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Send us an email and we'll get back to you within 24 hours. Or call us at +27 21 486 6200

Free and Easy Returns

Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 10 days to return it for either a full refund or an exchange.

Returns

Return to a Store

Items purchased from Sunglass Hut may be returned within 10 days.

INSTRUCTIONS

SATISFACTION GUARANTEE

Not completely happy with your purchase? Our Satisfaction Guarantee means we’ll offer an exchange or
refund up to 10 days after purchase. All you have to do is present your proof of purchase and return the product
and packaging in its original condition.

If replacement sunglasses are less or more expensive, then the difference will be refunded or must be
paid respectively.

Refunds cannot be processed at the store. Refunds can take up to 3 days to process and up to 7 days to
reflect in your account depending on the method of payment. Cash refunds and debit
card refunds will be done as an EFT payment. Credit card and Edgars card refunds will be done through
Head Office on the card that the purchase was made.

Sale items: No refunds will be accepted on sale items. Exchanges allowed within 10 days.

Breakage Protection Guarantee

Occasionally sunglasses break. It's sad, but true. But when it happens to sunglasses bought at
Sunglass Hut, Our Breakage Protection Guarantee means that if you break your new sunglasses you
can return them to us, with your proof of purchase, and get an identical pair by paying only 50% of the
full retail price*.

INSTRUCTIONS

Our Breakage Protection Guarantee means that if you break your new sunglasses you can return them to
us, with your proof of purchase, and get an identical pair by paying only 50% of the full retail price*.

If the same pair of sunglasses aren’t available, due to them being out of stock or discontinued, you can:

- Get another pair of equal value by paying only 50% of the full retail price* of the original pair.
- If your replacement pair is of a greater value than your original pair, 50% of the full retail price of your original pair will be deducted from your replacement pair.

You can enjoy this offer once within the first 12 months after you purchase your sunglasses from Sunglass Hut.
Excludes Sunglass Hut outlet stores.

*Full retail price means the original selling price before markdown or any reduction in price.

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