Replace Your Sunglasses
Sign up to our free ‘In The Loop’ program and if you damage your sunglasses within 1 year you can take the opportunity to replace your sunglasses. We will give you 50% of the price you paid towards an identical pair*.
The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription frames.
Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase. This offer cannot be used for the purchase of sale items and is not to be used in conjunction with any other offer or discount. You must be a member of 'In The Loop’ and consent to receive marketing to be eligible for this offer.
Only available to be used once per original purchase. If an identical pair is unavailable a substitute pair greater than or equal to the price paid of the original pair will be offered. Damaged sunglasses will be retained by Sunglass Hut upon purchase of the new pair.
If your sunglasses are defective within 24 months of purchase, bring them back to a Sunglass Hut store in the original country of purchase along with proof of purchase, and we will replace them or give you a refund at your request. For Purchases made in store or online, warranty claims can only be made in a Sunglass Hut Store. If the original purchase was made in a Sunglass Hut Myer store, the damaged pair can only be returned in a Sunglass Hut Myer store.
Unfortunately, we don't offer repair services or spare parts. Customers must present to an Sunglass Hut store in the country of purchase to process all returns, exchanges and any warrenty claims.
Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty are in addition to the other rights and remedies you have under the applicable laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.
Return for online purchases made at sunglasshut.com
All purchases made online and in store during November 1 – December 24 2022 are eligible for 30-day returns. All other terms and conditions apply.
Sometimes things just don't work out. And we totally understand. Our free Australia Post Shipping allows you to mail your online purchases back to our warehouse at no additional cost within
Alternatively, you can return your order in store*, for free. All you need is your proof of purchase and original packaging.
Your sunglasses must be returned in the country of purchase with Proof of Purchase, in ‘as new’ and undamaged condition and with the original packaging. By "proof of purchase”, we mean a store receipt or Tax Invoice/Shipping Confirmation email to a Sunglass Hut retail store within 30 days from the date of purchase.
Our Change of Mind promise does not apply if you have broken or damaged the sunglasses in any way. It cannot be used or combined with any other offer, discount or promotion.
We cannot accept returns for engraved and customised products due to change of mind, except when a product is faulty or defective. In these cases, contact our Customer Care team for further instructions. Customised and engraved purchases cannot be returned in store.
Refunds will be issued in the same form as your original payment method and will appear as a credit on your billing statement according to your card provider. Credits can take up to 5 business days to process to your original payment method.*
For purchases made with a gift card, these products need to be returned by mail, a new gift card with the refund amount loaded will be mailed out to you and you will receive an email notification when we authorize the refund of the item(s).
Please note that for orders purchased with a Sunglass Hut gift card, you’ll need to contact our customer service team to confirm your ship-to-address so they can reissue you the refund in the form of a replacement gift card that will be express posted to you.
Purchases made with gift cards cannot be returned in store. Kindly, contact our customer service team.
*This depends on your individual bank processing time as well as the payment method used.
*Items may not be returned to a Sunglass Hut store inside a Myer and the store must be in the same country of purchase.