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When you buy online you can return by post. It's that easy.
To exchange a an item purchased from sunglasshut.com/uk please take the item, along with proof of purchase, to any UK Sunglass Hut store. You have 30 days from the original date of purchase to exchange for another item. You will also need to bring your original method of payment with you.
You can exchange a gift that was purchased online by visiting one of our UK stores, but a full refund can only be administered to the credit card that was used to purchase the gift.
Unfortunately a Sunglass Hut gift card cannot be returned. They expire 12 months after the purchase date. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.
When selecting a delivery method, we always recommend you use a traceable method, like our free Royal return service. That way you can confirm that we got it. Your return will be processed 10-14 business days from the date we receive your package, but please allow 3-5 business days for the return package to reach our fulfillment center.
You can't get a refund, but you can exchange your gift or receive store credit.
At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our Customer Care Centre using our Free Return Shipping.
TO RETURN BY POST FOR FREE FOLLOW 3 SIMPLE STEPS
Repackage your purchase, making sure to include your proof of purchases, along with your order number, name, address and telephone number.
Fasten the return label to your package and include the sender name and address.
Present your package at a Post Office. The Post Office will provide a tracking label to your parcel and will provide you your tracking number.
It usually takes 3-5 business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.Free Royal Mail Return Delivery uses Royal Mail Ground service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Royal Mail at Sunglass Hut's Customer Care Centre.
Please note that store purchases may not be returned by post and must be returned to a store.
We created our policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 30 days of purchase qualify for a full refund or exchange.
Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Maui Jim products and products sold as “Imperfect” are not eligible for this program.
Sunglass Replacement Discount
If you break your sunglasses within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.
This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.
If your sunglasses become defective within 12 months of your purchase, we'll refund your purchase or exchange your sunglasses. Proof of purchase and original packaging are required. Maui Jim products and products sold as “Imperfect” are not eligible for this program.
We know that accidents happen and that shouldn't mean you can't enjoy your new sunglasses.
If damage does occur, bring your frames into store and we'll give you an identical pair at 50% off the full original retail price.
You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store (excluding outlets) in the UK or www.sunglasshut.com/uk
FOLLOW 3 SIMPLE STEPS
Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets)
Provide your receipt as proof of purchase
Exchange the broken sunglasses for a brand new pair by paying 50% of the full original retail price