Skip to content

Store locator
Find a store near you

Questions or comments?
Send us an email and we'll get back to you within 24 hours. Or call us at (AU) 1800 556 926 (NZ) 0800 607 895

Questions or comments?
Send us an email and we'll get back to you within 24 hours.

Frequently Asked Question

IMPORTANT UPDATE AROUND COVID-19 - AUSTRALIA

Learn more about Sunglass Hut actions.

WHAT’S SUNGLASS HUT RESPONSE?

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalised experience you have grown to love with our commitment to keeping you healthy.

DO YOU PLAN ANY CHANGE TO STORE HOURS?

While we continue to live in challenging times, we are pleased to share with you news that we hope can brighten up your days: selected Sunglass Hut stores across Australia will reopen on Tuesday 12th May 2020. For the time being, stores will be open with reduced trading hours 11am – 5pm Monday – Sunday.
To find your nearest open store, click here.

IS IT SAFE TO VISIT YOUR STORES?

Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19:
• All our Sales Associates clean their hands frequently .
• All displayed sunglasses are cleaned before and after each trial.
• Each day our premises undergo a deep cleaning process with special attention to frequently touched surfaces.
• In order to make our premises a safe and healthy place to visit we are limiting the number of customers instore in accordance with the Australian Government mandates.
• We ask that all customers remember to keep 1.5-2 metres between you and others.

WHICH ARE THE MEASURES TO GUARANTEE SAFETY?

We are creating a safe and hygienic environment for our customers and our employees. We have adopted an extra vigilant cleaning protocol to minimise contaminants in the factories where our sunglasses are made, our stores and our company workplaces.

WHICH ARE THE MEASURES TO GUARANTEE SAFETY OF THE INDIVIDUALS WORKING IN YOUR DISTRIBUTION CENTERS?

While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel and postponed large-scale business gatherings.
All of this is designed to give our employees peace of mind as they continue to serve you.

WHAT’S THE PLAN FOR ONLINE ORDER FULFILLMENT?

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process.
When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask.

We remain open 24/7 online at www.sunglasshut.com .

CAN I RETURN ITEMS BOUGHT MORE THAN 90 DAYS AGO?

We have extended our returns period by 30 days from the day our stores re-open. You can rest assured our team are in store and ready to assist you to exchange or refund your pair of sunglasses. Please ensure to bring in your proof of purchase for a fast and efficient process.

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

If you need further assistance, please contact our customer service team, Monday – Friday 9am – 5pm.
Australia: customercare@sunglasshut.com.au

IMPORTANT UPDATE AROUND COVID-19 – NEW ZEALAND

Learn more about Sunglass Hut actions.

WHAT’S SUNGLASS HUT RESPONSE?

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalised experience you have grown to love with our commitment to keeping you healthy.

DO YOU PLAN ANY CHANGE TO STORE HOURS?

While we continue to live in challenging times, we are pleased to share with you news that we hope can brighten up your days: selected Sunglass Hut stores across New Zealand reopened on Thursday 14th of May 2020. For the time being, stores will be open with reduced trading hours 11am – 5pm Monday – Sunday.
To find your nearest open store, click here.

IS IT SAFE TO VISIT YOUR STORES?

Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19:
• All our Sales Associates clean their hands frequently.
• All displayed sunglasses are cleaned before and after each trial.
• Each day our premises undergo a deep cleaning process with special attention to frequently touched surfaces.
• To ensure appropriate physical distancing, our stores have a limit of 10 people at a time. We thank you for your understanding if we ask you to wait outside before we can assist you.
• We invite everyone to keep 2 metres from each other.

WHICH ARE THE MEASURES TO GUARANTEE SAFETY OF THE INDIVIDUALS WORKING IN YOUR DISTRIBUTION CENTERS?

While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel and postponed large-scale business gatherings.
All of this is designed to give our employees peace of mind as they continue to serve you.

