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Questions or comments?
Send us an email and we'll get back to you within 24 hours. Or call us at (US) 1.800.SUNGLAS or (Canada) 1.800.SUNWEAR
Returning online purchases by mail is super easy and always free.
Here's what to do:
It usually takes 3/5 business days to process your return once it's received at our Customer Care Center. Remember, your package needs to be post-marked on or before 90 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Free UPS Return Shipping uses UPS Ground service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's Customer Care Center.
If you don't want to use Free UPS Return Shipping, you can always mail your package back on your own to the following address:
Sunglass Hut Customer Care Center
Attention: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118
In this case, you'll be responsible for paying shipping costs.
Please note that store purchases may not be returned by mail and must be returned to a store.