There are many ways that we obtain information from you, including but not limited to: (1) via signup on any of our website(s); (2) via signup in a Sunglass Hut store; (3) from an online, email, retail, fax or telephone purchase; (4) from navigational information about where visitors go on our website; (5) when you enter Sunglass Hut trade promotions/giveaways; (6) anytime you submit a business reply, product, or warranty card; (7) upon contacting customer care to request Sunglass Hut communications; (8) people who come into contact with Sunglass Hut, for example, at an event; (9) when you apply for a job with us; and (10) when you contact us via our social media pages (such as Facebook, Blog, Twitter or Instagram).
THE INFORMATION WE COLLECT
When you register online to receive our product information, you will need to provide us with your name, address and e-mail address. When you make a purchase through Sunglass Hut’s website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer care department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible. In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, shopping preference and product interest. Whether or not you provide this information is entirely up to you. We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services.
WHAT HAPPENS IF WE CAN’T COLLECT YOUR PERSONAL INFORMATION
If you do not provide us with the personal information described above, some or all of the following may happen:
HOW WE USE THE INFORMATION
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth) and the Unsolicited Electronic Messages Act 2007 (NZ). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications, and we will then ensure that your name is removed from our mailing list.
We may also disclose your personal information to our related bodies corporate, our other business partners and our service providers to give you information and offers about products and services offered by us or these companies.
Please note that by opting out of receiving marketing communications, you may still receive communications from us (such as invoices and notices) in relation to the products you have purchased from us.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website. We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.
HOW MIGHT WE DISCLOSE THE INFORMATION
UPDATING AND ACCESSING YOUR PERSONAL INFORMATION
We require accurate personal information about you to ensure you receive the best possible service from Sunglass Hut. You may request access to any personal information we hold about you at any time by contacting us (see details below). Please ensure you are able to advise which store you last visited for products. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it. This may include, for example, using data obtained from third parties to verify the accuracy of your personal information. If you find that current personal information we hold about you is inaccurate or out-of-date, please contact us and we will correct it.
MANAGEMENT AND SECURITY OF PERSONAL INFORMATION
Sunglass Hut takes reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect it from unauthorised access, modification and disclosure. Your personal information may be stored in hard copy documents or electronically. Sunglass Hut maintains physical security over hard copy and electronic data storage. Personal information about individuals is stored on servers that sit behind a firewall that is housed within a secure data centre. We monitor activity on the website to prevent any unauthorised disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorisation and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. Notwithstanding this, we cannot guarantee that your personal information will be protected against unauthorised access or misuse, and do not accept any liability for the improper actions of unauthorised third parties. Whilst Sunglass Hut takes reasonable efforts to safeguard the privacy of your personal information, transmissions made by means of the internet cannot be made absolutely secure. Sunglass Hut accepts no responsibility for disclosure of data due to errors in transmission or by unauthorised third parties. Sunglass Hut also accepts no responsibility or liability for third parties such as advertisers or other entities who utilise banner ads and links from our website(s). If you click through to a banner ad or link and submit your information via that banner ad or link, you will be subject to their own privacy policies.
If you are a minor, you should surf sunglasshut.com/au only with involvement of a parent or guardian. Although we do not specifically direct our website, catalogues or e-mails to children, we strive to provide children with as much customer care as possible without violating their privacy rights. For their protection, we ask that minors not attempt to register with sunglasshut.com/au or otherwise provide us with any personal information without the consent of a parent or legal guardian.
UPDATES TO PRIVACY INFORMATION
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will investigate your complete and will advise you of the outcome of our investigations in writing.
Sunglass World Holdings Pty Ltd
Post: 75 Talavera Road, Macquarie Park NSW 2113
Tel: 1800 556 926
In New Zealand:
Luxottica Retail New Zealand Limited
Post: 75 Talavera Road, Macquarie Park NSW 2113
Tel: 0800 607 895
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