Our website is essentially an online catalogue. You can browse by brand or search for specific styles. If you can’t find
what you are looking for on SunglassHut.com one of our stores may stock the frame you need. You can find their
contact details here
You can redeem a promo code at the bottom left of the Shopping Bag before proceeding with the checkout process.
If you need more instructions or have additional questions, simply give us a call at 0800 975 0791 Monday to Friday
Make sure there are no spaces left before or after the code and that the specific terms and conditions apply. If you
need more instructions or have additional questions, simply give us a call at 0800 975 0791 Monday to Friday 10AM-
When your order ships from our fulfilment centre, you’ll receive an email confirmation with your UPS tracking
number. We recommend you to check this tracking number on UPS.com and to contact them directly if there are
any issues with the delivery.
The estimated delivery date of all orders placed on our website is 2-3 business days (Monday to Friday, excluding
holidays), as we ship from Italy. Please be aware we are unable to deliver to hotels, PO boxes, military addresses or
addresses in the Channel Islands.
To change or cancel an order you recently submitted, please simply give us a call at 0800 975 0791 Monday to Friday
10AM-7PM as soon as possible and we will do our best to accommodate your request. However, please be aware
that as our system is designed to fulfil orders very quickly, after the first hour we cannot guarantee that it will be
possible to cancel or change the order once it has entered the shipping process.
We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we
do not accept orders via email or by fax. To place an order, give us a call on 0800 975 0791, Monday to Friday 10AM -
First, check out our Corporate and Group Sales page at [LINK]. If you need further assistance on placing a group or
bulk order, please contact our customer service team at 0800 975 0791, Monday to Friday 10AM - 7PM.
If the parcel appears to be damaged when the courier attempts to deliver it, we recommend refusing delivery. If an
item is damaged when it gets to you, please contact Customer Care immediately (damaged items must be reported
within 14 days of receipt) so that one of our agents can investigate and provide you with an appropriate solution.
Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an
item is missing, please contact us immediately. We'll investigate the cause and work with you to resolve the issue.
After 14 days of the delivery date, we do not accept responsibility for missing items. If you have questions about
your order, just give us a call on 0800 975 0791, Monday to Friday 10AM – 7PM.
If you need to make a change to your shipping address after the parcel has already been shipped, we recommend
contacting the courier directly quoting your tracking information. If you need help with this, please give us a call on
0800 975 0791, Monday to Friday 10AM – 7PM..
When you buy online you can return by post. Simply get in touch with us and we will provide you with a free
shipping label. It's that easy. You can also return your order to any highstreet Sunglass Hut store (excluding outlets,
concessions and airports) – please remember to bring your proof of purchase (invoice/order confirmation email).
To exchange an item purchased from sunglasshut.com please take the item, along with proof of purchase, to any UK
Sunglass Hut store. You have 30 days from the original date of purchase to exchange for another item. You will also
need to bring your original method of payment with you. Sunglasshut.com do not currently have an online exchange
procedure, however, you are able to return your product for a full refund within 30 days and place a new order for
an alternate item.
You can exchange a gift that was purchased online by visiting one of our UK stores, but a full refund can only be
administered to the payment method that was used to purchase the gift. Sunglasshut.com do not currently have an
online exchange procedure, however, you are able to return your product for a full refund within 30 days, but please
note that the refund will be applied to the original payment method.
Once you have taken your return package to a UPS Drop Off Point, or it has been collected by a UPS driver, you are
able to track your package by going to www.ups.com and use the tracking code provided on your return label.
Return package takes approximately 5 working days to reach our Returns facility in Italy, and refunds are usually
processed within 15 working days of being received.
Repackage your item(s) in the original packaging including any documentation, accessories and manuals received with the product, making sure to include the proof of purchase delivered in the original order (the one in the black envelope) and filling the ‘Return Reason Form’ section (Quantity and Reason).
You will need a new UPS return label. Request it to our Customer Service, by email (firstname.lastname@example.org) or by phone ( 0800 975 0791 Mon-Fri 10AM-7PM), providing the original order number and confirming your original shipping address.
