How to Claim Sun Love Protection
To submit a claim with your SunLove Protection plan, please return to the retail location from which you purchased your product.
If you made your purchase online, please contact us directly.
Full details can be found in our terms and conditions.
What is covered
The warranty applies to manufacturing and material defects that become apparent during normal use of products purchased on Sunglass.com or Sunglass Hut Stores. Examples of valid warranty claims include:
- Frames that break due to material fatigue or production flaws
- Hinge failures caused by manufacturing defects
- Discoloration or deformation due to faulty materials
Please note:
- Lens scratches are considered normal wear and tear and are not covered, unless you can demonstrate the defect was present at the time of delivery.
- Cosmetic issues or damage caused by accidents or misuse are also excluded.
How to submit a warranty request
For assistance with your Sunglass Hut product purchased in store, we kindly suggest contacting the store directly.
If you're unable to reach the retailer — or if you bought your product on SunglassHut.com — you can submit a claim to our Sunglass Hut Support Team.
Some products sold by Sunglass Hut are manufactured by Luxottica, while others are made by third-party brands. Sunglass Hut provides assistance for all Luxottica manufactured products.
To check if your product is made by Luxottica, you can visit the brand list here: https://www.essilorluxottica.com/en/brands/eyewear
For non-Luxottica manufactured products we kindly suggest to contact the manufacturer directly.
For Luxottica-manufactured products:
Following a few simple steps, you can submit a Service Request in our Aftersales Portal:
- For Ray-Ban click here.
- For Oakley click here.
- For Costa del Mar products, click here
- For all other Luxottica products click here.
You will need to upload the following documents:
- Proof of purchase
- Clear pictures of the product and the defect to help us evaluate your request.
Our dedicated specialists will evaluate your request and provide assistance.
How to purchase replacement parts
At this link, you can find replacement parts for your sunglasses or prescription frames.
Replacement parts can be purchased exclusively for Luxottica manufactured products.
To determine whether your product is manufactured by Luxottica, please visit the following link: https://www.essilorluxottica.com/en/brands/eyewear/
After registering, click on “Buy Replacement Parts” and enter the model number of your frames. You will then be able to view the available replacement parts by selecting the correct model.
You can locate the model number on the left temple of your frame. Click here for a quick visual guide.
