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Questions or comments?
Send us an email and we'll get back to you within 24 hours. Or call us at (AU) 1800 556 926 (NZ) 0800 607 895

Free and Easy Returns

Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 90 days to return it for either a full refund or an exchange. You’ll need proof of purchase (ie: your receipt), and the shades in original condition.


With more than 1,300 Sunglass Hut locations, you can find a store near you to return or exchange in person within 90 days. purchases may not be returned to a Sunglass Hut store inside of Myer. If a purchase was made at please follow the instructions on the packing slip included in your order.


If your sunglasses are defective within 24 months of purchase just bring them back to the Sunglass Hut store you purchased them from with the proof of purchase (i.e. your receipt) and we’ll replace them or give you a refund. Unfortunately, we don’t offer spare parts or repair services.
If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund.
Except where the products are defective, you will be responsible for any expenses in returning them to us and collecting them.

Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque.
No refunds will be given for purchases of gift cards.

Please note that the benefits given to you under our Return Policy are in addition to other rights and remedies >you have under the Australian Consumer Law and in New Zealand, the Consumer Guarantees Act 1993. That is, our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by the Sunglass Hut - Perfect Pair Promise are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Sunglass Hut - Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. For example, you may have additional rights of return and/or repair where the sunglasses have a manufacturing defect.

This warranty is given by Sunglass World Holdings Pty Limited (ACN 066 329 931), 75 Talavera Road, Macquarie Park, NSW, 2113.
Phone: 1800 556 926

Phone NZ: 0800 607 895
Email NZ:


Our Free Return Shipping lets you mail your purchase back to our Customer Care Centre at no
additional cost within 90 days.


Returning online purchases by mail is super easy and always free. Here's what to do:

1. Repackage your purchase, making sure to include your proof of purchases, returns form, along with your order number, name, address and telephone number.
2. Fasten your free returns label to your package.
3. Drop your package at any Australia Post or New Zealand Post store or box.
4. Track your return at or for NZ at

It usually takes 3 to 5 business days to process your return once it's received at our Customer Care
Centre. Remember, your package needs to be post-marked on or before 90 days after your purchase for a
refund. Refunds will be issued in the same form as your original payment method.

Our Free Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped
to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer
Care Centre.
If you don't want to use Free Return Shipping, you can always mail your package back on your own to
the following address:


Sunglass Hut Customer Care Centre
Attention: Online Returns
75 Talavera Road
Macquarie Park, NSW, 2113

New Zealand

Sunglass Hut High St
Attention: Online Returns
50 High St
Auckland, Auckland, 1010

In this case, you'll be responsible for paying postage costs.
Please note that store purchases may not be returned by mail and must be returned to a store.


If you purchased your sunglasses from one of our stores and would like to return or exchange them,
you are able to do so within 90 days of your purchase date. Just bring them back with your proof of
purchase (i.e. your receipt) and we can help you from there.


It can happen to the best of us. And now they’re bent. Or cracked. Or worse. We’ll sort you out. Bring them
in with proof of purchase, and we’ll give you an identical pair for half the original price paid. And if we don’t
have them anymore, you can pick a pair of equal or lower price, and get 50% off those. Either way, you’ve
got 12 months from when you first bought them to hold us to this promise.