unglass Hut

Contacts (International)

Returns + Replacement Discount

OUR LOOK GOOD FEEL GOOD NO HASSLE REFUND / EXCHANGE POLICY

STORE PURCHASES**

Within 90 days of your purchase, you'll just need your proof of purchase and original packaging and we'll provide you with a complete refund or exchange. Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we will exchange or issue a store credit based on current selling price. Product sold as "Imperfect" may not be returned or exchanged.

Please visit your local Sunglass Hut store to return a product purchased in store or online.

SUNGLASS REPLACEMENT DISCOUNT (SRD)**

91 days to 12 months. Replace your broken sunglasses at 50% off the original retail price with the same, or if unavailable, equivalent pair. May not be combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the replacement discount period. Proof of purchase must be presented.

Does not apply to Oakley product. Product sold as "Imperfect" may not be returned or exchanged.

Up to 12 months after your purchase, if your sunglasses are defective, with your proof of purchase and original packaging, we'll refund your purchase or exchange your sunglasses. Product sold as "Imperfect" may not be returned or exchanged.

**Policies are valid for purchases made in U.S. stores only. For the refund and exchange policies in other countries please see your receipt for details.

ONLINE PURCHASES

There are two options for returning your online purchase:

1. Return to a Store (as detailed above under store purchases): We offer the convenience of MORE THAN 1600 locations to make your return or exchange as easy as possible. That's the benefit of buying online from SunglassHut.com. Click here to find a store near you and get your return or exchange completed today.

For information regarding the return of PayPal® orders, please click here.

2. Return to our Customer Care Center: We offer Free UPS Return Shipping to our Customer Care Center for all online orders through UPS.

Be sure to include your proof of purchase, along with your order number, name, address, and telephone number. The package must be post marked on or before 90 days after purchase for Charge Credit. Drop off your package at any UPS Store, UPS Drop Box, or simply hand it to a UPS driver. You can track your return using UPS.com. A return to our Customer Care Center usually takes 3-5 business days to process once it is received. All returns use UPS Ground shipping. Customer shall bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's address below. Only online purchases may be returned to the address below. Store purchases may NOT be returned by mail and must be returned to a store. Customer is responsible for any costs related to the return of product if customer chooses to ship with a carrier other than UPS.

Click here to print a return label for UPS delivery to our Customer Care Center.

Online Purchase Returns:
Sunglass Hut Customer Care Center
Attention: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118

Special Services

Bulk Orders

Do you need the perfect gift for your valued employees, clients, conference attendees or wedding party members? Sunglasses would make a unique and stylish token of your appreciation. Or if you would like to let them make their own choice, why not select one of our gift cards?

For further assistance, please contact Customer Service at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8 a.m. to 9 p.m. EST; Saturday 8 a.m. to 6 p.m. EST; Sunday 1 p.m. to 6 p.m. EST.

Complimentary Fittings and Adjustments

Keep your new sunglasses looking and feeling great by using our complimentary in-store cleaning and adjustment services.

Sunglass Care

The best way to clean your sunglasses is by using a cleaner developed especially for eyewear lenses, along with a lens cleaning cloth, or a premoistened towelette.

Improper care can damage sunglass lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

To avoid damage, do not clean your glasses with paper towels or clothing, which can grind dust and fibers into lenses leaving scratches. Avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Also avoid glass cleaners, which are highly corrosive and can damage your lenses quickly. They are not made for the nonglass lens materials used in sunglasses. While none of these products will do immediately apparent damage to your lenses, over time and with repetition the damage will become apparent.

FAQS

• My Order
• Shipping (United States)
• Returns Policy
• Sales Tax
• My Account
• Payment
• General

My Order

How can I track the status of my order?
When your order ships from our fulfillment center, you will receive an email confirmation along with your shipping tracking number. Unless your order is being shipped to an APO/FPO address you can go to www.ups.com and enter your tracking number for delivery status. APO/FPO orders are shipped through the United States Postal Service (USPS).

How long will it take for me to receive my order?
For purchases made in the continental United States, please use the guide below to estimate delivery time, based on shipping service.