WHAT’S THE PLAN FOR ONLINE ORDER FULFILLMENT?

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process.
When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask.

We remain open 24/7 online at www.sunglasshut.com .

CAN I RETURN ITEMS BOUGHT MORE THAN 90 DAYS AGO?

We have extended our returns period by 30 days from the day our stores re-open. You can rest assured our team are in store and ready to assist you to exchange or refund your pair of sunglasses. Please ensure to bring in your proof of purchase for a fast and efficient process.

WILL YOU BE EXTENDING YOUR WARRANTY POLICIES WHILE RETAIL STORES ARE CLOSED?

Sunglass Hut will be extending our warranty by the period of time for which we are closed. For example, if our retail stores are closed for two months then a 24-month warranty becomes a 26-month warranty.
Your rights and remedies under Australian and New Zealand Consumer Laws continue to apply.

WILL YOU BE EXTENDING YOUR ‘OOPS COVERAGE’ WHILE RETAIL STORES ARE CLOSED? OR CAN IT BE ACTIVATED ONLINE

Sunglass Hut is extending our “Oops coverage” by the period of time for which our retail stores are closed. For example, if our retail stores are closed for two months then the 12-month ‘Oops coverage’ becomes 14-months.
Unfortunately, we are unable to manage this process online.

WITH THE CURRENT SITUATION CAN WE REFUND GIFT CARDS?

Unfortunately, our gift card program is managed by a third party and as such we are unable to offer refunds on gift card purchases (as stated in our gift card terms and conditions on the back of the card).
Gift cards are valid for 3 years and can also be redeemed via our online store www.sunglasshut.com .

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

If you need further assistance, please contact our customer service team, Monday – Friday 9am – 5pm.
New Zealand:customercare@nz.sunglasshut.com.au

COVID-19 PANDEMIC AND EYE PROTECTION

Learn more.

CAN COVID-19 TRANSMIT THROUGH EYES?

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

DO GLASSES HELP PROTECT AGAINST COVID-19?

A While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

HOW SHOULD I CLEAN MY GLASSES IN THIS PERIOD?

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

WHAT CAN I DO ABOUT INCREASED SCREEN TIME STRAINING MY EYES?

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

PLACING & TRACKING ORDERS

Get the scoop on payment methods, promotion codes, order history and more.

RETURNS, REPLACEMENTS & EXCHANGES

Read all the fine print and learn how to return, replace or exchange an order the easy way.

SUNGLASS CARE

Read what the experts recommend for keeping your sunglasses in top condition.

SUNGLASSES STANDARDS

Read more information about the lens in the sunglasses you are viewing.

AUSTRALIAN SUNGLASS STANDARDS

All sunglasses sold within Australia are required to comply with Australian Sunglass Standard AS/NZS 1067:2003 so you can feel comfortable in the knowledge that your eyes are protected. All sunglasses sold within Australia and New Zealand are categorised. For more information about the lens in the sunglasses you are viewing, can be found below:

AU MANUFACTURER'S INFORMATION NOTE

In compliance with AS/NZS 1067.1.16
Retail: Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112. Wholesale: Luxottica South Pacific Holdings Pty Ltd (trading as Luxottica Australia) (ABN 58 104 629 772) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112.

HOW TO USE YOUR SUNGLASSES

Category and type of filter: such indication (a number and a letter) can be found on the packaging or on the Bar Code sticker (at the symbol*) or as the last two characters on the temple of the glasses where the model code is found. The number indicates the category of the filter (protection against sun glare 0=Very limited, 1=Limited, 2=Good, 3=High, 4=Very High*, for recommended use and for the description of filter categories see Table A below); the letter indicates the type of filter (N=Normal, P=Polarized, F=Photochromatic). For photochromatic lenses (F) the number indicates their category of use when they are tinted; when they are not tinted, they belong to 1 category lower.

