Free and Easy Returns
Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 90 days to return it for either a full refund or an exchange.
Return to a Store
With more than 1,900 Sunglass Hut locations, you can find a store near you to return or exchange in person INSTRUCTIONS
within 90 days.
Whether you made your purchase in person or online, you can always return or exchange products at one
of our Sunglass Hut stores. Just bring your product, proof of purchase and original packaging into a store
within 90 days of your purchase, and we'll provide you with a complete refund or exchange.
Refunds will be issued in the same form as your original payment method. For purchases made with a gift
card, a new gift card will be issued.
Without proof of purchase, you can exchange your purchase or get a store credit based on current selling
prices. Remember, products sold as "Imperfect" may not be returned or exchanged.
Return to our Customer Care Center
Our Free UPS Return Shipping lets you mail your purchase back to our Customer Care Center at no INSTRUCTIONS
additional cost within 90 days. When returning your online order (in-store or returning by mail), you will not be refunded for your import or shipping fees.
Returning online purchases by mail is super easy and always free. Here's what to do:
1. Repackage your purchase, making sure to include your proof of purchases, along with your order number, name, address and telephone number.
2. Print a return label and fasten it to your package.
3. Drop your package at any UPS store, UPS Drop Box or simply hand it to a UPS driver.
4. Track your return at www.UPS.com.
It usually takes 3 to 5 business days to process your return once it's received at our Customer Care
Center. Remember, your package needs to be post-marked on or before 90 days after your purchase for a
refund. Refunds will be issued in the same form as your original payment method.
Free UPS Return Shipping uses UPS Ground service. Customers bear the risk of loss for all items shipped
to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's Customer
If you don't want to use Free UPS Return Shipping, you can always mail your package back on your own to
the following address:
Sunglass Hut Customer Care Center
Attention: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118
In this case, you'll be responsible for paying shipping costs.
Please note that store purchases may not be returned by mail and must be returned to a store.
Replacement & Exchanges
Occasionally sunglasses break. It's sad, but true. But when it happens to sunglasses bought at INSTRUCTIONS
Sunglass Hut, we replace them with the same pair (or equivalent, if unavailable) at 50% off the
Just send it back through our free UPS return service. If you want to speed up the process, call our
customer service team and tell them you want a quick exchange. They'll order your new merchandise, and
we'll credit your account when it arrives.
You can also just walk into any one of our 2000+ store locations and, provided you've got proof of purchase
and your original packaging, we'll exchange it on the spot.
Sunglass Hut Replacement Discount
Broken sunglasses? Don't stress. If you break your sunglasses after 90 days of use but within
12 months of your purchase, our Sunglass Hut Replacement Discount lets you replace them with
the same, or if unavailable, an equivalent pair at 50% off the original retail price. It'll definitely
help take the edge off a tragic moment.
Keep in mind, this discount may only be used once and may not be combined with other discounts
or promotions. It does not apply to loss or theft, and you must present your proof of purchase
and damaged product. Maui Jim products and products sold as "Imperfect" are not eligible for
If you have Maui Jim sunglasses, please call 1-888-628-4546.
If you have Oakley sunglasses, please call 1-800-431-1439.
If you have Ray-Ban sunglasses, please call 1-800-343-5594.
If you have any other brands that need a repair, please call 1-800-SUNGLAS and our agents will be
more than happy to assist you in getting the correct number you need.