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Send us an email and we'll get back to you within 24 hours. Or call us at (AU) 1800 556 926 (NZ) 0800 607 895

Free and Easy Returns

Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 90 days to return it for either a full refund or an exchange. You’ll need proof of purchase (ie: your receipt), and the shades in original condition.

Returns

RETURN TO A STORE

With more than 150 Sunglass Hut locations in Australia and 20 + across New Zealand, you can find a store near you in the country that you purchased from to return or exchange in person within 90 days.Sunglasshut.com purchases may not be returned to a Sunglass Hut store inside of Myer. If a purchase was made at www.myer.com.au please follow the instructions on the packaging slip included in your order.



If your sunglasses are defective within 24 months of purchase just bring them back to the Sunglass Hut store you purchased them from with the proof of purchase (i.e. your receipt) and we’ll replace them or give you a refund. Unfortunately, we don’t offer spare parts or repair services.

If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund.

Except where the products are defective, you will be responsible for any expenses in returning them to us and collecting them.

Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque.
No refunds will be given for purchases of gift cards.

Please note that the benefits given to you under our Return Policy are in addition to other rights and remedies you have under the Australian Consumer Law and in New Zealand, the Consumer Guarantees Act 1993. That is, our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by the Sunglass Hut - Perfect Pair Promise are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Sunglass Hut - Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. For example, you may have additional rights of return and/or repair where the sunglasses have a manufacturing defect.

This warranty is given by Sunglass World Holdings Pty Limited (ACN 066 329 931), 75 Talavera Road, Macquarie Park, NSW, 2113.

Phone: 1800 556 926
Phone NZ: 0800 607 895
Email: customer.care@luxottica.com.au
Email NZ: customer.care@nz.luxottica.com.au

If your sunglasses are defective within 24 months of purchase just bring them back to the Sunglass Hut
store you purchased them from with the proof of purchase (i.e. your receipt) and we’ll replace them or give
you a refund. Unfortunately, we don’t offer spare parts or repair services.

If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be
returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund.

Except where the products are defective, you will be responsible for any expenses in returning them to us and collecting them.

Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque.
No refunds will be given for purchases of gift cards.

Please note that the benefits given to you under our Return Policy are in addition to other rights and remedies
you have under the Australian Consumer Law and in New Zealand, the Consumer Guarantees Act 1993. That is, our goods come with guarantees that cannot be
excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the
benefits conferred by the Sunglass Hut - Perfect Pair Promise are in addition to all rights and remedies conveyed by such consumer protection laws and
regulations. The Sunglass Hut - Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer
protection laws and regulations. For example, you may have additional rights of return and/or repair where the sunglasses have a manufacturing defect.

This warranty is given by Sunglass World Holdings Pty Limited (ACN 066 329 931), 75 Talavera Road, Macquarie Park, NSW, 2113.
Phone: 1800 556 926

Phone NZ: 0800 607 895
Email: customer.care@luxottica.com.au
Email NZ: customer.care@nz.luxottica.com.au

RETURN VIA MAIL

Our Free Return Shipping lets you mail your purchase back to our Customer Care Centre at no additional cost within 90 days.



Returning online purchases by mail is super easy and always free. Here's what to do:
1. Repackage your purchase, making sure to include your proof of purchases, returns form, along with your order number, name, address and telephone number.
2. Fasten your free returns label to your package.
3. Drop your package at any Australia Post or New Zealand Post store or box.
4. Track your return at www.auspost.com.au or for NZ at www.nzpost.co.nz

It usually takes 3 to 5 business days to process your return once it's received at our Customer Care
Centre. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.

Our Free Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer Care Centre.
If you don't want to use Free Return Shipping, you can always mail your package back on your own to the following address:

Australia
Sunglass Hut eCommerce
Attention: Online Returns
PO Box 230
Horsley Park, NSW, 2175


New Zealand
Sunglass Hut High St
Attention: Online Returns
50 High St
Auckland, Auckland, 1010

In this case, you'll be responsible for paying postage costs.
Please note that store purchases may not be returned by mail and must be returned to a store.

Returning online purchases by mail is super easy and always free. Here's what to do:

1. Repackage your purchase, making sure to include your proof of purchases, returns form, along with your order number, name, address and telephone number.
2. Fasten your free returns label to your package.
3. Drop your package at any Australia Post or New Zealand Post store or box.
4. Track your return at www.auspost.com.au or for NZ at www.nzpost.co.nz

It usually takes 3 to 5 business days to process your return once it's received at our Customer Care
Centre. Remember, your package needs to be post-marked on or before 90 days after your purchase for a
refund. Refunds will be issued in the same form as your original payment method.

Our Free Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped
to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer
Care Centre.
If you don't want to use Free Return Shipping, you can always mail your package back on your own to
the following address:

Australia

Sunglass Hut eCommerce
Attention: Online Returns
PO Box 230
Horsley Park, NSW, 2175

New Zealand

Sunglass Hut High St
Attention: Online Returns
50 High St
Auckland, Auckland, 1010

In this case, you'll be responsible for paying postage costs.
Please note that store purchases may not be returned by mail and must be returned to a store.

EXCHANGES

If you would like to exchange something you purchased online within 90 days, you are able to do so at any of our Sunglass Hut stores in Australia or New Zealand only. Excludes Sunglass Hut stores within Myer Australia, and in other countries. Unfortunately, we are not able to exchange something you purchased online via email or phone. If you are not able to visit a store, please follow the returns process listed above, and place a new order.

STORE PURCHASES

If you purchased your sunglasses from one of our stores in Australia or New Zealand, and would like to return or exchange them, you are able to do so within 90 days of your purchase date. Just bring them back with your proof of purchase (i.e. your receipt) and we can help you from there.

AFTERPAY & PAYPAL RETURNS & EXCHANGE


AFTERPAY

Refunds for Afterpay purchases can be processed in-store, please provide your Afterpay Order ID along with your proof of purchase. Otherwise Afterpay purchases can also be returned by mail using the prepaid returns label provided in your order.

PAYPAL

Refunds for PayPal purchases cannot be processed in-store. PayPal purchases can only be refunded back through the original payment type. This can be done using the prepaid returns label provided in your order, in order to obtain a full refund.

OOPS COVERAGE

Occasionally sunglasses break. It is sad, but true. So if you break or damage your purchased sunglasses within 12 months of date of purchase, our Sunglass Hut BREAKAGE PROTECTION will apply.

* Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase. The Oops Coverage cannot be used for the purchase of sale items and is not to be used in conjunction with any other offer or discount.

Oops Coverage is only available to be used once per original purchase. If an identical pair is unavailable a substitute pair greater than or equal to the price paid of the original pair will be offered. Damaged sunglasses will be retained by Sunglass Hut upon purchase of the new pair.

ASSURED QUALITY – WARRANTY

If your sunglasses are defective within 24 months of purchase, just bring them back to a Sunglass Hut store along with proof of purchase (ie: your receipt), and we'll replace them or give you a refund AT YOUR REQUEST*

Unfortunately, we don't offer spare parts or repair services. Except where your sunglasses are defective, you will be responsible for any expenses in returning them to us and collecting them. We will be responsible for any other expenses IN THE EVENT YOUR SUNGLASSES ARE DEFECTIVE.

*Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover: scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

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