Frequently Asked Questions
Browse All FAQs by Category
PLACING & TRACKING ORDERS
Get the scoop on payment methods, promotion codes, order history and more.
SHIPPING & DELIVERY
Find out when your order will arrive, as well a shipping methods and express delivery costs.
RETURNS, REPLACEMENTS & EXCHANGES
Read all the fine print and learn how to return, replace or exchange an order the easy way.
Read what the experts recommend for keeping your sunglasses in top condition.
LENS & FRAME TECHNOLOGY
Get to the bottom of all the benefits, plus find simple definitions for high-tech terms.
Read everything you need to know about buying them, using them and checking your balance.
Learn how to create an account, edit your information, reset your password and more.
Find out where we're located and how to search for store locations around the world nearest you.
Learn where to search for jobs and how to apply - both for our corporate office and individual store locations.