LIMITATIONS OF USE

Not suitable for direct viewing of the sun or for viewing of solar eclipses; not suitable for use as protection against artificial light sources (e.g. solaria); not suitable for use as eye protection against mechanical impact hazards; filter category 1 to 3 – NOT SUITABLE FOR DRIVING IN TWILIGHT OR AT NIGHT; filter category 4 – NOT SUITABLE FOR DRIVING AND ROAD USE.

CLEANING AND MAINTENANCE

To clean your sunglasses, use water and soap avoiding all types of solvents or alcohol. Do not use dirty or abrasive cloths which could alter the features of the filters. Use only original accessories and spare parts.

PRESERVATION

Keep in the cloth or hard case in a dry place at a temperature between –10°C and +35°C.

*Table A - Description of Filter Categories

Description of Filter Categories table

LENS & FRAME TECHNOLOGY

Get to the bottom of all the benefits, plus find simple definitions for high-tech terms.

GIFT CARDS

Read everything you need to know about buying them and using them.

MY ACCOUNT

Learn how to create an account, edit your information, reset your password and more.

COMPANY INFORMATION

Find out where we're located and how to search for store locations around the world nearest you.

CAREERS

Learn where to search for jobs and how to apply - both for our corporate office and individual store locations.

Frequently Asked Questions





IMPORTANT UPDATE AROUND COVID-19 - AUSTRALIA

Learn more about Sunglass Hut actions.

WHAT’S SUNGLASS HUT RESPONSE?

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalised experience you have grown to love with our commitment to keeping you healthy.

DO YOU PLAN ANY CHANGE TO STORE HOURS?

While we continue to live in challenging times, we are pleased to share with you news that we hope can brighten up your days: selected Sunglass Hut stores across Australia will reopen on Tuesday 12th May 2020. For the time being, stores will be open with reduced trading hours 11am – 5pm Monday – Sunday. To find your nearest open store, click here.

IS IT SAFE TO VISIT YOUR STORES?

Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19:
• All our Sales Associates clean their hands frequently • All displayed sunglasses are cleaned before and after each trial. • Each day our premises undergo a deep cleaning process with special attention to frequently touched surfaces • In order to make our premises a safe and healthy place to visit we are limiting the number of customers instore in accordance with the Australian Government mandates. • We ask that all customers remember to keep 1.5-2 metres between you and others

WHICH ARE THE MEASURES TO GUARANTEE SAFETY?

We are creating a safe and hygienic environment for our customers and our employees. We have adopted an extra vigilant cleaning protocol to minimise contaminants in the factories where our sunglasses are made, our stores and our company workplaces.

WHICH ARE THE MEASURES TO GUARANTEE SAFETY OF THE INDIVIDUALS WORKING IN YOUR DISTRIBUTION CENTERS?

While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel and postponed large-scale business gatherings.
All of this is designed to give our employees peace of mind as they continue to serve you.

WHAT’S THE PLAN FOR ONLINE ORDER FULFILLMENT?

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process.
When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask.

We remain open 24/7 online at www.sunglasshut.com .

CAN I RETURN ITEMS BOUGHT MORE THAN 90 DAYS AGO?

We have extended our returns period by 30 days from the day our stores re-open. You can rest assured our team are in store and ready to assist you to exchange or refund your pair of sunglasses. Please ensure to bring in your proof of purchase for a fast and efficient process.

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

If you need further assistance, please contact our customer service team, Monday – Friday 9am – 5pm.
Australia: customercare@sunglasshut.com.au
New Zealand: mailto:customercare@nz.sunglasshut.com.au




IMPORTANT UPDATE AROUND COVID-19 – NEW ZEALAND

DO YOU PLAN ANY CHANGE TO STORE HOURS?

While we continue to live in challenging times, we are pleased to share with you news that we hope can brighten up your days: selected Sunglass Hut stores across New Zealand reopened on Tuesday 14th of May 2020. For the time being, stores will be open with reduced trading hours 11am – 5pm Monday – Sunday. To find your nearest open store, click here.

