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Do you have a catalog?

Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers.

What forms of payment do you accept?

For purchases online, Sunglass Hut is proud to accept the following:

  • MasterCard
  • Visa
  • American Express

We do no accept:

  • Cash
  • Personal checks
  • Money orders
  • Cash-On-Delivery (C.O.D.)

When will I be charged for my order?

You'll be charged for your order as soon as it dispatches from our fulfillment center.

How do I use promotion codes or coupons?

To redeem a promo code, you can enter the promotion code during the checkout process, after you enter your delivery and billing information. If you need more instruction or have additional questions, simply give us a call at 0800 975 0791 Monday to Friday 10:00-18:00.

How do I redeem my one-time use promotional code?

Occasionally, Sunglass Hut will issue one-time use promotional codes as part of our birthday, customer appreciation or bonus card programs. To redeem your one-time use code on sunglasshut.com/uk, enter your code in the promotional code field at checkout. Brand exclusions include Maui Jim, Oakley, and Ray-Ban. Limit one code per transaction. Single-use codes may not be combined with other offers, discounts or promotions. Codes may not be redeemed for cash or replaced if lost, stolen, or damaged. Valid only on online purchases at sunglasshut.com/uk. Void where prohibited. Purchase total must be equal to or greater than one-time use code value. When you return an item, you forgo the savings allocated to that item. This one-time use code has no cash value and may not be redeemed for cash. Please refer to the specific promotion details for coupon code redemption dates and expiration.

What if I forgot to enter my promotion code?

Depending on when your order was placed, we may still be able to apply the promotion. Give us a call on 0800 975 0791, Monday to Friday 10:00 – 18:00.

What if the promotion code did not apply properly?

If you're having any trouble entering a promotion code, or have other shipping and billing questions, our customer service team can help. Give us a call on 0800 975 0791, Monday to Friday 10:00 – 18:00.

How do I track the status of my order?

When your order ships from our fulfillment center, you'll receive an email confirmation with your shipping tracking number.

How do I find my order number?

After you place your order, you'll receive a confirmation email that contains your order number.

How long will it take for me to receive my order?

For purchases made in the United Kingdom, use the guide below to estimate delivery time.

  • Standard: Allow 2-3 business days for delivery
  • Express: Allow 1-2 business days for delivery

Business days are Monday through Friday, excluding holidays.

All standard orders will be processed and dispatched the next business day. Expedited orders placed after 14:00 will also be processed and dispatched the next business day. Unfortunately, we can't deliver to hotels.

Can I change or cancel an existing order?

As long as your order hasn't been shipped, you may change or cancel it by calling our customer service team at 0800 975 0791, Monday to Friday 10:00 – 18:00.

Can I order by phone, email or fax?

We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order, give us a call on 0800 975 0791, Monday to Friday 10:00 – 18:00.

How do I place a group or bulk order?

If you need further assistance on placing a group or bulk order, please contact our customer service team at 0800 975 0791, Monday to Friday 10:00 – 18:00.

Is the information I give you secure?

Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

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