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Warranty Policy

Manufacturing Warranty for items purchased in store & online at Sunglass Hut

Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) provides a warranty on its products against defects reported within 24 months of the date of purchase.

The applicable consumer laws in Australia protect consumers by giving them certain guaranteed rights when they buy goods and services.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. 

If your Frame, Sunglass or Accessory purchase is deemed by us to be defective within 24 months of date of purchase, bring it back to a Sunglass Hut store in the original country of purchase along with proof of purchase, and we will replace them or give you a refund at your request. For Purchases made in store warranty claims can only be made in a Sunglass Hut Store. If the original purchase was made in a Sunglass Hut Myer store, the damaged pair can only be returned in a Sunglass Hut Myer store.  

We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer. 

Unfortunately, we don't offer repair services or spare parts. Customers must present to a Sunglass Hut store in the country of purchase to process in-store all returns, exchanges and any warranty claims.    

Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty is in addition to the other rights and remedies you have under the applicable laws.   

Gift cards are excluded.

AUSTRALIA: Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

Our express warranty is provided by:

Luxottica Retail Australia Pty Ltd (ACN 000 025 758)

Level 34-36, 1 Denison Street North Sydney NSW 2060 T. 1800 626 300customercare@sunglasshut.com.au

You can request support in the following ways:

Products purchased in store in Australia

Simply bring your sunglasses along with proof of purchase to a Sunglass Hut store (except a Sunglass Hut concession within Myer), "which" will be able to assist you in assessing your warranty request.

Products purchased on sunglasshut.com (Australia)

Returns to store

Simply bring your sunglasses to a Sunglass Hut store along with proof of purchase for a warranty assessment. Products purchased online and brought in store for a warranty exchange will be processed as a refund from the online store and then as a new sale in-store, meaning there will be a delay of the refund credit to your account. The refund can take up to 3 - 5 business days to appear in your account, this is dependent on your individual bank processing time as well as the payment method used.

Sunglasshut.com purchases may not be returned to a Sunglass Hut concession inside of Myer.

Sunglasshut.com warranty request may not be returned via mail.

Our liability in relation to you

Nothing in this Warranty Policy shall be interpreted as intended to exclude or limit Luxottica's liability in the event of (a) death or personal injury caused by Luxottica's negligence; (b) fraud, false declarations or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with the applicable law.

RAY-BAN SMART GLASSES

Ray-Ban Smart Glasses models are subject to different terms and conditions. 

Download the full Ray-Ban Stories warranty here.

Download the full Ray-Ban Meta collection warranty here

You can take advantage of our online platform to send us your service request with a few simple steps. Our Customer Care team will be happy to provide you with the assistance you need.

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