Yes, you can check the return and replacement policy terms here
Yes, it is available upon request at checkout.
Yes, you can check the return and replacement policy terms here
Yes, please check the Shipping conditions and make sure to order on time according to the time frame.
Yes, for last minute gifting you can use Omnichannel services. Check the Shipping conditions for further information
Yes, customisation is available on Ray-Ban and selected brands; Make sure to check the return conditions for the customized items;
We offer you the opportunity to try on your favourite pair online from anywhere with our innovative tool Virtual Mirror. You can find it directly inside the product page of your favourite pair. Check also the section Find your perfect shades to get suggested on the best pair that suits your features and tastes
A fully charged pair of Oakley Meta HSTN glasses can last up to 5 hours of continuous audio playback, 8 hours of typical use and up to 19 hours on standby. The number of hours varies according to how you’re using the features.
To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Oakley Stories or Oakley Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair.
You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information about what you’re looking at. You can say "Hey Meta, look and..." to ask Meta AI to take a photo to use in its response.
You can also take a photo, either using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo.
You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time.
How does it work?
When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.
All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy.
To turn on this feature:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap the toggles next to Meta AI and Camera use to turn this feature on.
4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled.
How to ask Meta AI about what you see
Here’s just a few examples of what you can do when using your camera with Meta AI.
- Ask about the world around you -
"Hey Meta, describe what I'm seeing."
"Hey Meta, tell me about this monument."
"Hey Meta, translate this text into English."
"Hey Meta, summarize this."
- Take actions on text around you -
You can point at text and say things like:
“Hey Meta, call this phone number.”
“Hey Meta, message this phone number.”
“Hey Meta, scan this QR code.”
- Get gardening tips -
"Hey Meta, how much water do these flowers need?"
- Express yourself -
"Hey Meta, describe this landscape in an inspiring way."
"Hey Meta, write a funny poem about this dog."
Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.
Your Oakley Meta glasses come with the following accessories and user manuals:
- Charging case
- Quick Start Guide
- Safety & Warranty Guide (also downloadable here)
- Instructions for ordering Prescription lenses
- Cleaning cloth
You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.
Additional privacy or data information is provided in the Meta AI Help Center
To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.
To operate Oakley Meta glasses you need to connect your glasses with a smart phone and the Meta AI app. Here’s the complete checklist:
- Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here
- Wireless internet access
- USB-C charging plug (if charging from a power outlet and not directly from a USB point)
- A valid Meta account
- Meta AI app (downloadable from your App store here or here by scanning this QR code).
Pair your glasses with your Garmin device to automatically capture footage based on your performance metrics during an activity (distance, speed, elevation, and heart rate). Post-activity you get a highlight video from the capture session.
The glasses use real-time smart triggers that are based on your performance metrics like: distance, speed, elevation, and heart rate. Autocapture uses smart-triggering and compilation to ensure you get the right amount of captures for both short and long activities. Because of this you cannot choose your own stats to capture.
You can also take your own photos or videos during autocapture, these will get stitched together in the highlight video as well.
You can also take your own photos or videos at any point in time during autocapture; these will also get added into the highlight video created.
Autocapture supports the following Garmin activity types:
1. Walks
a. Hike
b. Walk
2. Runs
a. Indoor Track
b. Run
c. Track Run
d. Trail Run
e. Ultra Run
3. Bike rides
a. Bike
b. Bike Commute
c. Bike Tour
d. Cyclocross
*To enable autocapture, a user must have a compatible Garmin device and have the Meta AI ConnectIQ app downloaded to that device. Most newer Garmin smartwatches and bike computers are supported.
Follow the steps below to set up autocapture with Garmin:
1. Set up Garmin
a. In glasses settings, go to ‘Connected apps’, ‘Garmin’, then follow instructions on screen.
2. Set up autocapture
a. Make sure you have the following permissions enabled under glasses settings > privacy.
i. Cloud media: Glasses settings > Privacy
ii. Meta AI: Glasses settings
b. In glasses settings, go to ‘Media’ then ‘Autocapture’ and choose whether you would like autocapture to start when your Garmin activity tracking starts.
Follow the steps below to turn on autocapture:
Make sure Garmin is connected in settings. You can begin an autocapture two ways:
1. Say “Hey Meta, start autocapture.”
2. If you have “on during Garmin activities” setting on: autocapture will start when you Garmin activity starts
When you start your activity, ensure your activity is synced to Garmin Connect app; you may need to go to Garmin Connect app and manually sync the activity. Once this is done, you should see your activity under the ‘Workouts’ section on the glasses tab of the Meta AI app. If it is not showing here, you can pull to refresh.
If your Garmin activity is showing under ‘Workouts’, in Meta AI app, then you should be able to see the stats on media taken during the activity.
LEARN MORE
- The glasses camera is only on when capture is actively happening. You will hear a sound and see the LED turn on when capture is happening, similar to how capture works outside of autocapture.
- Autocapture battery life varies depending on factors such as weather, if you’re listening to music, and how often you take your own photos/videosYou’ll hear alerts periodically letting you know when your battery is getting lower.
- You can continue to interact with Meta AI and listen to music during autocapture. Certain features, like Live Translation, will require ending autocapture to use.
- Your workout data is shared via account linking between your Meta and Garmin Connect accounts. The data is encrypted and will be deleted whenever the accounts are disconnected.
Charging your glasses
To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.
Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.
Charging safety
For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.
The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on.
If you have additional privacy or data questions, please visit the Meta AI Help Center
Use the touchpad on the right temple of your glasses to control playback and volume:
- Tap once to pause / resume playback
- Tap once to pause or play audio
- Double tap to skip forward
- Triple tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.
1. Enable Bluetooth on your phone and pair your glasses and phone via the Meta AI app.
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download.
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-Fi network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.
Once you’re in the Meta AI app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.
The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.
