Shipping & Delivery - FAQs | Official Sunglass Hut Online Store
What do I do if a product arrives damaged?
If an item is damaged when it gets to you, simply contact customer care within seven days of receiving your merchandise. The customer care agent will work with you to return the damaged merchandise and ask if you’d like to place an order for a new pair. There’s no need to wait for your credit or refund to order another pair, but you will not be credited or refunded until the damaged pair is received. The credit will take 3-5 business days (depending on your financial institution).
What do I do if my order is incorrect or missing an item?
Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us within 14 days of receiving the shipment. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for missing items. If you have questions about your order, just give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.
Can my order be shipped to a P.O. Box?
Only APO/FPO orders, which use USPS, may be shipped to a P.O. Box.
How much do you charge for shipping?
Standard delivery is free! Second business day is $8.95, while next business day is $17.95.
Can I re-route a shipped package to another address?
For security reasons, we're unable to redirect a shipped package. We apologize for any inconvenience. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.
Can my order be delivered to Canada?
Yes, we do ship to Canada. Simply select Canada from the 'Select Country' drop down box at the top of any page to start shopping. Please note that when placing orders outside of the United States, import fees and customs declarations will be assessed, and the new price will be displayed on the checkout page before you confirm your order.
Can my order be delivered to the U.S. Territories?
Online orders may only be shipped to the U.S. and Canada. To place an order for delivery to the U.S. territories, please place your order by phone with our customer service team. Just call 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.
What is the delivery time to an APO/FPO address?
The delivery time to an APO/FPO address is 7-10 business days.
How do I send items to multiple addresses?
If you need to ship to multiple addresses, you'll have to place a separate order for each address.