To meet your needs, we provide three alternative options for returning your order back to our e-commerce After Sales Centre:
BOOK A PICK-UP AT YOUR PLACE: call UPS on 03457 877 877 to book a free pick-up to any address in UK;
USE UPS DROP OFF POINT: take your return package to one of UPS Drop Off Points in UK (www.ups.com/dropoff?loc=en_GB) where they will take care of everything for you;
RETURN IN STORE: Purchases made on Sunglasshut.com/uk are refundable/exchangeable within a Sunglass Hut store location with the only exception of Sunglass Hut online collaborations, Oliver Peoples and customized orders;
Alternatively, if you don't want to use UPS to return your order, you can organize a return with another carrier to the following address:
Sunglass Hut After Sales Centre
Parkway, Cross Point Business Park,
Coventry, West Midlands, CV2 2SYUNITED KINGDOM
In this case, you'll be responsible for paying delivery costs. Please note that we cannot accept responsibility for orders that are not received.
It usually takes 5-10 for your order to reach our After Sales Centre, plus one day to be processed. Remember, your package needs to be post-marked on or vefore 30 days after your purchase for a refund.business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Please note that store purchases may not be returned by post and must be returned to a store.
Yes, this year we will extend our return period specifically for the orders purchased during Black Friday and Cyber
Monday. You will have 45 days from receipt to return an item for a refund or an identical replacement pair of
glasses. Please see the relevant section of the Returns policy for more information.
The above information does not apply to engraved products, because these have been customised specifically for
Customised products may, however, be returned if defects are identified upon receipt. (See the relevant section of
the Returns policy for more information).
30-Day Returns Policy
We created our policy so that if you're not completely satisfied with your purchase, you can easily return it. All you
need to do is contact Customer Care, quoting your order number and one of our agents will process your return and
email you a free UPS shipping label.
Returns made within 30 days of purchase qualify for a full refund or replacement. Refunds will be issued back to the
original payment method.
Please note that we cannot accept returns for customised items, except in the rare case that a product is faulty.
Sunglass Replacement Discount
If you break your sunglasses within 12 months of your purchase, our Sunglass Hut Replacement Discount lets you
replace them with the same, or if unavailable, an equivalent pair with a discount to the value of 50% of your original
This discount may only be used once and may not be combined with other discounts or promotions. It does not
apply to loss or theft, and you must present your proof of purchase and the damaged product.
This scheme may only be redeemed in store (excluding outlets, concessions and airports). Please note Maui Jim
products are not eligible for this program. For more information please visit
Your SunglassHut.com purchase is covered against manufacturing defects for a warranty period of 24 months from
the date of purchase. If you wish to make a warranty claim, please contact Customer Care letting us know the brand
of your sunglasses, and we shall let you know the procedure.
We know that accidents happen and that shouldn't mean you can't enjoy your new sunglasses. If damage does
occur, bring your frames into store and we'll give you an identical pair with a discount to the value of 50% of your
You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store
(excluding outlets) in the UK or www.sunglasshut.com/uk
FOLLOW 3 SIMPLE STEPS
Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets, concessions and airports)
Provide your receipt/order confirmation as proof of purchase
Exchange the broken sunglasses for a brand new pair receiving a discount of 50% of the original purchase price.
Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses
and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or
haziness, which in turn may cause eyestrain.
So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner
specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally
bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you at
To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibres into
lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm
lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners
especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass
lens materials used in sunglasses.
While none of these products will do immediate apparent damage to your senses, over time and with repetition, the
damage will become visible.
Find a UK store near you at www.sunglasshut.com/uk/trends/sghstores. We've got nearly 2,000 Sunglass hut
locations around the world, including the United States, Canada, the Caribbean, Europe, Australia, New Zealand,
Hong Kong, Singapore, Middle East and South Africa.
We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible,
fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, look at our careers
page - https://careers.sunglasshut.com/uk