Returning by Mail
Returning by Mail Free and Easy Returns
Returning online purchases by mail is super easy and always free.
Here's what to do:
- 1.) Repackage your purchase, making sure to include your proof of purchases, along with your order number, name, address and telephone number.
- 2.) Print a return label and fasten it to your package.
- 3.) Drop your package at any UPS store, UPS Drop Box or simply hand it to a UPS driver.
- 4.) Track your return at www.UPS.com.
It usually takes 3/5 business days to process your return once it's received at our Customer Care Center. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Free UPS Return Shipping uses UPS Ground service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's Customer Care Center.
If you don't want to use Free UPS Return Shipping, you can always mail your package back on your own to the following address:
- Sunglass Hut Customer Care Center
- Attention: Online Returns Department
- 4638 Shelby Drive
- Memphis, TN 38118
In this case, you'll be responsible for paying shipping costs.
Please note that store purchases may not be returned by mail and must be returned to a store.