Sunglass Hut stands behind all sunglass products that it sells. That's why every pair of sunglasses that you buy from Sunglass Hut comes with these promises ("Perfect Pair Promise").
Occasionally sunglasses break. It's sad, but true. So if you break or damage your purchased sunglasses within 12 months of date of purchase, our Oops Coverage replacement discount is available. This replacement discount is 50% of the retail price paid at the time of purchase for the damaged sunglasses (75% replacement discount will apply for Sunglass Hut Credit Card holders) towards the purchase of the new replacement pair.
Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. Proof of purchase must be presented. Learn more
Easy sunglass shopping means never having to pay for shipping. So at SunglassHut.com, we provide free two-day shipping on every order and free returns. Learn more
We want your new shades to fit and feel as amazing as they look. We'll help keep your sunglasses in great condition for their lifetime. Bring them in for a complimentary adjustment at any Sunglass Hut store. Just walk up to the counter and ask. Store locator
Sometimes things just don't work out. And we totally understand. If you're not thrilled with your purchase, you've got 90 days from the purchase date to return your sunglasses to Sunglass Hut for either a full refund or an exchange.
You'll just need proof of purchase and original packaging.
Product sold "As-Is" may not be returned or exchanged. Learn more
You have high standards; we have high standards. If your sunglasses are defective within 24 months of purchase, we'll replace them or refund your purchase.
If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine if you are entitled to a replacement or refund.
Proof of purchase and original packaging must be presented. Learn More
We want your shades to look as good as they did the day you bought them. Just bring them back in for a complimentary cleaning; anytime, our treat. We are happy to help you look your best. Store Locator
Our Sunglass Hut - Perfect Pair Promise applies only to purchases of sunglass products by consumers. It does not apply to commercial purchasers or resellers of sunglass products. Our Perfect Pair Promise does not apply to sunglasses sold as "imperfect" or "as-is merchandise". All claims are subject to the returned sunglass product being genuine and unaltered.
It does not apply in the case of lost or stolen sunglasses or where Proof of Purchase is not provided. All claims must be made within the stipulated timeframe from the date of purchase.
To make a claim the consumer must return the sunglass product to any Sunglass Hut retail store in the country where the product has been purchased. If for any reason the consumer cannot return the sunglass product to the original Sunglass Hut retail store, the consumer should contact Sunglass Hut customer service at 1.800.sunglas (1.800.786.4527) or www.sunglasshut.com.
The consumer is responsible for paying its own costs associated with making the claim.
Any refunds will be provided with the same method of the payment or store credit upon discretion of the consumer. The refund amount will be the amount of the original retail price paid by the consumer as evidenced in the provided Proof of Purchase document. Where the original purchase was made by gift card, a replacement gift card will be provided.
The consumer agrees to transfer ownership of the returned sunglass product to the Sunglass Hut retail store. The returned sunglass product will not be given back to the consumer.
The Sunglass Hut retail store will assess the sunglasses to determine whether the claim falls within the terms of the Sunglass Hut - Perfect Pair Promise. The Sunglass Hut retail store's decision is final. You may also have a right to make a claim under the manufacturer's own warranty for the sunglasses. You should check the manufacturer's warranty for any right of return and conditions for return. The Sunglass Hut retail store will in any case offer assistance for 24 months from the date of purchase, despite any shorter term of the manufacturer's warranty. The Sunglass Hut - Perfect Pair Promise does not exclude or otherwise limit the terms of any manufacturer warranty. Sunglass Hut reserves the right in its discretion to cancel or modify the terms of the Perfect Pair Promise at any time.
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by the Sunglass Hut - Perfect Pair Promise are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Sunglass Hut - Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. For example, you may have additional rights of return where the sunglasses have a manufacturing defect.
For customer queries or support contact Sunglass Hut customer service at 1.800.sunglas (1.800.786.4527) or www.sunglasshut.com.