Returns, Protection & Exchanges

Our Free UPS Return Shipping allows you to mail your purchase back to our warehouse at no additional cost within days.

Please also note that for claims regarding an order not received, the return window is 15 days from the date that the order was shown as ‘delivered’ by the courier but which was not received.

Refunds will be issued in the same form as your original payment method and will appear as a credit on your billing statement according to your card provider. For purchases made with a gift card, a new gift card will be issued through your email address on the order. You will receive an email notification when we authorize the refund of the item(s).

Credits can take up to 5 business days to process to your original payment method.

Please note:

• We cannot accept returns for Ray-Ban Remix and engraved products.
• Store purchases may not be returned by post and must be returned to a store.
• You will be refunded the whole paid price, except for non-refundable fees or taxes.

When Sunglass Hut identifies that a parcel has not been delivered or has arrived empty, the same item will be shipped again, free of charge for the customer. No refund can be offered in such circumstances.

Bring your item into any Sunglass Hut store in the UK and a member of our team will be happy to register your refund at the cash desk. You’ll receive a confirmation e-mail once your refund is processed.

Purchases made on our website can be returned to any Sunglass Hut store (excluding any purchases made at outlets, concession stands, and airports). Please note that exceptions on returns may apply (e.g.: Sunglass Hut online collaborations and custom orders).

Returning online purchases is easy and always free. Choose below the most appropriate procedure according to the product you originally purchased: 

1. Standard sunglasses and prescription frames (not valid for Ray-Ban Remix and Ray-Ban Smart glasses): 

Return through the mail with UPS: 

a) Go to “Order status” and enter your order number and the email address used when placing your order.

b) Follow the procedure and print the Return Label & Authorization.

c) Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents are not in risk of being damaged during shipping.

d) Attach the pre-paid Return Label on the outside of the package, covering any previous address label.

e) Once your label is attached and the package is secured, choose between the two options below:

• Book a pick-up at your place: fill the form at https://www.ups.com/us/en/shipping/services/pickup.page o book a pick-up (cost determined by UPS) to any address in the UK.
• Use UPS drop off point: take your return package to one of the UPS locations in the US https://www.ups.com/dropoff/?loc=en_US where they will take care of everything for you.

It usually takes business days for returns to be received and processed by our warehouse.

Customers assume the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS. You will be able to track your return directly on the UPS website www.ups.com.

Purchases made on our website can be returned to a Sunglass Hut store (excluding outlets, concessions, and airports). Exceptions on returns may apply (Sunglass Hut online collaborations and customized orders).

2. Ray-Ban Smart glasses

Call our Customer Service at and one of our advisors will be happy to guide you through the return procedure.

3. Ray-Ban Remix and engraved products

Ray-Ban Remix and engraved products are ‘final sale’ only and cannot be returned.

If you have any doubts about the return procedures, call our customer service team at . 

For purchases made at one of our Sunglass Hut stores or at a store that has a Sunglass Hut counter, please visit the store for return options.

If you purchased from a Sunglass Hut within an airport, you will need to contact the specific store in the airport for return options.

The SunLove Protection Plan provides 12-months cover for your new eyewear. You’ll be protected against accidental damage, chips, scratches or cracks, and can get one same-day replacement up to the price you paid for your sunglasses from any participating store.  You can add the SunLove Protection Plan at any participating store when you purchase your eyewear, so you’ll be protected as soon as you walk out of the door. The SunLove Protection Plan is not available online. Exclusions, limitations, a premium and a claim excess fee apply. Full details can be found in our terms and conditions. The insurer is WDP Insurance Limited.