FAQs

You can view and download the Ray-Ban Stories manufacturer warranty policy here.

Returns are rare at Sunglass Hut so we’re sorry that something didn’t work out with your glasses.
There are two ways to return your Ray-Ban Stories.
Mail
To return your Ray-Ban Stories by mail please complete the following steps:
1. Contact Customer Care who will assess the status of the glasses and arrange the return for you. 2. Import all of your captures to your phone or the Facebook View app. 3. Factory reset the glasses to remove your personal data and delete your captures. 4. Turn off the glasses. 5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return. 6. Follow the shipping instructions listed on your box. Or download the instructions here
In store
To return your Ray-Ban Stories in store please complete the following steps:
1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Facebook View app.
3. Factory reset the glasses to remove your personal data and delete your captures.
4. Turn off the glasses.
5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
6. Take the packed box to your nearest Sunglass Hut store and a member of the store team will take care of the return shipment for you.
Please note: your refund request won’t be processed in store, but when your order has been returned to our warehouse.

To operate Ray-Ban Stories you need to connect your glasses with a smart phone and the Facebook View App. Here’s the complete checklist:
• Smart phone with a recently released operating system: Android 8.1 and above (with location services enabled) or iPhone 6S or above, running iOS 13 and above
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Facebook account
• Facebook View App (downloadable from your App store or by scanning this QR code)

Your Ray-Ban Stories comes with the following accessories and user manuals:
• Charging case
• Type-C to Type-C USB charging cable
• Soft glasses pouch
• Quick Start Guide
• Safety & Warranty Guide (also downloadable here)

You can download the Ray-Ban Stories companion app, Facebook View, from the Apple App or Google Play stores. Please not the app is only available to download in supported countries.

1. Download the Facebook View app from your app store and log in using your Facebook account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4)
3b. Your glasses should arrive partially charged, however you may need to charge your glasses before moving on to step 4. Place them inside the charging case and connect the case to a power source.
4. Put your glasses into Bluetooth pairing mode. Slide and hold the power switch for 5 seconds and release when the light blinks blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Facebook View app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with Ray-Ban Stories
For illustrated set up instructions, please refer to the Facebook View app

Ray-Ban Stories and the charging case are not designed to resist to watersplashes.

You'll find complete care, safety and use instructions in the Safety and Warranty Guide that came with your glasses. You can also download them here.

You can find your Ray-Ban Stories Serial Number in two places:
1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the inside of the left temple of your glasses
You can also find your case Serial Number in two places:
1. In the Facebook View app under: Settings - My Glasses - About
2. Printed on the case interior.

Ray-Ban Stories can only pair with one valid Facebook account at a time. You'll need to factory reset your glasses before someone else can use them.

The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.
To turn ON: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
To turn OFF: Slide the power switch all the way to the left. There is no LED or sound to signal that the glasses have turned off.

If you’ve paired your phone and glasses before, they should automatically pair again. To pair them for the first time, follow these set up instructions.
If your glasses aren't connecting to the app, follow the in-app suggestions or manually try the following actions:
• Forget Device in your phone’s Bluetooth menu and pair them again
• Close and relaunch the Facebook View app
• Download the latest version of the app from your app store
• Make sure your glasses are sufficiently charged
• Force restart the device

Charging your glasses
To charge your glasses, put them in the charging case*. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. *The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case. When you dock your glasses, the left temple should attach to the metal charging connections and the right temple should gently rest on the right side of the case.

Charging your case
To charge your charging case, use the USB cable that came with your glasses to connect the case with a charger or port. To charge from a wall outlet, you'll need a USB-C plug, which is not included with your glasses.

Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.
When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.
You can also see the charging status via the Facebook View app within Settings.
You’ll be able to see the battery status of your glasses via the Facebook View app within Settings. If the glasses are charging in the case, you’ll also see the battery status of your case.

Charging safety
For safety information on charging your Ray-Ban Stories please refer to the Warranty and Safety Guide.

