Returns, Protection & Exchanges

Our Free UPS Return Shipping allows you to mail your purchase back to our warehouse at no additional cost within days.

Please also note that for claims regarding an order not received, the return window is 15 days from the date that the order was shown as ‘delivered’ by the courier but which was not received.

Refunds will be issued in the same form as your original payment method and will appear as a credit on your billing statement according to your card provider. For purchases made with a gift card, a new gift card will be issued through your email address on the order. You will receive an email notification when we authorize the refund of the item(s).

Credits can take up to 5 business days to process to your original payment method.

Please note:

• We cannot accept returns for Ray-Ban Remix and engraved products.
• Store purchases may not be returned by post and must be returned to a store.
• You will be refunded the whole paid price, except for non-refundable fees or taxes.

When Sunglass Hut identifies that a parcel has not been delivered or has arrived empty, the same item will be shipped again, free of charge for the customer. No refund can be offered in such circumstances.

If the customer returns merchandise that does not correspond to the items purchased, we disclaim any responsibility for such merchandise. We will not be held liable for damages, losses, or other issues related to returned products that do not match the original order.

Customers submitting multiple return request may receive one label per product to be returned.  
In such case, each product must be returned using only the return label associated with it and corresponding to its specific request.  
If your purchase benefited from our second-pair promotion and you wish to return the order, we kindly invite you to submit a single return request covering all products. Please note that this is not applicable to the return of Meta product.

Important:  
 If one or several product(s) is (are) returned using a label not corresponding to it (them),  we cannot guarantee a refund or replacement for those products. In such cases, the company assumes no responsibility for the handling or recovery of items returned incorrectly.

We are not responsible for returns made using return labels and couriers other than the ones that we provide, for which we do not guarantee any refunds or replacements.

Bring your item into any Sunglass Hut store in the UK and a member of our team will be happy to register your refund at the cash desk. You’ll receive a confirmation e-mail once your refund is processed.

Purchases made on our website can be returned to any Sunglass Hut store (excluding any purchases made at outlets, concession stands, and airports). Please note that exceptions on returns may apply (e.g.: Sunglass Hut online collaborations and custom orders).

Returning an online purchase is easy and always free of charge.

Choose below the most appropriate procedure according to the product you originally purchased: 

1. Standard sunglasses and prescription frames (not valid for Ray-Ban Remix and Ray-Ban & Oakley Meta AI glasses): 

a) Submit Your Return Request: To start your return, please complete the online return request form by clicking here

Make sure to provide the required information related to your order.
 

b) Check Your Email: Once your return request has been submitted, you will receive an email containing:

• Your prepaid UPS return label

• Detailed return instructions

The email will be sent to the same email address used when placing your order.

Please remember to check your spam or junk folder if you do not see the email in your inbox, consider that the process can require up to 3 working days.
 

c) Prepare Your Return: Carefully pack the item(s) you wish to return, preferably using the original packaging.

Please include all accessories, manuals, cases, cleaning cloths, and any other items originally received with the product.

Make sure your package is securely sealed to prevent damage during transit.
 

d) Attach the Return Label: Print the prepaid return label received by email and attach it to the outside of the package, making sure any previous shipping labels are fully covered.
 

e) Ship Your Return: You can return your package using one of the following options:

·       UPS Collection: Schedule a UPS pickup at a location of your choice. Any pickup fees are determined directly by UPS.

·       UPS Drop-Off: Take your package to a UPS Access Point or UPS Drop-Off location, where UPS will process your shipment.

Once received by our warehouse, returns are typically processed within 14 business days.

You can track your return at any time using the tracking number provided with your return label.

Customers assume the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS. You will be able to track your return directly on the UPS website www.ups.com.

Purchases made on our website can be returned to a Sunglass Hut store (excluding outlets, concessions, and airports). Exceptions on returns may apply (Sunglass Hut online collaborations and customized orders).

For purchases made at one of our Sunglass Hut stores or at a store that has a Sunglass Hut counter, please visit the store for return options.

If you purchased from a Sunglass Hut within an airport, you will need to contact the specific store in the airport for return options.

The SunLove Protection Plan provides 12-months cover for your new eyewear. You’ll be protected against accidental damage, chips, scratches or cracks, and can get one same-day replacement up to the price you paid for your sunglasses from any participating store.  You can add the SunLove Protection Plan at any participating store when you purchase your eyewear, so you’ll be protected as soon as you walk out of the door. The SunLove Protection Plan is not available online. Exclusions, limitations, a premium and a claim excess fee apply. Full details can be found in our terms and conditions. The insurer is WDP Insurance Limited.