• Standard: Allow 7-10 business days for delivery
• Second Business Day: Allow 2-3 business days for delivery
• Next Business Day: Allow 1-2 business days for delivery

A business day is considered to be Monday through Friday, excluding holidays.

Expedited orders placed after 2PM EST will be processed and shipped the next business day. For Standard Orders, all orders will be processed and shipped the next business day. We do not ship to hotels.

Can I change or cancel an existing order?
If your order has not been shipped, you may change or cancel it by calling our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

Can I expedite my order?
If your order has not been shipped, you may call our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST, to upgrade your shipping method. Please note that prices for shipping methods differ.

Can I order by phone, email or fax?
We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order call Customer Service at 1.800. SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

What if I forgot to enter my promotion code?
You may call our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST, for any product or order related questions.

How do I use a promotion code?
You can enter your promotion code during the checkout process after you enter your shipping and billing information. If you have additional questions, please call our Customer Service Center at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

What if the promotion code did not apply properly?
You can contact our Customer Service Center at any time to discuss shipping and billing information at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

The item I want is sold out. Will you get more in?
Generally, when a product is sold out, it is likely that we will receive another shipment. However, some products that we carry may only be available to us in limited styles, colors and/or quantities. We have new merchandise available many times per week, so we suggest that you check the site regularly for your must-have item.

What do I do if my online order is incorrect or missing an item when I open the box?
Please check your order immediately upon delivery to ensure everything you ordered has arrived. If an order is incorrect or an item is missing, please contact us within 14 days of receiving the shipment to report the issue. We will investigate the cause and work with you to resolve. We do not accept responsibility for missing items after 14 days of the delivery date. If you have any questions regarding your order, call Customer Service at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

What do I do if the product I ordered online is damaged when I receive it?
If an item is damaged when it arrives, please contact us within 14 days of receiving the shipment to report the issue. We will investigate the cause and work with you to resolve. After 14 days of the delivery date, we do not accept any responsibility for damages. If you have any questions regarding your order, call Customer Service at 1.800.SUNGLAS (1.800.786.4527) Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST.

Shipping & Handling (United States)

Regular Shipping Methods
Pending order verification and credit approval, orders placed prior to 2 P.M. EDT and shipping to the address listed with your credit card company as your official billing address will arrive as specified below. (Saturday, Sunday and holidays are not considered business days.)

Shipping Method	Rate	Order Processing	Estimated Delivery
Standard	FREE	Available for all orders.	7-10 business days
Second Business Day	$14.95	Available for orders placed before 2 pm EST	2 business days
Next Business Day	$24.95	Available for orders placed before 2 pm EST, weekend orders ship Monday	1 business day

Business Days: Monday - Friday, excluding federal holidays within the United States.

Can I re-route my shipped package to another shipping address?
For security purposes, we are unable to redirect a shipped package. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.

Returns Policy

What is your returns/refund policy?
Your COMPLETE Satisfaction With Your Sunglasses Is Our Satisfaction

OUR LOOK GOOD FEEL GOOD NO HASSLE REFUND/EXCHANGE POLICY
Within 90 days of your purchase, you'll just need your proof of purchase and original packaging and we'll provide you with a complete refund or exchange. Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we will exchange or issue a store credit based on current selling price. Product sold as "Imperfect" may not be returned or exchanged.

SUNGLASS REPLACEMENT DISCOUNT (SRD)
91 days to 12 months. Replace your broken sunglasses at 50% off the original retail price with the same, or if unavailable, equivalent pair. May not be combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the replacement discount period. Proof of purchase must be presented. Does not apply to Oakley product. Product sold as "Imperfect" may not be returned or exchanged.

Up to 12 months after your purchase, if your sunglasses are defective, with your proof of purchase and original packaging, we'll refund your purchase or exchange your sunglasses. Product sold as "Imperfect" may not be returned or exchanged.

Can I return items purchased on sunglasshut.com at a Sunglass Hut store?
Yes. Online purchases may be returned to any Sunglass Hut location as detailed in our Returns Policy.