Your Ray-Ban Stories glasses and Charging Case have a different charge lifecycles:

Charging Case
A fully charged case provides 3 additional frame charges.
You can fully the charge case to 100% in 180 minutes.

Glasses Battery
Fully charged glasses last up to 6 hours for moderate usage and up to 3 hours with continuous audio streaming and Facebook Assistant. This may vary with use and other factors.

The glasses can capture and sync up to 50 videos or up to 200 photos per full charge.
You can fully charge the glasses to 100% in 70 minutes in the charging case.
You can quick charge the glasses to 50% in 30 minutes in the charging case.

You can fully charge the glasses to 100% in 70 minutes in the charging case.
You can quick charge the glasses to 50% in 30 minutes in the charging case.

Fully charged glasses last up to 6 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistant.
This varies with use an other factors.
The glasses can capture and sync up to 50 videos or up to 200 photos per full charge.

There are two ways to check the charge level of your glasses and case:

1. Use the Case LED
Your charging case has an LED indicator on the front of the case, which shows charge status of the case or glasses. When you open the case without your glasses inside, the LED will show the charge level of your case. Green means that your case has over 80% charge and orange means you have less than 80% charge. If you see red blinking, this means your case is out of battery.
When you open the case and your glasses are charging inside, the LED will show the charge level of your glasses. Red means the case is out of battery or your glasses are not charging, green means that your glasses are fully charged, and pulsing orange means your glasses are charging. If your case is plugged in, the LED will remain on. If your case is not plugged in, the LED indicator will show charge level for 8 seconds.

2. Use the Facebook View app
When your glasses are connected to the app, you’ll be able to see the charge status within Settings. To see the case charging level within the app, dock your glasses in the charging case.

1. One-touch control ​
To take a photo, press and hold the capture button. The white notification LED will blink and make a sound during the capture. ​
To record a video, press the capture button once to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording. ​
The default video length is 30 seconds, but it can be extended to 60 seconds in Facebook View App settings.​

2. Hands-free voice command ​
When Facebook assistant is wake word enabled, you can use your voice to take a photo or video. Say "Hey Facebook, take a photo" or "Hey Facebook, take a video.
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. ​
To learn more, watch the Product Tour via the Facebook View app within Settings. ​

The dual HD camera automatically adjusts to your environment for consistently high quality photo and video captures.

The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Facebook Assistant, and the call function.

Power
Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use.
Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use.
Low battery: The notification LED blinks orange 4 times when your glasses have low battery.
Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.


Photo and Video Capture
Photos: Both the notification LED and the capture LED blink white once when you take a photo.
Videos: Both the notification LED and the capture LED turn solid white while you record video.
Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.


Facebook Assistant
Facebook Assistant: The notification LED will pulse white to let you know Facebook Assistant is listening.

Calling
Incoming call: The notification LED blinks white.
Call connected: The notification LED pulses white while you're on a call.

Use the touchpad on the right-side temple of your glasses to control playback and volume:
• Tap once to pause / resume playback
• Tap once to pause or play audio
• Double tap to skip forward
• Triple tap to skip back
• Swipe forward to turn the volume up
• Swipe back to turn the volume down

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

To adjust volume on your glasses, swipe forward on the touchpad to turn up volume and swipe back to turn down volume. You can check how the volume sounds to people around you by removing your glasses while media is playing.

You can also adjust the volume of system sounds in the Facebook View app. Some examples of system sounds include low-battery warning and a sound to indicate you're taking a photo.
To adjust the volume of system alerts:
1. From the Facebook View app, tap on your profile photo in the top right.
2. Tap System Alerts.
3. Tap System Sounds.

1. Enable Bluetooth on your phone and pair your glasses and phone via the Facebook View app
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-F network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.

Once you’re in the Facebook View app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.

Facebook View features several tools to help you edit your photos and videos. You can crop, straighten*, adjust lighting and add enhancements to your captures and trim your videos. You can always select Revert to revert back to the original photo.

How to edit your capture:
1.Tap on the capture you want to edit.
2.Tap the edit icon.


