Shipping & Delivery - FAQs | Official Sunglass Hut Online Store

What do I do if a product arrives damaged?

If an item is damaged when it gets to you, simply contact customer care within seven days of receiving your product. The customer care agent will work with you to return the damaged product and ask if you’d like to place an order for a new pair. There’s no need to wait for your credit or refund to order another pair, but you will not be credited or refunded until the damaged pair is received. The credit will take 3-5 business days (depending on your financial institution).

What do I do if my order is incorrect or missing an item?

Check your order as soon as it arrives to make sure everything you ordered is there. If your order is incorrect or an item is missing, please contact us within 14 days of receiving the shipment. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for missing items. If you have questions about your order, just give us a call on 0800 975 0791, Monday to Friday 10:00 – 18:00.

How much do you charge for shipping?

Standard delivery is free! Express delivery is £4.99.

Can I re-route a shipped package to another address?

For security reasons, we're unable to redirect a dispatched package. We apologise for any inconvenience. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.

How do I send items to multiple addresses?

If you need to ship to multiple addresses, you'll have to place a separate order for each address.

Contact Us

Questions or comments? Shoot us an email and we'll get back to you ASAP.

You may also contact us by telephone:
United Kingdom: 0800 975 0791
Monday - Friday: 10:00 - 18:00

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