COVID-19 PANDEMIC AND EYE PROTECTION
Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.
While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.
Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.
COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.
There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.
PLACING & TRACKING ORDERS
Get the scoop on payment methods, promotion codes, order history and more.
Our website is essentially an online catalogue. You can browse by brand or search for specific styles. If you can’t find what you are looking for on SunglassHut.com one of our stores may stock the frame you need. You can find their contact details here
Once you place your order the amount will appear as pending in your account. You’ll be charged for your order as soon as it dispatches from our fulfillment center.
You can redeem a promo code at the bottom left of the Shopping Bag before proceeding with the checkout process. If you need more instructions or have additional questions, simply give us a call at 0800 975 0791 Monday to Friday 10AM-19PM.
Make sure there are no spaces left before or after the code and that the specific terms and conditions apply. If you need more instructions or have additional questions, simply give us a call at 0800 975 0791 Monday to Friday 10AM- 19PM.
When your order ships from our fulfilment centre, you’ll receive an email confirmation with your UPS tracking number. We recommend you to check this tracking number on UPS.com and to contact them directly if there are any issues with the delivery.
Your order number will be displayed on screen after the order has been placed successfully. You will also receive a confirmation e-mail that will contain your order details.
The estimated delivery date of all orders placed on our website is 2-3 business days (Monday to Friday, excluding holidays), as we ship from Italy. Please be aware we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.
Yes, of course you can! You can use Klarna payment method at the checkout.
To change or cancel an order you recently submitted, please simply give us a call at 0800 975 0791 Monday to Friday 10AM-19PM as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.
First, check out our Corporate and Group Sales page at [LINK]. If you need further assistance on placing a group or bulk order, please contact our customer service team at 0800 975 0791, Monday to Friday 10AM - 19PM.
SHIPPING & DELIVERY
Find out when your order will arrive, as well as delivery methods and express delivery costs.
If an item is damaged when it gets to you, simply contact customer care within seven days of receiving your product. The customer care agent will work with you to return the damaged product and ask if you’d like to place an order for a new pair. There’s no need to wait for your credit or refund to order another pair, but you will not be credited or refunded until the damaged pair is received. The credit will take 3-5 business days (depending on your financial institution)
Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us immediately. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for missing items. If you have questions about your order, just give us a call on 0800 975 0791, Monday to Friday 10AM – 19PM.
We offer free delivery on all orders made on our website.
For security reasons, we're unable to redirect a dispatched package. We apologise for any inconvenience. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.
To exchange an item purchased from sunglasshut.com please take the item, along with proof of purchase, to any UK Sunglass Hut store. You have 30 days from the original date of purchase to exchange for another item. You will also need to bring your original method of payment with you. Sunglasshut.com do not currently have an online exchange procedure, however, you are able to return your product for a full refund within 30 days and place a new order for an alternate item.
You can exchange a gift that was purchased online by visiting one of our UK stores, but a full refund can only be administered to the payment method that was used to purchase the gift. Sunglasshut.com do not currently have an online exchange procedure, however, you are able to return your product for a full refund within 30 days, but please note that the refund will be applied to the original payment method.
We offer free returns via UPS. Once you have taken your return package to a UPS Drop Off Point, or it has been collected by a UPS driver, you are able to track your package by going to www.ups.com and use the tracking code provided for the return. Return package takes between 5-10 business days to reach our After Sales Centre, plus one extra business day for processing refund.
At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our After Sales Centre using our Free UPS Return Shipping.
Absolutely! Sunglass Hut now offers a “Click and Collect” service. Once you have added items to your basket, head to the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order within 2 hours (or 4-5 business days* according to store stock availability).
Even better, the Collect in Store service in completely free.
RETURNS & REPLACEMENTS
Read all the fine print and learn how to return, replace or exchange an order the easy way.
Repackage your item(s) in the original packaging including any documentation, accessories and manuals received with the product, making sure to include the proof of purchase delivered in the original order (the one in the black envelope) and filling the ‘Return Reason Form’ section (Quantity and Reason).
You will need a new UPS return label. Request it to our Customer Service, by email (firstname.lastname@example.org) or by phone ( 0800 975 0791 Mon-Fri 10AM-7PM), providing the original order number and confirming your original shipping address.
