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Return, replacements & exchanges

See below all the information you need about returns & exchange options available at Sunglass Hut.

MAIN TOPICS

  • Return for online purchases made at sunglasshut.com
  • Return in store
  • Instructions for online purchases returns
  • Return a store order

Return for online purchases made at sunglasshut.com

Our Free UPS Return Shipping allows you to mail your purchase back to our warehouse at no additional cost within days.
Alternatively, you can return your order in store, always for free. All you need is your proof of purchase and original packaging.

Refunds will be issued in the same form as your original payment method and will appear as a credit on your billing statement according to your card provider. For purchases made with a gift card, a new gift card will be issued through your email address on the order. You will receive an email notification when we authorize the refund of the item(s).

Credits can take up to 5 business days to process to your original payment method.

Please note:

  • We cannot accept returns for Ray-Ban Remix and engraved products.
  • Store purchases may not be returned by post and must be returned to a store.

Return in store

Visit any Sunglass Hut store in the UK and a member of our team will happily register your refund at the cash desk. You’ll receive a confirmation e-mail when your refund is processed. Purchases made on our website can be returned to a Sunglass Hut store (excluding outlets, concessions, and airports). Exceptions on returns may apply (Sunglass Hut online collaborations and customized orders).

Instructions for online purchases returns

Returning online purchases is easy and always free. Choose below the most appropriate procedure according to the product you originally purchased:

1. Standard sunglasses and prescription frames (not valid for Ray-Ban Remix and Ray-Ban Stories smart glasses):

Return through the mail with UPS:

a) On the “Order status” page enter your order number and the email address used when placing your order.

b) Follow the procedure and print the Return Label & Authorization.

c) Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents are not in risk of being damaged during shipping.

d) Attach the pre-paid Return Label on the outside of the package, covering any previous address label.

e) Once your label is attached and the package is secured, choose between the two options below:

  1. BOOK A PICK-UP AT YOUR PLACE: call UPS at 03457 877 877 to book a free pick-up to any address in UK;
  2. USE A UPS DROP OFF POINT: take your return package to one of the UPS Drop Off Points in the UK https://www.ups.com/dropoff?loc=en_GB where they will take care of everything for you;

It usually takes business days for returns to be received and processed by our warehouse.

Customers assume the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS. You will be able to track your return on www.ups.com.

Purchases made on our website can be returned to a Sunglass Hut store (excluding outlets, concessions, and airports). Exceptions on returns may apply (Sunglass Hut online collaborations and customized orders).

2. Ray-Ban Stories smart glasses

Call our Customer Service at and one of our advisors will be happy to guide you through the return procedure.

3. Ray-Ban Remix and engraved products

Ray-Ban Remix and engraved products are ‘final sale’ only and cannot be returned.

Customised products, including engraved sunglasses, are ‘final sale’ only and cannot be returned. In case of warranty assistance (product is faulty or defective) request you can initiate a return procedure calling our customer service team at .

Return a store order

For purchases made at one of our Sunglass Hut stores or at a store that has a Sunglass Hut counter, please visit the store for return options.

If you purchased from a Sunglass Hut within an airport, you will need to contact the specific store in the airport for return options.

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