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Free and Easy Returns

Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 90 days to return it for a full refund. You’ll need proof of purchase (i.e. store receipt or Tax Invoice/Shipping Confirmation email)

Returns

RETURN TO A STORE

With more than 150 Sunglass Hut locations in Australia and 20 + across New Zealand, you can find a store near you in the country that you purchased from to return or exchange in person within 90 days. Sunglasshut.com purchases may not be returned to a Sunglass Hut store inside of Myer. If a purchase was made at www.myer.com.au please refer to www.myer.com.au for returns instruction.

If your sunglasses are defective within 24 months of purchase just bring them back to the Sunglass Hut store you purchased them from with the proof of purchase ( i.e. store receipt or Tax Invoice/Shipping Confirmation email) and we’ll replace them or give you a refund. Unfortunately, we don’t offer spare parts or repair services.

If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund.

Except where the products are defective, you will be responsible for any expenses in returning them to us and collecting them.

Refunds will be given by refunding payments onto your original payment method, or if that is not possible, by cheque.
No refunds will be given for purchases of gift cards.
Please note that the benefits given to you under our Return Policy are in addition to other rights and remedies you have under the Australian Consumer Law and in New Zealand, the Consumer Guarantees Act 1993. That is, our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by the Sunglass Hut - Perfect Pair Promise are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Sunglass Hut - Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. For example, you may have additional rights of return and/or repair where the sunglasses have a manufacturing defect.

This warranty is given by Luxottica Retail Australia Pty Ltd for Australian orders and Luxottica Retail New Zealand Limited for New Zealand orders , 75 Talavera Road, Macquarie Park, NSW, 2113.

Phone: 1800 556 926
Phone NZ: 0800 607 895
Email: customer.care@luxottica.com.au
Email NZ: customer.care@nz.luxottica.com.au

Note: Purchases made through gift cards cannot be returned in store. Please contact our Customer Service team.

For Australian orders - Please give us a call at 1.800.556.926 Monday-Friday 9AM-5PM AEST or email us at customercare@sunglasshut.com.au

For New Zealand orders, give us a call at 0800-607-895 Monday-Friday 9AM-5PM AEST or email us at customercare@nz.sunglasshut.com.au

RETURN VIA MAIL

Our Free Returns policy lets you mail your purchase back to our Fulfillment Centre at no additional cost within 90 days.



Returning online purchases by mail is super easy and always free. Here's what to do:
1. Repackage your purchase, making sure to include your proof of purchases, returns form, along with your order number, name, address and telephone number.
2. Fasten your free returns label to your package.
3. Drop your package at any Australia Post or New Zealand Post store or box.
4. Track your return at www.auspost.com.au or for NZ at www.nzpost.co.nz

It usually takes 10 to 15 business days to process your return once it's received at our Fulfillment Centre. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.

Our Free Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer Care Centre.
If you don't want to use Free Return Shipping, you can always mail your package back on your own to the following address:

Australia
Sunglass Hut eCommerce
Attention: Online Returns
PO Box 230
Horsley Park, NSW, 2175


New Zealand
Sunglass Hut High St
Attention: Online Returns
50 High St
Auckland, Auckland, 1010

In this case, you'll be responsible for paying postage costs.
Please note that store purchases may not be returned by mail and must be returned to a store.

Returning online purchases by mail is super easy and always free. Here's what to do:

1. Repackage your purchase, making sure to include your proof of purchases, returns form, along with your order number, name, address and telephone number.
2. Fasten your free returns label to your package.
3. Drop your package at any Australia Post or New Zealand Post store or box.
4. Track your return at www.auspost.com.au or for NZ at www.nzpost.co.nz

It usually takes 3 to 5 business days to process your return once it's received at our Customer Care
Centre. Remember, your package needs to be post-marked on or before 90 days after your purchase for a
refund. Refunds will be issued in the same form as your original payment method.

Our Free Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped
to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer
Care Centre.
If you don't want to use Free Return Shipping, you can always mail your package back on your own to
the following address:

Australia

Sunglass Hut eCommerce
Attention: Online Returns
PO Box 230
Horsley Park, NSW, 2175

New Zealand

Sunglass Hut High St
Attention: Online Returns
50 High St
Auckland, Auckland, 1010

In this case, you'll be responsible for paying postage costs.
Please note that store purchases may not be returned by mail and must be returned to a store.

EXCHANGES

If you would like to exchange a product you purchased online within the 90 day returns period, you are able to visit any of our Sunglass Hut stores in Australia and New Zealand to return the original (online) purchase and process a new purchase in store.
Excludes Sunglass Hut concessions within Myer Australia, and Sunglass Hut stores in other countries. Please note that for a product purchased online or and returned to a store for exchange will be processed a refund and then as a new sale, meaning there will be a delay of the refund credit to your account.
The refund in-store would take 3 -5 business days. If you are not able to visit a store, please follow the returns process listed above, and place a new order.

STORE PURCHASES

If you purchased your sunglasses from one of our stores in Australia or New Zealand and would like to return or exchange them for any reason, you are able to do so within 90 days of your purchase date. Just bring them back with your proof of purchase (i.e. store receipt or Tax Invoice/Shipping Confirmation email) and we can help you from there.

OOPS COVERAGE
IF YOU DAMAGE YOUR SUNGLASSES WITHIN 1 YEAR, WE WILL GIVE YOU 50% OF THE PRICE YOU PAID TOWARDS AN IDENTICAL PAIR*

Occasionally sunglasses break. It is sad, but true. So, if you break or damage your purchased sunglasses within 12 months of date of purchase, our Sunglass Hut breakage protection will apply.

* Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase. The Oops Coverage cannot be used for the purchase of sale items and is not to be used in conjunction with any other offer or discount.

Oops Coverage is only available to be used once per original purchase. If an identical pair is unavailable a substitute pair greater than or equal to the price paid of the original pair will be offered. Damaged sunglasses will be retained by Sunglass Hut upon purchase of the new pair.

ASSURED QUALITY – WARRANTY

If your sunglasses are defective within 24 months of purchase, and were purchased in store or less than 90 days ago online, just bring them back to a Sunglass Hut store along with proof of purchase (i.e. store receipt or Tax Invoice/Shipping Confirmation email) and we'll replace them or give you a refund at your request*. For purchases online older than 90 days you will need to contact customer care.

Unfortunately, we don't offer spare parts or repair services. Except where your sunglasses are defective, you will be responsible for any expenses in returning them to us and collecting them. We will be responsible for any other expenses in the event your sunglasses are defective.


Note that Maui Jim offers a repair service direct to the customer, and for faulty Maui Jim items that fall within the 24 month Warranty period this service will be offered, or a refund/exchange under Australian Consumer law.


*Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover: scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

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