Free and Easy Returns
Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 30 days to return it for either a full refund or an exchange.
Return to a Store
Items purchased from Sunglass Hut may be returned within 30 days. INSTRUCTIONS
Not completely happy with your purchase? Our Satisfaction Guarantee means we’ll offer an
exchange or refund up to 10 days after purchase. All you have to do is present your proof of
purchase and return the product and packaging in its original condition.
If replacement sunglasses are less or more expensive, then the difference will be refunded or must
be paid respectively.
Refunds cannot be processed at the store. Refunds can take up to 3 working days to process and up
to 10 working days to reflect in your account depending on the method of payment. Cash refunds
and debit card refunds will be done as an EFT payment. Credit card and Edgars card refunds will be
done through Head Office on the card that the purchase was made.
Sale items: No refunds will be accepted on sale items. Exchanges allowed within 30 days.
Breakage Protection Guarantee
Occasionally sunglasses break. It's sad, but true. But when it happens to sunglasses bought at INSTRUCTIONS
Sunglass Hut, Our Breakage Protection Guarantee means that if you break your new sunglasses you
can return them to us, with your proof of purchase, and get an identical pair by paying only 50% of
the full retail price*.
Our Breakage Protection Guarantee means that if you break your new sunglasses you can return
them to us, with your proof of purchase, and get an identical pair by paying only 50% of the full retail
If the same pair of sunglasses aren’t available, due to them being out of stock or discontinued, you can:
- Get another pair of equal value by paying only 50% of the full retail price* of the original pair.
- If your replacement pair is of a greater value than your original pair, 50% of the full retail price of your original pair will be deducted from your replacement pair.
You can enjoy this offer once within the first 12 months after you purchase your sunglasses from Sunglass Hut.
Sunglass Hut South Africa. Excludes Sunglass Hut outlet stores.
*Full retail price means the original selling price before markdown or any reduction in price.