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DATA PROTECTION POLICY

(EFFECTIVE AS OF SEPTEMBER 21, 2021.)

The SunglassHut.com website available at the following link is managed by Luxottica Group S.p.A., acting as data controller (hereinafter, “Luxottica”) in the processing of your personal data as outlined in this data protection policy (hereinafter, the “Data Protection Policy”).

If you want to know more on the processing of your personal data by Luxottica, please read carefully the Data Protection Policy sections below.

This Privacy Policy covers the following topics:

  • An introduction on how we use your personal data
  • What kind of personal data do we use and where are they collected from?
  • HOW DO WE USE YOUR INFORMATION
  • THIRD-PARTY LINKS & PLUG-IN
  • BIOMETRIC INFORMATION WE COLLECT
  • Where are your data transferred?
  • YOUR CHOICES
  • CHILDREN’S PRIVACY
  • UPDATING YOUR INFORMATION
  • How can you exercise your personal data?
  • DO NOT TRACK SIGNALS
  • How can you keep track of changes to this data protection policy?
  • CONTACT

An introduction on how we use your personal data

This Data Protection Policy outlines how Luxottica collects and processes your personal data as user of the Website (hereinafter, “user”, “users”, “data subject” or “you”) in compliance with the EU General Data Protection Regulation 2016/679 (hereinafter, the “GDPR”) and the Italian Legislative Decree 196/2003, as lastly amended and integrated (hereinafter, the “Privacy Code”).

As outlined in more details below, Luxottica processes your personal data in order to provide you with its products and services as well as to allow you to join engagement programs, prize competitions and events organized by Luxottica for its clients. If you want to receive the latest news, offers and promotions on the Luxottica world, Luxottica will process – with your prior consent – your personal data in order to send you marketing communications, also customized upon your preferences and interests. In any case, Luxottica will process your personal data securely, adopting all adequate security measures, and allowing the access to your personal data only to authorized persons and third parties both located in EU and in the United States according to modalities compliant with applicable data protection laws.

All personal data provided by you through this Website is used exclusively for the purposes and with the modalities as described below.

What kind of personal data do we use and where are they collected from?

Luxottica processes your personal data which are collected directly from you as well as from the other sources, as outlined in the categories of personal data listed below (hereinafter, collectively referred to as “Personal Data”) :
Personal Data provided directly by you
Luxottica processes the following categories of Personal Data directly provided by you:

-Identifiable information provided during the registration process, the creation of an account on the Website or when completing your purchase order or join Luxottica engagement programs, prize competitions and events, such as name and surname, e-mail address, user ID, password, gender, country of residence, postal address and phone numbers;

-Financial information and data related to your credit card for the purchase of products through the Website;

-Information contained in any correspondence or requests sent by you to Luxottica or asked you by Luxottica if problems with our service on the Website or purchased products are reported;

-Information relating to the your social network profile, if public and if you decide to log into the Website through social network applications or to link your Luxottica account to the your public profiles available on social networks, and share your actions through the Website on those channels via the corresponding plug-ins (e.g. Facebook Connect, I like, fb share, etc.). If you decide to share such information, Personal Data published on your social network profile will be collected by the Website and processed for the corresponding functions. Thus, the use of the said plug-in entails sharing the corresponding actions and information on the related social networks.

In case of purchase of prescription glasses through the Website, Luxottica will collect – with your prior explicit consent – health related data contained in your eyesight prescription to be provided in order to purchase your prescription glasses (hereinafter the "Prescription Data").

Personal Data obtained from automatic tracking systems when you browse the Website and use its services

Luxottica processes the following categories of Personal Data collected through the automatic tracking systems when you browse the Website and use its services:

-Information relating to your usage of the Website. For security purposes, Luxottica processes the log files related to each session when the user logins into his/her account, as well as information on payment transactions that will be processed through Luxottica e-payment provider;

-Navigation information collected when you surf the Website. Luxottica uses some technologies (e.g. cookies and automatic tracking systems) that automatically collect certain items of information relating to the way in which the user utilizes the Website such as the IP address or other unique code of the device (computer, mobile or other devices) employed by the user to browse the Website, identification as registered user or not, technical information that may include the URL from where a user originates, browser information, language. This information helps us to continuously improve the browsing experience and the mechanisms of purchase of Luxottica products and services, and to monitor the correct operations of the Website. This information only includes statistical data relating to the actions performed by the user, and is not intended to be associated with the user’s identifying data. In any case, navigation data may identify you, only when matched with your identification personal information.