How to use the Adjust tool:
Adjust the Brightness slider to make your capture brighter or darker.
Adjust the Sharpen slider to add crispness to your capture.
Adjust the Saturation slider to increase or decrease the color intensity of your capture (example: adjust up to make the red redder).
Adjust the Warmth slider to shift the colors of your capture toward warmer orange tones or cooler blue tones.
Tap Enhance to automatically improve the quality of your capture.

How to use the Crop tool:
Adjust the Straighten slider to change the photo’s vertical or horizontal perspective.
Choose to crop your capture to landscape, square, or portrait orientation.
You can also crop by touching the screen and pinching to zoom in.
You may move the capture and adjust how it fits within the frame.
Use the grid to help you frame the capture.

How to trim your video:
Adjust the slider on either side of your video to change the start and end time of your video.
You may also preview your trimmed video by pressing the play button.
*Straighten is currently only available for iOS but is coming soon on Android.

A Montage allows you to compile 4-10 individual video captures into one shareable movie with effects, title and original music.
You can choose from a variety of templates and music tracks, and edit the title, clips and music.

To create a Montage in Facebook View, follow these steps:
1. Tap on one video capture from the gallery
2. Tap the “Montage” icon in the middle of the action bar
3. Choose captures to add as clips
4. Tap Next at the bottom of the screen
5. Select a Template by tapping on the one you want to use.
6. Tap Next in top right corner
7. Edit the title, clips, music, and aspect ratio, and duration
8. Tap Save in the top right corner
Your Montage will now be saved in your Gallery.

A Flashback allows you to turn a photo captured on Ray-Ban Stories into a short 3D video. You can choose from different templates and edit with soft focus effects, camera motion and text.

Follow these steps to create a Flashback in Facebook View:
1. Tap on a photo from your gallery
2. Tap the “Flashback” icon in the middle of the action bar
3. Choose a Template by tapping on the one you want to use
4. Follow prompts to reposition the photo, change focus, or add text
5. Tap Save in the top right corner (the Flashback will now be saved to your Gallery)

With Facebook View you can add music to your videos when creating a Montage. When you create a Montage you can choose music tracks to add to your shareable Montage.

With Facebook View you can use the editing tools to edit your photos and apply effects by creating a Flashback.
You can also save your photo to your phone’s gallery or photo library and edit there – or with an editing app of your choice.

You can enable Facebook Assistant in the settings of the Facebook View app.

To turn Facebook Assistant on or off:
1. Open Facebook View and tap your profile picture in the top right of the screen.
2. Tap Facebook Assistant, then tap the toggle next to Facebook Assistant.

You can use "Hey Facebook" to capture photos and videos, make calls and send messages, control media and volume, and check battery status by saying:

Photo Capture
“Hey Facebook, take a photo.”
“Hey Facebook, take a picture.”

Video Capture
“Hey Facebook, start a video."
“Hey Facebook, start recording”
“Hey Facebook, record a video now.”
"Hey Facebook, take a video.”
“Hey Facebook, end video.”
“Hey Facebook, stop video.”

Calling and Messaging
“Hey Facebook, call [name]."
""Hey Facebook, send a message to [name].”

Media and Volume Control
“Hey Facebook, pause."
"Hey Facebook, next.”

“Hey Facebook, stop."
"Hey Facebook, resume.”

“Hey Facebook, volume up."
"Hey Facebook, volume down.”

Battery status
“Hey Facebook, battery status."
"Hey Facebook, how much battery is left?”

Facebook Assistant currently operates in English, French and Italian.
But selected voice commands are only available in English.

When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”
If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app
1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4.Open Messenger and sign in.
Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging. Enable Bluetooth permissions for Messenger

1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.

Disconnect then reconnect Messenger to Facebook View To disconnect Messenger:
1. Open Facebook View and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.

To reconnect Messenger:
1. From the Facebook View app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.

If you find that your glasses aren't responding, try the following troubleshooting steps.

