Instructions for online purchases
Returning online purchases is super easy and always free. Choose the most appropriate procedure according to the product you originally purchased:
To return via mail
(this process is not valid for customised products)
Our Free Returns policy lets you mail your purchase back to our Fulfilment Centre at no additional cost within 14 days. Returning online purchases by mail is super easy and always free.
Here's what to do:
- Go to the “Order status” page here and enter your details. This will look up your recent orders to then generate a return.
- Follow the steps to generate and print the Return Label & Authorisation.
- Pack item(s) in the original packaging, including any documentation, accessories and manuals received with the product - making sure the package is secure and that the contents are not at risk being damaged during shipping.
- Attach the pre-paid return label on the outside of the package ensuring that any previous address labels are covered. Alternatively, bring a digital copy of your pre-paid return label to your nearest Post Office. They can scan and print your label for you.
- Drop your package at any Australia Post or New Zealand Post store or box.
- Track your return for AU at www.auspost.com.au or for NZ at www.nzpost.co.nz
Please allow up to 5 business days for our team to process your return once it is received at our Fulfilment Centre.
Customised products (Ray-Ban custom lab):
Customised products are ‘final sale’ only and cannot be returned. In case of warranty assistance please contact our Customer Care team here