For further information on the use of Personal Data collected through cookies and tracking systems, please read carefully the Luxottica Cookie Policy available here.

HOW DO WE USE YOUR INFORMATION

Luxottica processes your Personal Data for the following purposes:

Contractual Purposes – We need to be able to provide you our products and services

Luxottica processes your Personal Data for the purposes necessary for the provision of services and products offered through the Website, and in particular for the following Contractual Purposes:

-To allow you to register to the Website and create your own account;

-To provide the services available through the Website (e.g. management of the registration process and access to the account, account management, the reminder for products in the shopping cart, etc.);

-To manage the sale of products and online orders, and to supply products and services;

-To process payments and e-payments, also with reference to invoicing obligations;

-To provide sales and after-sales services (including, for example, fraud prevention, returns, guarantee warranty and customer support), also sending to users operational communications related to the supply of the service or products, sales and after sales assistance;

-To fulfil the user’s requests (e.g. management of requests for information, [booking of eyesight checks], providing the “share with a friend” feature, to notify you with the “back in stock” feature, etc.);

-To permit you to join Luxottica engagement programs;

-To allow you to participate in contests, prize competitions and initiatives promoted by Luxottica.

The data processing activities for Contractual Purposes are necessary for the provision of products and services required. If you don’t want your Personal Data to be processed for such purposes, it will not be possible for Luxottica to provide the required products and services.

Law Purposes – We need to ensure compliance with legal obligations

Luxottica can process your Personal Data to ensure compliance with legal obligations, and in particular for the following Law Purposes:

-To comply with the requirements of the laws, regulations, protocols and national and EU legislation;

-To implement the decisions of public Authorities.

The data processing activities for Law Purposes are necessary as they are required by applicable laws. If you don’t want your Personal Data to be processed for such purposes, you cannot use the Website.

Marketing Purposes – You can decide whether we can use your personal data for our marketing related activities

Luxottica processes, with your prior consent, your Personal Data, for the following Marketing Purposes:

-To send commercial and promotional communications and periodical updates (e.g. via e-mail, phone, SMS/MMS, postal service, social network and newsletter) related to Luxottica's products, services, initiatives and events. Furthermore, according to Article 130(4) of the Italian Privacy Code, if you already are a Luxottica customer, Luxottica may send you commercial communications via e-mail on similar products, events and services already provided to you, unless you object to such a processing at the time of the collection and on the occasion of each message. Indeed, you may opt out at any time by following the instructions available in each communication;

-To carry out statistical analyses on the customer audience.

The data processing activities for Marketing Purposes are discretionary subject to either your prior consent or your objection in the circumstances of the above-mentioned Article 130(4) of the Italian Privacy Code. You may freely decide not to provide Personal Data for the Marketing Purposes, as well as you may subsequently withdraw your consent to process the Personal Data already provided: in this case Luxottica will not send you marketing communications to update you on offers and promotions on Luxottica products, services and initiatives.

Segmentation and Profiling Purposes – You can decide whether you want marketing communications better tailored on your needs

If you provided your consent to the processing of your Personal Data for Marketing Purposes, Luxottica may process your Personal Data for Segmentation Purposes to analyze your Personal Data related to spending volume, product category, date of birth and methods of purchase in connection with activities performed for Marketing Purposes. This activity is carried out by Luxottica on the basis of Luxottica’s legitimate interest to provide a service in line with your needs, adequately balanced with your rights given the limited amount of processed Personal Data. The processing of Personal Data for Segmentation Purposes falls among the Legitimate Interests Purposes for which we refer to following paragraph.

In case you consented to install cookies and other technologies with the banner prompted to you on our website, additionally to what is stated above, Luxottica processes your Personal Data for Profiling Purposes to analyze your interests and preferences, including browsing data with specific reference to pages consulted and products viewed on the Website, in order to offer personalized services and send targeted marketing communications on this basis.

This activity is carried out by Luxottica on the basis of Luxottica’s legitimate interest to provide a service in line with your needs, adequately balanced with your rights given the consent provided through the cookie banner and in line with our Cookie Policy. This activity will help Luxottica to provide you with offers more in line with your profile. The legitimate interest can be found in the need of Luxottica to optimize the marketing communications and it is balanced by the need to provide You with information that we consider relevant for you.