Restart Glasses
1. With your glasses on, slide and hold the power switch to the right for about 12 seconds until the notification LED starts blinking white.
2. Release the power switch, then wait until the notification LED turns green.

Factory Reset
Warning: This will delete all the captures on your glasses.
1. Make sure your glasses are on and ready, which means no blinking LED and they're not busy.
2. Slide and hold the power switch to the right while you press and hold the capture button.
3. When the LED turns orange, first release the capture button followed by the power switch.

If you’re glasses aren’t turning on, try the following steps:

1. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show pulsing orange. If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
2. Slide and hold the power switch for 5-10 seconds to check for the glasses notification LED indicator. The LED will blink white for about 12 seconds and will turn solid green when the glasses are ready to use.
3. If you’ve tried steps 1 to 3 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair. Please refer to FAQ 8 for instructions on how to begin a replacement request.

Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• Software updates requires a minimum charge level that varies depending on temperature. The Facebook View app shows a warning message if your glasses need more charge to proceed with an update.

If your glasses aren’t pairing with the Facebook View app, try the following troubleshooting steps.

Make sure that:
1. Your glasses are charged and turned on: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on Android devices.
4. The device is in pairing mode: Slide and hold the power switch for 5 seconds and release when the light blinks blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.

If Ray-Ban Stories still doesn’t appear in the app, complete the following steps:
1.Turn your glasses off and back on again
2.Try quitting the Facebook View app and reopening it.
If you’re still unable to pair to the app during setup, please contact customer care.

When you say “Hey Facebook,” the notification LED will pulse white to let you know Facebook Assistant is listening. If Assistant doesn't respond to your voice, check the following:
- Make sure your glasses are on and the battery is charged.
- Check that Assistant and "Hey Facebook" are enabled in the settings of Facebook View.
- Make sure there’s no background noise that might be disrupting or interfering with Assistant.

Additional privacy or data information is provided at the Facebook View Help Center.

You'll find health & safety information relating to Ray-Ban Stories in your glasses Safety & Warranty document, which you can download here.

To clean your glasses use a dampened cloth and mild soap avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water.

You can rewatch the Product Tour to get to know your glasses by following these steps:
1. From the Facebook View app, tap on your profile picture to enter Settings.
2. Tap Help and Support
3. Tap Product Tour

No, it's not possible to replace the embedded battery inside the glasses or charging case.

Choose between Standard and Expedited shipping in all supported countries. Our Pick up in store and Same-day delivery services are available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.

Simply go to our store locator page, select the "smart glasses" filter and enter your address or Zip Code. Then check the stores assorting Ray-Ban Stories. You'll be able to see your nearest Sunglass Hut store on the map and location list.

We’re sorry that you haven’t found the answer you’re looking for. You can find further information and contact details for our customer care via the Sunglass Hut Help Center.
You can also visit the Facebook Help Center for more information on the Facebook View app.

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalized experience you have grown to love with our commitment to keep you healthy. In recent weeks, we have established an Emergency Response Team to evaluate and response, in real time, to the needs of our people and our valued customers.
Our proactive approach incorporates the guidance of the CDC (Centers for Disease Control) and the WHO (World Health Organization), as well as that of our own internal experts who have decades of experience managing through global crises

We have recently opened stores in areas which are considered safe to conduct business. In these newly re-opened stores we taken the extra precautionary steps to ensure the best interests of our customers and our workers. Find nearest store. If you don’t see your favorite store listed, we remain open 24/7 online at www.sunglasshut.com.
Pick Up in Store will be available at selected locations, check for service availability in your area within the checkout.
Stay healthy and keep looking forward to sunny skies ahead.

Sunglass Hut is where you come to be inspired and guided in finding your perfect pair; our curated selection of the best sunglasses awaits you and our store associates are looking forward to bringing you a ray of sunshine. Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19.
• All employees adhere to our health and safety protocol, including the requirement to follow state, provincial, and local law
• All sunglasses are cleaned with a hydrogen peroxide solution after each trial
• We have increased cleaning procedures in our high touch areas

With the goal of helping to protect our customers and employees, we have established an enhanced store cleaning protocol, including the frequent cleaning of all high-contact surfaces. Each pair of glasses will be cleaned after a customer tries them.

