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Send us an email and we'll get back to you within 24 hours. Or call us at (AU) 1800 556 926 (NZ) 0800 607 895
Returning by MailFree and Easy Returns
Returning online purchases by mail is super easy and always free.
Here's what to do:
- 1.) Repackage your purchase, making sure to include your proof of purchases, returns form, along with your order number, name, address and telephone number.
- 2.) Fasten your free returns label to your package.
- 3.) Drop your package at any Australia Post store or box.
- 4.) Track your return at www.auspost.com.au.
It usually takes 3/5 business days to process your return once it's received at our Customer Care Center. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Free Australia Post Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer Care Centre.
If you don't want to use Free Australia Post Return Shipping, you can always mail your package back on your own to the following address:
Sunglass Hut Customer Care Centre
Attention: Online Returns Department
75 Talavera Road
Macquarie Park, NSW, 2113
In this case, you'll be responsible for paying postage costs.
Please note that store purchases may not be returned by mail and must be returned to a store.