Security and Privacy Notice
Sunglass Hut is committed to using our best efforts to ensure the security of your transactions on www.SunglassHut.com (the "Site") and protecting the privacy of the information you chose to share with us. By choosing to visit our Site, you are accepting the practices, terms and conditions described in this Security and Privacy Notice. Please feel free to contact us with any questions or concerns you may have regarding these policies.
We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than Sunglasshut.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser) then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https". It is important for you to protect against unauthorized access to your credit card information, to your password and to your computer.
Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
What kind of information do we collect?
We may collect and store personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, product reviews and ratings, etc., when you create an account with us, place an order online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online. We may combine all of this information with information about you that we acquire from your activity in our stores or via the phone, our joint marketing partners, from unrelated third parties, and from our other brands.
We collect and store certain other information automatically whenever you interact with this Web site. For example, we may collect your IP address, browser information, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data and reference site domain name. We also collect information regarding customer traffic patterns and site usage.
How do we use your information?
- To process and fulfill your order, including to send you emails to confirm your order status and shipment, and other related emails
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, surveys, contests, and promotions, unless you have directed us not to contact you with promotional communications via our opt-out procedure
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our Web sites and our business
- To contact you if necessary
We use a third-party tracking service to track non-personally identifiable information about visitors to this Web site in the aggregate. We also use pixels, or transparent GIF files to enable us to learn which advertisements bring users to our Web site. We may from time to time use other third parties for similar type tracking services. Any information we track in this manner is anonymous, limited to usage and volume statistics, and is used to provide insight into the effectiveness of our online marketing initiatives and strategies.
Who do we share information with?
We are part of a larger company and we may share information with our parent and affiliated companies.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, order fulfillment and shipping, marketing, public relations and promotional material distribution and other activities, survey, sweepstakes and contests administration, Web site evaluation and data analysis. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. These parties may also collect information directly from your use of our site, but we prohibit them from using such information in anything other than an aggregated non-personal form.
We may share aggregated demographic information with our partners and advertisers. Aggregate demographic information is not linked to any personal information that can identify any individual person.
We may release personal information if we believe in good faith that we are required to by law or such release is necessary to protect the rights, property or safety of SunglassHut.com, or any of our affiliates, business partners, customers or others.
As with any business, it is possible that we might go through a business transition, such as a merger, acquisition, sale of all or a portion of our assets, or sell or buy other assets. In such transactions, information about customers often is among the transferred assets. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You consent to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary.
You always have the option to "opt-out" of our email program or "Your Account" at anytime. If at any time you no longer wish to have Sunglass Hut contact you, or to receive information, emails or notices from SunglassHut.com or our partners, simply opt out here. Also, you will always have the right to access, modify or delete information in "Your Account."
Our Site is not intended for use by children under the age of 13, and we do not target or collect personal information from children under the age of 13. We encourage parents to be active in regulating their child's online activities and interests appropriately.
If you are a California resident and a Sunglass Hut, Sunglass Hut at Macy's, Ilori, LensCrafters, Pearle Vision, Target Optical or Sears Optical, you have the right to request information from Sunglass Hut about the way in which Sunglass Hut shares certain categories of your personal information with affiliated Luxottica Retail companies for their direct marketing purposes.
California law provides that you have the right to submit a request to Sunglass Hut at CAPrivacyPolicy@luxotticaretail.com and receive the following information:
- The covered categories of personal information disclosed by Sunglass Hut to affiliated Luxottica Retail brands for their direct marketing purposes during the preceding calendar year.
- The names of the affiliated companies sharing the Luxottica Retail name which received such information.
You are entitled to receive a copy of this information in a standardized format, and the information will not be specific to you individually.
TRANSPARENCY IN SUPPLY CHAIN DISCLOSURE
Luxottica has adopted both a Code of Conduct and a Code of Ethics, with which employees, business partners and suppliers are expected to comply. Luxottica produces the vast majority of its products at facilities that it owns and where it controls hiring and employment practices. The Codes require that all associated with Luxottica behave ethically and within the bounds of the law, to respect the rights of people’s dignity, health and safety, and that also denounces the use of child labor. Luxottica promotes the safeguarding of workers’ rights, trade union freedom and freedom of association in general.
Luxottica investigates the reputation and lawfulness of the suppliers it uses, and supervises the observance by its suppliers of its Code of Ethics through frequent company employee visits. The company is in the process to deploy a Global Audit program designed to cover Environmental, Health, Safety & Social aspect.
Luxottica requires suppliers to comply with the laws of the jurisdiction in which the product is made and strives to ensure that the rights contemplated by the Universal Declaration of Human Rights are guaranteed in the different countries in which it operates.
Luxottica supervises the observance of the Code of Ethics, providing information, prevention tools and controls and assuring the transparency of its operations and behaviors, intervening with remedial actions as necessary. Compliance with the Code of Ethics is a requirement for continued employment or business relationship with Luxottica.
Regular training is a part of employment with Luxottica, including that related to compliance with the law. Specific training relating to human trafficking and slavery and mitigation of the risk of such practices with the supply chain is in the process of development.
Click the links below to learn more about our Accessibility for Ontarians with Disabilities Act (“AODA”) policies.