We clean each pair of glasses after they have been handled by an associate or a customer.

We are using a mixture of hydrogen peroxide and water.

We have the majority of our styles in stock in the store, so the pair you purchase has never been opened or tried on by another customer. If we don’t have your particular choice in stock, we can order it for you via our Smart Shopper and have it shipped directly to your home.

After a customer tries on a pair of glasses, they should then place them in one of the styling trays that are designated for pairs customers have tried on. Customers should not be placing any glasses back on the shelf.

Everything that has shipped from our distribution center has been thoroughly cleaned for your safety before it is placed in its packaging.

Our process for cleaning returned glasses in the same as the process in-store. Our frames are thoroughly cleaned are using a mixture of hydrogen peroxide and water.

In recent weeks, Luxottica has established an Emergency Response Team to evaluate and respond in real time to the needs of our people as well as our customers in North America and around the world. Our proactive approach, supported at all levels of the company, incorporates the guidance of the CDC and WHO, as well as that of our own internal experts who have decades of experience managing through global crises. While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel, postponed large scale business gatherings and implemented stricter vendor policies. Each of our team members in N.A. has access to the LiveSafe app where they can find emergency resources in their city, access company health and safety news and self-report any symptoms. All of this is designed to give our employees peace of mind as they continue to serve you.

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask.
Pick Up in Store will be available at selected locations, check for service availability in your area within the checkout, however standard delivery remains available. If you need assistance with a Pick Up in Store order you are unable to collect, please reach out to our customer service team.
Return in Store will be available at select locations, check here to see which stores are open in your area, however our Customer Service center will remain available for Returns via mail.
We remain open 24/7 online at www.sunglasshut.com

If you need further assistance, please contact our customer service team at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Of course you can. Use your gift card or an e-gift card online or at any one of our nearly 2,000 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay. Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

A gift card is a physical card (like a bank card) that has a 16-digit gift card number and an 8-digit PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via email (but it still has a 16-digit gift card number and an 8-digit PIN number, just like a physical card). Both a physical gift card and an e-gift card can be used online or in any Sunglass Hut stores (excluding partner stores, such as Macys).

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

You can buy a gift card right here at sunglasshut.com , just follow this link or any Sunglass Hut store using a valid form of payment, including another Sunglass Hut gift card.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses.

You can check your gift card balance online by clicking here.

A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.

We are able to add additional funds to a Sunglass hut Gift Card at any of our stores. To find your nearest store use our Store Locator here.

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid credit card.

Of course. Both regular gift cards and e-gift cards can be used online and in all Sunglass Hut stores (excluding shop in shops, such as Macys).

When you have chosen the amount of the e-gift card that you want to send and checked out online then an email is sent to the recipient informing them of your gift. The email to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the 16 digit gift card number and the 8 digit PIN (so that it can be used either online or in-store). As the sender you will also receive an email with all these details (except, of course, the gift card number and PIN).

Yes, only the Sunglass Hut stores in the states listed below allow the balance of their gift cards to be redeemed for cash:
- California: Balances of $9.99 or less; California law requires that a gift card must be redeemed for cash, upon a customer's request, when the gift card balance falls below $10;
- Colorado: Balances of $5 or less;
- Connecticut: Balance of $2.99 or less;
- Maine: Balances of $4.99 or less;
- Massachusetts: Balances of $5 or less;
- Montana: Balances of $4.99 or less;
- New Jersey: Balances of $4.99 or less;
- Oregon: Balances of $4.99 or less;
- Rhode Island: Balances of $0.99 or less;
- Texas: Balances of $2.49 or less;
- Vermont: Balances of $0.99 or less;
- Washington: Balances of $4.99 or less;

Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles, frames, shapes and more. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers,including early access to sales.

