FAQs

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalized experience you have grown to love with our commitment to keep you healthy. In recent weeks, we have established an Emergency Response Team to evaluate and response, in real time, to the needs of our people and our valued customers.
Our proactive approach incorporates the guidance of the CDC (Centers for Disease Control) and the WHO (World Health Organization), as well as that of our own internal experts who have decades of experience managing through global crises

We have recently opened stores in areas which are considered safe to conduct business. In these newly re-opened stores we taken the extra precautionary steps to ensure the best interests of our customers and our workers. Find nearest store. If you don’t see your favorite store listed, we remain open 24/7 online at www.sunglasshut.com.
Pick Up in Store will be available at selected locations, check for service availability in your area within the checkout.
Stay healthy and keep looking forward to sunny skies ahead.

Sunglass Hut is where you come to be inspired and guided in finding your perfect pair; our curated selection of the best sunglasses awaits you and our store associates are looking forward to bringing you a ray of sunshine.
Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19:
• All employees adhere to our health and safety protocol including wearing masks
• We request that our customers wear a mask upon entry
• All sunglasses are cleaned with a hydrogen peroxide solution after each trial
• We have increased cleaning procedures in our high touch areas
• Maximum capacity for each store is 4 customers
• We ask that all customers remember to keep 6 feet between you and others
We are committed to providing you a safe and healthy Sunglass Hut shopping experience where you can explore and try on your perfect pair.
We look forward to taking good care of you.

With the goal of helping to protect our customers and employees, we have established an enhanced store cleaning protocol, including the frequent cleaning of all high-contact surfaces. Each pair of glasses will be cleaned after a customer tries them. We will also adhere to all social distancing requirements. Our associates will be wearing masks and customers should be wearing masks in states where it is mandated.

We clean each pair of glasses after they have been handled by an associate or a customer.

We are using a mixture of hydrogen peroxide and water.

We have the majority of our styles in stock in the store, so the pair you purchase has never been opened or tried on by another customer. If we don’t have your particular choice in stock, we can order it for you via our Smart Shopper and have it shipped directly to your home.

After a customer tries on a pair of glasses, they should then place them in one of the styling trays that are designated for pairs customers have tried on. Customers should not be placing any glasses back on the shelf.

We will observe social distancing requirements, ensuring our customers are at least 6 feet apart and limiting the number of customers in the store at one time.

We are providing our associates with face masks. Our goal is to help maintain the health and safety of our people as well as our customers and patients.

Everything that has shipped from our distribution center has been thoroughly cleaned for your safety before it is placed in its packaging.

Our process for cleaning returned glasses in the same as the process in-store. Our frames are thoroughly cleaned are using a mixture of hydrogen peroxide and water.

Customers are only mandated to wear a face mask in the states where a face covering is required, but we will be offering face masks to customers who enter the store.

In recent weeks, Luxottica has established an Emergency Response Team to evaluate and respond in real time to the needs of our people as well as our customers in North America and around the world. Our proactive approach, supported at all levels of the company, incorporates the guidance of the CDC and WHO, as well as that of our own internal experts who have decades of experience managing through global crises. While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel, postponed large scale business gatherings and implemented stricter vendor policies. Each of our team members in N.A. has access to the LiveSafe app where they can find emergency resources in their city, access company health and safety news and self-report any symptoms. All of this is designed to give our employees peace of mind as they continue to serve you.

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask.
Pick Up in Store will be available at selected locations, check for service availability in your area within the checkout, however standard delivery remains available. If you need assistance with a Pick Up in Store order you are unable to collect, please reach out to our customer service team.
Return in Store will be available at select locations, check here to see which stores are open in your area, however our Customer Service center will remain available for Returns via mail.
We remain open 24/7 online at www.sunglasshut.com

If you need further assistance, please contact our customer service team at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Of course you can. Use your gift card or an e-gift card online or at any one of our nearly 2,000 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or applepay.Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

A gift card is a physical card (like a bank card) that has a 16-digit gift card number and an 8-digit PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via email (but it still has a 16-digit gift card number and an 8-digit PIN number, just like a physical card). Both a physical gift card and an e-gift card can be used online or in any Sunglass Hut stores (excluding partner stores, such as Macys).

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

You can buy a gift card right here at sunglasshut.com , just follow this link or any Sunglass Hut store using a valid form of payment, including another Sunglass Hut gift card.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses.

You can check your gift card balance online by clicking here. Alternatively you can check in any Sunglass Hut store or by calling our Customer Services team at 1-888-860-7966. Please have you Gift Card number to hand when calling which you can find on the back of the card or for an e-gift card within the email that was sent to you.

