-Ban Meta AI glasses purchased in store, please contact the original point of purchase. Otherwise, refer to the contact points below: [[RBSTORIES_CUSTOMER_CARE_HOURS_DAY_PHRASE]] EMAIL US](https://media.sunglasshut.com/cms/resource/image/1338684/landscape_ratio1x1/80/80/be4e91f521f23d52be6ebc7d9ef7fc17/A0E3B3AC52D48453F6C873004A7BAD04/sgh-smart-glasses.png)
Contact us
If you wish to return a pair of Ray-Ban Meta AI glasses purchased in store, please contact the original point of purchase. Otherwise, refer to the contact points below:
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
Contact us
Chat with us
Couldn’t find what you were looking for? You can chat with our virtual assistant for answers to FAQs, and be put through to a live agent if you need more help.
Contact us
Chat with us
To provide the best service possible, we process and ship orders very quickly.
That’s why the window to cancel an order is quite limited.
You have approximately one hour after placing your order to request a cancellation.
After that time, we can no longer guarantee that changes or cancellations will be possible, as the order may already be in the shipping process.
Please contact our Customer Service team via chat during business hours (Mon-Fri | 9:00am-4:30pm EST) using the link below to see if we can accomodate your request — we’re happy to assist you.