You'll be billed for your order as soon as it ships from our fulfillment center which is the same time that you will receive an email telling you the order has been shipped.

Find out here for full details and how to apply.

Of course.During checkout just select the Sunglass Hut Credit Card as payment type and enter the card detail (card number, expiration date, etc) in the payment page of the checkout as normal.

PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout on the sunglasshut.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

No. If you're making a purchase with a gift card, you'll need to pay off any remaining balance with a credit card. PayPal® will no longer appear as a payment option once a gift card is applied to the cost of the order.

That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout when you have entered your shipping address.

Yes. If your company is eligible for tax-exempt status, please call us at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

Our team will be happy to help you with an approved tax-exempt order.

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page.

We would not be able to process the promotional code. We might be able to cancel the order and replace it for you, or we can refund the difference. Just give us a call!

If you're having any trouble entering a promotional code our customer service team can help.Give us a call at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

When your order ships from our fulfillment center, you'll receive an email confirmation with your shipping tracking number. Unless your order is being shipped to an APO/FPO address, you can go to www.ups.com. and enter your tracking number to check delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS) and can be tracked at www.usps.com.

Your order number will be displayed on the final page of the checkout after you have confirmed to place your order. Additionally, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

Unfortunately we don't have the ability to cancel an order once it has been placed. Please simply return the order once received for a full refund using the free returns service.

We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order, call us at 1.800.786.4527, Monday-Friday 8:30AM-6:00M EST; Saturday, 9:00AM-5:30PM EST.

First, check out our Corporate and Group Sales page! If you need further assistance on placing a group or bulk order, please contact our customer service team at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM.

Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

We ship APO/FPO orders as well as to P.O. Boxes within the United States only. These will be shipped using USPS standard service and will take between 3 and 7 business days. Customized items cannot be shipped to P.O. Boxes.

We try to make shipping as fast, cheap and easy as possible.
The following shipping methods are all free on sunglasshut.com:
• 2 Day Shipping (allow 4-5 business days for delivery)
• USPS P.O. Boxes (allow 3-7 business days for delivery)
• Military APO/FPO (allow 5-14 business days for delivery)
• Pick up in store (collect same-day or allow 2 business days for delivery if the item needs to come from our warehouse)
• Green Shipping. We'll ship with logistics providers using sustainable solutions to reduce climate impact. Allow 7 business days for delivery with no additional cost for you.

If you want to get your order right away, we also offer the following options for a small fee:
• Same Day Shipping at $14.95 (available only in select metro areas)
• Next Business Day Shipping at $5.99 (allow 3-4 business days for delivery)

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Pick up in Store service in completely free.
Shipping leading times by product category:

STANDARD
Buy online and pick up in store (product in stock at the store): 2 hours
Buy online and pick up in store (product shipped to store): 8 days

RX
Buy online and pick up in store (product shipped): 8 days

RB REMIX
Ray-Ban Remix items will ship to store via standard delivery 4 business days

Products available for the same-day pick-up depend from in-store stock availability, which may vary. If the style selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.

If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return. We apologize for any inconvenience.

Yes, we do ship to Canada. Simply select Canada from the 'Select Country' drop down box at the top of any page to start shopping. Please note that when placing orders outside of the United States, import fees and customs declarations will be assessed, and the new price will be displayed on the checkout page before you confirm your order.

Online orders may only be shipped to the U.S. and Canada.

The delivery time to an APO/FPO address is 5-14 business days.

If you need to ship to multiple addresses, you'll have to place a separate order for each address.

To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.

If an item is damaged when it gets to you, simply contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

Prescription Items will be shipped within 7 business days upon validation of your prescription. Prescription Items cannot be shipped via Expedite Shipment.

When you buy online you can return in any Sunglass Hut store (but not with our partner stores, such as Macy’s) or in the mail using the free returns label available from ours returns section online. It's that easy. Please note: personalized items cannot be returned, unless the products are damaged or defective. Timing to process your refund may vary.f

You can exchange a gift that was purchased online, but a full refund can only be administered to the credit card that was used to purchase the gift.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

When selecting a shipping method, we always recommend you use a traceable method, like our free UPS return service. That way you can confirm that we got it. Your return will be processed 10-14 business days from the date we receive your package, but please allow 3-5 business days for the return package to reach our fulfillment center.

