Free and Easy Returns
Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 90 days to return it for either a full refund or an exchange.
Return to our Customer Care Center
Our Free UPS Return Shipping lets you mail your online purchase back to our Customer Care Center at no INSTRUCTIONS
additional cost within 90 days.
Returning online purchases by mail is super easy and always free. Here's what to do:
1. Repackage your online purchase, making sure to include your proof of purchases, along with your order number, name, address and telephone number.
2. Use the return label included in your package or Print a return label and fasten it to your package.
3. Drop your package at any UPS store, UPS Drop Box or simply hand it to a UPS driver.
4. Track your return at www.UPS.com.
It may take up to 14 business days to process a return when it’s mailed in to our Customer Care Center. Remember, your package needs to be post-marked on or before 90 days after your online purchase in order to receive a refund. Refunds will be issued in the same form as your original payment method.
Free UPS Return Shipping uses UPS Ground service. Customers bear the risk of loss for all items shipped
to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's Customer
If you don't want to use Free UPS Return Shipping, you can always mail your package back on your own to
the following address:
Sunglass Hut Customer Care Center
Attention: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118
In this case, you'll be responsible for paying shipping costs.
Please note that store purchases may not be returned by mail and must be returned to a Sunglass Hut retail store
Return to a Store
With more than 1,300 Sunglass Hut locations, you can find a store near you to return or exchange in person within 90 days of purchase. Sunglasshut.com purchases may not be returned to a Sunglass Hut store inside of Macy’s. If a purchase was made at www.Macys.com please follow the instructions on the packing slip included in your order. INSTRUCTIONS
Whether you made your purchase in person or online, you can always return products at one of our Sunglass Hut retail stores. Just bring your product, proof of purchase and original packaging into a store within 90 days of your purchase, and we'll provide you with a complete refund. Sunglasshut.com purchases may not be returned in a Macy’s store location. If a purchase was made at www.macys.com please follow the instructions on the packing slip included in your order.
Refunds will be issued in the same form as your original payment method. For purchases made with a gift card, a new gift card will be issued.
Without proof of purchase, you can exchange your purchase or get a store credit based on current selling prices. Remember, products sold "As Is" may not be returned or exchanged.
Replacement & Exchanges
Occasionally sunglasses break. It's sad, but true. So if you break or damage your purchased sunglasses within 12 months of date of purchase, our Oops Coverage replacement discount is available. This replacement discount is 50% of the retail price paid at the time of purchase for the damaged sunglasses (75% replacement discount will apply for Sunglass Hut Credit Card holders) towards the purchase of the new replacement pair.
Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. Proof of purchase must be presented.
If your sunglasses are defective within 24 months of purchase, we’ll replace them or refund your purchase. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine if you are entitled to a replacement or refund. Proof of purchase and original packaging must be presented.
If you would like additional information about warranty and repair for the following brands, please visit www.luxottica.com/usa.
- Vogue Eyewear
- Giorgio Armani
- Emporio Armani
- Armani Exchange
- Brooks Brothers
- Polo Ralph Lauren
- Ralph Lauren
- Miu Miu
- Tory Burch
- Michael Kors
For spare parts orders please contact 1-800-343-5594 Monday through Friday from 9:00AM – 5:30PM EST. Be prepared to provide the eyewear model number, color code and eye size. These numbers can usually be found inside the left arm of your eyewear.
If you would like additional information about warranty and repair for Oakley, Oliver Peoples, Paul Smith, Stella McCartney, Alain Mikli and Starck Eyes, please visit www.luxottica.com/en/support-page.
For all other brands, please contact the brand’s warranty and repair department directly for further information:
- Carrerra: firstname.lastname@example.org
- Costa: 800-447-3700
- Dior: 877-903-4671
- Fendi: 646-952-8399
- Gucci: 877-482-2430
- Maui Jim: 888-628-4546
- Revo: 800-537-9265
- Tom Ford: 800-537-9265