To meet your needs, we provide three alternative options for returning your order back to our e-commerce After Sales Centre:
Alternatively, if you don't want to use UPS to return your order, you can organize a return with another carrier to the following address:
Sunglass Hut After Sales Centre
Parkway, Cross Point Business Park,
Coventry, West Midlands, CV2 2SYUNITED KINGDOM
In this case, you'll be responsible for paying delivery costs. Please note that we cannot accept responsibility for orders that are not received.
It usually takes 5-10 for your order to reach our After Sales Centre, plus one day to be processed. Remember, your package needs to be post-marked on or vefore 30 days after your purchase for a refund.business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Please note that store purchases may not be returned by post and must be returned to a store.
Yes, this year we will extend our return period specifically for the orders purchased during Black Friday and Cyber Monday. You will have 45 days from receipt to return an item for a refund or an identical replacement pair of glasses. Please see the relevant section of the Returns policy for more information.
The above information does not apply to engraved products, because these have been customised specifically for you.
Customised products may, however, be returned if defects are identified upon receipt. (See the relevant section of the Returns policy for more information).
30-Day Returns Policy We created our policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need to do is contact Customer Care, quoting your order number and one of our agents will process your return and email you a free UPS shipping label. Returns made within 30 days of purchase qualify for a full refund or replacement. Refunds will be issued back to the original payment method. Please note that we cannot accept returns for customised items, except in the rare case that a product is faulty.
Sunglass Replacement Discount If you break your sunglasses within 12 months of your purchase, our Sunglass Hut Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair with a discount to the value of 50% of your original purchase. This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase and the damaged product. This scheme may only be redeemed in store (excluding outlets, concessions and airports). Please note Maui Jim products are not eligible for this program. For more information please visit https://www.sunglasshut.com/uk/returns
Defective Products Your SunglassHut.com purchase is covered against manufacturing defects for a warranty period of 24 months from the date of purchase. If you wish to make a warranty claim, please contact Customer Care letting us know the brand of your sunglasses, and we shall let you know the procedure.
We know that accidents happen and that shouldn't mean you can't enjoy your new sunglasses. If damage does occur, bring your frames into store and we'll give you an identical pair with a discount to the value of 50% of your original purchase. You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store (excluding outlets) in the UK or www.sunglasshut.com/uk FOLLOW 3 SIMPLE STEPS Step 1 Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets, concessions and airports) Step 2 Provide your receipt/order confirmation as proof of purchase Step 3 Exchange the broken sunglasses for a brand new pair receiving a discount of 50% of the original purchase price.
Warranty Claims – Guarantee
Sunglass Hut provides a warranty on its products against breakages caused by material or manufacturing defects, reported within two years from the date of delivery of the products. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery. The guarantee of contractual compliance provided by law for products purchased by consumers shall apply without restriction.
You can request support in the following ways:
Sunglass Hut products – Luxottica brands:
By using any of the below links you will be guided through a few simple steps. Our Luxottica Support team will be happy to assist you. Please note that, if your request is not covered by the warranty, we will offer you a paid solution, which you will be able to accept or reject.
To submit your Support Request, please use the appropriate link below:
- For any Luxottica products https://customersupport.luxottica.com/wcsstore/luxottica.html;
Sunglass Hut products – Brands: Tom Ford, Maui Jim, Fendi, Dior, Gucci, Costa Del Mar Contact our Customer Care, providing the order number or the proof of purchase: they will be able to help you. Online orders: CUSTOMER.CARE@UK.SUNGLASSHUT.COM or calling us on 0800 975 0791 Mon-Fri: 10AM - 7PM In shop orders: CUSTOMERSERVICE@UK.SUNGLASSHUT.COM or calling us on 0845 034 8843 Mon – Fri: 9 AM – 5.30PM
Read what the experts recommend for keeping your sunglasses in top condition.
Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain. So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you at https://www.sunglasshut.com/uk/trends/sghstores To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibres into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses. While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.
Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you at www.sunglasshut.com/uk/sunglasses/store-locations
For the great majority of people, more than 90% of our customers, Standard Size offers the correct fit.
Read everything you need to know about Sunglass Hut gift cards.
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Find a UK store near you at www.sunglasshut.com/uk/sunglasses/store-locations. We've got nearly 2,000 Sunglass hut locations around the world, including the United States, Canada, the Caribbean, Europe, Australia, New Zealand, Hong Kong, Singapore, Middle East and South Africa.
To learn more about our history, careers and our involvement in the OneSight organisations visit our links in the Company Info section at the bottom of the page.
We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, look at our careers page - https://careers.sunglasshut.com/uk