To turn ON: Slide the power switch towards the lens, the notification LED starts blinking white. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
To turn OFF: Slide the power switch all the way to the left, the notification LED starts blinking red to signal that the glasses have turned off.
There are two ways to take photos and videos with your Oakley Meta glasses:
1. One-touch control
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30-second, 60-second or 3-minute video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 3 minutes in Meta AI app settings.
2. Hands-free voice command
When Voice is wake word-enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta AI app within Settings.
The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Assistant, and the call function.
Power
Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use.
Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use.
Low battery: The notification LED blinks orange 4 times when your glasses have low battery.
Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.
Photo and Video Capture
Photos: Both the notification LED and the capture LED blink white once when you take a photo.
Videos: Both the notification LED and the capture LED turn solid white while you record video.
Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.
Voice
The notification led will pulse white to let you know voice commands are turned on or wake word has been activated.
Calling
Incoming call: The notification LED blinks white.
Call connected: The notification LED pulses white while you're on a call.
You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off:
1. Open Meta AI and go to setting
2. Tap Voice, then toggle next to Voice Control
When Voice is enabled, you can press and hold the touchpad to use it.
You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands free, while also taking photos and videos, calling, messaging, controlling media and volume.
Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”
Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording.”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”
Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”
Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”
Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”
Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]."
"Hey Meta, take a picture and send it to [contact name] on Messenger/Whatsapp/my phone."
Time & Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"
Set a timer
You can set a timer for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active timers and can cancel or change timers at any time using voice controls. To use timers, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a timer you can say something like: “Hey Meta, set a timer for 5 minutes.”
- To change a timer you can say something like: “Hey Meta, change my 5 minute timer to 10 minutes.”
- To cancel a timer you can say something like: “Hey Meta, cancel my 30 minute timer.”
- To review active timers you can say something like: “Hey Meta, what are my timers?”
Set reminders
You can set a reminder for up to 3 years in the future using Oakley Meta glasses. You can have up to 3 active reminders and can cancel or change reminders at any time using voice controls. To use reminders, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a reminder you can say something like: “Hey Meta, set a reminder for my doctor’s appointment at noon tomorrow.”
- To change a reminder you can say something like: “Hey Meta, change my reminder for Tuesday to Wednesday.”
- To cancel a reminder you can say something like: “Hey Meta, cancel my reminder for Friday.”
- To review active reminders you can say something like: “Hey Meta, what are the reminders I have set up?”
Create alarms
You can set an alarm for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active alarms and can cancel or change alarms at any time using voice controls. To use alarms, ensure your phone is not in “Do Not Disturb” mode and that you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set an alarm you can say something like: “Hey Meta, set an alarm for 5:30 p.m.”
- To change an alarm you can say something like: “Hey Meta, change my alarm for 6:00 to 7:00.”
- To cancel an alarm you can say something like: “Hey Meta, cancel my alarm for tomorrow morning.”
- To review active alarms you can say something like: “Hey Meta, what are the alarms I have set up?”
Be informed
"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist."
"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there."
"Hey Meta, when was the Washington Monument built? How tall is it?"
Be inspired
"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"
"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts."
Be creative
"Hey Meta, write and old school rap about cats."
"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]."
Meta AI and voice commands only in selected countries and languages. Please check local availability.
If you have an accessibility request or an issue with an accessibility related feature, please submit a report in Meta AI Settings via Help & Support.
You can activate voice controls by saying “Hey Meta” on Oakley Meta glasses.
If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Oakley Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or
double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV
WHEN YOU FIRST UNBOX YOUR Oakley GLASSES:
1. Remove the plastic tab between the case and the glasses
2. Make sure your glasses are redocked inside the case
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair
MANUALLY:
1. Place your glasses inside the case
2. Press and hold the button on the back of the case for at least 5 seconds
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair
PAIRING YOUR GLASSES WITH YOUR PHONE:
1. Download the Meta AI app from your app store and log in using your Meta account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4.
4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold capture button on top of the frames down for 12 secs until LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Meta AI app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with the Oakley Meta glasses collection.
For illustrated set up instructions, please refer to the Meta AI app.
Oakley Meta glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry and you're good to go.
The Product is not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the Product thoroughly and clear the charging areas of residue or other debris.
You can find your Oakley Meta glasses collection serial number in two places:
1. In the Meta AI app under: Settings - Select your glasses - Glasses & privacy - Your glasses - About your glasses
2. Printed on the inside of the left temple of your glasses
If your glasses aren’t turning on, try the following steps:
1. Make sure the glasses have the power switch turned on by pushing the switch towards the front of the frame. If you see a red dot next to the switch, that means the glasses are OFF.
2. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show orange (take out "pulsing"). If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
3. If you’ve tried steps 1 to 2 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair.
Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• Software updates requires a minimum charge level that varies depending on temperature. The Meta AI app shows a warning message if your glasses need more charge to proceed with an update.
If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.
Make sure that:
1. Your glasses are charged and turned on: The power switch should be in the ON position. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on android devices.
4. The device is in pairing mode: Place the glasses inside the case then press and hold the button on the backside of the case for 5 seconds. The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
If your Oakley Meta glasses still don’t appear in the app, complete the following steps:
1. Slide the “On/Off button” first back (Switch Off) and then forward (Switch On)
2.Try quitting the Meta AI app and reopening it.
If you’re still unable to pair to the app during setup, please contact Customer Care
When you say “Hey Meta” or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:
- Make sure your glasses are on and the battery is charged.
- Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.
- Make sure there's no background noise that may interfere with voice controls.
- Make sure your phone is within Bluetooth distance of your glasses.
While the majority of USB-C chargers should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see:
1. A consistent and persistent pulsing orange or green pattern on charging case LED
2. Missing charging icon in Meta AI app.
If you are running into issues with charging your charging case, try connecting another USB-C cable to your case. If the case is still not charging, consider using another adapter.
