Manufacturing Warranty for items purchased in store & online at Sunglass Hut
Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) provides a warranty on its products against defects reported within 24 months of the date of purchase.
The applicable consumer laws in Australia protect consumers by giving them certain guaranteed rights when they buy goods and services. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
If your Frame, Sunglass or Accessory purchase is deemed by us to be defective within 24 months of date of purchase, bring it back to a Sunglass Hut store in the original country of purchase along with proof of purchase, and we will replace them or give you a refund at your request. For Purchases made in store warranty claims can only be made in a Sunglass Hut Store. If the original purchase was made in a Sunglass Hut Myer store, the damaged pair can only be returned in a Sunglass Hut Myer store.
We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer.
Unfortunately, we don't offer repair services or spare parts. Customers must present to a Sunglass Hut store in the country of purchase to process in-store all returns, exchanges and any warranty claims.
Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty is in addition to the other rights and remedies you have under the applicable laws.
Gift cards are excluded.
AUSTRALIA: Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.
Our express warranty is provided by:
Luxottica Retail Australia Pty Ltd (ACN 000 025 758)
Level 34-36, 1 Denison Street North Sydney NSW 2060 T. 1800 626 300. customercare@sunglasshut.com.au
You can request support in the following ways:
