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Send us an email and we'll get back to you within 24 hours. Or call us at (AU) 1800 556 926 (NZ) 0800 607 895

Questions or comments?
Send us an email and we'll get back to you within 24 hours.

Frequently Asked Question

IMPORTANT UPDATE AROUND COVID-19 - AUSTRALIA

Learn more about Sunglass Hut actions.

WHAT’S SUNGLASS HUT RESPONSE?

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalised experience you have grown to love with our commitment to keeping you healthy.

DO YOU PLAN ANY CHANGE TO STORE HOURS?

While we continue to live in challenging times, we are pleased to share with you news that we hope can brighten up your days: selected Sunglass Hut stores across Australia will reopen on Tuesday 12th May 2020. For the time being, stores will be open with reduced trading hours 11am – 5pm Monday – Sunday.
To find your nearest open store, click here.

IS IT SAFE TO VISIT YOUR STORES?

Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19:
• All our Sales Associates clean their hands frequently .
• All displayed sunglasses are cleaned before and after each trial.
• Each day our premises undergo a deep cleaning process with special attention to frequently touched surfaces.
• In order to make our premises a safe and healthy place to visit we are limiting the number of customers instore in accordance with the Australian Government mandates.
• We ask that all customers remember to keep 1.5-2 metres between you and others.

WHICH ARE THE MEASURES TO GUARANTEE SAFETY?

We are creating a safe and hygienic environment for our customers and our employees. We have adopted an extra vigilant cleaning protocol to minimise contaminants in the factories where our sunglasses are made, our stores and our company workplaces.

WHICH ARE THE MEASURES TO GUARANTEE SAFETY OF THE INDIVIDUALS WORKING IN YOUR DISTRIBUTION CENTERS?

While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel and postponed large-scale business gatherings.
All of this is designed to give our employees peace of mind as they continue to serve you.

WHAT’S THE PLAN FOR ONLINE ORDER FULFILLMENT?

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process.
When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask.

We remain open 24/7 online at www.sunglasshut.com .

CAN I RETURN ITEMS BOUGHT MORE THAN 90 DAYS AGO?

We have extended our returns period by 30 days from the day our stores re-open. You can rest assured our team are in store and ready to assist you to exchange or refund your pair of sunglasses. Please ensure to bring in your proof of purchase for a fast and efficient process.

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

If you need further assistance, please contact our customer service team, Monday – Friday 9am – 5pm.
Australia: customercare@sunglasshut.com.au

IMPORTANT UPDATE AROUND COVID-19 – NEW ZEALAND

Learn more about Sunglass Hut actions.

WHAT’S SUNGLASS HUT RESPONSE?

Our hearts go out to those who are impacted by COVID-19. With the growing concerns, we are balancing that personalised experience you have grown to love with our commitment to keeping you healthy.

DO YOU PLAN ANY CHANGE TO STORE HOURS?

While we continue to live in challenging times, we are pleased to share with you news that we hope can brighten up your days: selected Sunglass Hut stores across New Zealand reopened on Thursday 14th of May 2020. For the time being, stores will be open with reduced trading hours 11am – 5pm Monday – Sunday.
To find your nearest open store, click here.

IS IT SAFE TO VISIT YOUR STORES?

Keeping your well-being as a priority, here are some of the health & safety measures we have put in place to help reduce the spread of COVID-19:
• All our Sales Associates clean their hands frequently.
• All displayed sunglasses are cleaned before and after each trial.
• Each day our premises undergo a deep cleaning process with special attention to frequently touched surfaces.
• To ensure appropriate physical distancing, our stores have a limit of 10 people at a time. We thank you for your understanding if we ask you to wait outside before we can assist you.
• We invite everyone to keep 2 metres from each other.

WHICH ARE THE MEASURES TO GUARANTEE SAFETY OF THE INDIVIDUALS WORKING IN YOUR DISTRIBUTION CENTERS?

While there are no known cases of COVID-19 among our employees, our first action was to adopt an extra vigilant cleaning protocol to ensure that our factories, stores and other workplaces remain free of contaminants. We have also limited all non-essential air travel and postponed large-scale business gatherings.
All of this is designed to give our employees peace of mind as they continue to serve you.

WHAT’S THE PLAN FOR ONLINE ORDER FULFILLMENT?

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process.
When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask.

We remain open 24/7 online at www.sunglasshut.com .

CAN I RETURN ITEMS BOUGHT MORE THAN 90 DAYS AGO?

