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Frequently asked questions

MAIN TOPICS

  • Cyber Week and Holiday season update
  • Ray-Ban Meta
  • COVID-19 pandemic and eye protection
  • Gift cards & e-gift cards
  • Placing & tracking orders
  • Shipping & Delivery
  • Returns, protection & exchanges
  • SUNGLASS CARE
  • Ray-Ban customization
Cyber Week and Holiday season update
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Does the return policy change during cyber week and holiday season (December)?

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Yes, you can check the return and replacement policy terms here 

Can I change my Gift After Christmas?

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Yes, you can check the return and replacement policy terms here 

Ray-Ban Meta

Learn more about Ray-Ban Meta features and configurations.

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How do I return my Ray-Ban Meta smart glasses?

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Returns are rare for Ray-Ban Meta smart glasses so we’re sorry that something didn’t work out with your purchase.

There are two ways to return your Ray-Ban Meta smart glasses. 

MAIL

To return your smart glasses by mail please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.

2. Import all of your captures to your phone or the Meta View app.

3. Factory reset the glasses to remove your personal data and delete your captures.

4. Turn off the glasses.

5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.

6. Follow the shipping instructions listed on your box. Or download the instructions here.

What shipping methods are available for Ray-Ban Meta?

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Choose between Standard and Expedited shipping in all supported countries. Our Collect in store service is available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.

What do I need to use Ray-Ban Meta smart glasses?

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To operate Ray-Ban Meta smart glasses you need to connect your glasses with a smart phone and the Meta View App.


Here’s the complete checklist: 

• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here.

• Wireless internet access 

• USB-C charging plug (if charging from a power outlet and not directly from a USB point)

• A valid Meta account

• Meta View App (downloadable from your App store here or by scanning this QR code)

What's included with my Ray-Ban Meta smart glasses?

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Your Ray-Ban Meta smart glasses come with the following accessories and user manuals:

- Charging case

- Quick Start Guide

- Safety & Warranty Guide (also downloadable here)

- Instructions for ordering Prescription lenses

- Cleaning cloth

What can I do with “Hey Meta”?

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You can use "Hey Meta" to capture photos and videos, make calls and send messages, control media and volume, and check battery status by saying:

Photo Capture

“Hey Meta, take a photo.”

“Hey Meta, take a picture.”

Video Capture

“Hey Meta, start a video."

“Hey Meta, start recording”

“Hey Meta, record a video now.”

"Hey Meta, take a video.”

“Hey Meta, end video.”

“Hey Meta, stop video.”

Calling and Messaging

“Hey Meta, call [contact name]."

“Hey Meta, call [contact name] on Messenger/Whatsapp.”

"Hey Meta, send a message to [contact name].”

“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”

Media and Volume Control

“Hey Meta, pause."

"Hey Meta, next.”

“Hey Meta, stop."

"Hey Meta, resume.”

“Hey Meta, volume up."

"Hey Meta, volume down.”

Battery status

“Hey Meta, battery status."

"Hey Meta, how much battery is left?”

Sharing from Glasses

"Hey Meta, take a picture and send it to [contact name]"

"Hey Meta, take a picture and send it to [contact name] on Messanger/Whatsapp/my phone"

Time & Date

"Hey Meta, what time is it?"

"Hey Meta, what's the date?"

Voice currently operates in English, French and Italian. But selected voice commands are only available in English.

Do I need WiFi access to use Ray-Ban Meta smart glasses?

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Your glasses use Wi-Fi in two different ways: 
 

1. For normal use, the app connects to your Wi-Fi network. 

2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.

How do I switch the Meta account associated with my Ray-Ban Meta smart glasses? / Can someone else use my Ray-Ban Meta smart glasses after me?

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Ray-Ban Meta smart glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. 

When Ray-Ban Meta smart glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. 


To factory reset, take the following steps:


a. Make sure the glasses are fully powered on and not in use

b. Slide and hold the power switch all the way to the right, while you press and hold the capture button

c. When the notification LED turns solid orange, first release the capture button followed by the power switch

d. Factory reset is complete when the notification LED turns off

Can I pair my Ray-Ban Meta smart glasses with more than one Meta account?

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Ray-Ban Meta smart glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.

How do I charge my Ray-Ban Meta smart glasses?

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Charging your glasses

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta View app.

*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.


Charging your case

To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. 


Charging safety

For safety information on charging your Ray-Ban Meta Collections please refer to the Warranty and Safety Guide.

How do I take a picture or video using Ray-Ban Meta smart glasses?

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There are two ways to take photos and videos with your Ray-Ban Meta smart glasses:​

1. One-touch control ​

To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture. ​

To record a video, press and hold the capture button to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording. ​

The default video length is 30 seconds, but it can be extended to 60 seconds in Meta View App settings.​


2. Hands-free voice command ​

When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video." ​

When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. ​

To learn more, watch the Product Tour via the Meta View app within Settings. ​

How do I enable using voice for talking to my Ray-Ban Meta smart glasses?

