Frequently Asked Questions

Top FAQs

Browse All FAQs by Category

PLACING & TRACKING ORDERS

Get the scoop on payment methods, promotion codes, order history and more.

SHIPPING & DELIVERY

Find out when your order will arrive, as well a shipping methods and express delivery costs.

RETURNS, REPLACEMENTS & EXCHANGES

Read all the fine print and learn how to return, replace or exchange an order the easy way.

SUNGLASS CARE

Read what the experts recommend for keeping your sunglasses in top condition.

LENS & FRAME TECHNOLOGY

Get to the bottom of all the benefits, plus find simple definitions for high-tech terms.

GIFT CARDS

Read everything you need to know about buying them, using them and checking your balance.

MY ACCOUNT

Learn how to create an account, edit your information, reset your password and more.

COMPANY INFORMATION

Find out where we're located and how to search for store locations around the world nearest you.

CAREERS

Learn where to search for jobs and how to apply - both for our corporate office and individual store locations.

Contact Us

Questions or comments? Shoot us an email and we'll get back to you ASAP.

You may also contact us by phone:
U.S. 1.800.SUNGLAS
Canada 1.800.SUNWEAR
Mon.-Fri. 8 AM to 9 PM EST
Sat. 8 AM to 6 PM EST
Sun. 1 PM to 6 PM EST
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