Contacts (International)

Returns + Replacement Discount

OUR LOOK GOOD FEEL GOOD NO HASSLE REFUND / EXCHANGE POLICY

STORE PURCHASES

Within 90 days of your purchase, you'll just need your proof of purchase and original packaging and we'll provide you with a complete refund or exchange. Without proof of purchase, we will exchange or issue a store credit based on current selling price. Product sold as "Imperfect" may not be returned or exchanged.

Please visit your local Sunglass Hut store to return a product purchased in store or online.

SUNGLASS REPLACEMENT DISCOUNT (SRD)

91 days to 12 months. Replace your broken sunglasses at 50% off the original retail price with the same, or if unavailable, equivalent pair. May not be combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the replacement discount period. Proof of purchase must be presented.

Does not apply to Oakley product. Product sold as "Imperfect" may not be returned or exchanged.

Up to 12 months after your purchase, if your sunglasses are defective, with your proof of purchase and original packaging, we'll refund your purchase or exchange your sunglasses. Product sold as "Imperfect" may not be returned or exchanged.

ONLINE PURCHASES

Online purchases may be returned to any Sunglass Hut location as detailed above, or sent to our Customer Care Center. Return by mail requires proof of purchase, along with your name, address, and telephone number and must be post marked on or before 90 days after purchase for Charge Credit. We recommend you send your package via a traceable method (FedEx, UPS, or insured mail). Sunglass Hut is not responsible for products we do not receive.

Shipping and handling charges and return shipping charges are not eligible to be refunded.

Without proof of purchase online orders can not be returned to the Customer Care Center.

Only online purchases may be returned by mail. Store purchases may NOT be returned by mail and must be returned to a store.

Online Purchase Returns: Sunglass Hut Customer Care Center
Attention: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118

Special Services

Gift Card Program

Finding the perfect gift for your valued employees, clients, or best friends doesn't get much easier. With the Sunglass Hut Gift Card Program, it's easy to give and fun to receive! Our wide selection of sunglasses and watches suits any taste and style. Give our gift card and let them choose the perfect gift at any of our more than 1,500 locations in North America.

For additional information you can also visit www.sunglasshutrewards.com. (A discount is available on bulk purchases, please call 877-447-5429 to see if you qualify.)

Complimentary Fittings and Adjustments

Keep your new sunglasses looking and feeling great by using our complimentary in-store cleaning and adjustment services.

Special Orders

If you can't find what you're looking for, let us know and we will special order it for you.

For further assistance, please contact Customer Service at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8 a.m. to 9 p.m. EST; Saturday 8 a.m. to 6 p.m. EST; Sunday 1 p.m. to 6 p.m. EST.

Sunglass Care

The best way to clean your sunglasses is by using a cleaner developed especially for eyewear lenses, along with a lens cleaning cloth, or a premoistened towelette.

Improper care can damage sunglass lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

To avoid damage, do not clean your glasses with paper towels or clothing, which can grind dust and fibers into lenses leaving scratches. Avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Also avoid glass cleaners, which are highly corrosive and can damage your lenses quickly. They are not made for the nonglass lens materials used in sunglasses. While none of these products will do immediately apparent damage to your lenses, over time and with repetition the damage will become apparent.

FAQS

• My Order
• Shipping
• Returns Policy
• Sales Tax
• My Account
• Payment
• General

My Order

How can I track the status of my order?
When your order ships from our fulfillment center, you will receive an email confirmation along with your shipping tracking number. Unless your order is being shipped to an APO/FPO address you can go to www.ups.com and enter your tracking number for delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS).

How long will it take for me to receive my order?
Use the guide below to estimate delivery time, based on shipping service.

• Standard: Allow 7-10 business days for delivery
• Second Business Day: Allow 2-3 business days for delivery
• Next Business Day: Allow 1-2 business days for delivery

A business day is considered to be Monday through Friday, excluding holidays.

Expedited orders placed after 2PM EST will be processed and shipped the next business day. For Standard Orders, all orders will be processed and shipped the next business day. We do not ship to hotels.

Can I change or cancel an existing order?
If your order has not been shipped, you may change or cancel it by calling our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

Can I expedite my order?
If your order has not been shipped, you may call our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST, to upgrade your shipping method. Please note that prices for shipping methods differ.

Can I order by phone, email or fax?
We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order call Customer Service at 1.800. SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

What if I forgot to enter my promotion code?
You may call our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST, for any product or order related questions.