We have extended our returns period by 30 days from the day our stores re-open. You can rest assured our team are in store and ready to assist you to exchange or refund your pair of sunglasses. Please ensure to bring in your proof of purchase for a fast and efficient process.

WILL YOU BE EXTENDING YOUR WARRANTY POLICIES WHILE RETAIL STORES ARE CLOSED?

Sunglass Hut will be extending our warranty by the period of time for which we are closed. For example, if our retail stores are closed for two months then a 24-month warranty becomes a 26-month warranty.
Your rights and remedies under Australian and New Zealand Consumer Laws continue to apply.

WILL YOU BE EXTENDING YOUR ‘OOPS COVERAGE’ WHILE RETAIL STORES ARE CLOSED? OR CAN IT BE ACTIVATED ONLINE

Sunglass Hut is extending our “Oops coverage” by the period of time for which our retail stores are closed. For example, if our retail stores are closed for two months then the 12-month ‘Oops coverage’ becomes 14-months.
Unfortunately, we are unable to manage this process online.

WITH THE CURRENT SITUATION CAN WE REFUND GIFT CARDS?

Unfortunately, our gift card program is managed by a third party and as such we are unable to offer refunds on gift card purchases (as stated in our gift card terms and conditions on the back of the card).
Gift cards are valid for 3 years and can also be redeemed via our online store www.sunglasshut.com .

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

If you need further assistance, please contact our customer service team, Monday – Friday 9am – 5pm.
New Zealand:customercare@nz.sunglasshut.com.au

COVID-19 PANDEMIC AND EYE PROTECTION

Learn more.

CAN COVID-19 TRANSMIT THROUGH EYES?

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

DO GLASSES HELP PROTECT AGAINST COVID-19?

A While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

HOW SHOULD I CLEAN MY GLASSES IN THIS PERIOD?

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

WHAT CAN I DO ABOUT INCREASED SCREEN TIME STRAINING MY EYES?

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

PLACING & TRACKING ORDERS

Get the scoop on payment methods, promotion codes, order history and more.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

For purchases online, Sunglass Hut is proud to accept the following:

- MasterCard
- Visa
- American Express
- PayPal®
- Afterpay
- Sunglass Hut Gift Cards

We do no accept:

- Cash
- Personal checks
- Money orders
- Cash-On-Delivery (C.O.D.)

WHEN WILL I BE BILLED FOR MY ORDER?

You'll be billed for your order as soon as an order has been placed.

CAN I COMBINE PAYPAL® AND A GIFT CARD TO PAY FOR MY ORDER?

Yes. You can combine Paypal and Gift Card to Pay for your order.

HOW MUCH WILL I BE CHARGED FOR GST ?

The GST in Australia is 10% and in New Zealand it is 15% which is included in the product price on the website.

HOW DO I USE PROMOTION CODES OR COUPONS?

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page. If you need more instruction or have additional questions, simply give us a call.

Australian enquiries - Call us at 1.800.556.926 Monday-Friday 9AM-5PM AEST

New Zealand enquiries - Call us at 0800.607.895 Monday- Friday 9AM-5PM NZST

WHAT IF I FORGOT TO ENTER MY PROMOTION CODE?

Please give a call to our Customer Service Team and they would be happy to help.

For Australian orders - Please give us a call at 1.800.556.926 Monday-Friday 9AM-5PM AEST or email us at customercare@sunglasshut.com.au

For New Zealand orders, give us a call at 0800-607-895 Monday-Friday 9AM-5PM NZST or email us at customercare@nz.luxottica.com.au

WHAT IF THE PROMOTION CODE DID NOT APPLY PROPERLY?

If you're having any trouble entering a promotion code our customer service team can help.

For Australian orders - Please give us a call at 1.800.556.926 Monday-Friday 9AM-5PM AEST or email us at customercare@sunglasshut.com.au

For New Zealand orders, give us a call at 0800-607-895 Monday-Friday 9AM-5PM NZST or email us at customercare@nz.luxottica.com.au

HOW DO I TRACK THE STATUS OF MY ORDER?

As soon as your order leaves our fulfillment centre, you will receive an email confirmation with a link to track the status of your order.

HOW DO I FIND MY ORDER NUMBER?

After you place your order, you'll receive a confirmation email that contains your order number.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Use the guide below to estimate delivery time.

Delivery within Australia

Standard Delivery: Allow 7-9 business days for delivery
Click and Collect: Available after 3 hours of placing the order.

Area Standard Delivery Price
Capital cities 7-9 business days Free
Regional areas 7-9 business days Free

Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

Delivery within New Zealand

Standard Delivery: Allow 7-9 business days for delivery
Click and Collect: Available after 3 hours of placing the order.

Location Standard Delivery Price
New Zealand 7-9 business days Free
Regional areas 7-9 business days Free

Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

CAN I CHANGE OR CANCEL AN EXISTING ORDER?

Unfortunately, we don't have the ability to cancel an order once it has been placed. Please simply return the order once received for a full refund, using the free returns service.

IS THE INFORMATION I GIVE YOU SECURE?

Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

HOW DOES PAYPAL® WORK?

PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout on the sunglasshut.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

HOW DO I CONTACT PAYPAL® CUSTOMER SERVICE?

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or call on 1800 073 263.

SHIPPING & DELIVERY | SUNGLASSHUT.COM

Find out when your order will arrive, as well as shipping methods and delivery costs.

WHAT DO I DO IF A PRODUCT ARRIVES DAMAGED?

If an item is damaged when it gets to you, simply return your purchase in store or by shipping them to our Customer Care Center using our Free Return Shipping within 90 days.

WHAT DO I DO IF MY ORDER IS INCORRECT OR MISSING AN ITEM?

Please contact our Customer Service Team and they would be happy to help.

For Australian orders - Please give us a call at 1.800.556.926 Monday-Friday 9AM-5PM AEST or email us at customercare@sunglasshut.com.au
For New Zealand orders, give us a call at 0800-607-895 Monday-Friday 9AM-5PM NZST or email us at customercare@nz.luxottica.com.au

CAN MY ORDER BE SHIPPED TO P.O. BOX OR PARCEL LOCKER?

Yes.

CAN I BUY ONLINE BUT PICK UP MY SUNGLASSES IN A STORE?

Absolutely! Sunglass Hut now offers a ‘Click and Collect’ service.
When on the Shipping section of the checkout click ‘Click and Collect’ and choose the location of your choice to collect your sunglasses.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Both Click and Collect and Standard deliveries are free.

Delivery within Australia

Standard Delivery - 7-9 business days - Free Shipping
Click and Collect - Same day within 3 hours or 7-9 business days* according to stock availability - Free shipping

Area Standard Delivery Price
Metro areas 7-9 business days Free
Regional areas 7-9 business days Free

Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

Location Standard Delivery Price
New Zealand 7-9 business days Free
Regional areas 7-9 business days Free

Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

CAN I RE-ROUTE A SHIPPED PACKAGE TO ANOTHER ADDRESS?

For security reasons, we're unable to redirect a shipped package. We apologise for any inconvenience. If our provider is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.

WHAT IS THE DELIVERY TIME TO P. O. BOX ADDRESS?

The delivery time to a PO Box address is 10-12 business days.
Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

HOW DO I SEND ITEMS TO MULTIPLE ADDRESSES?

If you need to ship to multiple addresses, you'll have to place a separate order for each address.

RETURNS, REPLACEMENTS & EXCHANGES

Read all the fine print and learn how to return, replace or exchange an order the easy way.

WHAT IS YOUR RETURN POLICY?

Change of Mind - Easy Returns
Sometimes things just don't work out. And we totally understand. If you're not thrilled with your purchase, you've got 90 days to return your purchased sunglasses to Sunglass Hut for either a full refund or an exchange.
Your sunglasses must be returned in the country of purchase with Proof of Purchase, in ‘as new’ and undamaged condition and with the original packaging. By "proof of purchase”, we mean a store receipt or Tax Invoice/Shipping Confirmation email to a Sunglass Hut retail store within 90 days from the date of purchase.
We will provide an exchange for new sunglasses that you select (up to the amount of the original purchase price paid) or a full refund of the original purchase price paid. Our Change of Mind promise does not apply if you have broken or damaged the sunglasses in any way. It cannot be used or combined with any other offer, discount or promotion.

Oops Coverage
Occasionally sunglasses break. It is sad, but true. So if you break or damage your purchased sunglasses within 12 months of date of purchase, we will give you 50% of the price you paid towards an identical pair*

* Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase. The Oops Coverage cannot be used for the purchase of sale items and is not to be used in conjunction with any other offer or discount.
Oops Coverage is only available to be used once per original purchase. If an identical pair is unavailable a substitute pair greater than or equal to the price paid of the original pair will be offered. Damaged sunglasses will be retained by Sunglass Hut upon purchase of the new pair.