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You can opt-in to enable voice control in the settings of the Meta View app. To turn Voice on or off:

1. Open Meta View and go to setting

2. Tap Voice, then toggle next to Voice Control

Something went wrong while trying to make a call or send a message with my Ray-Ban Meta smart glasses. What should I do?

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When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”

If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.

Update and log in to the Messenger app

1. Open Apple’s App Store and search for Messenger.

2. Tap Update to update the app.

3. If the app says Open that means the app is up to date.

4. Open Messenger and sign in.

Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.


Enable Bluetooth permissions for Messenger

1. Open the Settings app on your iPhone.

2. Tap Privacy then tap Bluetooth.

3. Find Messenger and turn the toggle on.


Disconnect then reconnect Messenger to Meta View

To disconnect Messenger:

1. Open Meta View app tap your profile picture in the top right.

2. Tap Calling and messaging then tap Messenger.

3. Tap Disconnect Messenger.


To reconnect Messenger:

1. From the Meta View and tap your profile picture in the top right.

2. Tap Calling and messaging then tap Connect Messenger.

How should I clean my Ray-Ban Meta smart glasses?

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To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

Do I have to use a Meta account to use the Meta View App and smart glasses?

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You need a Meta account to log in to the Meta View App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

How do I livestream?

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First, make sure your glasses are on, have finished startup, and that you're wearing them.

Then:

1. On your phone, open Facebook or Instagram

2. Tap the plus button

3. Swipe to ""Live""

4. After a few seconds you'll hear a sound, and a green widget in the app will show that your glasses are connected

5. On your glasses, double-press the capture buttton to switch between your phone and glasses cameras

6. Tap the button in the app to begin your live video


Tip: You can switch between cameras at any time, before or during a live video, by double-pressing the capture button on your glasses.

How do I create a montage?

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There are a few ways to create a Montage in Meta View app:

1. Tap on one video or photo capture from the gallery, go to the 3-dot menu (upper right of the media screen) and tap the "Montage" button

2. In the gallery, navigate to the "Creations" tab, and click on the "+" button

3. Multi-select a list of video or photo captures from the gallery and then tap the "Montage" button in the bottom action bar. Once you’re in the Montage creation screen, follow these steps to complete a Montage: 1. Choose captures to add as clips 2. Tap “Next” at the bottom of the screen 3. Select a Template by tapping on the one you want to use. 4. Tap “Next” in top right corner 5. Edit the title, clips, music, aspect ratio, and duration 6. Tap “Save” in the top right corner. Your Montage will now be saved in your Gallery.

How do I pair my glasses with the Meta View app?

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To pair your glasses, open the Meta View app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta View app, go to Settings and tap the ""Add Device"" button on the top right. Then:

1. Select either Ray-Ban Stories or Ray-Ban Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.

2. Make sure your glasses are turned on and placed in the case.

3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.

4. Your glasses should automatically appear in the app when they're ready to pair.

How do I add music to my videos using Meta View?

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With the Meta View app you can add music to your videos when creating a Montage. When you create a Montage you can choose music tracks to add to your shareable Montage.

How do the audio controls work?

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Use the touchpad on the right temple of your glasses to control playback and volume:

• Tap once to pause / resume playback

• Tap once to pause or play audio

• Double tap to skip forward

• Triple tap to skip back

• Swipe forward to turn the volume up

• Swipe back to turn the volume down


When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.

Can I talk to my glasses without using the wake word "Hey Meta"?

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When Voice is enabled, you can press and hold the touchpad to use it.

COVID-19 pandemic and eye protection

Learn more

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Can COVID-19 transmit through eyes?

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Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

Do glasses help protect against COVID-19?

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While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

What's the plan in order to assist store associates and employees?

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Because taking care of our employees is our primary focus at a time like this, all Sunglass Hut employees will be made whole on their paychecks over the next two weeks despite the store closures.

How should I clean my glasses in this period?

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COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

What can I do about increased screen time straining my eyes?

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There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Gift cards & e-gift cards

Read everything you need to know about buying them, using them and checking your balance.

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Can I use a gift card or e-gift card to make a purchase online?

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Of course you can. Use your gift card or an e-gift card online or at any one of our Sunglass Hut store locations and David Clulow. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type. Simply enter your gift card or e-gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

What is the difference between a gift card and an e-gift card?

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A gift card is a physical card (like a bank card) that has a unique gift card number and PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via e-mail and that has its own numbers exactly like a physical card. Both a physical gift card and an e-gift card can be used online or at any Sunglass Hut stores.

Can I make multiple purchases with my gift card?