There are two options for returning your online purchase:

1. Return to a Store (as detailed above under store purchases): We offer the convenience of MORE THAN 1600 locations to make your return or exchange as easy as possible. That's the benefit of buying online from SunglassHut.com. Click here to find a store near you and get your return or exchange completed today.

For information regarding the return of PayPal® orders, please click here.

2. Return to our Customer Care Center: We offer Free UPS Return Shipping to our Customer Care Centers for all online orders through UPS.

Be sure to include your proof of purchase, along with your order number, name, address, and telephone number. The package must be post marked on or before 90 days after purchase to receive your credit. Drop off your package at any UPS Store, UPS Drop Box, or simply hand it to a UPS driver. You can track your return using UPS.com. A return to our Customer Care Center usually takes 3-5 business days to process once it is received. All returns use UPS Ground shipping. Customer shall bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's address below. Only online purchases may be returned to the address below. Store purchases may NOT be returned by mail and must be returned to a store. Customer is responsible for any costs related to the return of product if customer chooses to ship with a carrier other than UPS.

Click here to print a return label for UPS delivery to our Customer Care Center.

Online Purchase Returns:
Sunglass Hut Customer Care Center
Attention: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118

Can I exchange an item purchased online?
Yes. To make the exchange process faster, please call our Customer Service at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST, and tell us you want a quick exchange. We will order and charge you for the new merchandise and send it out. While you wait for your new order, send us back the original merchandise and we will credit your account upon receipt.

You can also return the item following our regular return procedure (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

In addition, you may return any product purchased online to any of our almost 2,000 store locations as long as the terms of our return policy are met.

Can I return a gift that was purchased online?
If you received a gift and want to return it, please follow our regular return process. Full refunds can only be administered to the credit card used to purchase the gift. If you would like to return the gift to a store, we can help you exchange the item.

Can I return a gift card?
Sunglass Hut gift cards may not be returned. However, they have no expiration date and no dormancy fees may be charged.

What is the status of my return?
When selecting the method of shipping your return, Sunglass Hut recommends you send your package via a traceable method (FedEx, UPS, or insured mail) so that you may confirm we have received your package. Also, you may consider insuring your return.

Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. Kindly allow 3-5 business days for the return package to reach our fulfillment center.

Sales Tax

How much will I be charged for sales tax?
Sales tax is applied to your sunglasshut.com order in accordance with individual state and local regulations. Appropriate tax charges will appear during checkout.

Do you issue credit for tax exempt status?
If your company is eligible for tax exempt status, please call Customer Service Center at 1.800.SUNGLAS (1.800.786.4527), Monday-Friday 8AM-9PM EST; Saturday, 8AM-6PM EST, Sunday 1PM-6PM EST and select option 2. Our Customer Relations team will be happy to help you with an approved tax exempt order.

My Account

How can I get an account?
You can register for a Sunglass Hut account by accessing www.sunglasshut.com and selecting Register in the top right navigation on the home page.

How do I change my email preferences or account information?
You can change your email preferences or account information at any time by accessing www.sunglasshut.com and selecting login from the top right navigation.

How do I subscribe/unsubscribe to your emails?
You can subscribe to our emails and other marketing campaigns at any time by accessing www.sunglasshut.com and selecting register from the top right navigation.

To unsubscribe from our emails or other marketing materials, access www.sunglasshut.com and select customer service from the footer. On the Customer Service page select the Unsubscribe link, then enter your email address.

I forgot my password
You can reset your password at any time by accessing www.sunglasshut.com and selecting Login from the top right navigation. Select the link for 'Forgot Your Password', enter your email address, then follow the directions.

Is my personal information kept private?
Sunglass Hut is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to ensure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.

We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from Sunglass Hut to make other marketing offers to you. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of Sunglass Hut's assets, we will not sell or otherwise share any of your purchase information with any third party without your permission. Please read the complete Sunglass Hut Legal, Security and Privacy Notice.

Is my credit card information stored in My Account?
No, for security purposes, your credit card information is not stored in your account.

Payment

What forms of payment do you accept?