Defective Products
If your sunglasses are defective within 24 months of purchase, just bring them back to a Sunglass Hut store along with proof of purchase, and we'll replace them or give you a refund at your request*

Unfortunately, we don't offer spare parts or repair services. Except where your sunglasses are defective, you will be responsible for any expenses in returning them to us and collecting them. We will be responsible for any other expenses in the event your sunglasses are defective.

*Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover: scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

HOW DO I RETURN ITEMS PURCHASED ON SUNGLASSHUT.COM VIA MAIL?

Our Free Returns policy lets you mail your purchase back to our Customer Care Centre at no additional cost within 90 days.

Returning online purchases by mail is super easy and always free. Here's what to do:

  1. Repackage your purchase, making sure to include your proof of purchases, returns form, along with your order number, name, address and telephone number.
  2. Fasten your free returns label to your package.
  3. Drop your package at any Australia Post or New Zealand Post store or box.
  4. Track your return at www.auspost.com.au or for NZ at www.nzpost.co.nz

It usually takes 10 to 15 business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.

Our Free Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer Care Centre.

If you don't want to use Free Return Shipping, you can always mail your package back on your own to the following address:

Australia
Sunglass Hut eCommerce
Attention: Online Returns
PO Box 230
Horsley Park, NSW, 2175

New Zealand
Sunglass Hut High St
Attention: Online Returns
50 High St
Auckland, Auckland, 1010

In this case, you'll be responsible for paying postage costs. Please note that store purchases may not be returned by mail and must be returned to a store.

If you have any questions please contact us on:

For Australian orders - Please give us a call at 1.800.556.926 Monday-Friday 9AM-5PM AEST or email us at customercare@sunglasshut.com.au
For New Zealand orders, give us a call at 0800-607-895 Monday-Friday 9AM-5PM NZST or email us at customercare@nz.luxottica.com.au

CAN I RETURN ITEMS PURCHASED ON SUNGLASSHUT.COM TO A SUNGLASS HUT STORE?

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our Customer Care Center using our Free Return Shipping label included in your order.

Please note that purchases made with gift cards cannot be returned in store. Kindly, contact our customer service team.

For Australian orders - Please give us a call at 1.800.556.926 Monday-Friday 9AM-5PM AEST or email us at customercare@sunglasshut.com.au

For New Zealand orders, give us a call at 0800-607-895 Monday-Friday 9AM-5PM NZST or email us at customercare@nz.luxottica.com.au

Also Sunglasshut.com purchases may not be returned to a Sunglass Hut store inside of Myer. If a purchase was made at www.myer.com.au please follow the instructions on the packaging slip included in your order.

CAN I RETURN A GIFT CARD?

Unfortunately a Sunglass Hut gift card cannot be returned. The expiry date for Australian gift cards is 3 years and New Zealand 12 months.
So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

WHAT IS THE STATUS OF MY RETURN?

Our free return service is trackable. Simply, go to https://auspost.com.au/mypost/track/ and enter the article number printed on the receipt in the Search field. You can track and confirm if we have received your package. Your return will be processed in 10-15 business days from the date we receive your package.

SUNGLASS CARE

Read what the experts recommend for keeping your sunglasses in top condition.

HOW SHOULD I CARE FOR MY SUNGLASSES?

Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.

WHAT IF I NEED MY SUNGLASSES ADJUSTED?

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

SUNGLASSES STANDARDS

Read more information about the lens in the sunglasses you are viewing.

AUSTRALIAN SUNGLASS STANDARDS

All sunglasses sold within Australia are required to comply with Australian Sunglass Standard AS/NZS 1067:2003 so you can feel comfortable in the knowledge that your eyes are protected. All sunglasses sold within Australia and New Zealand are categorised. For more information about the lens in the sunglasses you are viewing, can be found below:

AU MANUFACTURER'S INFORMATION NOTE

In compliance with AS/NZS 1067.1.16
Retail: Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112. Wholesale: Luxottica South Pacific Holdings Pty Ltd (trading as Luxottica Australia) (ABN 58 104 629 772) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112.

HOW TO USE YOUR SUNGLASSES

Category and type of filter: such indication (a number and a letter) can be found on the packaging or on the Bar Code sticker (at the symbol*) or as the last two characters on the temple of the glasses where the model code is found. The number indicates the category of the filter (protection against sun glare 0=Very limited, 1=Limited, 2=Good, 3=High, 4=Very High*, for recommended use and for the description of filter categories see Table A below); the letter indicates the type of filter (N=Normal, P=Polarized, F=Photochromatic). For photochromatic lenses (F) the number indicates their category of use when they are tinted; when they are not tinted, they belong to 1 category lower.