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Sure you can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use. This is valid for the e-gift card too.

How do I purchase a gift card/e-gift card?

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You can buy a gift card right here at sunglasshut.com, just follow this link or any Sunglass Hut store using a valid form of payment, including another Sunglass Hut gift card.

To buy an e-gift card,
click here or find it directly in sunglasshut.com. Please note that you cannot purchase an e-gift card and a product on the same transaction.

Can I return a gift card or e-gift card?

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Unfortunately a Sunglass Hut gift card cannot be returned. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses. Just remember that gift card and e-gift cards expire after 12 months.

How do I check my gift card/e-gift card balance?

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You can check your gift card balance online by clicking here. Alternatively you can check in any Sunglass Hut store or by calling our Customer Services team at 0800.026.80.27. Please have you Gift Card number to hand when calling which you can find on the back of the card or for an e-gift card within the e-mail that was sent to you.

What if I lose my gift card?

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A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.

In case of e-gift cards, in case you mistakenly delete the e-mail or cannot find it, please contact customer service in order for them to trigger the e-mail again.

Do I need to spend the exact amount on my gift card/e-gift card?

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Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid payment method.

Can I use an e-gift card in a store?

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Of course. Both regular gift cards and e-gift cards can be used online and in all Sunglass Hut stores and David Clulow stores.

What exactly does the recipient receive when I send an e-gift card?

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When you have chosen the amount of the e-gift card that you want to send and checked out online then an e-mail is sent to the recipient informing them of your gift. The e-mail to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the gift card number and the PIN (so that it can be used either online or in-store). As the sender you will also receive an e-mail with all these details (except, of course, the gift card number and PIN).

Placing & tracking orders

Get the scoop on payment methods, promotion codes, order history and more.

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Do you have a catalog?

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Our website is essentially an online catalogue. You can browse by brand or search for specific styles. If you can’t find what you are looking for on SunglassHut.com one of our stores may stock the frame you need. You can find their contact details here.

When will I be charged for my order?

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Once you place your order the amount will appear as pending in your account. You’ll be charged for your order as soon as it dispatches from our fulfillment center.

How do I use promotion codes or coupons?

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You can redeem a promo code at the bottom left of the Shopping Bag before proceeding with the checkout process. If you need more instructions or have additional questions, simply give us a call at .

I am having issues adding my promocode. Can you help?

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Make sure there are no spaces left before or after the code and that the specific terms and conditions apply. If you need more instructions or have additional questions, simply give us a call at .

How do I track the status of my order?

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When your order ships from our fulfilment centre, you’ll receive an email confirmation with your UPS tracking number. We recommend you to check this tracking number on UPS.com and to contact them directly if there are any issues with the delivery.

How do I find my order number?

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Your order number will be displayed on screen after the order has been placed successfully. You will also receive a confirmation e-mail that will contain your order details.

How long will it take for me to receive my order?

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The estimated delivery date of all orders placed on our website is 2-3 business days (Monday to Saturday, excluding holidays), as we ship from Italy. Please be aware we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.

Can I purchase on sunglasshut.com/uk and pay later or in three installments?

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Yes, of course you can! You can use Klarna payment method at the checkout.

Can I cancel or change my existing order?

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To change or cancel an order you recently submitted, please simply give us a call at 0800 026 80 27 as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly. Customers are given one hour to cancel their orders after order placement, but after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.

How do I place a group or bulk order?

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First, check out our Corporate and Group Sales page at . If you need further assistance on placing a group or bulk order, please contact our customer service team at , .

Is the information I give you secure?

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Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

Shipping & Delivery

Find out when your order will arrive, as well as delivery methods and express delivery costs.

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What do I do if a product arrives damaged?

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If an item is damaged when it gets to you, simply contact customer care within seven days of receiving your product. The customer care agent will work with you to return the damaged product and ask if you’d like to place an order for a new pair. There’s no need to wait for your credit or refund to order another pair, but you will not be credited or refunded until the damaged pair is received. The credit will take 3-5 business days (depending on your financial institution)

What do I do if my order is incorrect or missing an item?

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Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us immediately. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for missing items. If you have questions about your order, just give us a call on , .

How much do you charge for shipping?

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We offer free delivery on all orders made on our website.

Responsible Shipping

Responsible shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to business days.

This shipping option consists of either:

  1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
  2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

- UPS 

- GLS 

*Some exclusions may apply.

Supported orders: Only the products shipped directly from our warehouse in Sedico are available for Responsible Shipping.

Can I re-route a shipped package to another address?

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Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Pick up in Store service in completely free.

Don’t forget that a special Sunglass Hut in-store offer is waiting for you on a second pair!