How do I use a promotion code?
You can enter your promotion code during the checkout process after you enter your shipping and billing information. If you have additional questions, please call our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

What if the promotion code did not apply properly?
You can contact our Customer Service Center at any time to discuss shipping and billing information at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

The item I want is sold out. Will you get more in?
Generally, when a product is sold out, it is likely that we will receive another shipment. However, some products that we carry may only be available to us in limited styles, colors and/or quantities. We have new merchandise available many times per week, so we suggest that you check the site regularly for your must-have item.

What do I do if my online order is incorrect or missing an item when I open the box?
Please check your order immediately upon delivery to ensure everything you ordered has arrived. If an order is incorrect or an item is missing, please contact us within 14 days of receiving the shipment to report the issue. We will investigate the cause and work with you to resolve. We do not accept responsibility for missing items after 14 days of the delivery date. If you have any questions regarding your order, call Customer Service at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

What do I do if the product I ordered online is damaged when I receive it?
If an item is damaged when it arrives, please contact us within 14 days of receiving the shipment to report the issue. We will investigate the cause and work with you to resolve. After 14 days of the delivery date, we do not accept any responsibility for damages. If you have any questions regarding your order, call Customer Service at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

Shipping

To what address should I ship returns? Returns are only accepted for items purchased on the Sunglass Hut website.
Please ship returned items to:
Online Purchases: Sunglass Hut Customer Care Center
ATTN: Online Returns Department
4638 East Shelby Drive
Memphis, TN 38118

Please be sure to include the packing slip and check the appropriate reason for the return. We have provided a peel-and-stick return label for your convenience.

Do you ship outside of the United States?
Currently, we are only accepting orders for residents of the United States, including Hawaii and Alaska. We apologize for any inconvenience this may cause and want you to know that we are working hard to set up international shipping for the future.

Can I re-route my shipped package to another shipping address?
For security purposes, we are unable to redirect a shipped package. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.

Returns Policy

What is your returns/refund policy?
Your COMPLETE Satisfaction With Your Sunglasses Is Our Satisfaction

OUR LOOK GOOD FEEL GOOD NO HASSLE REFUND/EXCHANGE POLICY
Within 90 days of your purchase, you'll just need your proof of purchase and original packaging and we'll provide you with a complete refund or exchange. Without proof of purchase, we will exchange or issue a store credit based on current selling price. Product sold as "Imperfect" may not be returned or exchanged.

SUNGLASS REPLACEMENT DISCOUNT (SRD)
91 days to 12 months. Replace your broken sunglasses at 50% off the original retail price with the same, or if unavailable, equivalent pair. May not be combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the replacement discount period. Proof of purchase must be presented. Does not apply to Oakley product. Product sold as "Imperfect" may not be returned or exchanged.

Up to 12 months after your purchase, if your sunglasses are defective, with your proof of purchase and original packaging, we'll refund your purchase or exchange your sunglasses. Product sold as "Imperfect" may not be returned or exchanged.

Can I return items purchased on sunglasshut.com at a Sunglass Hut store?
Yes. Online purchases may be returned to any Sunglass Hut location as detailed in our Returns Policy.

Online purchases may also be returned to our Customer Care Center. Return by mail requires proof of purchase, along with your name, address, and telephone number and must be post marked on or before 90 days after purchase for Charge Credit.

We recommend you send your package via a traceable method (FedEx, UPS, or insured mail). Sunglass Hut is not responsible for products we do not receive. Shipping and handling charges and return shipping charges are not eligible to be refunded. Without proof of purchase, online orders cannot be returned to the Customer Care Center.

Only items purchased from the Sunglass Hut website may be returned by mail to:

Online Purchases: Sunglass Hut Customer Care Center
ATTN: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118

Can I exchange an item purchased online?
Yes. To make the exchange process faster, please call our Customer Service at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST, and tell us you want a quick exchange. We will order and charge you for the new merchandise and send it out. While you wait for your new order, send us back the original merchandise and we will credit your account upon receipt.

You can also return the item following our regular return procedure (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

In addition, you may return any product purchased online to any of our almost 2,000 store locations as long as the terms of our return policy are met.

Can I return a gift that was purchased online?
If you received a gift and want to return it, please follow our regular return process, either to a store or to our Returns Center. We can either refund the credit card used to purchase the gift. If you would like to return the gift to a store, we can help you exchange the item.

