FAQs

  • Gift Cards | SunglassHut.com

    Read everything you need to know about buying them, using them and checking your balance.

    • - Can I use a gift card to make a purchase online?

      Of course you can. Use your gift card online or at any one of our nearly 2,000 store locations. Gift cards can be used to make a full or partial payment of an order. You can use multiple gift cards for a single order. And if your gift card falls short, you can make up the balance with a valid credit card.

    • - Can I make multiple purchases with my gift card?

      You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

    • - How do I purchase a gift card?

      You can buy a gift card right here at sunglasshut.com or any Sunglass Hut store using a valid form of payment, including another Sunglass Hut gift card.

    • - Can I return a gift card?

      Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses.

    • - How do I check my gift card balance?

      You can check your gift card balance online by clicking here. Alternatively you can check in any Sunglass Hut store or by calling our Customer Services team at 1-888-860-7966 Please have you Gift Card number to hand when calling.

    • - What if I lose my gift card?

      A gift card should be treated just as you treat cash. If you no longer have your gift card then we sadly cannot offer a replacement.

    • - Do I need to spend the exact amount on my gift card?

      Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid credit card.

  • Placing & Tracking Orders | SunglassHut.com

    Get the scoop on payment methods, promotion codes, order history and more.

    • - Do you have a catalog?

      Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers.

    • - What forms of payment do you accept?

      For purchases online, Sunglass Hut is proud to accept the following:

      • MasterCard
      • Visa
      • American Express
      • Discover
      • PayPal®
      • Sunglass Hut Gift Cards
      • JCB

      We do no accept:

      • Cash
      • Personal checks
      • Money orders
      • Cash-On-Delivery (C.O.D.)

    • - When will I be billed for my order?

      You'll be billed for your order as soon as it ships from our fulfillment center.

    • - How does PayPal® work?

      PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout on the sunglasshut.com website and choose your method of payment. Your funds are transferred immediately and securely.

      PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

    • - How do I contact PayPal® customer service?

      For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

      If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

    • - Can I combine PayPal® and a gift card to pay for my order?

      No. If you're making a purchase with a gift card, you'll need to pay off any remaining balance with a credit card. PayPal® will no longer appear as a payment option once a gift card is applied to the cost of the order.

    • - How much will I be charged for sales tax?

      That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout.

    • - Do you issue credit for tax-exempt status?

      Yes. If your company is eligible for tax-exempt status, please call us at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST and select option 2.

      Our team will be happy to help you with an approved tax-exempt order.

    • - How do I use promotion codes or coupons?

      To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page. If you need more instruction or have additional questions, simply give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - What if I forgot to enter my promotion code?

      Depending on when your order was placed, we may still be able to apply the promotion. Give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - What if the promotion code did not apply properly?

      If you're having any trouble entering a promotion code our customer service team can help. Give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - How do I track the status of my order?

      When your order ships from our fulfillment center, you'll receive an email confirmation with your shipping tracking number. Unless your order is being shipped to an APO/FPO address, you can go to www.ups.com. and enter your tracking number to check delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS) and can be tracked at www.usps.com.

    • - How do I find my order number?

      After you place your order, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

    • - How long will it take for me to receive my order?

      For purchases made in the continental United States, use the guide below to estimate delivery time.

      • Standard: Allow 7-10 business days for delivery
      • Second Business Day: Allow 2-3 business days for delivery
      • Next Business Day: Allow 1-2 business days for delivery

      Business days are Monday through Friday, excluding U.S. federal holidays.

      All standard orders will be processed and shipped the next business day. Expedited orders placed after 2PM EST, will also be processed and shipped the next business day. Unfortunately, we can't ship to hotels.


    • - Can I change or cancel an existing order?

      Unfortuantely, we don't have the ability to cancel an order once it has been placed. Please simply return the order oncce recieved for a full refund, using the free returns service.

    • - Can I order by phone, email or fax?

      We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order, call us at 1.800. SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - How do I place a group or bulk order?

      First, check out our Corporate and Group Sales page! If you need further assistance on placing a group or bulk order, please contact our customer service team at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - Is the information I give you secure?

      Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

  • Shipping & Delivery | SunglassHut.com

    Find out when your order will arrive, as well a shipping methods and express delivery costs.

    • - What do I do if a product arrives damaged?

      If an item is damaged when it gets to you, simply contact us within 14 days of receiving the shipment. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for damages. If you have questions about your order, just give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - What do I do if my order is incorrect or missing an item?

      Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us within 14 days of receiving the shipment. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for missing items. If you have questions about your order, just give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - Can my order be shipped to a P.O. Box?

      Only APO/FPO orders, which use USPS, may be shipped to a P.O. Box.s

    • - Can I buy online but pick up my sunglasses in a store?

      Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service.
      When on the Shipping section of the checkout click ‘Pick up in Store’ and choose the location of your choice to pick up your sunglasses.
      As always we offer free two day shipping, a free ground service or a next day service for $17.95

    • - How much do you charge for shipping?

      We offer two-day delivery for free! You may also select a standard service if you prefer (3-7 business days) and for a next business day service the cost is $17.95.

      For USPS PO Boxes and APO/FPO addresses shipping is also free and takes between 3-7 business days.

    • - Can I re-route a shipped package to another address?

      For security reasons, we're unable to redirect a shipped package. We apologize for any inconvenience. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.

    • - Can my order be delivered to Canada?

      Yes, we do ship to Canada. Simply select Canada from the 'Select Country' drop down box at the top of any page to start shopping. Please note that when placing orders outside of the United States, import fees and customs declarations will be assessed, and the new price will be displayed on the checkout page before you confirm your order.

    • - Can my order be delivered to the U.S. Territories?