If the case is still not charging, you can do a reset with the following actions:
1. Take glasses out of case
2. Press and hold the back button on case for at least 16 seconds, or until the LED begins flashing white.
3. Release the button and wait for the LED to stop flashing white.
4. Redock the glasses and plug in the case again to charge.
- If ‘Hey Meta' or 'OK Meta’ is not responding consistently after setting up voice commands then:
- Go into your glasses' Voice settings in the Meta AI app and check that the Voice toggle is on
- Go into "Hey Meta" preferences from the Voice settings and make sure that the "Hey Meta" toggle is on
- You can also turn on the Wake sound toggle here if it is not already on.
- Try saying 'Hey Meta' or 'OK Meta' again.
- If the wake word was recognized, you should see the LED blink white in response. If the Wake sound toggle is on, you will also hear an earcon in response.
- If that still doesn't work, try toggling off and then back on both the Voice and "Hey Meta" options, and try again.
- If still not working, then another issue with voice commands is going on, likely that a microphone is blocked.
To troubleshoot a mic being blocked resulting in no earcon response from 'Hey Meta or 'OK Meta':
-Turn off toggle in Meta AI appapp
-Try 'Hey Meta' or 'OK Meta' again:
-If working (Earcon response to Hey Meta or 'OK Meta') then user should keep the toggle off
To restart your glasses slide the “On/Off button” back (Switch Off) and then forward (Switch On). After your glasses wake up, they will be reconnected to the app within a few minutes. This action will not cause you to lose any on-glasses media or cause the glasses to unpair from the Meta AI App.
If that does not correct the issue, then try force restarting.
To force restart your glasses:
1. Press and hold the capture button at the same time as turning the power switch off (pull the switch back towards the back of the glasses) and then ON (push the switch forward towards the front of the glasses). Then release the capture button.
2. After turning the power switch to ON, release the capture button.
3. It may take a few minutes for your glasses to re-establish a connection with the app.
Force restarting will not delete your captures or require you to repair your glasses through the app.
If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.
Warning: This will delete all the captures on your glasses and require you to unpair/ repair your glasses through the app.
To factory reset your glasses:
1. Close the right temple arm.
2. Press the capture button 5 times until the user LED turns orange
3. Press and hold the capture button until the user LED starts flashing
4. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete
5. You'll then need to un-pair and re-pair your glasses with the Meta AI app
No, it's not possible to replace the embedded battery inside the glasses or charging case. If your glasses aren't charging please refer to FAQ What Should I Do If My Glasses Won't Turn On?
In the course of our lives, each of us throws away significant amounts of electrical and electronic equipment. We need to protect the environment by adopting sustainability criteria.
Our products may contain hazardous materials which, if not disposed of properly, can have a negative impact on health and the environment. We're committed to the safe recovery of waste electrical and electronic equipment.
Obligation of Separate Disposal and Environmental Rationale
The separate disposal of electronic devices and batteries helps conserve natural resources and ensures that recycling occurs safely, protecting both the human health and the environment.
Potential Effects on the Environment and Human Health
Improper disposal of electronic devices and lithium-ion batteries may cause harmful effects on the environment and human health due to the presence of hazardous substances such as heavy metals and toxic chemicals.
Take-Back Options
As an alternative to collection centers, Oakley Meta devices can be returned to affiliated stores that offer WEEE take-back services.
Consumer Role in Facilitating Reuse, Recycling, and Recovery of WEEE
Consumers play a crucial role in ensuring the proper disposal and end-of-life of electronic products, thus contributing to resource reuse, recycling, and other forms of product recovery.
Meaning of the Symbols on Electronic Devices
The crossed-out wheeled bin symbols below mean that, according to local laws and regulations, Oakley Meta products must be disposed of separately from other household waste.
Battery Removal and Type Information
The battery integrated in Oakley Meta Glasses cannot be removed by the end-user. For devices with removable batteries, such as Oakley Meta Remote Control, please follow the User Guide instructions for safe battery removal before its disposal.
It is not recommended to store non-Oakley Meta glasses inside the charging case .This could result in damage to both the non-Oakley Meta glasses as well as the charging case.
Please follow these steps for speaker mesh cleaning:
Top Speaker Meshes:
1. Moisten the Meshes:
Apply a few droplets of clean water directly onto the top speaker meshes. Ensure the water is evenly distributed across the mesh surface.
2. Position the Glasses:
Place the glasses on a stable surface with the temples open, ensuring the top speaker meshes are facing upward. This position allows the water to act on the residues effectively.
3. Dissolution Time:
Allow the water to sit on the meshes for approximately 15 minutes. This duration helps in dissolving any accumulated residues that may be causing blockage.
4. Cleaning the Meshes:
After the waiting period, gently clean the dissolved residues using a microfiber cloth or a soft-bristled toothbrush. Ensure that the cleaning is thorough but gentle to avoid damaging the mesh.
Bottom Speaker Meshes: Repeat the Process
Adjustable stabilization allows you to select the desired level of video smoothness and movement control. You can choose from low, medium, or high stabilization settings, or opt for the auto-select mode, where Meta AI intelligently applies the optimal stabilization level based on the content. Adjustable video stabilisation works in Full HD default video resolution, not offered with High Resolution (3K Ultra HD) at launch.
In order to enable it, in the Meta AI app, open device settings. Then, open stabilisation level video settings to change resolution, frame rate or stabilization.
Higher frame rate recording means that you can now capture more frames per second (fps) in a video. For example, recording at 60 fps captures twice as many frames as the current default 30 fps. This results in smoother and more fluid motion in the video, especially when you’re capturing objects or subjects in motion. 60 fps works with Full HD default resolution, not offered with High Resolution (3K Ultra HD) at launch.
In order to enable it, in the Meta AI app, open device settings. Then, open video settings to change resolution, frame rate or stabilization.
You can use your voice to record a slow motion video. Say “ Hey Meta, record in slow motion” or “Hey Meta, take a slo mo video” To stop, simply say “Hey Meta, stop”.
