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RETURN FOR ONLINE PURCHASES MADE AT SUNGLASSHUT.COM

Our Free UPS Return Shipping allows you to mail your purchase back to our warehouse at no additional cost within 30 days.
Alternatively, you can return your order in store, always for free. All you need is your proof of purchase and original packaging.
Please note that we cannot accept returns for engraved and customised products.

Refunds will be issued in the same form as your original payment method and will appear as a credit on your billing statement according to your card provider. For purchases made with a gift card, a new gift card will be issued through your email address on the order. You will receive an email notification when we authorize the refund of the item(s).

Credits can take up to 5 business days to process to your original payment method.

Please note that store purchases may not be returned by post and must be returned to a store.

INSTRUCTIONS FOR RETURNS

Returning online purchases is super easy and always free. Choose below the most appropriate procedure according to the product you originally purchased:

1. Standard sunglasses and prescription frame (this process is not valid for customised products and Ray-Ban Stories smart glasses):

Return through the mail with UPS:

a) On the “Order status” https://www.sunglasshut.com/uk/status page enter your order number and the email address used when placing your order.

b) Follow the guided procedure and print the Return Label & Authorization.

c) Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

d) Attach the pre-paid Return Label on the outside of the package covering any previous address label.

e) Once your label is attached and the package is secured, choose between the two options below:

1. BOOK A PICK-UP AT YOUR PLACE: call UPS at 03457 877 877 to book a free pick-up to any address in UK;

2. USE A UPS DROP OFF POINT: take your return package to one of the UPS Drop Off Points in the UK https://www.ups.com/dropoff?loc=en_GB where they will take care of everything for you;

It usually takes 5-10 business days for returns to be received and processed by our warehouse.

Customers assume the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS. You will be able to track your return on www.ups.com.

Return to a Sunglass Hut store:

Purchases made on our website can be returned to a Sunglass Hut store (excluding outlets, concessions, and airports). Exceptions on returns may apply (Sunglass Hut online collaborations and customised orders).

2. Ray-Ban Stories smart glasses

Call our Customer Service at 0800 026 80 27 Mon-Sat 10AM - 7PM and one of our advisors will be happy to guide you through the return procedure.

3. Customised products (Ray-Ban Custom Lab, Engraving)

Customised products, including engraved sunglasses, are ‘final sale’ only and cannot be returned. In case of warranty assistance (product is faulty or defective) request you can initiate a return procedure calling our customer service team at 0800 026 80 27 Mon-Sat 10AM - 7PM.

RETURN A STORE ORDER

For purchases made at one of our Sunglass Hut stores or at a store that has a Sunglass Hut counter, please visit the store for return options.

If you purchased from a Sunglass Hut within an airport, you will need to contact the specific store in the airport for return options.

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