Free and Easy Returns
Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 30 days to return it.
Online Purchases: Return to our Customer Care Centre
Our Free UPS Return Shipping lets you mail your purchase back to our Customer Care Centre at no additional cost within 30 days. INSTRUCTIONS FOR RETURNING BY POST
Returning online purchases by post, is super easy and always free. Here's what to do:
1. Repackage your purchase, in the original packaging including any documentation, accessories and manuals received with the product, making sure to include your proof of purchases, along with your order number, name, address and telephone number, filling the return section.
2. There are two options in order to return your order back to our After Sales Centre:
2.a Take your return package to a UPS Drop Off Point where they will take care of everything for you, including all paperwork, once you specify it's a Sunglasshut.com return.
2.b Alternatively, call UPS on 03457 877 877 in order to schedule date and time for UPS to pick-up the package from you. In this case you are required to fill the UPS return label in your package with sender name, address, signature and fasten it to your package.
It usually takes 5-10 business days for your return to be received and processed by our After Sales Centre
Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund.
Refunds will be issued in the same form as your original payment method.
Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS. You will be able to track your return on www.ups.com.
If you don't want to use UPS to return your order, simply return to the following address, pleae note that we cannot accept responsability for orders that are not received.
Sunglass Hut After Sales Centre
Luxottica Group SPA
Via Villa 2A
32036 Sedico, ITALY
In this case, you'll be responsible for paying delivery costs.
Please note that store purchases may not be returned by post and must be returned to a store.
Alternatively, Purchases made on Sunglasshut.com/uk are refundable/exchangeable within a Sunglass Hut Store location.>
Items purchased in a store may only be returned to a store within 30 days. You will require proof of the original purchase. For full terms and conditions, please refer to the receipt provided with your purchase. Returns to a store will only be accepted if the original black nose tag is still attached to the product
returning customised products
Please note that we cannot accept returns for customised products, except in the rare case that a product is faulty or defective.
Sunglass Hut Replacement Discount
Occasionally sunglasses break. It's sad, but true. But when it happens to sunglasses bought at Sunglass Hut, we replace them with the same pair (or equivalent, if unavailable) at 50% off the original price. INSTRUCTIONS
Broken sunglasses? Don't stress. If you break your sunglasses within 12 months of your purchase, our Sunglass Hut Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price. It'll definitely help take the edge off a tragic moment.
Keep in mind, this discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.
If damage does occur, bring your frames into store and we'll give you an identical pair at 50% off the full original retail price.
You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store in the UK (excluding outlets) or www.sunglasshut.com/uk.
FOLLOW 3 SIMPLE STEPS
Step 1: Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets)
Step 2: Provide your receipt as proof of purchase
Step 3: Exchange the broken sunglasses for a brand new pair by paying 50% of the full original retail price