Simply follow the return process by getting a free UPS label and sending the sunglasses back. Once we receive it, we will credit your PayPal account, simple as that.

You can't get a refund, but you can exchange your gift or receive store credit.

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to us using our Free UPS Return Shipping. Please note that:
- Store purchases may not be returned by mail and must be returned to a store
- Customized products may only be returned in case of warranty assistance request after initiating a return procedure with our customer service team, just give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8.30AM-5.30PM EST; Saturday 9AM-5.30PM EST.
- You can initiate your return by calling us at 1.800.786.4527 Mon-Fri 8:30AM - 5:30PM EST, Sat 9:00AM - 5:30PM EST or by sending us an email at onlinesupport@sghcares.com..
- Online purchases can be returned in any Sunglass Hut store in the country of your purchase.

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service also for prescription items.
Choose Pick up in store option at checkout to have your item shipped at your nearest Sunglass Hut store.

RX
Buy online and pick up in store (product shipped): 8 days

30-Day

We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 30 days of purchase qualify for a full refund or exchange.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Products sold as "Imperfect" " or “Final Sale” may not be returned or exchanged. Please note that personalized items cannot be returned, unless the products are damaged or defective.

Sunglass Replacement Discount

If you break your sunglasses after 30 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

Defective Products

If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as "Imperfect" may not be returned or exchanged.

Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details. For customized product only refund is available at this time.

30-Day

We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 30 days of purchase qualify for a full refund or exchange.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Products sold as "Imperfect" " or “Final Sale” may not be returned or exchanged. Please note that personalized items cannot be returned, unless the products are damaged or defective.

Sunglass Replacement Discount

If you break your sunglasses after 30 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

Defective Products

If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as "Imperfect" may not be returned or exchanged.

Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details. For customized product only refund is available at this time.

If you break your sunglasses after 90 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

However, if you sunglasses are defective, just provide your proof of purchase and original packaging, and we'll refund your purchase or exchange your sunglasses up to 12 months after your purchase. Products sold as "Imperfect" or “Final Sale” may not be returned or exchanged.

Warranty Claims – Guarantee

Sunglass Hut provides a warranty on its products against breakages caused by material or manufacturing defects, reported within two years from the date of delivery of the products. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery. The guarantee of contractual compliance provided by law for products purchased by consumers shall apply without restriction.

You can request support in the following ways:

Sunglass Hut products – Luxottica brands:

By using any of the below links you will be guided through a few simple steps. Our Luxottica Support team will be happy to assist you.

Please note that, if your request is not covered by the warranty, we will offer you a paid solution, which you will be able to accept or reject. To submit your Support Request, please use the appropriate link below: - For any Luxottica products https://customersupport.luxottica.com/wcsstore/luxottica.html; Sunglass Hut products – Brands: Tom Ford, Maui Jim, Fendi, Dior, Gucci, Costa Del Mar Contact our Customer Care at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST providing the order number or the proof of purchase: they will be able to help you.

Returns at Sunglass Hut are super easy. You can either return immediately at the store you pick-up your sunglasses up from (not valid for customized products) or you can initiate your return by calling us at 1.800.786.4527 Mon-Fri 8:30AM - 5:30PM EST, Sat 9:00AM - 5:30PM EST or by sending us an email at onlinesupport@sghcares.com.

Absolutely! So that you can be sure to give the right gift we will be extending our returns policy for any orders placed between 11/01 and 01/01 which can be returned or exchanged up until 01/31/2021 (excluding engraved orders).

Keeping your sunglasses clean with help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your sight, over time and with repetition, the damage will become visible.

We have cleaning kits available online for purchase or in stores. Simply search for “clean”!

