Warranty Policy

Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) provides a warranty on its products against breakages caused by material or manufacturing defects reported within 24 months of the date of purchase.

This warranty does not cover: scratches on lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs and normal wear and tear including loss of screws.

Gift cards are excluded.

AUSTRALIA: Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

NEW ZEALAND: Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Consumer Guarantee Act (NZ) and other applicable laws.

Our express warranty is provided by:

Luxottica Retail Australia Pty Ltd (ACN 000 025 758)

Level 34-36, 1 Denison Street North Sydney NSW 2060 T. 1800 626 300. customer.care@luxottica.com.au

You can request support in the following ways: