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Can I return items purchased on sunglasshut.com/uk to a Sunglass Hut store?

When you buy online you can return by post. It's that easy.

Can I exchange an item purchased online?

To exchange a an item purchased from sunglasshut.com/uk please take the item, along with proof of purchase, to any UK Sunglass Hut store. You have 30 days from the original date of purchase to exchange for another item. You will also need to bring your original method of payment with you.

Can I return a gift that was purchased online?

You can exchange a gift that was purchased online by visiting one of our UK stores, but a full refund can only be administered to the credit card that was used to purchase the gift.

Can I return a gift card?

Unfortunately a Sunglass Hut gift card cannot be returned. They expire 12 months after the purchase date. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

What is the status of my return?

We offer free returns via UPS. Once you have taken your return package to a UPS Drop Off Point, or it has been collected bya a UPS driver, you are able to track your package by going to www.ups.com and use the tracking code provided for the return. Return package takes between 5-10 business days to reach our After Sales Centre, plus one extra business day for processing refund

Can I make a return with a gift receipt?

You can't get a refund, but you can exchange your gift or receive store credit.

How do I make a return?

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our After Sales Centre using our Free UPS Return Shipping.

TO RETURN BY POST FOR FREE FOLLOW 2 SIMPLE STEPS

Step 1

Repackage your purchase in the original packaging including any documentation, accessories and manuals received with the product, making sure to fill and include your proof of purchases, along with your order number, name, address and telephone number. Make sure the package is secure and that the contents do not risk being damaged during shipping.


Step 2

Organize your return. There are 2 options in order to return your order back to our After Sales Centre:

Option A

You can drop your package off at one of thousands of UPS Drop Off Points where they will take care of everyting for you, including the paperwork. To find the location of your nearest Drop Off Point simply visit www.ups.com/dropoff

Option B

Call UPS on 03457 877 877 in order to schedule date and time for UPS to pick-up the package from you. In this case you are required to fill the UPS return label in your package with sender name, address, signature and fasten it to your package.


It usually takes 5-10 for your order to reach our After Sales Centre, plus one day to be processed. Remember, your package needs to be post-marked on or vefore 30 days after your purchase for a refund.business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.

Please note that store purchases may not be returned by post and must be returned to a store.

What is your return policy for products ordered online?

30-Day Trial

We created our policy so that if you're not completely satisfied with your purchase, you can easily return it. All you need is your proof of purchase and original packaging. Returns made within 30 days of purchase qualify for a full refund or exchange.

Refunds will be made in the same form as the original method of payment. For purchases made with a gift card, a new gift card will be issued. Without proof of purchase, we'll exchange your items or issue a store credit based on current selling prices. Maui Jim products and products sold as “Imperfect” are not eligible for this program.

Sunglass Replacement Discount

If you break your sunglasses within 12 months of your purchase, our Sunglass Hut Sunglass Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price.

This discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.

Defective Products

All Sunglasses sold through Sunglass Hut are eligible for our 12 month warranty as standard. This means that if your purchase develops a fault we will refund or exchange your sunglasses at no charge. This is increased to a 24 month warranty for both Ray-Ban and Oakley styles! Please note that proof of purchase and original packaging will be required.

Customised Products

Unfortunately we cannot accept returns for customised styles once you have received a confirmation mail for your order.

How does the Sunglass Hut Replacement Discount work?

We know that accidents happen and that shouldn't mean you can't enjoy your new sunglasses.

If damage does occur, bring your frames into store and we'll give you an identical pair at 50% off the full original retail price.

You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store (excluding outlets) in the UK or www.sunglasshut.com/uk

FOLLOW 3 SIMPLE STEPS

Step 1

Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets)

Step 2

Provide your receipt as proof of purchase

Step 3

Exchange the broken sunglasses for a brand new pair by paying 50% of the full original retail price

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