IS IT SAFE TO VISIT YOUR STORES?

Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19:
• All our Sales Associates clean their hands frequently
• All displayed sunglasses are cleaned before and after each trial.
• Each day our premises undergo a deep cleaning process with special attention to frequently touched surfaces.
• To ensure appropriate physical distancing, our stores have a limit of 10 people at a time. We thank you for your understanding if we ask you to wait outside before we can assist you.
• We invite everyone to keep 2 metres from each other.

COVID-19 PANDEMIC AND EYE PROTECTION

Learn more.

CAN COVID-19 TRANSMIT THROUGH EYES?

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

DO GLASSES HELP PROTECT AGAINST COVID-19?

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

HOW SHOULD I CLEAN MY GLASSES IN THIS PERIOD?

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

WHAT CAN I DO ABOUT INCREASED SCREEN TIME STRAINING MY EYES?

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.





SUNGLASSES STANDARDS

Read more information about the lens in the sunglasses you are viewing.

AUSTRALIAN SUNGLASS STANDARDS

All sunglasses sold within Australia are required to comply with Australian Sunglass Standard AS/NZS 1067:2003 so you can feel comfortable in the knowledge that your eyes are protected. All sunglasses sold within Australia and New Zealand are categorised. For more information about the lens in the sunglasses you are viewing, can be found below:

AU MANUFACTURER'S INFORMATION NOTE

In compliance with AS/NZS 1067.1.16
Retail: Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112. Wholesale: Luxottica South Pacific Holdings Pty Ltd (trading as Luxottica Australia) (ABN 58 104 629 772) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112.

HOW TO USE YOUR SUNGLASSES

Category and type of filter: such indication (a number and a letter) can be found on the packaging or on the Bar Code sticker (at the symbol*) or as the last two characters on the temple of the glasses where the model code is found. The number indicates the category of the filter (protection against sun glare 0=Very limited, 1=Limited, 2=Good, 3=High, 4=Very High*, for recommended use and for the description of filter categories see Table A below); the letter indicates the type of filter (N=Normal, P=Polarized, F=Photochromatic). For photochromatic lenses (F) the number indicates their category of use when they are tinted; when they are not tinted, they belong to 1 category lower.

LIMITATIONS OF USE

Not suitable for direct viewing of the sun or for viewing of solar eclipses; not suitable for use as protection against artificial light sources (e.g. solaria); not suitable for use as eye protection against mechanical impact hazards; filter category 1 to 3 – NOT SUITABLE FOR DRIVING IN TWILIGHT OR AT NIGHT; filter category 4 – NOT SUITABLE FOR DRIVING AND ROAD USE.

CLEANING AND MAINTENANCE

To clean your sunglasses, use water and soap avoiding all types of solvents or alcohol. Do not use dirty or abrasive cloths which could alter the features of the filters. Use only original accessories and spare parts.

PRESERVATION

Keep in the cloth or hard case in a dry place at a temperature between –10°C and +35°C.





PLACING & TRACKING ORDERS

Get the scoop on payment methods, promotion codes, order history and more.

RETURNS, REPLACEMENTS & EXCHANGES

Read all the fine print and learn how to return, replace or exchange an order the easy way.

SUNGLASS CARE

Read what the experts recommend for keeping your sunglasses in top condition.




LENS & FRAME TECHNOLOGY

Get to the bottom of all the benefits, plus find simple definitions for high-tech terms.

GIFT CARDS

Read everything you need to know about buying them and using them.

MY ACCOUNT

Learn how to create an account, edit your information, reset your password and more.

COMPANY INFORMATION

Find out where we're located and how to search for store locations around the world nearest you.

CAREERS

Learn where to search for jobs and how to apply - both for our corporate office and individual store locations.

Shopping Bag (0)

Close

Favourites

0 

Just added:

Loading
Loader
Loading
Loader