Returns, Replacements & Exchanges - FAQs | Sunglass Hut

Can I return items purchased on sunglasshut.com to a Sunglass Hut store?

You sure can. When you buy online you can return in store or in the mail. It's that easy.

Can I exchange an item purchased online?

Yes. Just send it back through our free UPS return service. If you want to speed up the process, call our customer service team and tell them you want a quick exchange. They'll order your new merchandise and we'll credit your account when it arrives. Simple.

You can also just walk into any one of our 2000+ store locations and, provided you've got proof of purchase and your original packaging, we'll exchange it on the spot.

Can I return a gift that was purchased online?

You can exchange a gift that was purchased online, but a full refund can only be administered to the credit card that was used to purchase the gift.

Can I return a gift card?

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

What is the status of my return?

When selecting a shipping method, we always recommend you use a traceable method, like our free UPS return service, FedEx or insured mail. That way you can confirm that we got it. Your return will be processed 10-14 business days from the date we receive your package, but please allow 3-5 business days for the return package to reach our fulfillment center.

What return method should I use for a PayPal® purchase?

The best way to receive a refund to your PayPal® account is to return your purchase by mail to our Customer Care Center. We offer Free UPS Return Shipping for all online orders. Get instructions for returning by mail.

Can I make a return with a gift receipt?

You can't get a refund, but you can exchange your gift or receive store credit.

How do I make a return?

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our Customer Care Center using our Free UPS Return Shipping. Please note that store purchases may not be returned by mail and must be returned to a store.

What is your return policy?

90-Day Trial

We created our Look Good/Feel Good policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 90 days of purchase qualify for a full refund or exchange.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Maui Jim products and products sold as “Imperfect” are not eligible for this program.

Sunglass Replacement Discount

If you break your sunglasses after 90 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.

Defective Products

If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Maui Jim products and products sold as “Imperfect” are not eligible for this program.

Please note that refund and exchange policies for purchases made outside of the U.S. vary. See your receipt for details.

How does the Sunglass Hut Replacement Discount work?

If you break your sunglasses after 90 days of use but within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.

However, if you sunglasses are defective, just provide your proof of purchase and original packaging, and we'll refund your purchase or exchange your sunglasses up to 12 months after your purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.

What number do I call if I need to repair my sunglasses?

If you have Maui Jim sunglasses, please call 1-888-628-4546.

If you have Oakley sunglasses, please call 1-800-431-1439.

If you have Ray-Ban sunglasses, please call 1-800-343-5594.

If you have any other brands that need a repair, please call 1-800-SUNGLAS and our agents will be more than happy to assist you in getting the correct number you need.

Contact Us

Questions or comments? Shoot us an email and we'll get back to you ASAP.

You may also contact us by phone:
U.S. 1.800.SUNGLAS
Canada 1.800.SUNWEAR
Mon.-Fri. 8 AM to 9 PM EST
Sat. 8 AM to 6 PM EST
Sun. 1 PM to 6 PM EST
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