A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.

We are able to add additional funds to a Sunglass hut Gift Card at any of our stores. To find your nearest store use our Store Locator here.

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid credit card.

Of course. Both regular gift cards and e-gift cards can be used online and in all Sunglass Hut stores (excluding shop in shops, such as Macys).

When you have chosen the amount of the e-gift card that you want to send and checked out online then an email is sent to the recipient informing them of your gift. The email to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the 16 digit gift card number and the 8 digit PIN (so that it can be used either online or in-store). As the sender you will also receive an email with all these details (except, of course, the gift card number and PIN).

Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles, frames, shapes and more. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers,including early access to sales.

You'll be billed for your order as soon as it ships from our fulfillment center which is the same time that you will receive an email telling you the order has been shipped.

Of course.During checkout just select the Sunglass Hut Credit Card as payment type and enter the card detail(card number, expiration date, etc) in the payment page of the checkout as normal.

PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout on the sunglasshut.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

No. If you're making a purchase with a gift card, you'll need to pay off any remaining balance with a credit card. PayPal® will no longer appear as a payment option once a gift card is applied to the cost of the order.

That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout when you have entered your shipping address.

Yes. If your company is eligible for tax-exempt status, please call us at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

Our team will be happy to help you with an approved tax-exempt order.

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page.

We would not be able to process the promotional code. We might be able to cancel the order and replace it for you, or we can refund the difference. Just give us a call!

If you're having any trouble entering a promotional code our customer service team can help.Give us a call at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

When your order ships from our fulfillment center, you'll receive an email confirmation with your shipping tracking number. Unless your order is being shipped to an APO/FPO address, you can go to www.ups.com. and enter your tracking number to check delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS) and can be tracked at www.usps.com.

Your order number will be displayed on the final page of the checkout after you have confirmed to place your order. Additionally, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

Unfortunately we don't have the ability to cancel an order once it has been placed. Please simply return the order once received for a full refund using the free returns service.

We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order, call us at 1.800.786.4527, Monday-Friday 8:30AM-6:00M EST; Saturday, 9:00AM-5:30PM EST.

First, check out our Corporate and Group Sales page! If you need further assistance on placing a group or bulk order, please contact our customer service team at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM.

Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

We ship APO/FPO orders as well as to P.O. Boxes within the United States only. These will be shipped using USPS standard service and will take between 3 and 7 business days. Customized items cannot be shipped to P.O. Boxes.

We try to make shipping as fast, cheap and easy as possible.
The following shipping methods are all free on sunglasshut.com:
• 2 Day Shipping (allow 4-5 business days for delivery)
• USPS P.O. Boxes (allow 3-7 business days for delivery)
• Military APO/FPO (allow 5-14 business days for delivery)
• Pick up in store (collect same-day or allow 2 business days for delivery if the item needs to come from our warehouse)

If you want to get your order right away, we also offer the following options for a small fee:
• Same Day Shipping at $14.95 (available only in select metro areas)
• Next Business Day Shipping at $5.99 (allow 3-4 business days for delivery)

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Collect in Store’ and enter a location of your choice from where to pick up your order. Even better, the Collect in Store service in completely free.

If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return. We apologize for any inconvenience.

Online orders may only be shipped to the U.S. and Canada.

The delivery time to an APO/FPO address is 5-14 business days.

If you need to ship to multiple addresses, you'll have to place a separate order for each address.

Absolutely, on the product page of a particular frame simply click on ‘Find in Store’ button (next to the ‘Add to Bag’ button).

If an item is damaged when it gets to you, simply contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us upon receiving the shipment. We'll investigate the cause and work with you to resolve the issue. Please contact our customer service team at 1.800.786.4527, Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST.

When you buy online you can return in any Sunglass Hut store (but not with our partner stores, such as Macy’s) or in the mail using the free returns label available from ours returns section online. It's that easy. Please note that personalized items cannot be returned, unless the products are damaged or defective.

You can just walk into any one of our 2000 store locations and, provided you've got proof of purchase and your original packaging, we'll exchange it on the spot.
This option is not available for customized item.

You can exchange a gift that was purchased online, but a full refund can only be administered to the credit card that was used to purchase the gift.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

When selecting a shipping method, we always recommend you use a traceable method, like our free UPS return service. That way you can confirm that we got it. Your return will be processed 10-14 business days from the date we receive your package, but please allow 3-5 business days for the return package to reach our fulfillment center.

Simply follow the return process by getting a free UPS label and sending the sunglasses back. Once we receive it, we will credit your PayPal account, simple as that.

