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Returns, protection & exchanges

MAIN TOPICS

  • In-store returns
  • Instructions for online purchases returns
  • Return a store order
  • Return a 3rd party website order
  • Return policy addition
  • Sun Love Protection Plan

In-store returns

Bring your item into any Sunglass Hut store in the US and Canada and a member of our team will be happy to register your refund at the cash desk. You’ll receive a confirmation e-mail once your refund is processed.

Purchases made on our website can be returned to any Sunglass Hut store (excluding any purchases made at outlets, concession stands, and airports). Purchases made online on Oakley.com may also be returned to a Sunglass Hut store. Please note that exceptions on returns may apply (e.g.: Sunglass Hut online collaborations and custom orders).

Instructions for online purchases returns

Returning online purchases is easy and always free. Choose below the most appropriate procedure according to the product you originally purchased: 

1. Standard sunglasses and prescription frames (not valid for Ray-Ban Remix and Ray-Ban Smart glasses): 

Return through the mail with UPS: 

a) Go to “Order status” and enter your order number and the email address used when placing your order.

b) Follow the procedure and print the Return Label & Authorization.

c) Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents are not in risk of being damaged during shipping.

d) Attach the pre-paid Return Label on the outside of the package, covering any previous address label.

e) Once your label is attached and the package is secured, choose between the two options below:

It usually takes business days for returns to be received and processed by our warehouse.

Customers assume the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS. You will be able to track your return directly on the UPS website www.ups.com.

Purchases made on our website can be returned to a Sunglass Hut store (excluding outlets, concessions, and airports). Exceptions on returns may apply (Sunglass Hut online collaborations and customized orders).


2. Ray-Ban Smart glasses

Call our Customer Service at and one of our advisors will be happy to guide you through the return procedure.


3. Ray-Ban Remix and engraved products

Ray-Ban Remix and engraved products are ‘final sale’ only and cannot be returned.

If you have any doubts about the return procedures, call our customer service team at

Return a store order

For purchases made at one of our Sunglass Hut stores or at a store that has a Sunglass Hut counter, please visit the store for return options.

If you purchased from a Sunglass Hut within an airport, you will need to contact the specific store in the airport for return options.

Return a 3rd party website order

For purchases made at one of our 3rd party retailers, please visit the specific retailer you bought from.

Return policy addition

Items must be returned in their original condition (with original packaging, unused, untested, original tags, and resalable). If we receive returned items in a condition that doesn't meet our return requirements, we will decline the return. Should you submit a non-compliant return, you authorize us to charge you for the full amount of the non-compliant return using your original payment method and/or to reverse any refunds previously issued. Refunds will be issued after the returned product is received and inspected.

Sun Love Protection Plan

The Sun Love Protection Plan provides coverage for what you might do to your eyewear. If you drop and you break them, or you forget you've put them in your pocket and sit on them, you won't have to pay more than a small co-pay fee to repair or replace them with your Sun Love Protection Plan. The Sun Love Protection Plan can be added to your sunglasses when you purchase them in Sunglass Hut stores only (not online).

Please note that limitations and exclusions apply. See terms and conditions for full plan details. Term of your plan is one year plus two weeks to allow for delivery of your product. 

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