Legitimate Interest Purposes – Luxottica’s and your rights are adequately balanced, unless you object to it

In addition to the processing for Segmentation and Profiling Purposes, Luxottica also processes your Personal Data for additional Legitimate Interest Purposes and, in particular,:

-To exercise or defend legal claims in court proceedings or in an administrative or out-of-court procedures relating to the rights of Luxottica, of its group companies and/or of their representatives, shareholders, officers and directors;

-To enable the technical management of the Website and its operational functions, including solving any technical problems, to perform tests, updates and upgrades that cannot be performed through non-personal data;

-To prevent or identify fraudulent activities or misuses of the Website or against the Luxottica group and/or the users of the Website;

-To complete a potential merger, sale of assets, transfer of all or a material part of its business, or financing transaction by disclosing and transferring the Personal Data to the third party or parties involved in the transaction as part of the transaction;

-To conduct, surveys and market researches relating to Luxottica’s products and services by post, telephone or e-mail;To anonymize Personal Data in order to perform statistical analysis.

Purposes is carried out pursuant to article 6, letter f) of the GDPR, for the pursuit of Luxottica’s legitimate interest, which is adequately balanced with your interest since the data processing is performed within the limits strictly necessary to perform such economic activities. Such data processing activity is not mandatory and you can object to such data processing at any time through the modalities as per this Data Protection Policy. In such case no data processing will be carried out by Luxottica for such purposes, except in case where Luxottica demonstrates the existence of legitimate prevailing arguments or the exercise of a Luxottica's right pursuant to Section 21 of the GDPR.

THIRD-PARTY LINKS & PLUG-IN

The Platforms may provide links to third-party websites or apps, including our social media pages. We do not control the privacy practices of those websites or apps, and they are not covered by this Policy. You should review the privacy policies of other websites or apps that you use to learn about their data practices.

The Platforms may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share information or you otherwise interact with social media features on the Platforms, those social media companies may collect information about you and may use and share such information in accordance with their own policies, including by sharing such information with us or the general public. Your interactions with third-party social media companies and the use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to read the privacy policies for any social media accounts you create and use.

BIOMETRIC INFORMATION WE COLLECT

Through various technology features, including but not limited to our virtual technology features and/or when you upload a photo through one of our Platforms, we may collect data that potentially falls under the definitions of “biometric identifiers” or “biometric information” under the Illinois Biometric Information Privacy Act, 740 ILCS § 14/1 et seq. and Texas Capture or Use of Biometric Identifier Act (“CUBI”), Bus. & Com. § 503.001 et seq. “Biometric identifiers” are defined as retina or iris scans, fingerprints, voiceprints, or scans of the hand or face geometry. “Biometric information,” means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual.

Any collection of biometric identifiers and biometric information are for the sole purpose of assisting you in viewing how certain eyeglasses may look on your facial features. We will not disclose or disseminate any biometric information to any entity, other than those contracted parties that assist us in providing this service to you, or as required by applicable federal, state or local law, or required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction.

We will not share your biometric identifiers and biometric information with any entity except in the following cases:

  • We will share your biometric identifiers and biometric information with contacted parties that assist us in providing services to you via our Platforms
  • We will share your biometric identifiers and biometric information where it is required by applicable federal, provincial, or local law
  • We will share your biometric identifiers and biometric information where it is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction

We shall retain any biometric identifiers or biometric information for the limited period of time required to provide you with the service, and shall not exceed six months as long as you consent to such retention, maintain an account with us, and expressly request to save your virtual profile to your account. If you do not maintain an account with us we shall retain biometric identifiers or biometric information for up to six months, but we will not be able to retrieve or connect your information to your identity. After six months, all biometric identifiers or biometric information we have collected from you shall no longer be retrievable or readable by our operating systems or applications.

We use appropriate technical, administrative, and physical safeguards to store, transmit, and protect from disclosure any biometric identifiers or biometric information collected. Such storage, transmission, and protection from disclosure shall be performed in a manner that is the same or more protective than the manner in which we store, transmit, and protect from disclosure other confidential and sensitive information.

Biometric information will only be collected by us with your prior explicit consent. Before using our virtual technology features, you will be prompted with a copy of this policy. By clicking “I accept” you are consenting to our collection and storage of your biometric identifiers or biometric information.

Where are your data transferred?

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information and of the rights of California residents regarding their personal information. This section of the Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this section does not apply to you and you should not rely on it. 

