Free and Easy Returns
EXTENDED RETURN PERIOD!
Orders placed between 1/3 and 1/5 can be returned until 1/6.
ONLINE PURCHASES: TO OUR E-COMMERCE LOGISTIC CENTRE OR TO OUR STORES IN UK
Our Free UPS Return Shipping lets you mail your purchase back to our e-commerce Centre at no additional cost within 30 days.
INSTRUCTIONS FOR RETURNS
Alternatively, always for free, you can return your order in store.
Returning online purchases by post, is super easy and always free. Here's what to do:
Repackage your item(s) in the original packaging including any documentation, accessories and manuals received with the product, making sure to include the proof of purchase delivered in the original order (the one in the black envelope) and filling the ‘Return Reason Form’ section (Quantity and Reason).
To return your package for free, you will need a new UPS return label. Just request it from our Customer Service, by email (firstname.lastname@example.org) or by phone ( 0800 975 0791 Mon-Fri 10AM-7PM), providing the original order number and confirming your original shipping address.
To meet your needs, we provide three alternative options for returning your order back to our e-commerce After Sales Centre:
1. BOOK A PICK-UP AT YOUR PLACE: call UPS on 03457 877 877 to book a free pick-up to any address in UK;
2. USE UPS DROP OFF POINT: take your return package to one of UPS Drop Off Points in UK (https://www.ups.com/dropoff?loc=en_GB) where they will take care of everything for you;
3. RETURN IN STORE: Purchases made on Sunglasshut.com/uk can be returned within a Sunglass Hut store locatin in UK, excluding outlet stores and Sunglass Hut concessions within department stores. Find a store near you with our Store Locator.
Alternatively, if you don't want to use UPS to return your order, you can organize a return with another carrier to the following address:
Sunglass Hut After Sales Centre
Parkway, Cross Point Business Park,
Coventry, West Midlands, CV2 2SYUNITED KINGDOM
In this case, you'll be responsible for paying delivery costs. Please note that we cannot accept responsibility for orders that are not received.
The return procedure usually takes 5-10 business days for your return to be received and processed by our After Sales Centre. Refunds will be issued in the same form as your original payment method and normally arrive within 15 business days of receipt. You will receive an email notification when we authorize the refund of the item(s). Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Returns shipped after 30 days from order date won’t be accepted.
Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS. You will be able to track your return on www.ups.com.
Please note that store purchases may not be returned by post and must be returned to a store.
Items purchased in a store may only be returned to a store within 30 days. You will require proof of the original purchase. For full terms and conditions, please refer to the receipt provided with your purchase. Returns to a store will only be accepted if the original black nose tag is still attached to the product.
IMPORTANT NOTICE: return policy for store purchases has been extended, visit our FAQ section for an IMPORTANT UPDATE ABOUT COVID-19.
Returning customised products
Please note that we cannot accept returns for customised products, except in the rare case that a product is faulty or defective.
Sunglass Hut Replacement Discount
Occasionally sunglasses break. It's sad, but true. But when it happens to sunglasses bought at Sunglass Hut, we replace them with the same pair (or equivalent, if unavailable) at 50% off the original price. INSTRUCTIONS
Broken sunglasses? Don't stress. If you break your sunglasses within 12 months of your purchase, our Sunglass Hut Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail
price. It'll definitely help take the edge off a tragic moment.
Keep in mind, this discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present
your proof of purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.
If damage does occur, bring your frames into store and we'll give you an identical pair at 50% off the full original
You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store in the UK (excluding outlets) or www.sunglasshut.com/uk.
FOLLOW 3 SIMPLE STEPS
1: Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets)
Step 2: Provide your receipt as proof of purchase
Step 3: Exchange the broken sunglasses for a brand new pair by paying 50% of the full
original retail price