Repackage your item(s) in the original packaging including any documentation, accessories and manuals received with the product, making sure to include the proof of purchase delivered in the original order (the one in the black envelope) and filling the ‘Return Reason Form’ section (Quantity and Reason).
You will need a new UPS return label. Request it to our Customer Service, by email (email@example.com) or by phone ( 0800 975 0791 Mon-Fri 10AM-7PM), providing the original order number and confirming your original shipping address.
To meet your needs, we provide three alternative options for returning your order back to our e-commerce After Sales Centre:
- BOOK A PICK-UP AT YOUR PLACE: call UPS on 03457 877 877 to book a free pick-up to any address in UK;
- USE UPS DROP OFF POINT: take your return package to one of UPS Drop Off Points in UK (www.ups.com/dropoff?loc=en_GB) where they will take care of everything for you;
- RETURN IN STORE: Purchases made on Sunglasshut.com/uk are refundable/exchangeable within a Sunglass Hut store location with the only exception of Sunglass Hut online collaborations, Oliver Peoples and customized orders;
Alternatively, if you don't want to use UPS to return your order, you can organize a return with another carrier to the following address:
Sunglass Hut After Sales Centre
Parkway, Cross Point Business Park,
Coventry, West Midlands, CV2 2SYUNITED KINGDOM
In this case, you'll be responsible for paying delivery costs. Please note that we cannot accept responsibility for orders that are not received.
It usually takes 5-10 for your order to reach our After Sales Centre, plus one day to be processed. Remember, your package needs to be post-marked on or vefore 30 days after your purchase for a refund.business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Please note that store purchases may not be returned by post and must be returned to a store.