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified or aggregated information or lawfully obtained, truthful information that is a matter of public concern. For purposes of this “NOTICE TO CALIFORNIA RESIDENTS” section we will refer to this information as “Personal Information.”

If you are a California resident and a current or former employee, job applicant, or independent contractor of ours, please see our privacy notice available on our job applicant website(s) for more information on our collection and use of your Personal Information in that capacity.

Notice at Collection of Personal Information

We currently collect and, in the 12 months prior to the Last Updated date of this Policy, have collected the following categories of Personal Information: 

  • Identifiers (name, postal address, online identifier, Internet Protocol address, email address)
  • Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number)
  • Telephone number
  • Credit card number
  • Insurance policy number
  • Medical information
  • Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application, or advertisement)
  • Geolocation data
  • Commercial information (records of personal property, products or services purchased, obtained, or considered; other purchasing or consuming histories or tendencies; or other commercial information)
  • Education information
  • Professional or employment-related information (including employment history)
  • Biometric information (imagery of iris, imagery of retina, fingerprint, imagery of face, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted)
  • Characteristics of protected classifications under California or federal law (sex/gender), age (40 and older)
  • Inferences drawn from above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

In addition to the purposes stated above in the Section “HOW WE USE YOUR INFORMATION” we currently collect and have collected and sold the above categories of Personal Information for the following business or commercial purposes:

  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
  • Helping to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes
  • Debugging to identify and repair errors that impair existing intended functionality
  • Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us, provided that your Personal Information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your individual consumer’s experience outside the current interaction with us, including, but not limited to, the contextual customization of ads shown as part of the same interaction
  • Performing services including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services
  • Providing advertising and marketing services, except for cross-context behavioral advertising, to you provided that, for the purpose of advertising and marketing, our service providers and/or contractors shall not combine the Personal Information of opted-out consumers that the service provider or contractor receives from us, or on our behalf with Personal Information that the service provider or contractor receives from, or on behalf of, another person or persons or collects from its own interaction with you
  • Undertaking internal research for technological development and demonstration
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us
  • Advancing our commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction

Sale, Sharing, and Disclosure of Personal Information

The following table identifies the categories of Personal Information that we sold or shared to third parties in the 12 months preceding the Last Updated date of this Privacy Policy and, for each category, the categories of third parties to whom we sold or shared Personal Information:

Category of Personal Information

Categories of Third Parties

Identifiers (name, postal address, online identifier, Internet Protocol address, email address)

Advertising networks; data analytics providers; social media networks

Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device)

Advertising networks; data analytics providers; social media networks

Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application, or advertisement)

Advertising networks; data analytics providers; social media networks

Commercial information (records of personal property, products or services purchased, obtained, or considered; other purchasing or consuming histories or tendencies; or other commercial information)

Advertising networks; social media networks

Inferences drawn from above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Advertising networks; social media networks

We sold or shared Personal Information to third parties for the following business or commercial purposes:

  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
  • Advancing our commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction

The following table identifies the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding the Last Updated date of this Privacy Policy and, for each category, the categories of recipients to whom we disclosed Personal Information. 

Category of Personal Information

Categories of Recipients

Identifiers (name, postal address, online identifier, Internet Protocol address, email address)

Subsidiaries and affiliates; operating systems and platforms

Credit card information

Payment processors

Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application, or advertisement)

Subsidiaries and affiliates; operating systems and platforms; social media networks

Geolocation information

Subsidiaries and affiliates; operating systems and platforms

Commercial information (records of personal property, products or services purchased, obtained, or considered; other purchasing or consuming histories or tendencies; or other commercial information)

Subsidiaries and affiliates; operating systems and platforms

Education information

Subsidiaries and affiliates

Biometric information (imagery of iris, imagery of retina, fingerprint, imagery of face, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted)

Subsidiaries and affiliates; operating systems and platforms

Characteristics of protected classifications under California or federal law (sex/gender), age (40 and older)

Subsidiaries and affiliates; operating systems and platforms

Inferences drawn from above information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Subsidiaries and affiliates; operating systems and platforms

We disclosed Personal Information for the following business or commercial purposes:

  • Performing services including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services.

We do not knowingly collect, sell, or share the Personal Information of consumers under 16 years of age. We do not use Sensitive Personal Information for purposes other than those the CCPA and its regulations allow for.

Retention of Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.

