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There are many ways that we obtain information from you, including but not limited to: (1) via signup on any of our website(s); (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter a Sunglass Hut trade promotions/giveaways; (5) anytime you submit a business reply, product, or warranty card; (6) upon contacting customer care to request Sunglass Hut communications; and (7) people who come into contact with Sunglass Hut, for example, at an event.
When you register online to receive our product information, you will need to provide us with your name, address and e-mail address. When you make a purchase through Sunglass Hut’s, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer care department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, shopping preference and product interest. Whether or not you provide this information is entirely up to you.
We also may collect additional non-personally identifiable information (for example, browser version and IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services.
We will primarily use your personal information to provide products and services to you. We may also use your personal information for related purposes, for example:
The information obtained during an online purchase is used only to complete the order online, to confirm the order and shipment of the order via email. You may, upon placement of an order, opt to allow us to save the information for a speedier checkout process the next time. Your payment information is then stored only for the purposes of faster checkout and is not used for any other purpose.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.
We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.
Luxottica is made up of many companies all over the world, and different companies have different operations and responsibilities within the larger group. Based on those operations and responsibilities we will share your information with our affiliated companies, who will use that information only in the manner set forth in this policy.
We also engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfilment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorise them to use this information only for the purpose of performing those services and provided they use your personal information in a manner that is consistent with Australian law.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person's permission to give us their personal information and for us to use it for the purposes specified. By providing it you are saying you have their permission.
We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by the Sunglass Hut Legal representatives; we have received a valid administrative request from the South African Police Services (SAPS) or an instruction issued by a South African court of law, or such release is necessary to protect the rights, property or safety of Luxottica, or any of our respective affiliates, business partners, customers or others.
As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, your information will likely be transferred. You will be notified via a prominent notice on our site and notified of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.
We require accurate personal information about you to ensure you receive the best possible service from Sunglass Hut.
We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it.
If you find that current personal information we hold about you is inaccurate or out-of-date, please contact us and we will correct it.
We will provide you with access to the personal information you provided to sh.com.au by allowing you to view, update or correct your information. In order to protect your privacy, we will take steps to verify your identity before granting you access to the private information or enabling you to make corrections. We may accomplish this through the use of passwords and personal data.
This information can be accessed by calling our Customer Care line on +27 21 486 6200 during business hours or writing to our Customer Service department at the address below:
Luxottica, 2nd Floor, Block A, Black River Park,
North Block, Fir Street, Observatory, 7925
We prefer to receive written requests as this assists us to verify your identity. We reserve the right to charge a reasonable administrative fee for processing the request.
Sunglass Hut takes reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect it from unauthorised access, modification and disclosure.
Your personal information may be stored in hard copy documents or electronically. Sunglass Hut maintains physical security over hard copy and electronic data storage. Personal information about individuals is stored on servers that sit behind a firewall that is housed within a secure data centre.
We monitor activity on the website to prevent any unauthorised disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorisation and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. Notwithstanding this, we cannot guarantee that your personal information will be protected against unauthorised access or misuse, and do not accept any liability for the improper actions of unauthorised third parties.
Whilst Sunglass Hut takes reasonable efforts to safeguard the privacy of your personal information, transmissions made by means of the internet cannot be made absolutely secure. Sunglass Hut accepts no responsibility for disclosure of data due to errors in transmission or by unauthorised third parties. Sunglass Hut also accepts no responsibility or liability for third parties such as advertisers or other entities who utilise banner ads and links from our website(s). If you click through to a banner ad or link and submit your information via that banner ad or link, you will be subject to their own privacy policies.
Our company policy is to not flood people with e-mail correspondence, but simply to give you periodic information so you can stay up to date on what we are offering.
You can easily unsubscribe at any time you want by calling customer care or by following the instructions contained in the e-mail. It takes some time to put opt outs in effect so you may still receive emails from Sunglass Hut for a reasonable period after your request is received.
We also use your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make online. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.
If you are a minor, you should surf www.sunglasshut.com/za only with involvement of a parent or guardian. Although we do not specifically direct our website, catalogues or e-mails to children, we strive to provide children with as much customer care as possible without violating their privacy rights. For their protection, we ask that minors not attempt to register with sh.com.au or otherwise provide us with any personal information without the consent of a parent or legal guardian.
Luxottica, 2nd Floor, Block A, Black River Park,
North Block, Fir Street, Observatory, 7925
Tel: +27 21 486 6200