For purchases online, Sunglass Hut is proud to accept the following:

• PayPal®
• Sunglass Hut Gift Cards
• American Express
• Discover
• JCB
• MasterCard
• Visa credit cards

We do not accept:

• Cash
• Personal checks
• Money orders
• Cash-On-Delivery (C.O.D.)

When will I be billed for my order?
You will be billed for your order once the order ships from our fulfillment center.

Gift Cards FAQ

Can I use a gift card to make a purchase online?
Yes, you can use your Sunglass Hut gift card to purchase merchandise online at sunglasshut.com, as well as in any of our nearly 2,000 store locations. Customers can use gift cards to make a full or partial payment for their order.

Gift card balances can be used to pay for the cost of merchandise and any taxes and shipping costs associated with the order. Multiple gift cards may be used to place a single order. Any order balance remaining after the application of gift cards must be paid with a valid credit card.

Can I make multiple purchases with my gift card?
Yes, customers may make as many purchases as they wish while their card still carries a balance. However, gift cards used for online orders will be locked upon order submission until the order is fully processed and shipped. During this period, balances remaining on the card will be unavailable for use.

How do I purchase a gift card?
Gift cards are available for purchase in Sunglass Hut stores and online at sunglasshut.com. Gift cards may be paid for using any of the accepted forms of payment for merchandise, including another gift card.

PayPal® FAQ

How does PayPal work?
PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, select PayPal® during checkout on the SunglassHut.com Web site and choose your method of payment. Your funds are transferred immediately and securely.

PayPal® is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients never see your bank account or credit card numbers.

How Do I Contact PayPal® Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal® Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal® Customer Service representatives are available to assist you. Send an e-mail for a prompt response or contact PayPal® directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

Can I combine PayPal® and a gift card to pay for my order?
At this time, users making a purchase with a gift card must pay off any remaining balance with a credit card. PayPal® will no longer appear as a payment option once a gift card is applied to the cost of the order.

What return method should I use for a PayPal® purchase?
The best way to receive a refund to the PayPal account is to return the item(s) to our Customer Care Center. We offer Free UPS Return Shipping for all online orders. For more information on return shipping, please see the back of your receipt or our return shipping policy

Sign up for PayPal now.

General

Do you have a catalog?
Sunglass Hut does not have traditional paper catalogs - the shopping experience is exclusively online and in-store. Be sure to sign up to receive our special promotional emails and mailings.

What are your customer service hours?
Our Customer Service hours of operation are Monday-Friday 8AM-9PM EST; Saturday 8AM-6PM EST; Sunday 1PM-6PM EST.

What are your price matching policies?
Sale Items: If an order that you placed today contains an item that goes on sale within the next 14 days, we will honor that sale price and issue a credit for the difference.

Pricing Errors: If an item is listed at the incorrect price, Sunglass Hut will honor the published price.

Does the person placing the order have to be the cardholder?
Yes, for legal reasons, the person making any order, exchange or return must be the cardholder.

Where can I buy your products in stores?
Sunglass Hut is recognized as a leader in specialty sun retailing with nearly 2,000 Sunglass Hut locations around the world. Located in a wide variety of high-traffic shopping and tourist destinations, Sunglass Hut stores offer consumers the latest branded products along with outstanding customer service. Sunglass Hut stores are located throughout the United States, Canada, the Caribbean, Europe, Australia, New Zealand, Hong Kong, Singapore, Middle East and South Africa.

We look forward to seeing you in a Sunglass Hut and back online soon!

Are you affiliated with any other companies?
Sunglass Hut is part of Luxottica Group S.p.A. (MTA: LUX, NYSE:LUX), which also includes LensCrafters, Pearle Vision, ILORI, and EyeMed. Each brand within the Luxottica Retail family has its own rich history, culture benefits and training programs, and each one is vital to our thriving growth.

How do I apply for a job?
We are looking for enthusiastic people who love to sell fashion-forward products in a flexible, fun workplace. It's our mission to serve and inspire with excellence. Come make a difference with us! Click here for Career Opportunities.