On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse.
Slow motion playback is available in HD (720p+) at 120 frames per second.
Users can capture up to one minute, the slow motion playback is at 4x. For example, a one minute video will result in a slow motion video of four minutes.
Adjustable playback speed is not supported.
Editing a slow motion video post capture is not supported in the Meta AI app.
You can use your voice to record a hyperlapse video. Say “Hey Meta, start a hyperlapse ” to start recording and say “Hey Meta, stop” when you want to stop the capture.
On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse.
Hyperlapse is recorded in up to default Full HD (1080+) at 15 frames per second and the final output is played back at 30 frames per second.
You can record a hyperlapse up to 30 minutes. The final output is compressed 10x. For example, a 10 minute capture will result in a hyperlapse video of 1 minute.
Adjustable playback speed is not supported.
Editing a hyperlapse video post capture is not supported in the Meta AI app.
Open the Meta AI app, ensure you are wearing your glasses, and that they are powered on.
If this doesn’t work, you can go to glasses settings and relink your Garmin account and device.
To connect/disconnect an app
1. Open the Meta AI App while the glasses are on
2. Tap the Glasses icon
3. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use
4. Tap Settings
5. Tap Connected apps
6. Tap Garmin
7. Tap Connect or Disconnect then follow the on-screen instructions.
Returns are rare for Ray-Ban Meta AI glasses so we’re sorry that something didn’t work out with your purchase.
There are two ways to return your Ray-Ban Meta AI glasses.
To return your AI glasses by mail please complete the following steps:
1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2. Import all of your captures to your phone or the Meta View app.
3. Factory reset the glasses to remove your personal data and delete your captures.
4. Turn off the glasses.
5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
6. Follow the shipping instructions listed on your box. Or download the instructions here.
Choose between Standard and Expedited shipping in all supported countries. Our Collect in store service is available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.
To operate Ray-Ban Meta AI glasses you need to connect your glasses with a smart phone and the Meta View App.
Here’s the complete checklist:
• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here.
• Wireless internet access
• USB-C charging plug (if charging from a power outlet and not directly from a USB point)
• A valid Meta account
• Meta View App (downloadable from your App store here or by scanning this QR code)
Your Ray-Ban Meta AI glasses come with the following accessories and user manuals:
- Charging case
- Quick Start Guide
- Safety & Warranty Guide (also downloadable here)
- Instructions for ordering Prescription lenses
- Cleaning cloth
You can use the following gestures on the touchpad on the right temple of your glasses to control audio playback and adjust volume:
- Tap once to pause or play audio.
- Double tap to skip forward.
- Triple tap to skip back.
- Swipe forward to turn the volume up.
- Swipe back to turn the volume down.
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.
Adaptive Volume
Adaptive Volume will adjust the system volume based on environmental noise levels. The system volume will automatically increase in response to high environmental noise and decrease in quieter settings.
To turn Adaptive Volume on:
1. Open the Meta View app on your phone.
2. Tap Settings in the bottom right.
3. Tap Audio
4. Toggle on Adaptive Volume
You can use "Hey Meta" to capture photos and videos, make calls and send messages, control media and volume, and check battery status by saying:
Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”
Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”
Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”
Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”
Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”
Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]"
"Hey Meta, take a picture and send it to [contact name] on Messanger/Whatsapp/my phone"
Time & Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"
Voice currently operates in English, French and Italian. But selected voice commands are only available in English.
Most functional voice commands operate in English, French, Spanish and Italian.
Your glasses use Wi-Fi in two different ways:
1. For normal use, the app connects to your Wi-Fi network.
2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.
Ray-Ban Meta AI glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.
When Ray-Ban Meta AI glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account.
To factory reset, take the following steps:
a. Make sure the glasses are fully powered on and not in use
b. Slide and hold the power switch all the way to the right, while you press and hold the capture button
c. When the notification LED turns solid orange, first release the capture button followed by the power switch
d. Factory reset is complete when the notification LED turns off
Ray-Ban Meta AI glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.
Charging your glasses
To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta View app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.
Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case.
Charging safety
For safety information on charging your Ray-Ban Meta AI glasses Collections please refer to the Warranty and Safety Guide.
You can find below more details on the energy consumption related information required by the ecodesign regulation.
- Applicable test modes & power consumption:
1. Off mode: (1) 0.04 W
2. Standby mode: N/A since BT is pre-requisite for device setup
3. Networked standby mode 1 (BT: On, Wi-Fi: Off): (2) 0.25 W
4. Networked standby mode 2 (BT: On, Wi-Fi: On): (3) 0.26 W
- Period after device enters networked standby: within 10 minutes after user inactivity
There are two ways to take photos and videos with your Ray-Ban Meta AI glasses:
1. One-touch control
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 60 seconds in Meta View App settings.
2. Hands-free voice command
When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta View app within Settings.
You can opt-in to enable voice control in the settings of the Meta View app. To turn Voice on or off:
1. Open Meta View and go to setting
2. Tap Voice, then toggle next to Voice Control
When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”
If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.
Update and log in to the Messenger app
1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4. Open Messenger and sign in.
Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.
Enable Bluetooth permissions for Messenger
1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.
Disconnect then reconnect Messenger to Meta View
To disconnect Messenger:
1. Open Meta View app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.
To reconnect Messenger:
1. From the Meta View and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.
To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.
You need a Meta account to log in to the Meta View App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.
To pair your glasses, open the Meta View app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta View app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Ray-Ban Stories or Ray-Ban Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair.
Use the touchpad on the right temple of your glasses to control playback and volume:
• Tap once to pause / resume playback
• Tap once to pause or play audio
• Double tap to skip forward
• Triple tap to skip back
• Swipe forward to turn the volume up
• Swipe back to turn the volume down
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.
When Voice is enabled, you can press and hold the touchpad to use it.
The autofix feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta View app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.