Can I return a gift card?
Sunglass Hut gift cards may not be returned. However, they have no expiration date and no dormancy fees may be charged.

What is the status of my return?
When selecting the method of shipping your return, Sunglass Hut recommends you send your package via a traceable method (FedEx, UPS, or insured mail) so that you may confirm we have received your package. Also, you may consider insuring your return.

Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. Kindly allow 3-5 business days for the return package to reach our fulfillment center.

Sales Tax

How much will I be charged for sales tax?
Sales tax is applied to your sunglasshut.com order in accordance with individual state and local regulations. Appropriate tax charges will appear during checkout.

Do you issue credit for tax exempt status?
If your company is eligible for tax exempt status, please call Customer Service Center at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST and select option 2. Our Customer Relations team will be happy to help you with an approved tax exempt order.

My Account

How can I get an account?
You can register for a Sunglass Hut account by accessing www.sunglasshut.com and selecting Register in the top right navigation on the home page.

How do I change my email preferences or account information?
You can change your email preferences or account information at any time by accessing www.sunglasshut.com and selecting login from the top right navigation.

How do I subscribe/unsubscribe to your emails?
You can subscribe to our emails and other marketing campaigns at any time by accessing www.sunglasshut.com and selecting register from the top right navigation.

To unsubscribe from our emails or other marketing materials, access www.sunglasshut.com and select customer service from the footer. On the Customer Service page select the Unsubscribe link, then enter your email address.

I forgot my password
You can reset your password at any time by accessing www.sunglasshut.com and selecting Login from the top right navigation. Select the link for 'Forgot Your Password', enter your email address, then follow the directions.

Is my personal information kept private?
Sunglass Hut is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to ensure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.

We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from Sunglass Hut to make other marketing offers to you. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of Sunglass Hut?s assets, we will not sell or otherwise share any of your purchase information with any third party without your permission. Please read the complete Sunglass Hut Legal, Security and Privacy Notice.

Is my credit card information stored in My Account?
No, for security purposes, your credit card information is not stored in your account.

Payment

What forms of payment do you accept?
For purchases online, Sunglass Hut is proud to accept American Express, Discover, JCB, MasterCard and Visa credit cards. We do not accept cash, checks or cash-on-delivery (C.O.D.).

When will I be billed for my order?
You will be billed for your order after the order ships from our fulfillment center.

Can I use a gift card to make a purchase?
At this time, SunglassHut.com does not offer purchases using a gift card. Gift cards may be used in stores to make a purchase. Please check back as we are working hard to set this up for the future.

General

Do you have a catalog?
Sunglass Hut does not have traditional paper catalogs - the shopping experience is exclusively online and in-store, but be sure to sign up to receive our special promotional emails and mailings.

What are your customer service hours?
Our Customer Service hours of operation are Monday-Friday 8AM-9PM EST; Saturday 8AM-6PM EST; Sunday 1PM-6PM EST.

What are your price matching policies?
Sale Items: If an order that you placed today contains an item that goes on sale within the next 14 days, we will honor that sale price and issue a credit for the difference.

Pricing Errors: If an item is listed at the incorrect price, Sunglass Hut will honor the published price.

Does the person placing the order have to be the cardholder?
Yes, for legal reasons, the person making any order, exchange or return must be the cardholder.

Where can I buy your products in stores?
Sunglass Hut is recognized as a leader in specialty sun retailing with almost 2,000 Sunglass Hut locations around the world. Located in a wide variety of high-traffic shopping and tourist destinations, Sunglass Hut stores offer consumers the latest branded products along with outstanding customer service. Sunglass Hut stores are located throughout the United States, Canada, the Caribbean, Europe, Australia, New Zealand, Hong Kong, Singapore, Middle East and South Africa.

We look forward to seeing you in a Sunglass Hut and back online soon!

Are you affiliated with any other companies?
Sunglass Hut is part of Luxottica Group S.p.A. (MTA: LUX, NYSE:LUX), which also includes LensCrafters, Pearle Vision, ILORI, and EyeMed. Each brand within the Luxottica Retail family has its own rich history, culture benefits and training programs, and each one is vital to our thriving growth.

How do I apply for a job?
We are looking for enthusiastic people who love to sell fashion-forward products in a flexible, fun workplace. It's our mission to serve and inspire with excellence. Come make a difference with us! Click here for Career Opportunities.