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Privacy Policy

Privacy Policy

Luxottica Retail UK Ltd (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Luxottica Retail UK Ltd of 2nd Floor, Verulam Point, Station Way, St Albans, AL1 5HE.

1. Information we may collect from you

We may collect and process the following data about you:

1.1 Information that you provide by filling in forms on our site www.sunglasshut.com/uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information [when you enter a competition or promotion sponsored by Luxottica Retail UK Ltd, and] when you report a problem with our site.

1.2 If you contact us, we may keep a record of that correspondence.

1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

1.4 Details of transactions you carry out through our site and of the fulfilment of your orders.

1.5 Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.

2. IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

3. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy

4. Where we store your personal data

4.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Uses made of the information

5.1 We use information held about you in the following ways:

5.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer.

5.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

5.1.3 To carry out our obligations arising from any contracts entered into between you and us.

5.1.4 To allow you to participate in interactive features of our service, when you choose to do so.

5.1.5 To notify you about changes to our service.

5.2 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

5.3 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

5.4 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please unsubscribe using the account page or email customer.care@uk.sunglasshut.com.

5.5 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 1,000 men aged under 25 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW11). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

6. Disclosure of your information

6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

6.2 We may disclose your personal information to third parties:

6.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

6.2.2 If Luxottica Retail UK Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

6.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Luxottica Retail UK Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. Your rights

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at customer.care@uk.sunglasshut.com.

7.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customer.care@uk.sunglasshut.com.

Cookies Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) About Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device and track users as they navigate different pages on a website and to identify users returning to a website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

For more information see: http://www.allaboutcookies.org/

1.a) Sessions and persistent cookies

Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.

- Session cookies – allow websites to link the actions of a user during a browser session. These session cookies expire after a browser session so would not be stored longer term. For this reason session cookies may be considered less privacy intrusive than persistent cookies.

- Persistent cookies – – are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.

1.b) First and third party cookies

Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie.

- First party cookies in basic terms are cookies set by a website visited by the user / the website displayed in the URL window.

- Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.

(2) Cookies on this website – How we use cookies

On this website we use:

1.) Session cookies:

Cookie Name Description
Pagevisited Used for maintaining catalog browsing state on the site, primarily for drawing appropriate brand/style banners.
Facets Used for maintaining facet application history during catalog browsing on the site primarily for drawing appropriate brand/style banners.
WC_USERACTIVITY_139268 This is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, session identifier, etc.
WC_AUTHENTICATION_ID This is a user session cookie used to manage authentication data. An authentication cookie flows only over SSL. For increased security it has a timestamp with a signature. This cookie is used to authenticate the user over SSL-connections.
WC_PERSISTENT This is a user session cookie to maintain persistence of either a guest or registered user across a session.
WC_ACTIVEPOINTER This cookie contains the value of the store ID of the session. This value is used to select the store to execute the command, if one is not specified on the URL.
WC_SESSION_ESTABLISHED This cookie is created on the first request processed, for example a non-cache request.
JSESSIONID Generated when the user's HTTP session is created, and maintained throughout the session.
WC_TIMEOFFSET Utilised to accurately display order placed/updated dates to the user.
PRICEMODE Utilised to display appropriate pricing information to the user.
S_SESS Utilised to track the user session data for web analytics.

2) Persistent cookies:

Cookie Name Description
_utma This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.
__utmxx Cookie set by Google Analytics for A/B testing activities.
__utmx Cookie set by Google Analytics for A/B testing activities.
LuxPFTracker This cookie keeps track order information (Product Number, Brand, UPC, Country) to be used by third party agency.
UTAG_MAIN Used to track general and page specific analytic data.

We may use the information we obtain from your use of our cookies for the following purposes:

(1) to recognise your computer when you visit our website;

(2) to track you as you navigate our website;

(3) to improve the website’s usability;

(4) to analyse the use of our website;

(5) in the administration of this website;

(6) to prevent fraud and improve the security of the website;

(7) to personalise our website for you

In addition, we use Google Analytics to analyse the use of this website. To know more about the individual analytical cookies read Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

(3) Blocking/Managing cookies

You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

For example:

(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use login/account and facet application features on this website.

(4) Deleting cookies

You can also delete cookies already stored on your computer: check the "Help" menu of your browser.

For example:

(1) in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

(5) Contact us

This website is owned and operated by Luxottica Retail UK Ltd.

If you have any questions about our cookies or this cookies policy, please contact us by email customer.care@uk.sunglasshut.com or by post Sunglass Hut c/o GSI Commerce, Unit 26 Broad gate, Broadway Business Park, Chadderton, Oldham, Greater Manchester, OL9 9XA

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