LIMITATIONS OF USE

Not suitable for direct viewing of the sun or for viewing of solar eclipses; not suitable for use as protection against artificial light sources (e.g. solaria); not suitable for use as eye protection against mechanical impact hazards; filter category 1 to 3 – NOT SUITABLE FOR DRIVING IN TWILIGHT OR AT NIGHT; filter category 4 – NOT SUITABLE FOR DRIVING AND ROAD USE.

CLEANING AND MAINTENANCE

To clean your sunglasses, use water and soap avoiding all types of solvents or alcohol. Do not use dirty or abrasive cloths which could alter the features of the filters. Use only original accessories and spare parts.

PRESERVATION

Keep in the cloth or hard case in a dry place at a temperature between –10°C and +35°C.

*Table A - Description of Filter Categories

Description of Filter Categories table

LENS & FRAME TECHNOLOGY

Get to the bottom of all the benefits, plus find simple definitions for high-tech terms.

WHAT DOES "POLARIZED" MEAN?

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

WHAT DOES "PHOTOCHROMATIC" MEAN?

Photochromatic lenses darken with UV exposure, adjusting to a variety of light conditions.

WHAT ARE ANTI-REFLECTIVE LENSES?

Gradient lenses fade from a darker tint to a lighter tint, allowing for comfortable vision over a wide range of distance and lighting conditions.

WHY MIGHT I WANT INTERCHANGEABLE LENSES?

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

WHAT ARE THE BENEFITS OF MIRRORED LENSES?

Mirrored lenses have reflective coating that reduces the amount of light passing through to the eye.

HOW DO I FIND MY FRAME SIZE?

To find your frame size, measure your features according to this guide:

Eye Size: Measured from outermost edges of lenses horizontally. Approx. 40mil - 62mil

Bridge Size: The distance between lenses. Approx. 14mil - 24mil

Temple Size: Length of the temple piece - also known as the arm piece or earpiece. Approx. 120mil - 150mil

WHAT DIFFERENCE DO LENS COLORS MAKE?

All colours absorb light differently. Lens colours determine which parts of the light spectrum pass through the lens to your eye.

Gray or "smoked" lenses protect eyes from dangerous ultraviolet radiation without distorting colours. They reduce glare and absorb the same quality of light at any wavelength, which makes them good for driving, prolonged wear and general use.

Yellow lenses filter out near-UV blue light while allowing a larger percentage of other frequencies through. Since blue light creates glare, these lenses make everything really bright and sharp. Just don't use them for anything that requires accurate color perception. With yellow lenses, colors are very distorted Brown lenses are good for general use. Like yellow lenses, they filter out a large proportion of blue light, but they offer greater clarity and contrast, and help you maintain optimal vision even in irregular light. Green lenses offer the highest contrast and greatest visual acuity of any tint. They also filter some blue light and reduce glare. This filter is recommended for prolonged use in extreme conditions.

GIFT CARDS

Read everything you need to know about buying them and using them.

MY ACCOUNT

Learn how to create an account, edit your information, reset your password and more.

- HOW DO I CREATE AN ACCOUNT?

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

- WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?

Creating an account is a convenient way to enhance your shopping experience. You can check out faster, keep track of your complete order history and be among the first to know about new releases, special offers and exclusive events. Create an account now.

- HOW DO I CHANGE MY EMAIL PREFERENCES OR ACCOUNT INFORMATION?

To change your email preference or account information at any time, simply log in to your account.

- HOW DO I SUBSCRIBE/UNSUBSCRIBE TO YOUR EMAILS?

Subscribe for emails at the bottom of this and every sunglasshut.com page. To unsubscribe, do so here or at the bottom of any email newsletter. If you have a Sunglass Hut account, you can also log in to manage your email preferences.

- WHAT DO I DO IF I LOST MY PASSWORD?

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

COMPANY INFORMATION

Find out where we're located and how to search for store locations around the world nearest you.

CAREERS

Learn where to search for jobs and how to apply - both for our corporate office and individual store locations.

HOW DO I APPLY FOR A JOB?

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, search jobs.

HOW DO I LEARN IF A SPECIFIC STORE IS HIRING?

Call or visit your local Sunglass Hut directly. They'll be happy to hear from you.

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