Shipping leading times by product category:

STANDARD

Buy online and pick up in store (product in stock at the store): 2 hours

Buy online and pick up in store (product shipped to store): 2 days*

RX

Buy online and pick up in store (product shipped): 8 days

RB REMIX

Ray-Ban Remix items will ship to store via standard delivery 4 business days

Products available for the same-day pick-up depend from in-store stock availability, which may vary. If the style selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.

*Please note that shipping times may vary during Holidays.

Can I exchange an item purchased online?

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To exchange an item purchased from sunglasshut.com please take the item, along with proof of purchase, to any UK Sunglass Hut store. You have days from the original date of purchase to exchange for another item. You will also need to bring your original method of payment with you. Sunglasshut.com do not currently have an online exchange procedure, however, you are able to return your product for a full refund within days and place a new order for an alternate item.

Can I return a gift that was purchased online?

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You can exchange a gift that was purchased online by visiting one of our UK stores, but a full refund can only be administered to the payment method that was used to purchase the gift. Sunglasshut.com do not currently have an online exchange procedure, however, you are able to return your product for a full refund within days, but please note that the refund will be applied to the original payment method.

What is the status of my return?

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We offer free returns via UPS. Once you have taken your return package to a UPS Drop Off Point, or it has been collected by a UPS driver, you are able to track your package by going to www.ups.com and use the tracking code provided for the return. Return package takes between 5-10 business days to reach our After Sales Centre, plus one extra business day for processing refund.

How do I make a return?

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At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our After Sales Centre using our Free UPS Return Shipping.

Can I see if a frame/style is available in a specific store?

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To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.

Can I buy online but pick up my sunglasses in a store?

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Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Pick up in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Pick up in Store service in completely free.

Shipping leading times by product category:

STANDARD

Buy online and pick up in store (product in stock at the store): same day

Buy online and pick up in store (product shipped to store): 2 business days*

RB REMIX

Ray-Ban Remix items will ship to store via standard delivery 4 business days

Products available for the same-day pick-up depend from in-store stock availability, which may vary. If the style selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.

*Please note that shipping times may vary during Holidays.

Returns, protection & exchanges

Read all the fine print and learn how to return, make a repair or replacement claim under your Sun Love Protection plan.

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How do I make a return?

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At Sunglass Hut, returns are easy. You can return online purchases to any of our stores, or ship them to us through our Free UPS Return Shipping. You can initiate your return and print your free shipping label here. You'll just need to enter the order number and email address used when placing the order. For more information click here. Please note that:

- In-store purchases may not be returned by mail and must be returned to a store

- Customised products may only be returned in case of warranty assistance (if the product is faulty or defective) after initiating a return procedure with our customer service team at .

How does the sunglass hut replacement discount work?

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We know that accidents happen and that shouldn't mean you can't enjoy your new sunglasses. If damage does occur, bring your frames into store and we'll give you an identical pair with a discount to the value of 50% of your original purchase.

You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store (excluding outlets) in the UK or www.sunglasshut.com/uk

Our Customer Service team is available

Online orders: You can contact us via email at or directly over the phone at providing your order number.
In store orders: You can reach us via email at customerservice@uk.sunglasshut.com providing your proof of purchase.

FOLLOW 3 SIMPLE STEPS

Step 1

Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets, concessions and airports)

Step 2

Provide your receipt/order confirmation as proof of purchase

Step 3

Exchange the broken sunglasses for a brand new pair receiving a discount of 50% of the original purchase price.

How should I return an order that I bought online but picked up in store?

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Items purchased on Sunglasshut.com can be returned to any Sunglass Hut store. For further information, click here. 

SUNGLASS CARE

Read what the experts recommend for keeping your sunglasses in top condition.

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How should I care for my sunglasses?

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Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you at https://www.sunglasshut.com/uk/sunglasses/store-locations.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibres into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.

What if I need my sunglasses adjusted?

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Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you at www.sunglasshut.com/uk/sunglasses/store-locations.

How do i find my frame size?

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For the great majority of people, more than 90% of our customers, Standard Size offers the correct fit.

Ray-Ban customization
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How the Ray Ban customization on sunglasshut.com works?

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Sunglasshut.com gives you the opportunity of engrave or fully customise selected Ray-Ban items.

Once you land in the selected Ray Ban product page, Click on the “Design your own” button and you will be able to choose among different combination of frame, lenses, temple tips, cases, engraving in order to receive an unique and personalised pair of sunglasses!

The service is available only for Ray Ban selected styles.

Deliveries will be managed within 7 business days if order is placed within 23.59 pm.

Customised or engraved items cannot be returned except in the rare case that a product is faulty or defective.

Some offensive or branded language may be rejected by our Custom configurator when engraving Ray-Ban products. Examples of what will cause the rejection by the censorship software: profanity words, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others.

Is it possible to return customised or engraved items?

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Please note that we cannot accept returns for engraved and customised products, except in the rare case that a product is faulty or defective.

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