Customer Care

We're here to help you find exactly what you're looking for - from products and services to stores and policies. So if at any time you can't find what you need, don't hesitate to contact us.

Shipping & Delivery

Free standard shipping on all online orders! Get the low-down on shipping methods, costs and timelines.

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Returns, Replacements & Exchanges

You have 90 days to return your purchase if it's not working out in one of our stores or by mail — and either way it's free. Check out all our policies in detail and see how easy it is to return or exchange a purchase.

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Order Status

When your order ships from our fulfillment center, you will receive an email confirmation along with your shipping tracking number. Based on your tracking number, you can either go to www.ups.com or http://www.usps.com and enter your tracking number for delivery status, or you can sign in to your account.

Where do I find my order number?

Payment

Find everything you need to know about payment methods, gift cards, PayPal and more.

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Store Locations


Find A store Near You

FAQs

Have a question? Check out our frequently asked questions first, and if you still need answers, email us.

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Contact Us

Questions or comments? Shoot us an email and we'll get back to you ASAP.

You may also contact us by phone:
U.S. 1.800.SUNGLAS
Canada 1.800.SUNWEAR
Mon.-Fri. 8 AM to 9 PM EST
Sat. 8 AM to 6 PM EST
Sun. 1 PM to 6 PM EST
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Use your webcam

Our Virtual Mirror lets you try on different styles without going to the store. Save of photo of your favorites and even share with friends.

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No webcam? No problem. Choose a video of a male or female model and they'll try on the frames you choose.

Use of this tool is subject to our terms of use.

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It's like directing your very own fashion show. Our models will try on whatever styles you choose. All you need to do is pick the frames, then sit back and enjoy the view.

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AN4168 BIG DEAL $109.95
Ray ban RB2140 Wayfarer $149.95
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