Stream Apple Music from your phone to your smart glasses, and control audio playback using touch and voice controls.
To turn on Apple Music
- From the Meta View app, tap the gear symbol in the bottom right
- Tap Apple Music
- Tap Connect Apple Music
Touch controls
Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
Voice controls
If you’ve enabled voice controls in Meta View, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)
When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.
You can check whether your glasses are up to date or update them by going to Settings > Your glasses > Glasses update at any time.
Your Ray-Ban Meta glasses have a different charge lifecycle based on the generation.
1) Ray-Ban Meta:
Fully charged glasses last up to 4 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.
2) Ray-Ban Meta gen 2:
Fully charged glasses last up to 8 hours for moderate usage and up to 5 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.
Ray-Ban Meta (Gen 2) is an upgraded version of Ray-Ban Meta, offering improvements in video quality, battery life and smart features:
1) Better video quality
- Ray-Ban Meta (Gen 2) captures at 2203 x 2938 (6.5MP) vs 1360 x 1880 (2.6MP) on Ray-Ban Meta.
2) Longer battery life
- Ray-Ban Meta (Gen 2) has a battery life of 8 hours (vs. 4 hours on Ray-Ban Meta).
- Ray-Ban Meta (Gen 2) has 19 hours of standby (vs. 12.5 hours on Ray-Ban Meta).
- Ray-Ban Meta (Gen 2) has 5.3 hours of calling (vs. 4h on Ray-Ban Meta) and 5 hours of music playback (vs. 3.5h on Ray-Ban Meta).
3) Style & product range: same styles and fit options (Wayfarer Regular and Large sizes, Headliner high and low bridges, Skyler).
- Ray-Ban Meta (Gen 2) adds visual differentiation: the inner temple shows "(Gen 2)" marking
The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on.If you have additional privacy or data questions, please visit the Meta AI Help Centre
If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Ray-Ban Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV
You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information about what you’re looking at. You can say "Hey Meta, look and..." to ask Meta AI to take a photo to use in its response.
You can also take a photo, either using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo.
You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time.
How does it work?
When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.
All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy.
To turn on this feature:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap the toggles next to Meta AI and Camera use to turn this feature on.
4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled.
How to ask Meta AI about what you see
Here’s just a few examples of what you can do when using your camera with Meta AI.
- Ask about the world around you -
"Hey Meta, describe what I'm seeing."
"Hey Meta, tell me about this monument."
"Hey Meta, translate this text into English."
"Hey Meta, summarize this."
- Take actions on text around you -
You can point at text and say things like:
“Hey Meta, call this phone number.”
“Hey Meta, message this phone number.”
“Hey Meta, scan this QR code.”
- Get gardening tips -
"Hey Meta, how much water do these flowers need?"
- Express yourself -
"Hey Meta, describe this landscape in an inspiring way."
"Hey Meta, write a funny poem about this dog."
Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.
*Ask Meta AI about what you see is currently available in English in the US, Canada and Australia.
You can share photos you capture with Ray-Ban Meta glasses to Instagram Stories.
To share to Instagram Stories, make sure you have turned on voice interactions and connected your Instagram profile to the Meta AI app.
1. To connect your Instagram profile to the Meta AI app. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Connect next to Instagram.
4. Follow the on-screen instructions to connect your Instagram profile.
The Instagram profile you connect to the Meta AI app will be the profile that is currently active on the Instagram app on your mobile device. If you switch profiles on the Instagram app, you may lose connection between Meta View and your Instagram profile.
You can disconnect your Instagram profile from the Meta AI app at any time. Doing so will not remove any Stories you’ve shared from your glasses.
To disconnect your Instagram profile from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for and then tap Communication.
3. Tap Instagram.
4. Tap Disconnect Instagram.
Here are a few examples of what you can say to share from your glasses to Instagram Stories:
- Say “Hey Meta, post a photo to Instagram” to take a new photo and add it to your Story.
- Say “Hey Meta, share my last photo to Instagram” to share the last photo you’ve taken to your Story.
Please note you will not be able to preview or edit media before sharing it to Instagram Stories. However, any media you share to Stories will be available to view in the Meta AI app. The audience for your Story is determined by whether or not your Instagram profile is set to private or public. You can delete Stories you share to Instagram from the Instagram app.
If your glasses aren’t turning on, try the following steps:
1. Make sure the glasses have the power switch turned on by pushing the switch towards the front of the frame. If you see a red dot next to the switch, that means the glasses are OFF.
2. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show orange (take out "pulsing"). If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
3. If you’ve tried steps 1 to 2 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair. Please refer to the FAQ HOW DO I OPEN A WARRANTY RETURN REQUEST for instructions on how to begin a replacement request.
Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• Software updates requires a minimum charge level that varies depending on temperature. The Meta AI app shows a warning message if your glasses need more charge to proceed with an update.
If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.
Make sure that:
1. Your glasses are charged and turned on: The power switch should be in the ON position. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on android devices.
4. The device is in pairing mode: Place the glasses inside the case then press and hold the button on the backside of the case for 5 seconds. The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
If your Ray-Ban Meta glasses still don’t appear in the app, complete the following steps:
1. Slide the “On/Off button” first back (Switch Off) and then forward (Switch On)
2.Try quitting the Meta AI app and reopening it.
If you’re still unable to pair to the app during setup, please contact Customer Care [link "customer care" to contact us page https://www.ray-ban.com/usa/contact-us]
When you say “Hey Meta” or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:
- Make sure your glasses are on and the battery is charged.
- Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.
- Make sure there's no background noise that may interfere with voice controls.
- Make sure your phone is within Bluetooth distance of your glasses."
'-If ‘Hey Meta' or 'OK Meta’ is not responding consistently after setting up voice commands then:
- Go into your glasses' Voice settings in the Meta AI app and check that the Voice toggle is on
- Go into "Hey Meta" preferences from the Voice settings and make sure that the "Hey Meta" toggle is on
- You can also turn on the Wake sound toggle here if it is not already on.
