How to Claim Sun Love Protection in store
To submit a claim with your SunLove Protection plan, please return to the retail location from which you purchased your product.
If you are unable to return to the original purchase location, e-mail sunlove@asurion.com to find your nearest participating store.
Full details can be found in our terms and conditions.
What is covered
The warranty applies to manufacturing and material defects that become apparent during normal use of products purchased on Sunglass.com or Sunglass Hut Stores. Examples of valid warranty claims include:
- Frames that break due to material fatigue or production flaws
- Hinge failures caused by manufacturing defects
- Discoloration or deformation due to faulty materials
Please note:
- Lens scratches are considered normal wear and tear and are not covered, unless you can demonstrate the defect was present at the time of delivery.
- Cosmetic issues or damage caused by accidents or misuse are also excluded.
How to submit a warranty request
For assistance with your Sunglass Hut product purchased in store, we kindly suggest contacting the store directly.
If you're unable to reach the retailer — or if you bought your product on SunglassHut.com — you can submit a claim to our Sunglass Hut Support Team.
Some products sold by Sunglass Hut are manufactured by Luxottica, while others are made by third-party brands.
Regardless of the manufacturer, Sunglass Hut provides assistance for all products purchased through our website or stores.
To check if your product is made by Luxottica, you can visit the brand list here: https://www.essilorluxottica.com/en/brands/eyewear.
For Luxottica-manufactured products:
Following a few simple steps, you can submit a Service Request in our Aftersales Portal:
- For Ray-Ban click here.
- For Oakley click here.
- For all other Luxottica products click here.
You will need to upload the following documents:
- Proof of purchase
- Clear pictures of the product and the defect to help us evaluate your request.
Our dedicated specialists will evaluate your request and provide assistance.
For non-Luxottica-manufactured products (e.g. Gucci, Fendi, Tom Ford, Dior – please refer to the link above for more information)
To submit a support request, please contact us and provide the following information:
- Full name, phone number, and email address
- Model number of the product needing assistance
- Description of the defect
- Proof of purchase
- Shipping address: This will be used only if a replacement is required. In all cases, you will be informed of the necessary steps via email.
- Clear photos of the product and the defect – these are essential for us to properly assess your request. Please note: Without the following details, our dedicated specialists will not be able to evaluate your request and will be automatically closed.
Once submitted with the necessary information, we will evaluate your request and provide feedback via e-mail.
How to purchase replacement parts
At this link, you can find replacement parts for your sunglasses or prescription frames.
Replacement parts can be purchased exclusively for Luxottica manufactured products.
To determine whether your product is manufactured by Luxottica, please visit the following link: https://www.essilorluxottica.com/en/brands/eyewear/
After registering, click on “Buy Replacement Parts” and enter the model number of your frames. You will then be able to view the available replacement parts by selecting the correct model.
You can locate the model number on the left temple of your frame. Click here for a quick visual guide.
