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Free and Easy Returns

Sometimes things just don’t work out. And we totally understand. If you’re not thrilled with your purchase, you’ve got 90 days from the original purchase date to return your purchased sunglasses in original condition to Sunglass Hut for a full refund

RETURNING PRODUCTS TO SUNGLASS HUT

I purchased from SunglassHut.com and want to make a return:

  1. Find your Order # (e.g. SGH21455509). It is contained in your ‘Order Confirmation’ and ‘Shipment Confirmation’ emails and should also be included in your order on the paper packing slip.

  2. Print A Free Return Shipping Label. Click here to configure and print your return shipping label. Note: to log a new return request you will need to type in “order number” and “zip code”
 

I purchased from a Sunglass Hut Retail Store and want to make a return:

  1. If you made your purchase at a Sunglass Hut Retail store, you will need to return it to a Sunglass Hut retail store location. Mailing it back to use will delay your refund.

IMPORTANT !

  • How long will it take to get my refund? Return and refund processing may take up to two (2) weeks, depending on where you live (return shipping timing) and how you paid for your order (PayPal refund processing takes additional processing time).

  • Do you want a quicker refund? Returning your online order to a Sunglass Hut Retail store will allow you to receive your refund within 1 to 3 business days. You will need to provide a proof of purchase (e.g. Order Confirmation Email, Shipping Email, or included packing slip) at the Sunglass Hut Retail to complete the return and receive your refund on the original payment method. See more details on the “RETURN TO STORE” section here below.

  • Using Your Own Shipping Method. If you don't want to use the provided Free Return Shipping, you can always mail your package back, on your own, to the address below. You must include proof of purchase, containing your Order # (e.g. SGH21455509, with your return in order for a refund to be processed.

 

Return To:
Luxottica After Sales Center – SGH.com
420 Westridge Pkwy, Building 100
McDonough, GA 30253

RETURNING CUSTOMIZED PRODUCTS

Customized products, including engraved Sunglasses, are ‘final sale’ only and cannot be returned.

Return to a Store

With more than 1,300 Sunglass Hut locations, you can find a store near you to return or exchange in person within 90 days of purchase. Sunglasshut.com purchases may not be returned to a Sunglass Hut store inside of Macy’s. If a purchase was made at www.Macys.com please follow the instructions on the packing slip included in your order.

Whether you made your purchase in person or online, you can always return products at one of our Sunglass Hut retail stores. Just bring your product, proof of purchase and original packaging into a store within 90 days of your purchase, and we'll provide you with a complete refund. Sunglasshut.com purchases may not be returned in a Macy’s store location. If a purchase was made at www.macys.com please follow the instructions on the packing slip included in your order.

Refunds will be issued in the same form as your original payment method. For purchases made with a gift card, a new gift card will be issued.

Without proof of purchase, you can exchange your purchase or get a store credit based on current selling prices. Remember, products sold "As Is" may not be returned or exchanged.

Sunglasses that have been engraved by Sunglass Hut, are eligible for the 50% replacement offer for both the replacement sunglass frame and the engraving service fee.

Replacement Coverage (Sun Perks members only)*

Occasionally sunglasses break. It’s sad but true. So if you're a Sun Perks member and you break or damage your purchased sunglasses within 12 months of the date of purchase, our Replacement Coverage discount is available. This replacement discount is 50% of the retail price paid at the time of purchase for the damaged sunglasses towards the purchase of a new replacement pair.

Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the original date of purchase. Replacement pairs must be of equal or greater value than the original purchase pair. Replacement Coverage may not be combined with other discounts or promotions, does not apply to loss or theft, and may only be used once within the 12-month period following the original purchase date. Proof of purchase must be presented. Certain exclusions may apply see associate for additional details.

*Sunglass Hut at Hudson’s Bay, and Select Sunglass Hut airport locations are unable to honor Replacement coverage.



If you would like additional information about warranty and repair for the following brands, please visit www.luxottica.com/usa.

  • Ray-Ban
  • Vogue Eyewear
  • Persol
  • Arnette
  • Giorgio Armani
  • Emporio Armani
  • Armani Exchange
  • Brooks Brothers
  • Bulgari
  • Burberry
  • Chanel
  • Coach
  • Dolce&Gabbana
  • DKNY
  • Polo Ralph Lauren
  • Ralph Lauren
  • Ralph
  • Prada
  • Miu Miu
  • Tiffany
  • Tory Burch
  • Michael Kors
  • Versace
  • Valentino
  • Sunglass Hut Collection



For spare parts orders please contact 1-800-343-5594 Monday through Friday from 9:00AM – 5:30PM EST. Be prepared to provide the eyewear model number, color code and eye size. These numbers can usually be found inside the left arm of your eyewear.



If you would like additional information about warranty and repair for Oakley, Oliver Peoples, Paul Smith, Stella McCartney, Alain Mikli and Starck Eyes, please visit www.luxottica.com/en/node/6879.



For all other brands, please contact the brand’s warranty and repair department directly for further information.

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