Returning online purchases by post is super easy and always free. Here's what to do:
1. Repackage your purchase, making sure to include your proof of purchases, along with your order number, name, address and telephone number. 2. Fasten the return label to your package and include the sender name and address. 3. Present your package at a Post Office. The Post Office will provide a tracking label to your parcel and will provide you your tracking number.
It usually takes 3 to 5 business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.
Free Royal Mail Return Shipping uses Royal Mail Ground service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Royal Mail at Sunglass Hut's Customer Care Centre.
If you don't want to use Free Royal Mail Return Shipping, you can always mail your package back on your own to the following address:
Sunglass Hut Online Returns Department Unit 26, Broad gate, Broadway Business Park Chadderton, Oldham Greater Manchester, OL9 9XA
In this case, you'll be responsible for paying delivery costs. Please note that store purchases may not be returned by post and must be returned to a store.
Items purchased in a store may only be returned to a store within 30 days.
Sunglass Hut Replacement Discount
Occasionally sunglasses break. It's sad, but true. But when it happens to sunglasses bought at Sunglass Hut, we replace them with the same pair (or equivalent, if unavailable) at 50% off the original price.
Broken sunglasses? Don't stress. If you break your sunglasses within 12 months of your purchase, our Sunglass Hut Replacement Discount lets you replace them with the same, or if unavailable, an equivalent pair at 50% off the original retail price. It'll definitely help take the edge off a tragic moment.
Keep in mind, this discount may only be used once and may not be combined with other discounts or promotions. It does not apply to loss or theft, and you must present your proof of purchase. Maui Jim products and products sold as “Imperfect” are not eligible for this program.
If damage does occur, bring your frames into store and we'll give you an identical pair at 50% off the full original retail price.
You can enjoy this offer anytime up to 12 months after purchase for sunglasses purchased at a Sunglass Hut store in the UK (excluding outlets) or www.sunglasshut.com/uk.
FOLLOW 3 SIMPLE STEPS
Step 1: Return your damaged sunglasses to any Sunglass Hut UK store (excluding outlets)
Step 2: Provide your receipt as proof of purchase
Step 3: Exchange the broken sunglasses for a brand new pair by paying 50% of the full original retail price