- Try saying 'Hey Meta' or 'OK Meta' again.
- If the wake word was recognized, you should see the LED blink white in response. If the Wake sound toggle is on, you will also hear an earcon in response.
- If that still doesn't work, try toggling off and then back on both the Voice and "Hey Meta" options, and try again.
- If still not working, then another issue with voice commands is going on, likely that a microphone is blocked.
To troubleshoot a mic being blocked resulting in no earcon response from 'Hey Meta or 'OK Meta':
-Turn off toggle in Meta AI appapp (TBD on where it will live/description)
-Try 'Hey Meta' or 'OK Meta' again:
-If working (Earcon response to Hey Meta or 'OK Meta') then user should keep the toggle off
Here are some things you can try if tapping the “Try again” button isn’t helping:
1. On your phone, close the Meta AI app and reopen it.
2. Turn off your glasses, turn them on again, and wait until the green LED has turned off before trying again.
3. Turn off Bluetooth and Wi-Fi on your phone and turn them on again.
4. Restart your phone.
5. If you have already set up your glasses go into Settings > Glasses and privacy > Your glasses and unpair your glasses from the app and then remove them from your phone’s Bluetooth setting. Then try again.
6. Press and hold the capture button, then turn off your glasses, turn them on again, release the capture button.
To restart your glasses slide the “On/Off button” back (Switch Off) and then forward (Switch On). After your glasses wake up, they will be reconnected to the app within a few minutes. This action will not cause you to lose any on-glasses media or cause the glasses to unpair from the Meta AI App. If that does not correct the issue, then try force restarting.
To force restart your glasses:
1. Press and hold the capture button at the same time as turning the power switch off (pull the switch back towards the back of the glasses) and then ON (push the switch forward towards the front of the glasses). Then release the capture button.
2. After turning the power switch to ON, release the capture button.
3. It may take a few minutes for your glasses to re-establish a connection with the app.
Force restarting will not delete your captures or require you to repair your glasses through the app.
If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.
Warning: This will delete all the captures on your glasses and require you to unpair/ repair your glasses through the app.
To factory reset your glasses:
1. Close the right temple arm.
2. Press the capture button 5 times until the user LED turns orange
3. Press and hold the capture button until the user LED starts flashing
4. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete
5. You'll then need to un-pair and re-pair your glasses with the Meta AI app"
If people on a call have trouble hearing you (audio is broken, choppy, or extremely quiet), the microphones on your glasses may need to be adjusted.
Follow these troubleshooting steps:
1. From the Meta AI app, tap the settings gear in the bottom right
2. Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy
3. Tap Your glasses
4. Tap Microphone troubleshooting
5. Tap the toggle next to Microphone adjustment to turn this setting on
6. Try to call someone again with the toggle already turned on. Please do not turn the toggle on or off mid-call. Turn the toggle on or off before the call. Turning the toggle on or off mid-call can impact the call audio
If people on a call can hear you better now, keep Microphone adjustment turned on permanently for the best experience.
If people on a call are still having trouble hearing you, turn Microphone adjustment off and try unpairing and re-pairing your glasses.
In some cases, you may need to unpair and re-pair your Ray-Ban Meta Glasses with the Meta AI app. Unpairing your glasses will not change or erase any settings.
To unpair your glasses from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Tap Your glasses, or select the device you want to manage settings for then tap Your glasses .
3. Tap General.
4. Tap Unpair glasses.
5. Tap Unpair.
To re-pair your glasses with the Meta AI app:
1. Remove your glasses from the case.
2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
3. Dock the glasses inside the case.
4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI app. If your device does not automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
5. From the Meta AI app, tap the gear symbol in the bottom right.
6. Tap Add device in top right and follow the on-screen instructions.
Keep in mind, Ray-Ban Meta Glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account.
Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.
While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.
Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.
COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.
There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.
Of course you can. Use your gift card or an e-gift card online or at any one of our Sunglass Hut store locations . Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type. Simply enter your gift card or e-gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.
A gift card is a physical card (like a bank card) that has a unique gift card number and PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via e-mail and that has its own numbers exactly like a physical card. Both a physical gift card and an e-gift card can be used online or at any Sunglass Hut stores.
Sure you can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use. This is valid for the e-gift card too.
You can buy a gift card right here at sunglasshut.com, just follow this link or any Sunglass Hut store using a valid form of payment, including another Sunglass Hut gift card.
To buy an e-gift card, click here or find it directly in sunglasshut.com. Please note that you cannot purchase an e-gift card and a product on the same transaction.
Unfortunately we cannot accept returns on Gift Cards or E-Gift Cards. However, with an expiration date of 60 months you can save them, re-gift them or use them in the future. E-gift cards purchased starting from 2024 expire after 60 months. Gift cards purchased before 2024 have a 12-month validity period and cannot be extended.
You can check your gift card balance online by clicking here. Alternatively you can check in any Sunglass Hut store or by calling our Customer Services team at 0800.026.80.27. Please have you Gift Card number to hand when calling which you can find on the back of the card or for an e-gift card within the e-mail that was sent to you.
A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.
In case of e-gift cards, in case you mistakenly delete the e-mail or cannot find it, please contact customer service in order for them to trigger the e-mail again.
Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid payment method.
Of course. Both regular gift cards and e-gift cards can be used online and in all Sunglass Hut stores.
When you have chosen the amount of the e-gift card that you want to send and checked out online then an e-mail is sent to the recipient informing them of your gift. The e-mail to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the gift card number and the PIN (so that it can be used either online or in-store). As the sender you will also receive an e-mail with all these details (except, of course, the gift card number and PIN).
Our website is essentially an online catalogue. You can browse by brand or search for specific styles. If you can’t find what you are looking for on SunglassHut.com one of our stores may stock the frame you need. You can find their contact details here.