      Online orders may only be shipped to the U.S. and Canada. To place an order for delivery to the U.S. territories, please place your order by phone with our customer service team. Just call 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

    • - What is the delivery time to an APO/FPO address?

      The delivery time to an APO/FPO address is 3-7 business days.

    • - How do I send items to multiple addresses?

      If you need to ship to multiple addresses, you'll have to place a separate order for each address.

  • Returns, Replacements & Exchanges | SunglassHut.com

    Read all the fine print and learn how to return, replace or exchange an order the easy way.

    • - Can I return items purchased on sunglasshut.com to a Sunglass Hut store?

      You sure can. When you buy online you can return in store or in the mail. It's that easy.

    • - Can I exchange an item purchased online?

      Yes. Just send it back through our free UPS return service. If you want to speed up the process, call our customer service team and tell them you want a quick exchange. They'll order your new merchandise and we'll credit your account when it arrives. Simple.

      You can also just walk into any one of our 2000 store locations and, provided you've got proof of purchase and your original packaging, we'll exchange it on the spot.

    • - Can I return a gift that was purchased online?

      You can exchange a gift that was purchased online, but a full refund can only be administered to the credit card that was used to purchase the gift.

    • - Can I return a gift card?

      Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

    • - What is the status of my return?

      When selecting a shipping method, we always recommend you use a traceable method, like our free UPS return service, FedEx or insured mail. That way you can confirm that we got it. Your return will be processed 10-14 business days from the date we receive your package, but please allow 3-5 business days for the return package to reach our fulfillment center.

    • - What return method should I use for a PayPal® purchase?s

      The best way to receive a refund to your PayPal® account is to return your purchase by mail to our Customer Care Center. We offer Free UPS Return Shipping for all online orders. Get instructions for returning by mail.

    • - Can I make a return with a gift receipt?

      You can't get a refund, but you can exchange your gift or receive store credit.

    • - How do I make a return?

      At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our Customer Care Center using our Free UPS Return Shipping. Please note that store purchases may not be returned by mail and must be returned to a store. Learn more.

    • - What is your return policy?

      90-Day Trial

      We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 90 days of purchase qualify for a full refund or exchange.

      Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Products sold as "Imperfect" may not be returned or exchanged.

      Sunglass Replacement Discount

      If you break your sunglasses after 90 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

      This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley and Maui Jim products as well as general products sold as "Imperfect" are not eligible for this program.

      Defective Products

      If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Products sold as "Imperfect" may not be returned or exchanged.

      Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details.

    • - How does the Sunglass Hut Replacement Discount work?

      If you break your sunglasses after 90 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

      This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Oakley products and products sold as "Imperfect" are not eligible for the program.

      However, if you sunglasses are defective, just provide your proof of purchase and original packaging, and we'll refund your purchase or exchange your sunglasses up to 12 months after your purchase. Products sold as "Imperfect" may not be returned or exchanged.

  • Sunglass Care | SunglassHut.com

    Read what the experts recommend for keeping your sunglasses in top condition.

    • - How should I care for my sunglasses?

      Keeping your sunglasses clean with help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

      So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

      To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

      While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.

    • - How can I order accessories and/or cleaning supplies?

      We're in the process of adding accessories and cleaning supplies to our online product catalog so please check back soon!

    • - What if I need my sunglasses adjusted?

      Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

  • Lens & Frame Technology | SunglassHut.com

    Get to the bottom of all the benefits, plus find simple definitions for high-tech terms.

    • - What does "polarized" mean?

      Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception.

    • - What does "photochromatic" mean?

      Photochromatic lenses darken with UV exposure, adjusting to a variety of light conditions.

    • - What are anti-reflective lenses?

      Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

    • - What are the benefits of gradient lenses?

      Gradient lenses fade from a darker tint to a lighter tint, allowing for comfortable vision over a wide range of distance and lighting conditions.

    • - Why might I want interchangeable lenses?

      Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

    • - What are the benefits of mirrored lenses?

      Mirrored lenses have reflective coating that reduces the amount of light passing through to the eye.

    • - How do I find my frame size?

      To find your frame size, measure your features according to this guide:

      Eye Size:
      Measured from outermost edges of lenses horizontally.
      Approx. 40mil - 62mil

      Bridge Size:
      The distance between lenses.
      Approx. 14mil - 24mil

      Temple Size:
      Length of the temple piece - also known as the arm piece or earpiece.
      Approx. 120mil - 150mil

    • - What difference do lens colors make?

      All colors absorb light differently. Lens colors determine which parts of the light spectrum pass through the lens to your eye.

      • Gray or "smoked" lenses protect eyes from dangerous ultraviolet radiation without distorting colors. They reduce glare and absorb the same quality of light at any wavelength, which makes them good for driving, prolonged wear and general use.
      • Yellow lenses filter out near-UV blue light while allowing a larger percentage of other frequencies through. Since blue light creates glare, these lenses make everything really bright and sharp. Just don't use them for anything that requires accurate color perception. With yellow lenses, colors are very distorted
      • Brown lenses are good for general use. Like yellow lenses, they filter out a large proportion of blue light, but they offer greater clarity and contrast, and help you maintain optimal vision even in irregular light.
      • Green lenses offer the highest contrast and greatest visual acuity of any tint. They also filter some blue light and reduce glare. This filter is recommended for prolonged use in extreme conditions.
      • Purple and rose lenses offer the best contrast for object against a green or blue background, making them ideal for water sports.
  • My Account | SunglassHut.com

    Learn how to create an account, edit your information, reset your password and more.

  • Company Information | SunglassHut.com

    Find out where we're located and how to search for store locations around the world nearest you.

  • Careers | SunglassHut.com

    Learn where to search for jobs and how to apply - both for our corporate office and individual store locations.

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