What do I do if a product arrives damaged?
If an item is damaged when you receive it, the item must be returned to our Customer Care Center immediately. The customer care agent will work with you to return the damaged merchandise and ask if you’d like to place a new order for a new pair. There’s no need to wait for your credit or refund to order another pair, but you will not be credited or refunded until the damaged pair is received. The credit will take 3-5 business days (depending on your financial institution).
What do I do if my order is incorrect or missing an item?
Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us immediately. We'll investigate the cause and work with you to resolve the issue. We do not accept responsibility for missing items. If you have questions about your order, just give us a call at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST; Sunday 1PM-6PM EST.
Can my order be shipped to a P.O. Box?
Only APO/FPO orders, which use USPS, may be shipped to a P.O. Box.
How much do you charge for shipping?
Second business day shipping is always free, while next business day is $17.95.
Can I re-route a shipped package to another address?
For security reasons, we're unable to redirect a shipped package. We apologize for any inconvenience. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.
Can my order be delivered to Canada?
Please visit www.sunglasshut.com/ca to place any order that will ship to Canada. When placing orders outside of the United States, import fees and customers declarations will be assessed.
Can my order be delivered to the U.S. Territories?
Online orders can currently be shipped to U.S., Canada, U.S Virgin Islands, Puerto Rico and Guam.
What is the delivery time to an APO/FPO address?
The delivery time to an APO/FPO address is 7-10 business days.
How do I send items to multiple addresses?
If you need to ship to multiple addresses, you'll have to place a separate order for each address.