Once you place your order the amount will appear as pending in your account. You’ll be charged for your order as soon as it dispatches from our fulfillment center.
You can redeem a promo code at the bottom left of the Shopping Bag before proceeding with the checkout process. If you need more instructions or have additional questions, simply give us a call at
Make sure there are no spaces left before or after the code and that the specific terms and conditions apply. If you need more instructions or have additional questions, simply give us a call at
When your order ships from our fulfilment centre, you’ll receive an email confirmation with your tracking number. We recommend you to check this tracking number on the carrier's website and to contact them directly if there are any issues with the delivery.
Your order number will be displayed on screen after the order has been placed successfully. You will also receive a confirmation e-mail that will contain your order details.
The estimated delivery date of all orders placed on our website is 1-6 business days according to your shipping method of choice (Monday to Saturday, excluding holidays). Please be aware we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands, Gibraltar and the Isle of Man
Yes, of course you can! You can use Klarna payment method at checkout.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
To change or cancel an order you recently submitted, please simply give us a call at 0800 026 80 27
First, check out our Corporate and Group Sales page. If you need further assistance on placing a group or bulk order, please contact our customer service team at
Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.
If an item is damaged when it gets to you, simply contact customer care within seven days of receiving your product. The customer care agent will work with you to return the damaged product and ask if you’d like to place an order for a new pair. There’s no need to wait for your credit or refund to order another pair, but you will not be credited or refunded until the damaged pair is received. The credit will take 3-5 business days (depending on your financial institution)
Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us immediately. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for missing items. If you have questions about your order, just give us a call on
We offer free delivery on all orders made on our website.
Responsible Shipping
Responsible shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to
This shipping option consists of either:
- Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
- Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
- UPS
- GLS
*Some exclusions may apply.
Supported orders: Only the products shipped directly from our warehouse in Sedico are available for Responsible Shipping.
Yes, please contact the carrier and ask to have your package re-routed
Yes, Sunglasshut.com does not currently have an exchange procedure, however, you are able to return your product for a full refund within
To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.
Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Pick up in Store service in completely free.
Shipping leading times by product category:
STANDARD
Buy online and pick up in store (product in stock at the store): same day
Buy online and pick up in store (product shipped to store): 3-4 business days*
RB REMIX
Ray-Ban Remix items will ship to store via standard delivery 6 business days
Products available for the same-day pick-up depend from in-store stock availability, which may vary. If the style selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.
*Please note that shipping times may vary during Holidays.
For details on our Christmas deliveries please visit our shipping and deliveries page here.
At Sunglass Hut, returns are easy. You can return online purchases to any of our stores, or ship them to us through our Free UPS Return Shipping. You can initiate your return and print your free shipping label here. You'll just need to enter the order number and email address used when placing the order. For more information click here. Please note that:
- In-store purchases may not be returned by mail and must be returned to a store
- Customised products may only be returned in case of warranty assistance (if the product is faulty or defective) after initiating a return procedure with our customer service team at
Items purchased on Sunglasshut.com can be returned to any Sunglass Hut store or shipped back to us. For further information, click here.
The Sun Love Protection Plan provides coverage for what you might do to your eyewear. If you drop and you break them, or you forget you've put them in your pocket and sit on them, you won't have to pay more than a small co-pay fee to repair or replace them with your Sun Love Protection Plan. The Sun Love Protection Plan can be added to your sunglasses when you purchase them in Sunglass Hut stores only (not online).
Please note: Limitations and exclusions apply. See terms and conditions for full plan details. Term of your plan is one year plus two weeks to allow for delivery of your product.
Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.
So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you at https://www.sunglasshut.com/uk/sunglasses/store-locations.
To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibres into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.
While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.
Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you at www.sunglasshut.com/uk/sunglasses/store-locations.
For the great majority of people, more than 90% of our customers, Standard Size offers the correct fit.
Sunglasshut.com gives you the opportunity of engrave or fully customise selected Ray-Ban items.
Once you land in the selected Ray Ban product page, Click on the “Design your own” button and you will be able to choose among different combination of frame, lenses, temple tips, cases, engraving in order to receive an unique and personalised pair of sunglasses!
The service is available only for Ray Ban selected styles.
Deliveries will be managed within 7 business days if order is placed within 23.59 pm.
Customised or engraved items cannot be returned except in the rare case that a product is faulty or defective.
Some offensive or branded language may be rejected by our Custom configurator when engraving Ray-Ban products. Examples of what will cause the rejection by the censorship software: profanity words, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others.
Please note that we cannot accept returns for engraved and customised products, except in the rare case that a product is faulty or defective.
The Sun Club is Sunglass Hut’s rewards program, which gives its members access to gifts, exclusive products and much more. The Sun Club members earn points through a structured, four-tier program. The program works on an earn & level up basis: members move up through tiers as points are accrued.
Rewards include gifts, exclusive products, dedicated services, offers, curated experiences and much more. Eligibility for these rewards will depend on your The Sun Club tier and any other possible eligibility requirements, such as specific time frames. You can find the complete list of rewards in your My Account section.
The Sun Club membership is available to UK residents who are at least eighteen (18) years old and can provide valid and accurate personal information when joining. Corporations, groups, associations and EssilorLuxottica Group employees are not eligible to participate in The Sun Club. For more details, please refer to The Sun Club Terms & Conditions.
Yes. Joining The Sun Club is free.
You can join online or in Sunglass Hut stores owned by Luxottica, for more details please refer to The Sun Club Terms & Conditions.
To join online you can either create a My Account page and flag The Sun Club enrollment option, or log into your existing My Account page and enroll from the Profile section. You can also join when you purchase on sunglasshut.com by flagging the related consent during the checkout phase.
To join in-store, ask any store associate. You will then receive an email to activate your My Account, where you will be able to check your tier and redeem your rewards.