Your Rights

If you are a California resident, you have the following rights with respect to your Personal Information:

  1. The right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which we collected Personal Information, the business or commercial purpose for collecting, selling or sharing Personal Information (if applicable), the categories of third parties to whom we disclose Personal Information (if applicable), and the specific pieces of Personal Information we collected about you;
  2. The right to delete Personal Information that we collected from you, subject to certain exceptions;
  3. The right to correct inaccurate Personal Information that we maintain about you;
  4. If we sell or share Personal Information, the right to opt out of the sale or sharing;
  5. If we use or disclose sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations, the right to limit our use or disclosure; and
  6. The right not to receive discriminatory treatment by us for the exercise of privacy rights the CCPA confers.

How to Submit a Request to Know, Delete, and/or Correct

You may submit a request to know, delete, and/or correct through our interactive webform available here or by calling us toll free at 1-800-786-4527 or emailing privacyoffice@luxotticaretail.com.

If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above. After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.

Our Process for Verifying a Request to Know, Delete, and/or Correct

We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.

We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure, deletion, or correction as applicable.

For requests to access categories of Personal Information and for requests to delete or correct Personal Information that is not sensitive and does not pose a risk of harm by unauthorized deletion or correction, we will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities.

For requests to access specific pieces of Personal Information or for requests to delete or correct Personal Information that is sensitive and poses a risk of harm by unauthorized deletion or correction, we will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information you previously provided to us and which we have determined to be reliable for the purpose of verifying identities. In addition, you must submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Right to Opt Out of Sale or Sharing of Personal Information

If you are a California resident, you have the right to direct us to stop selling or sharing your Personal Information.

You may submit a request to opt out of sales or sharing through our interactive webform available by clicking on this link: Do Not Sell or Share My Personal Information. You also may submit a request by calling us a 1-800-786-4527or emailing us at privacyoffice@luxotticaretail.com. If you have enabled privacy controls on your browser (such as a plugin), we will also treat that as a valid request to opt out. To opt out of our use of third-party advertising Cookies, please see the section “How You Can Opt Out of Cookies” above.

Notice of Financial Incentive

Sunglass Hut offers programs, benefits, and other offerings related to the collection, retention, use, or sale of your Personal Information that may be deemed a “financial incentive” or “price or service difference” under the California Consumer Privacy Act (“CCPA”).  We are providing you this information so that you may make an informed decision on whether to participate in our programs, including our Loyalty Program, Referral Program, and Exclusive Club. Participation in our promotional programs is always optional!  You can end program participation at any time by contacting us at privacy@luxotticaretail.com to unsubscribe or cancel your participation in any program.  We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.  Please note that we may add or change incentive programs, or their terms by posting notice on the program descriptions and terms linked to above, so check them regularly.

Each financial incentive or price or service difference relate to the collection and use of personal information is based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer or benefit itself and the anticipated revenue generation that may be realized by rewarding brand loyalty.  We calculate the value of the offer and financial incentive by using the expense related to the offer.  By participating in any of the referenced promotional programs, you agree that the benefits are reasonably related to the Personal Information collected, retained, used or sold.

Shine the Light Law

If you are a California resident, California Civil Code § 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third -parties’ direct marketing purposes (as those terms are defined in that statute). To make such a request, please send an email to privacyoffice@luxotticaretail.com with the subject line “Shine the Light Request.”

CALIFORNIA PRIVACY RIGHTS METRICS

Request to Know (Access)

Requests Received: 15
Requests Completed in Whole or in Part: 15
Requests Not Completed*: 0
Average Days to Complete: 40


Request to Delete

Requests Received: 80
Requests Completed in Whole or in Part: 80
Requests Not Completed*: 0
Average Days to Complete: 33


Do Not Sell My Information

Requests Received: 43
Requests Completed in Whole or in Part: 43
Requests Not Completed*: 0
Average Days to Complete: 3


This data reflects all requests received from individuals in the U.S. as well as certain requests from individuals outside of the U.S. between January 1 and December 31, 2021.

* Requests may not be completed due to various factors including because a request was not verifiable, was made multiple times, or where we did not have any personal information associated with the requester.

YOUR CHOICES

To opt out of our email marketing or to unsubscribe from our email newsletters, you can contact our customer service department using the information in the “CONTACT” section below, or you can use the link provided at the bottom of each marketing message or newsletter. If you choose to opt out, you will continue to receive all email communications related to our transactions with you.

If you would like to update your mailing information or want your name and address removed from our direct mailing list, you can contact our customer service department using the information in the “CONTACT” section below.