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

At this time we do not accept insurance. You may have out of network benefits in which you can submit a claim to your insurance provider. We suggest to contact them directly for their process.

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

Photochromatic lenses darken with UV exposure, adjusting to a variety of light conditions.

Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

Gradient lenses fade from a darker tint to a lighter tint, allowing for comfortable vision over a wide range of distance and lighting conditions.

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

Mirrored lenses have reflective coating that reduces the amount of light passing through to the eye.

To find your frame size, measure your features according to this guide:

Eye Size:
Measured from outermost edges of lenses horizontally.
Approx. 40mil - 62mil

Bridge Size:
The distance between lenses.
Approx. 14mil - 24mil

Temple Size:
Length of the temple piece - also known as the arm piece or earpiece.
Approx. 120mil - 150mil

- Single Vision: Corrects Near, intermediate or far-sightedness
- Progressive: One lens that corrects both near and far-sightedness, without having to switch glasses

- UV Protection and Scratch Resistant: Blocks 100% UV rays and protects against scratches
- Premium Anti-Reflective: Eliminates unwanted reflections and repels water and oil
- Polarized Coating: Reduces glare in extra braight light, for superior clarity and protection of the eye

- Solid Tint: Uniform tinted lenses in various different colors
- Mirrored: Uniquely coated lenses that reduce glare and hide your eyes
- Gradient: Darker at the top and clearer at the bottom

Sunglass Hut currently doesn't have contact lenses on its assortment.
We are partnering with ContactsDirect.com to provide a seamless experience to our customers.
Visit ContactsDirect.com and get a 15% off your purchase.
Use code MYCONTACTS15 at checkout.

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

Creating an account is convenient way to enhance your shopping experience. You can check out faster, keep track of your complete order history and be among the first to know about new releases, special offers and exclusive events. Create an account now.

To change your email preference or account information at any time, simply log in to your account.

Subscribe for emails at the bottom of this and every sunglasshut.com page. To unsubscribe, do so here or at the bottom of any email newsletter. If you have a Sunglass Hut account, you can also log in to manage your email preferences.

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

Most of our stores will be closed on the following dates:
- Thanksgiving 11/25
- Christmas 12/25

Keep this detail in mind when making your order with pickup in Store or Same day delivery service.

We've got over 2,200 Sunglass hut locations around the world, including the United States, Canada, the Caribbean, Europe, Australia, New Zealand, Hong Kong, Singapore, Middle East and South Africa. Find one near you.

Sunglass Hut is part of Luxottica Group S.p.A. (MTA:LUX), which also includes LensCrafters, Pearle Vision, ILORI and EyeMed.

To learn more about our history, careers and our involvement in the OneSight organization visit our About Us section.

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, search jobs.

Call or visit your local Sunglass Hut directly. They'll be happy to hear from you.

We offer a wide range of sunglasses with prescription lenses. However, prescription is not available on all items we sell online. If the item is available in prescription you will see the ADD PRESCRIPTION LENSES button on the product page. To shop all of our prescription sunglasses, explore this page, and check our full range of prescription sunglasses, including single vision and progressive lenses.

For any issues related to your submitted prescription before you have received your order, please contact our prescription team as soon as possible at SGHRX@sghcares.com.
We will do our best to amend the prescription on your order.

Prescription items are returnable. Please visit our Return Policy for more details.

Prescription items will be shipped within 7 business days upon validation of your prescription. Prescription items cannot be shipped via Expedite Shipment.

You can get your prescription from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you.

The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters. Click here for more information.

When you look at your prescription for eyeglasses, you will see numbers listed under the headings of OS and OD.
OS (oculus sinister) means the left eye and OD (oculus dextrus) means the right eye. Occasionally, you will see a notation for OU, which means it involves both eyes.
The further away from zero the number on your prescription, the stronger prescription you need. A “plus” (+) in front of the number means you are farsighted, and a “minus” (-) means you are nearsighted.
If you have astigmatism, there will be three numbers in your prescription. The general form for writing these numbers is S x C x Axis.