Placing & Tracking Orders - FAQs | Sunglass Hut
Do you have a catalog?
Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers.
What forms of payment do you accept?
For purchases online, Sunglass Hut is proud to accept the following:
- American Express
- Sunglass Hut Gift Cards
- Personal checks
- Money orders
- Cash-On-Delivery (C.O.D.)
When will I be billed for my order?
You'll be billed for your order as soon as it ships from our fulfillment center.
How does PayPal® work?
PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout on the sunglasshut.com website and choose your method of payment. Your funds are transferred immediately and securely.
PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.
How do I contact PayPal® customer service?
For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.
Can I combine PayPal® and a gift card to pay for my order?
No. If you're making a purchase with a gift card, you'll need to pay off any remaining balance with a credit card. PayPal® will no longer appear as a payment option once a gift card is applied to the cost of the order.
How much will I be charged for sales tax?
That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout.
Do you issue credit for tax-exempt status?
Yes. If your company is eligible for tax-exempt status, please call us at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST and select option 2.
Our team will be happy to help you with an approved tax-exempt order.
How do I use promotion codes or coupons?
To redeem a promo code or coupon, you can enter the promotion code during the checkout process, after you enter your shipping and billing information. If you need more instruction or have additional questions, simply give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.
How do I redeem my one-time use promotional code?
Occasionally, Sunglass Hut will issue one-time use promotional codes as part of our birthday, customer appreciation or bonus card programs. To redeem your one-time use code on sunglasshut.com, enter your code in the promotional code field at checkout. Not valid on gift cards, gift wrap, shipping & handling, or taxes. Brand exclusions include Maui Jim, Oakley, Chanel, Tiffany and Cartier. Limit one code per transaction. Single-use codes may not be combined with other offers, discounts or promotions. Codes may not be redeemed for cash or replaced if lost, stolen, or damaged. Valid only on online purchases at sunglasshut.com. Void where prohibited. Purchase total must be equal to or greater than one-time use code value. When you return an item, you forgo the savings allocated to that item. This one-time use code has no cash value and may not be redeemed for cash. Please refer to the specific promotion details for coupon code redemption dates and expiration.
What if I forgot to enter my promotion code?
Depending on when your order was placed, we may still be able to apply the promotion. Give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.
What if the promotion code did not apply properly?
If you're having any trouble entering a promotion code, or have other shipping and billing questions, our customer service team can help. Give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.
How do I track the status of my order?
When your order ships from our fulfillment center, you'll receive an email confirmation with your shipping tracking number. Unless your order is being shipped to an APO/FPO address, you can go to www.ups.com. and enter your tracking number to check delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS) and can be tracked at www.usps.com.
How do I find my order number?
After you place your order, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.
How long will it take for me to receive my order?
For purchases made in the continental United States, use the guide below to estimate delivery time.
- Standard: Allow 7-10 business days for delivery
- Second Business Day: Allow 2-3 business days for delivery
- Next Business Day: Allow 1-2 business days for delivery
Business days are Monday through Friday, excluding U.S. federal holidays.
All standard orders will be processed and shipped the next business day. Expedited orders placed after 2PM EST, will also be processed and shipped the next business day. Unfortunately, we can't ship to hotels.
Can I change or cancel an existing order?
As long as your order hasn't been shipped, you may change or cancel it by calling our customer service team at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST
Can I order by phone, email or fax?
We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order, call us at 1.800. SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.
How do I place a group or bulk order?
First, check out our Corporate and Group Sales page! If you need further assistance on placing a group or bulk order, please contact our customer service team at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.
Is the information I give you secure?
Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.