You can control the tools on your mobile devices. For example, you can turn on and off the GPS locator or push notification on your phone. Please consult your mobile device’s user guide for instructions on clearing cookies, enabling and disabling location services, and disabling push notifications.

When you make a purchase, you can choose to save your information to obtain a faster checkout for purchases and/or you can choose to receive emails or texts, which provide you with information regarding our other products and services. We obtain your consent before contacting you with certain non-emergency, automated, autodialed, prerecorded, or other telemarketing phone calls or text messages. You are not required to grant consent to telemarketing calls or texts as a condition of buying any goods or services. Also, you may revoke your consent at any time at the contact information listed at the end of this policy. Message and data rates may apply. We will retain your personal information for the period necessarily to fulfill the purposes of your personal information collection, unless a longer retention period is required or permitted by law.

CHILDREN’S PRIVACY

The personal data processing highlighted in this policy is not intended for minors of 16 years.

If any Personal Data about minors is unintentionally recorded, Luxottica will provide to cancel it in a timely manner, upon request of the users.

UPDATING YOUR INFORMATION

You may request to view, update, or correct your Personally Identifiably Information by contacting our privacy office at the information provided in the “CONTACT” section below. In order to protect your privacy, we will take steps to verify your identity before granting you access to the information or enabling you to make corrections.

How can you exercise your personal data?

At any given time, you can exercise the following rights:

a) To obtain from Luxottica confirmation of the existence of Personal Data and to be informed of its content and source, verify its accuracy and request its integration, update or amendment;

b) To request the erasure, anonymisation or restriction of the processing of Personal Data processed in breach of the applicable laws;

c) To object in whole or in part, on legitimate grounds, to the processing of the Personal Data;

d) To withdraw the consent to the processing of the data (if and to the extent such a consent is necessary);

e) To request Luxottica to limit the processing of the your Personal Data where:

  • You contest the accuracy of the Personal Data until Luxottica has taken sufficient steps to correct or verify its accuracy;
  • The processing is unlawful but you do not want us to erase the your Personal Data;
  • Luxottica no longer needs the your Personal Data for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims; or
  • You have objected to processing justified on legitimate interests, pending verification as to whether Luxottica has compelling legitimate grounds to continue processing;

f) To object to the processing of your Personal Data in case of processing based on legitimate interest, unless Luxottica demonstrates the existence of compelling legitimate grounds for the processing or for the establishment, exercise or defence of legal claims;

g) To request the erasure of the your Personal Data without undue delay;

h) To receive an electronic copy of the your Personal Data, if you would like to port your Personal Data to yourself or a different provider, when Luxottica is relying upon your consent or the fact that the processing is necessary for the provision of the services and the Personal Data is processed by automatic means; and

i) To lodge a complaint with the relevant data protection supervisory authority.

According to article 2-terdecies of the Privacy Code, in case of the user’s death, the above mentioned rights may be exercised by another person entitled (the "Successor") who has its own interest or acts as user’s mandatory or family reasons that need to be protected exist. The user may expressly avoid the exercise of some of the above mentioned rights by the Successor submitting a request to the e-mail address indicated below. The user may, in any time, withdraw or modify such declaration with the same modalities.

You can exercise your rights above, at any time, by clicking here . Luxottica will respond within a reasonable time frame (and, in any case, within the limits of applicable law), after verifying users’ identity.

Furthermore, Luxottica offers tools to users to update and amend the Personal Data. Indeed, every registered user may access his/her own information and update it (e.g. through user account). Besides, it is also possible for users to modify and update their preferences on how they wish to receive e-mails or other communications from Luxottica. Users may also request that their information on their account is deleted.

DO NOT TRACK SIGNALS

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you can visit All About DNT, but we are not responsible for the completeness or accuracy of this third-party information.

How can you keep track of changes to this data protection policy?

For legal and/or organizational reasons, this Data Protection Policy may undergo changes. We suggest, therefore, to check this Data Protection Policy regularly and to refer to the latest version of it. In any case, changes will be notified in advance and an updated version of the Data Protection Policy will be always available on the Website.

CONTACT

If you have questions or wish to contact us about this Policy, please direct inquiries to:

Privacy Officer

Luxottica Retail North America, Inc.

4000 Luxottica Place

Mason, Ohio 45040

Phone: 513-765-4321

Email: privacyoffice@luxotticaretail.com

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