When joining The Sun Club, you will only be asked for first name, last name and email address. Your date of birth is optional information that you can submit to us in order to be able to receive a birthday gift. If you need help joining The Sun Club, please ask a store associate in one of our stores or call us on 0800 026 80 27.
No. You have to sign up for The Sun Club even if you are an In the Loop member. The Sun Club offers more rewards and is a structured tier-level program.
Yes, your email is required to join. As a The Sun Club member, an email address must be provided in order to earn points on qualifying purchases. We use your email address to identify you as a member and to notify you of your The Sun Club rewards, therefore it is important to make sure that it is up to date at all times. If you need to update your email address please refer to a store associate in one of our stores or call us on 0800 026 80 27.
You can update your information by signing into your My Account page on sunglasshut.com. If you need further assistance, ask a store associate in one of our stores or call us on 0800 026 80 27.
We take all the steps to help protect the confidentiality and security of the personal information you share with us. Please see the Sunglass Hut Privacy Policy for more details.
When you join The Sun Club, you will receive a digital loyalty card via email. You can save it in your mobile wallet and you can always access it by visiting your My Account page on sunglasshut.com.
You can unsubscribe from the program at any time through your My Account page on sunglasshut.com. Here, you will see an option to unsubscribe. You can also unsubscribe in store by asking a store associate or by calling us on 0800 026 80 27.
You can unsubscribe from commercial loyalty communications at any time through your My Account page on sunglasshut.com. Here, you will see an option to unsubscribe. You can also unsubscribe in store by asking a store associate or by calling us on 0800 026 80 27. You may continue to receive service communications linked to your Loyalty account.
Please find The Sun Club Terms and Conditions within the Sunglass Hut Terms of Use.
By logging into your My Account with the same email address used in-store to subscribe to the loyalty program, all your loyalty information will be displayed.
Your The Sun Club tier is defined by how many points you have accrued. Based on the amount of accrued points, you will enter one of four tiers that will determine your status. You can check your current status by visiting sunglasshut.com and logging into your My Account, or by asking a store associate in one of our stores.
1 - SILVER — 0 - 2,999 Sun Points
2 - GOLD — 3,000 - 5,999 Sun Points
3 - PLATINUM — 6,000 - 8,999 Sun Points
4 - DIAMOND — from 9,000 Sun Points
Once you unlock a new tier, we will notify you via email. You can always check your current tier by visiting sunglasshut.com and logging into your My Account page, or by asking a store associate in one of our stores.
Your tier status will be adjusted based on the number of active points in your balance every December 31st.
All members will earn 10 points per £1 net spend on qualifying items.
At certain times, there will be points multipliers and bonus points on specific products to earn additional points. You will also be able to earn additional points through engagement missions. You can discover these additional point opportunities in your My Account on sunglasshut.com.
Points earned will be added to your account within 24 hours after you make a purchase or you complete an engagement mission. You can view your point balance by accessing your My Account.
Gift cards and other store services do not count for points accrual. See The Sun Club Terms & Conditions for further information.
In order to award you points, we need to know that you are a The Sun Club member when you make a purchase. This is how you can ensure we are aware of your membership:
1. Online: If you check out on sunglasshut.com, make sure you are logged into your My Account page when making a purchase.
2. In store: Make sure you always tell your store associate that you are an The Sun Club member and give them your email address that is linked to your The Sun Club membership.
No, Sun Points do not have a cash value and cannot be cashed out.
No, Sun Points cannot be transferred from one Loyalty Card to another.
There are two reasons why you may not have been awarded points for your purchase.
- In order to award you points, we need to know that you are a The Sun Club member when you make a purchase. If you did not self-identify as a member by logging into your My Account before you completed your purchase online, you would not have been recognised as a member of our Loyalty Program. When shopping in one of our stores, if you did not self-identify as a The Sun Club member by giving your store associate your email address, you would not have been recognised as a member of our Loyalty Program.
- Some products are not eligible for points accrual. Moreover, some special moments of the year have their own eligibility and qualification requirements which might exclude The Sun Club members from earning points on certain purchases.
If you make a return or if your order gets cancelled, Sun Points received for those items will be deducted from your Sun Point balance at the time of the return. If the remaining balance of your active Sun Points is not enough for your current status threshold, you might also incur a status downgrade.
Yes. Sun Points are valid for a period of 24 months rolling and expire on the last day of the calendar month in which they were earned (i.e., if points are earned on 14/08/2025, they will expire on 31/08/2027). It is your responsibility to keep track of when your Sun Points may expire.
Here's how you can get information on your The Sun Club membership, points and rewards:
- Sign in to your My Account on sunglasshut.com
- Ask any store associate when you next visit one of our stores
- Call us on 0800 026 80 27
No, the Loyalty program is valid only in the UK. Sun Points can be accrued and benefits redeemed only on sunglasshut.com UK and in UK based Sunglass Hut stores owned by Luxottica, see The Sun Club Terms and Conditions for further details.
1. Online: you can find a complete updated list of rewards on your My Account page. Here you will be able to see the status, eligibility and access conditions for each reward.
2. In store/Customer Care: ask to a store associate or customer care agent to know all the benefits for which you are eligible.
1. Online: After logging in to your My Account page, you can apply all monetary offers or gifts from the cart by selecting your chosen offer from the Loyalty offers list.
2. In Store: You can ask a store associate to apply the selected offer to your purchase, after providing your Loyalty Card or your email address.
1. Online: After logging in to your My Account page, access the Loyalty Program section to redeem your non-monetary benefits.
2. In Store: You can ask a store associate to redeem your non-monetary benefits, after providing your Loyalty Card or your email address. Please note that some benefits will be available for redemption online only, log-in in or create your My Account to increase your rewards.
After reaching a specific tier, you could have to wait to access some benefits that will be “locked” for a period (e.g. 15 days) to consolidate your Tier upgrade.
Discount rewards can only be used once: even if you return the order, you do not have the possibility to request the benefit again.