You can't get a refund, but you can exchange your gift or receive store credit.

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to us using our Free UPS Return Shipping. Please note that:

- Store purchases may not be returned by mail and must be returned to a store
- Customized products may only be returned in case of warranty assistance request after initiating a return procedure with our customer service team, just give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8.30AM-5.30PM EST; Saturday 9AM-5.30PM EST.

You can initiate your return and print your free shipping label by clicking here and entering your order number.

For more information click here.

30-Day

We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 30 days of purchase qualify for a full refund or exchange.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Products sold as "Imperfect" " or “Final Sale” may not be returned or exchanged. Please note that personalized items cannot be returned, unless the products are damaged or defective.

Sunglass Replacement Discount

If you break your sunglasses after 30 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

Defective Products

If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as "Imperfect" may not be returned or exchanged.

Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details. For customized product only refund is available at this time.

If you break your sunglasses after 90 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products, customized products and products sold as "Imperfect" are not eligible for this program.

However, if you sunglasses are defective, just provide your proof of purchase and original packaging, and we'll refund your purchase or exchange your sunglasses up to 12 months after your purchase. Products sold as "Imperfect" or “Final Sale” may not be returned or exchanged.

Warranty Claims – Guarantee

Sunglass Hut provides a warranty on its products against breakages caused by material or manufacturing defects, reported within two years from the date of delivery of the products. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery. The guarantee of contractual compliance provided by law for products purchased by consumers shall apply without restriction.

You can request support in the following ways:

Sunglass Hut products – Luxottica brands:

By using any of the below links you will be guided through a few simple steps. Our Luxottica Support team will be happy to assist you.

Please note that, if your request is not covered by the warranty, we will offer you a paid solution, which you will be able to accept or reject. To submit your Support Request, please use the appropriate link below: - For any Luxottica products https://customersupport.luxottica.com/wcsstore/luxottica.html; Sunglass Hut products – Brands: Tom Ford, Maui Jim, Fendi, Dior, Gucci, Costa Del Mar Contact our Customer Care at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8:30AM-6:00PM EST; Saturday, 9:00AM-5:30PM EST providing the order number or the proof of purchase: they will be able to help you.

Returns at Sunglass Hut are super easy. You can either return immediately at the store you pick-up your sunglasses up from (not valid for customized products) or you can use the free returns service with UPS and send them back to our Warehouse.
Click here to start at return to our Warehouse.

Absolutely! So that you can be sure to give the right gift we will be extending our returns policy for any orders placed between 11/01 and 01/01 which can be returned or exchanged up until 01/31/2021 (excluding engraved orders).

Keeping your sunglasses clean with help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your sight, over time and with repetition, the damage will become visible.

We have cleaning kits available online for purchase or in stores. Simply search for “clean”!

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

Photochromatic lenses darken with UV exposure, adjusting to a variety of light conditions.

Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

Gradient lenses fade from a darker tint to a lighter tint, allowing for comfortable vision over a wide range of distance and lighting conditions.

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

Mirrored lenses have reflective coating that reduces the amount of light passing through to the eye.

To find your frame size, measure your features according to this guide:

Eye Size:
Measured from outermost edges of lenses horizontally.
Approx. 40mil - 62mil

Bridge Size:
The distance between lenses.
Approx. 14mil - 24mil

Temple Size:
Length of the temple piece - also known as the arm piece or earpiece.
Approx. 120mil - 150mil

Sunglass Hut currently doesn't have contact lenses on its assortment.
We are partnering with ContactsDirect.com to provide a seamless experience to our customers.
Visit ContactsDirect.com and get a 15% off your purchase.
Use code MYCONTACTS15 at checkout.

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Creating an account is convenient way to enhance your shopping experience. You can check out faster, keep track of your complete order history and be among the first to know about new releases, special offers and exclusive events. Create an account now.

To change your email preference or account information at any time, simply log in to your account.

Subscribe for emails at the bottom of this and every sunglasshut.com page. To unsubscribe, do so here or at the bottom of any email newsletter. If you have a Sunglass Hut account, you can also log in to manage your email preferences.

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

We've got over 2,200 Sunglass hut locations around the world, including the United States, Canada, the Caribbean, Europe, Australia, New Zealand, Hong Kong, Singapore, Middle East and South Africa. Find one near you.

Sunglass Hut is part of Luxottica Group S.p.A. (MTA:LUX), which also includes LensCrafters, Pearle Vision, ILORI and EyeMed.

To learn more about our history, careers and our involvement in the OneSight organization visit our About Us section.

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, search jobs.

Call or visit your local Sunglass Hut directly. They'll be happy to hear from you.